Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I was firm that I did not feel that it was MY responsibility to follow up to get a confirmation # that the reservation was removed I had no issue with them taking my name and number and cancelling it at a time that was less busy However, as far as customer service goes, to burden me with the follow up doesn't seem appropriate I did appreciate that he cancelled it and sent an email, which if the manager had stated he would do that earlier on, I would be fine I just don't feel customers should have to call back to see if employees did their job in cancelling a reservation I did not yell at the gentlemen He did hang up on me which I found very rude I have been in customer service for years, and if I acted like this manager, I would have been fired I also asked if Mr [redacted] had a manager/supervisor and he stated that he did not Regards, [redacted]
In reference to *** *** ***, the guest called the hotel on 8/29/sometime after
"border-bottom-width: 1px; border-bottom-style: dashed; border-bottom- position: relative; top: 2px; z-index: -1;">3:P.M. my front desk attendant received a call wanting to cancel a reservation, the guest was placed on hold, about that time I came out of my office and the phone starting ringingThe guest attendant ask if I could grab the phone, the lady wanted to cancel a reservationI answered the phone and the guest replied"I have been holding on here and I need to cancel a reservationI said ma me can I get your name she said, "*** *** ***" I replied, "is it possible you can call me back all of our computers are being used to check in a large soccer group(rooms) she said" you call me back she said no it's not my problem your short staffed."I said I would appreciate if you could call me so we can review the reservationShe said I'm late for an appointment, and I need to goI said you can call me back, and she responded that she was gonna call the Revdex.com and started to yell on the phone and I hung up the phoneThe guest never stayed at the hotelI later found her reservation canceled it, and sent her an e-mail
Thank you,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I was firm that I did not feel that it was MY responsibility to follow up to get a confirmation # that the reservation was removed. I had no issue with them taking my name and number and cancelling it at a time that was less busy. However, as far as customer service goes, to burden me with the follow up doesn't seem appropriate. I did appreciate that he cancelled it and sent an email, which if the manager had stated he would do that earlier on, I would be fine. I just don't feel customers should have to call back to see if employees did their job in cancelling a reservation. I did not yell at the gentlemen. He did hang up on me which I found very rude. I have been in customer service for years, and if I acted like this manager, I would have been fired. I also asked if Mr. [redacted] had a manager/supervisor and he stated that he did not.
Regards,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I was firm that I did not feel that it was MY responsibility to follow up to get a confirmation # that the reservation was removed I had no issue with them taking my name and number and cancelling it at a time that was less busy However, as far as customer service goes, to burden me with the follow up doesn't seem appropriate I did appreciate that he cancelled it and sent an email, which if the manager had stated he would do that earlier on, I would be fine I just don't feel customers should have to call back to see if employees did their job in cancelling a reservation I did not yell at the gentlemen He did hang up on me which I found very rude I have been in customer service for years, and if I acted like this manager, I would have been fired I also asked if Mr [redacted] had a manager/supervisor and he stated that he did not Regards, [redacted]
In reference to *** *** ***, the guest called the hotel on 8/29/sometime after
"border-bottom-width: 1px; border-bottom-style: dashed; border-bottom- position: relative; top: 2px; z-index: -1;">3:P.M. my front desk attendant received a call wanting to cancel a reservation, the guest was placed on hold, about that time I came out of my office and the phone starting ringingThe guest attendant ask if I could grab the phone, the lady wanted to cancel a reservationI answered the phone and the guest replied"I have been holding on here and I need to cancel a reservationI said ma me can I get your name she said, "*** *** ***" I replied, "is it possible you can call me back all of our computers are being used to check in a large soccer group(rooms) she said" you call me back she said no it's not my problem your short staffed."I said I would appreciate if you could call me so we can review the reservationShe said I'm late for an appointment, and I need to goI said you can call me back, and she responded that she was gonna call the Revdex.com and started to yell on the phone and I hung up the phoneThe guest never stayed at the hotelI later found her reservation canceled it, and sent her an e-mail
Thank you,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I was firm that I did not feel that it was MY responsibility to follow up to get a confirmation # that the reservation was removed. I had no issue with them taking my name and number and cancelling it at a time that was less busy. However, as far as customer service goes, to burden me with the follow up doesn't seem appropriate. I did appreciate that he cancelled it and sent an email, which if the manager had stated he would do that earlier on, I would be fine. I just don't feel customers should have to call back to see if employees did their job in cancelling a reservation. I did not yell at the gentlemen. He did hang up on me which I found very rude. I have been in customer service for years, and if I acted like this manager, I would have been fired. I also asked if Mr. [redacted] had a manager/supervisor and he stated that he did not.
Regards,
[redacted]