Sign in

Camelback Ski Corporation

Sharing is caring! Have something to share about Camelback Ski Corporation? Use RevDex to write a review
Reviews Camelback Ski Corporation

Camelback Ski Corporation Reviews (8)

November 9, 2015Dear [redacted]:Please see the following response to the complaint we have received regarding the [redacted] Wedding and their stay at Camelback lodge:We are truly grateful that [redacted] and his wife chose Camelback Lodge as their wedding destination and we strived to provide...

them and their guests with a fun, safe and memorable experience. We are Saddened that what we provided them did not exceed their expectations.In email communication on September 26, 2015, between [redacted] and Michelle W[redacted], our Sales Director, she did communicate to him the following in regards to getting checked into the rooms early. "Check in time is 4pm but I will do my best to get the rooms ready before that. It all depends on if the rooms are occupied Friday night. "As per the signed contract, it stated "check in time is 4pm and checkout time is 11am. The Hotel will do its best to make the guestrooms available at 2pm, so the guests can get ready for the wedding". There was not a time that any rooms were guaranteed or promised to be available before these times. According to our reservations system, the times they checked into the rooms were: 9:08am, 10:18am, 11:45am, 11:55am, 12:08pm and 12:42pmThe contract also states that "Camelback Lodge reserves the right to make room changes prior to arrival date, as needed" This is something we do our best to avoid, however in this occurrence, we did have to make a few changes in the rooms reserved. We did still provide the same amount of lodging to their guests, but we had to accommodate them with slightly different room styles and the charges for the rooms were changed based on the accommodation. In regards to the items that were claimed to have disappeared: Our Manager of Security, Mark L[redacted] along with Pocono Township Police Officer [redacted] did review all of the camera footage from the banquet hall. There were guests of the wedding as well as our staff going in and out of the banquet room on numerous occasions, however, no one was seen removing anything nor did either of them state or insinuate at any point who they may think is responsible for the disappearing items. When Mark L[redacted] arrived back at the hotel at approximately 12:45am, there were only 3 guests in the lobby waiting to speak with a manager.The signed contract, under security states: "Camelback Lodge and staff will not assume any responsibility for lost, Stolen or damaged items or equipment left in the resort following your event." By choosing to leave their personal items in the banquet hail, they assumed responsibility for their own items. We still agreed in good faith to compensate the bride and groom $1,250, taking their word that that was the value of lost gifts.After everything that occurred and in good nature to appease [redacted], Michelle did offer him an additional $25 reimbursement per person due to them not using the waterpark and he declined the offer. There were 49 guests, so this would have been an additional $1,225.00 refund on top of the S1,250.00 we refunded in good faith. Once declined, she offered to have the entire group back for the day to use our indoor waterpark along with 2 complimentary cabanas, in which [redacted] declined. The final offer was to also refund the price of the bride and groom suite which was also declined. Michelle made every effort to appease [redacted] due to his dissatisfaction and he declined all offers.It is important to note, that while we were trying to resolve this matter in good faith, members of the [redacted] wedding party took to social media and national wedding websites in an effort to damage future business of Camelback Lodge,in closing, again we are saddened that we were not able to exceed their expectations and provide them with the level of customer service they expected. Their final cost including wedding ceremony and reception, excluding room accommodations was $3,687.52 of which $1,250.00 was refunded. We are still willing to refund the bridal suite for Saturday, 10/10/15 at an amount of $810.31 if they will consider this issue settled and closed. Beyond that, we strongly feed they received favorable compensation due to the nature of events and do not feel further compensation is necessary,Kind Regards,Jeff L. E.W. P. W G. M.

September 10, 2015Hello [redacted],As per our conversation, there is no doubt you did not catch us at our best on the day you were here. It would be my pleasure to offer you three Camelbeach admissions for you and your family to come back at anytime during the 2016 summer.The next time you visit...

Camelback, please present yourself at Guest Services and the tickets will be there waiting for you. Simply provide your name and our Guest Services representatives will be happy to take care of all the details.Again, my apologies for the challenging day you and your family experienced.Lorraine C.Guest Services Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
First, in response to the room availability policy, their reservation systems generated chetimes as early as 9:08am
and that is impossible because I was working with the front desk worker until close
to 11:00am finding new rooms and correcting room key mistakes Also, since there is a 72-hour cancellation policy from the guests' perspective,
why shouldn't there be a 72-hour courtesy notification from the resort perspective? The resort could have told us prior to the morning of the event that the largest room in our contracted block was unavailable.Second, Camelback Lodge's claim that Mark L[redacted] arrived at the hotel at 12:45am and was only able to speak with three people in the lobby is false My wife and I, as well as most of our guests, were in the lobby until about 3:00am and were never approached by Camelback Lodge staff In fact, I went to the front desk multiple times through 3:00am asking for an update.Third, we appreciate the refund of the gifts that were stolen while
under the supervision of Camelback Lodge.
Although the contract states "Camelback Lodge and staff will not assume
any responsibility for lost, stolen, or damaged items or equipment left in the
resort following your event," our gifts were either (1) stolen while staff were
cleaning or (2) during a time that Michelle W[redacted] stated we could leave our
items in the locked reception room.
Therefore, it was Camelback Lodge's responsibility to maintain safety of
our items.Fourth, Camelback Lodge's statement that our final wedding cost "including
wedding ceremony and reception, excluding room accommodations was $3,of
which $1,was refunded" is incorrect.
The $1,refunded was our gifts stolen. None of the $3,is in dispute. We paid for ceremony and reception services
that were fulfilled. Therefore, our
refund request does not pertain to that portion of our bill; it pertains to the $4,101.37. Likewise, the $was a service paid and
fulfilled; we paid for our room accommodation 10/10/15-10/11/and we received
thatInstead, we are requesting a refund for paid services unfulfilled, which
was waterpark access. At a minimal, this
amounts to $1,based on Michelle W[redacted]'s calculations. This amount is equivalent to guests being
unable to use the waterpark for one admission.
Therefore, we will accept a $1,refund if Camelback Lodge wants
this issue settled and closed.Finally, in regards to our guests using social media to tell their opinions, we have no control over our guests' actions during their personal times In regards to my personal post to social media, I have a moral obligation to prevent other people from experiencing a traumatic event during the most prized day of their lives, their wedding As a moral obligation, I shared my experience in the most objective manner possible This can be seen if you read my response on social media
For clarification, we (Camelback Lodge and my wife and I) can consider this issue settled and closed if Camelback Lodge refunds us $1,for paid services unfulfilled (e.g., waterpark access cost for guests per Michelle W[redacted]'s calculations)
Regards,
[redacted]

From: Revdex.com of Metro Washington DC<[email protected]>Date: Thu, Sep 3, 2015 at 4:39 PMSubject: Fwd: [redacted]'s complaint against Camel Back resort has been resolved:)To: [email protected] Forwarded message ----------From: [redacted]...

[redacted] <[email protected]>Date: Thu, Sep 3, 2015 at 11:55 AMSubject: [redacted]'s complaint against Camel Back resort has been resolved:)To: [email protected] so much for reaching out on my behalf!-- Mrs. S. [redacted]

Hi [redacted],We received the complaint from [redacted], we are reviewing the complaint with the department and staff person involved. We are drafting an apology, the desired settlement that [redacted] requested. It will be forth coming back the end of the week, the staff member involved is...

out of the office until Wednesday, January 14, 2015Thanks and have a great day,Michael V

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Just for the record this company never agreed to return me my money that's the reason why I contacted Revdex.com.
Regards,
[redacted]

April 28, 2015Hello [redacted],This letter is in regards to complaint #[redacted].Attached please find an email correspondence between Teri L[redacted], Director of Guest Relations at Camelback Resort and the guest who made the complaint #[redacted].He has agreed to our offer of (3) Camelbeach Waterpark tickets...

which have a value of $119.97. Because he has accepted this offer, no refunds will be issued.If you have any questions or concerns, please feel free to contact me.Sincerely,Teri L.Guest Relations

Check fields!

Write a review of Camelback Ski Corporation

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Camelback Ski Corporation Rating

Overall satisfaction rating

Add contact information for Camelback Ski Corporation

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated