Camellia - Fine Flowers & Gifts

Dear Revdex.com, We have reviewed the complaint, and while the consumer daughter we assume, reports that the selling dealership has not provided a resolution to the problem, this was our first notification of any issues Since that time, we have contacted the dealership, brought the boat back to our factory, water tested, made corrections to fix the problem and returned the boat to the dealership at no charge to the consumer Our customer service manager has followed up with the dealership, and also left a message with the consumer to make sure they are satisfied with the repair The dealership stated they have called the consumer and they stated everything seemed fine We have not had a returned call from the consumer At this time we are assuming that everything has been resolved and the consumer is satisfiedThank YouSincerely,Jerry ***Vice President - Sales / MarketingAlumacraft Boat Co

Initial Business Response / [redacted] (1000, 8, 2015/10/13) */ Please find attached response To Whom it May Concern, We have reviewed the complaint with the Revdex.com, filed on September 29th, We have also contacted the selling dealership of the used boat that the complainant purchased, Trophy 195, and spoke with the salesman that dealt with Mr***, they were not aware of any concerns that the Complainant is having with the fuel capacity We state quite clearly in all printed catalogs on the back page, this is specifically stated on the model year brochure " See your dealer for the most current specifications and warrant informationPrices, dimensions, capacities, ratings, specifications, features, and options are subject to change." With this being said, we will offer Mr [redacted] the following as a customer satisfaction gestureWe will ship to a current Alumacraft dealer, the parts necessary to have our fuel tank installed at a significantly discounted price, this is a dealer only installation, not a consumer installation, Mr [redacted] will be responsible for the labor charge at the dealership, as dealer labor rates vary, please get the labor estimate from the Alumacraft dealership you choose for this installAlumacraft expresses no warranty on labor or installation of parts to convert the Trophy with a Trophy fuel tankWe will also request a letter of completion by the Alumacraft dealership that Mr [redacted] is having do the work The parts cost is as follows: Fuel tank - Gallons $ Carbon Canister $ Hoses / fittings, etc$ Total Parts $ The parts pricing is at our OEM cost, significantly discounted from a retail price We hope that this offer satisfies Mr***, as this is over and above business practices, as we have no obligation expressed or implied for filed complaintThis offer is valid for days starting October 13, Sincerely, Alumacraft Boat Company [redacted] StPeter, MN

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11264717, and find that this resolution is satisfactory to meI filed the above initial complaint in October - I do not know what happened with contacting me regarding the resolutionI did not receive the resolution offered by Alumacraft? I looked it up today because I have my Alumacraft boat in storage for the winter (It was in storage when I sent the complaint in) and I plan on getting it out and servicing my boat this weekendI went to the Revdex.com website to see if I could find a status for the complaint and filed months ago and I saw what was being offered by Alumacraft? I had my email and phone # entered - I certainly would have responded had I knownI took a lot of time to write up my concerns - anyway, if the offer is still out thereI accept itPlease advise

We have worked very closely with our dealer to resolve the consumers issues, our dealer has stated that the customer was satisfied We pride ourselves on our customer service and will always do our best to meet our customer's expectations

We have worked very closely with our dealer to resolve the consumers issues, our dealer has stated that the customer was satisfied.  We pride ourselves on our customer service and will always do our best to meet our customer's expectations.

Revdex.com:
I would like to reject the offer of Mediation for complaint ID [redacted] I do not wish to go to mediation. I am not going to spend more money to attempt to get what I paid for. After a very large purchase and not getting what the company advertised, and very poor customer service. Then be told nothing we can or will do. I am very disappointed in the companies lack of an attempt to correct all issues. I will say some issues we're corrected by the dealer who bent over backwards. I have to wonder where a person should be treated like this that advertised great customer service. Why would they ship a product that is not as advertised. Nothing said before shipping the product. Just this is what you get. Then being told nothing we can or will do. I do fully intend to warn any and everyone about the service I received. I do hope and expect this complaint to stay posted. For a company to refuse to offer to correct issues with a brand new product this should be able to be seen and warn others. [redacted]
[redacted]

Initial Business Response /* (1000, 8, 2015/10/13) */
Please find attached response.
To Whom it May Concern,
We have reviewed the complaint with the Revdex.com, filed on September 29th, 2015. We have also contacted the selling dealership of the used boat that the complainant purchased, 2012 Trophy...

195, and spoke with the salesman that dealt with Mr. [redacted], they were not aware of any concerns that the Complainant is having with the fuel capacity.
We state quite clearly in all printed catalogs on the back page, this is specifically stated on the 2012 model year brochure " See your dealer for the most current specifications and warrant information. Prices, dimensions, capacities, ratings, specifications, features, and options are subject to change."
With this being said, we will offer Mr. [redacted] the following as a customer satisfaction gesture. We will ship to a current Alumacraft dealer, the parts necessary to have our 2015 fuel tank installed at a significantly discounted price, this is a dealer only installation, not a consumer installation, Mr. [redacted] will be responsible for the labor charge at the dealership, as dealer labor rates vary, please get the labor estimate from the Alumacraft dealership you choose for this install. Alumacraft expresses no warranty on labor or installation of parts to convert the 2012 Trophy 195 with a 2015 Trophy 195 fuel tank. We will also request a letter of completion by the Alumacraft dealership that Mr. [redacted] is having do the work.
The parts cost is as follows:
Fuel tank - 35 Gallons $232.23
Carbon Canister $ 41.08
Hoses / fittings, etc. $ 98.88
Total Parts $372.19

The parts pricing is at our OEM cost, significantly discounted from a retail price
We hope that this offer satisfies Mr. [redacted], as this is over and above normal business practices, as we have no obligation expressed or implied for filed complaint. This offer is valid for 30 days starting October 13, 2015.
Sincerely,
Alumacraft Boat Company
[redacted]
St. Peter, MN 56082

To Whom it May Concern,
We have reviewed the complaint with the Revdex.com, filed on September 29th, 2015. We have also contacted the selling dealership of the used boat that the complainant purchased, 2012 Trophy 195, and spoke with the salesman that dealt with Mr. [redacted], they were not aware of any concerns that the Complainant is having with the fuel capacity.
We state quite clearly in all printed catalogs on the back page, this is specifically stated on the 2012 model year brochure " See your dealer for the most current specifications and warrant information. Prices, dimensions, capacities, ratings, specifications, features, and options are subject to change."
With this being said, we will offer Mr. [redacted] the following as a customer satisfaction gesture. We will ship to a current Alumacraft dealer, the parts necessary to have our 2015 fuel tank installed at a significantly discounted price, this is a dealer only installation, not a consumer installation, Mr. [redacted] will be responsible for the labor charge at the dealership, as dealer labor rates vary, please get the labor estimate from the Alumacraft dealership you choose for this install. Alumacraft expresses no warranty on labor or installation of parts to convert the 2012 Trophy 195 with a 2015 Trophy 195 fuel tank. We will also request a letter of completion by the Alumacraft dealership that Mr. [redacted] is having do the work.
The parts cost is as follows:
Fuel tank - 35 Gallons $232.23
Carbon Canister $ 41.08
Hoses / fittings, etc. $ 98.88
Total Parts $372.19

The parts pricing is at our OEM cost, significantly discounted from a retail price
We hope that this offer satisfies Mr. [redacted], as this is over and above normal business practices, as we have no obligation expressed or implied for filed complaint. This offer is valid for 30 days starting October 13, 2015.
Sincerely,
Alumacraft Boat Company
[redacted]
(Revdex.com response case [redacted].docx)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11264717, and find that this resolution is satisfactory to me. I filed the above initial complaint in October 2015 - I do not know what happened with contacting me regarding the resolution. I did not receive the resolution offered by Alumacraft? I looked it up today because I have my Alumacraft boat in storage for the winter (It was in storage when I sent the complaint in) and I plan on getting it out and servicing my boat this weekend. I went to the Revdex.com website to see if I could find a status for the complaint and filed 5 months ago and I saw what was being offered by Alumacraft? I had my email and phone # entered - I certainly would have responded had I known. I took a lot of time to write up my concerns - anyway, if the offer is still out there. I accept it. Please advise.....

Dear Revdex.com, We have reviewed the complaint, and while the consumer daughter we assume,  reports that the selling dealership has not provided a resolution to the problem, this was our first notification of any issues.  Since that time, we have contacted the dealership, brought the boat...

back to our factory, water tested, made corrections to fix the problem and returned the boat to the dealership at no charge to the consumer.  Our customer service manager has followed up with the dealership, and also left a message with the consumer to make sure they are satisfied with the repair.  The dealership stated they have called the consumer and they stated everything seemed fine.  We have not had a returned call from the consumer.  At this time we are assuming that everything has been resolved and the consumer is satisfied. Thank You. Sincerely,Jerry [redacted]Vice President - Sales / MarketingAlumacraft Boat Co.

I received a call from [redacted] with BB today, RE this complaint.  We have NOT received any email regarding this complaint.  This phone call was are first confirmed notice.  We are reviewing and will respond shortly. We are also reviewing with our IT department to review...

JUNK/SPAM filters for any email from Revdex.com. Thanks

We will honor our same offer that we extended previously to this consumer last fall.  We will honor this offer until May 31st, 2016.  Thank You.  Sincerely,Jerry [redacted]Vice President - Sales Alumacraft Boat Co.