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Camelot Kennels

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Camelot Kennels Reviews (2)

• Jul 24, 2021

Classic bait and switch operation
Major league rip off, a classic bait and switch operation. They do not even know what is written on their own website, and do not let you know that everything is an additional charge. They are using COVID to NOT honor any of the discounts detailed on their website. The limited pick up and drop off hours is another way they have fixed to charge an additional day charge plus an extra $100,00 after hours fee, which is listed as only $50.00 on their website. The owner is not aware that there was never any contract or detailed information sent or provided to us. The listed charge of $30/day is completely misleading, unless you want your pet locked in a tiny cage 24hrs/day. This is a perfect example of if it sounds to good to be true it probably (and in this case) is. Highly recommend NO ONE TAKE YOUR BEST FRIEND TO THIS KENNEL!

This was not a case of failing to meet our expectations. My wife called and spoke with someone and was told it was $30/day and that the two days, Friday the 16th to Sunday the 18h were available. She was given no information regarding fees for late drop off or early pickup. Therefore we were shocked when we arrived at 2:15 on Friday and were told that we had to pay $100 or come back at 4:00PM. We could not return at 4:00PM and this was made abundantly clear to Lyndsey. We were held hostage because it was impossible for us to return at 4:00PM. After a conversation with Lyndsey she indicated she would think about waiving the fee. We subsequently learned through viewing the website, which we did not see prior to arrival that the late fee was in fact only $50.00. So the accommodation that was allegedly made reducing to $50 was not an accommodation at all. Additionally my wife was never informed that there would be a fee for walking the dog. In fact she was asked if she wanted the dog socialized with the other dogs or walked. She was also asked whether the dog should be bathed before being picked up. There was never any mention of any additional charge for any of these services. The video on the website, which we subsequently viewed indicates clearly that these services along with a bath are in fact included. In the subsequent viewing of the website there is a list of discounts to be applied which included a senior citizen discount. When questioned about this we were told that because of COVID, no discounts are valid. When we arrived on Friday we were told that all of the pertinent information regarding fees and hours was on the website. My wife was never given information about any website and only learned of it when we arrived at the kennel on Friday. It seems that the owners pick and choose what information suits their purposes. How does the initial amount of $60 jump to $197 for a two night stay? It is unfortunate that this business feels it has to gouge first and last time customers. If this business needs to charge higher prices they should be upfront about it. No one should have to pay extra to have your dog walked. AND OUR DOG NOW HAS KENNEL COUGH EVEN THOUGH HE WAS VACCINATED. SO MUCH FOR THEIR CLEAN CAGES!

Camalot kennels killed our beloved 6 year old pug Bella. The owner is the most arrogant woman you'll ever meet. Had to hire lawyer to get her to file a claim with her insurance who told my lawyer the dog was 6 and didn't have much longer to live anyway. Run away from here if u love your pet.

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Description: Kennels & Pet Boarding, Dog Daycare, Pet Grooming

Address: 802 Bound Line Rd, Wolcott, Connecticut, United States, 06716-1558

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