Cameo Art House Theatre

Hi,I have attached or copied the message I sent to the ***'s U Need Gutters & More was not aware that the ***'s were unhappy with the job performed until Thursday 22ndOur Technicians have been out to their home numerous time to make corrections, repairs or changes per their request Our Technician informed us that they were satisfied with the final work that he had completedThe ***'s have not contacted Tony (President) telling him other-wiseI have requested a up-dated punch list from the ***'s so that we go address each item individually and make repairs (if needed)I will schedule a date and time once the list is receivedWe do care about our customers concerns and happiness towards our workOur reputation counts on our customers satisfactionWe have a lot repeated customers and a great deal of referral business We will do what we can to resolve this issue.Thank you Felicia C [redacted] Contract AdministratorU Need Gutters & MoreAnthony S [redacted] (President) 10/26/15Hi Mrand Mrs***, It has been brought to our attention that you have some repairs or items that have not been addressed or repaired to your satisfaction We were under the impression that you were satisfied with all the work that has been performed on the projectU Need Gutters & More cares about our Customers and our Customers satisfaction towards our workmanship and the quality of our workWith that said, please send me an updated punch listOnce I receive the list, I will forward to Tony (President) and our Technicians for their review I will be contacting you to schedule a date to go over you’re concerns regarding the list Thank you, Felicia C [redacted] Contract Administrator U Need Gutters & More Anthony S [redacted] (President)

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
This is fine, BUT, we were told by the President that he would be getting in touch with us on the week beginning 11-and we heard nothingLet's see what we see.Thank you,Kevin and Cathy ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and while they didn't really address the crux of my complaint, I can see that they likely will notIf it were my choice, I would not deal with this billing service again - there are much more user friendly (and people friendly) services out thereI will also share this with their client, *** *** *** as they should be aware of the difficulty in dealing with their billing service.
Regards,
*** ***

To whom it may concern,We are currently working with the Homeowners at this time to schedule the President of U Need Gutters and our Technicians to meet with them and go over all of the items listed on the updated punch list (provided by Homeowner on 11-4-2015) and (requested by Contractor on 10-26-15)  Some items have already been addressed and repaired, and we were under the expression the problem had been corrected, but apparently this is not the case. In saying that, the President will meet with the Homeowners and evaluate each item personally to assure that all items are addressed and corrected and or repaired if necessary. U Need Gutters proudly stands behind our workmanship and we expect nothing but the best from our Technicians. U Need Gutters is more than willing to make repairs (if necessary) that were performed by U Need Gutters (President) and or U Need Gutters Technicians. U Need Gutters has a great reputation for caring about our Customers concerns and happiness towards our workmanship.  Customer Satisfaction is priority in our Business. The President will be scheduling a day to meet with the Homeowners the week of 9th,  I do not have a confirmed date and time at this moment.  He is currently under Contract with another Homeowner and will be needing to move his schedule around to be able to give a confirmation on date and time. We will be contacting the Homeowners soon to coordinate a date and time to meet with the President to address the Punch List.Thank you for your time.Sincerely,Felicia C[redacted]Contract Administrator/ManagerU Need Gutters Anthony S[redacted] (President)No Problems...Only Solutions!

Hi,I have attached or copied the message I sent to the [redacted]'s.  U Need Gutters & More was not aware that the [redacted]'s were unhappy with the job performed until Thursday 22nd. Our Technicians have been out to their home numerous time to make corrections, repairs or changes per their request....

Our Technician informed us that they were satisfied with the final work that he had completed. The [redacted]'s have not contacted Tony (President) telling him other-wise. I have requested a up-dated punch list from the [redacted]'s so that we go address each item individually and make repairs (if needed). I will schedule a date and time once the list is received. We do care about our customers concerns and happiness towards our work. Our reputation counts on our customers satisfaction. We have a lot repeated customers and a great deal of referral business.  We will do what we can to resolve this issue.Thank you Felicia C[redacted]Contract AdministratorU Need Gutters & MoreAnthony S[redacted] (President)
10/26/15Hi Mr. and Mrs. [redacted],
It has been brought to our attention that you have some repairs or items
that have not been addressed  or repaired to your satisfaction.  We were under
the impression that you were satisfied with all the work that has been performed
on the project. U Need Gutters & More cares about our Customers and our
Customers satisfaction towards our workmanship and the quality of our work. With
that said, please send me an updated punch list. Once I receive the list,  I
will forward to Tony (President) and our Technicians for their review.  
I will be contacting you to schedule a date to go over you’re concerns
regarding the list.
Thank you,
Felicia C[redacted]
Contract Administrator
U Need Gutters & More
Anthony S[redacted] (President)

Thank you for your recent letter regarding the complaint submitted to your organization by [redacted]. Zotec Partners, LIC provides medical billing management services on behalf of [redacted] [redacted]. As such, I am responding to your inquiry on their behalf. It is...

our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of [redacted] [redacted].
Our review of the patient's account has resulted in these findings:
The date of service 06/23/2015 was submitted to the patients insurance.
According to Mr. [redacted] insurance he is responsible for the balance of $469.91.
As a result of these findings, we have taken the following corrective actions:
The balance of $469.91 can be set on 5 monthly payments. We do offer three other payment options. Mr. [redacted] can mail a check or money order, pay online, or pay by phone. We do not accept American Express, but we do accept MasterCard or Visa.
If Mr. [redacted] has any other questions or concerns regarding our payment options he can contact us directly at the customer service number listed on his statement.
We apologize for the inconvenience this has caused Mr. [redacted]. At this time, we request you close this complaint as we have resolved it in a satisfactory manner.
If you have any questions, please feel free to contact me by e-mail at c[redacted]@zotecpartners.com
Christy [redacted]
Customer Service Representative Zotec Partners11460 N. Meridian Street, Ste 200 Carmel, IN 46032cc: Ned [redacted] Chief Compliance Officer