Cameo Catering & Event Facility

We have spoken with Mr [redacted] today, and think that our issues are closed for now Glen Ellyn Storage is the delivery and installation company We do not have authority to replace the product Yes, it is true that we returned to the residence on 12/5/(not 12/4/as I mistakenly wrote in my previous response) to check and fix any installation issues When we left that day, we believed that the dishwasher was working properly, but came to find out later that it had stopped working again The unit has been determined to be defective and Mr [redacted] is dealing directly with the store that he made the purchase to have the unit replaced

In response to the complaint of [redacted] M***, [redacted] Avenue Hanover Park, Illinois the following action has taken place.The complaint was immediately reviewed when received on Monday January 16th by the president of the company, [redacted] *** Mr [redacted] immediately reached out to Ms [redacted] on the 16th as well Unable to talk to Ms [redacted] personally, he was able to talk to her mother who was fully aware of the complaint and surrounding circumstances On Tuesday the 17th, Mr [redacted] meet with both the companies operations department and claim department After completing his investigation he has again contacted the [redacted] family and they have reached a full and final settlement.Glen Ellyn Storage has authorized payment in the claimed amount of $[redacted] has also notified the company, by email, that she is grateful for the settlement and extremely appreciative of the professional and prompt action taken by Mr*** Once she has received the check she will notify the Revdex.com and withdraw her complaint.We apologize for any inconvenience caused to any and all parties

Initial Business Response / [redacted] (1000, 5, 2015/08/14) */ Contact Name and Title: ***, Office Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @glenellynmoving.com Date: August 14, RE: Response to Revdex.com Complaint, Shipper [redacted] We have spoken to Mr [redacted] and believe that the matter has been resolved to his satisfaction However we would like to respond to his original complaint Our company, Glen Ellyn Storage Corporation, is a Last Mile Delivery Agent for the store where the furniture was purchasedThat means that we have no prior knowledge of his purchase or delivery needs until the furniture is delivered to our warehouseAt that point, we contact the customer and set up a delivery time directly with the customerMr [redacted] states that he called and his delivery dates were cancelled two timesGlen Ellyn Storage would not have arranged for any delivery directly with him prior to July 28th, when we received the furniture in our warehouseOur office called to set up delivery on July 31, and left a voice mail message asking him to call backUnfortunately, we did not make contact with Mr [redacted] within our day windowWe have apologized for this At this time, the furniture has been delivered and as stated, we believe that this matter has been resolved Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) This matter is definitely NOT closedI will re-open this complaint in the event it is closed without my permission or knowledge I want to remind Glen Ellyn Movers that my furniture sat in their warehouses for three days before I received a call from themAnd the only reason I received a call was because I initiated it with ZGalleryHad I not called to inquire on the status of my furniture I have no doubt that the call from Glenn Ellyn Furniture on Friday July 31st would never have occurred Glen Ellyn Movers refuses to acknowledge this as a problem As much as I would like to sever my contact with Glen Ellyn Movers, this order was split (Order #XXXXXXXNPTO)The remaining furniture is scheduled to be delivered within the next three weeks to complete this order It is reasonable to assume that until Glen Ellyn Movers acknowledges and corrects their mismanagement of this order that I will be go through the same nightmare when the second half of the order arrives I have already notified ZGallery that I will never use Glen Ellyn Movers for any purchases that I make at their storeI will be on a 'cash-and-carry' basis with them from now onAnd I have gone to another furniture supplier to complete my home decorating project as a direct result of this horrible situation I sincerely believe that I have been given blatantly information from Glen Ellyn Movers and based upon their callous reply to this problem I don't see that changingGlen Ellyn Movers refuses to acknowledge these lies or the problems they have causedI do not want this complaint closed until the entire order has been completedOnce that has happened, Glen Ellyn Movers will never hear from me again Final Business Response / [redacted] (4000, 9, 2015/08/27) */ Contact Name and Title: [redacted] Controller Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @glenellynmoving.com Mr [redacted] is correct in his statement that Glen Ellyn Storage did not contact him for three days after the first portion of his furniture order arrived in our warehouse and after his phone call to [redacted] This was acknowledged in our original responseWe also acknowledged this in our phone call with Mr [redacted] , and at that time, we believed that the matter had been resolved and the pieces of furniture that had been received were delivered on the requested datesWe recognize this to be an internal staffing issue, and have worked with our office staff and [redacted] to improve in this area The previous response was not intended to be callousWe had reached out personally to Mr [redacted] by phone and honestly believed this was resolved Unfortunately, there is no way for Glen Ellyn Storage to know when the rest of Mr [redacted] 's order will arrive in our warehousePer Mr [redacted] , this is a custom order and therefore its arrival is outside of our controlWe are on the look out for itOnce received, we will make initial contact and ensure that his delivery dates and times accommodates his needs to the best of our ability Glen Ellyn Storage Corporation has been in business for many decades and works very hard to meet our customers requestsWe strive to maintain quality and customer satisfactionOur sincere apologies to Mr [redacted] for his inconvenience and additional stress this may have caused him

We have spoken directly to Mr [redacted] and believe that this matter is completely resolved to everyones satisfaction Thank you

Revdex.com:Once the check is received on our end, then the resolution will be satisfactory to me Until then, it will remain open and I will contact Mr*** again if the check has not been issued regarding complaint ID ***, and then and only then, will I find that this resolution is satisfactory to me.
Sincerely,
*** ***

Revdex.com:
After talking to them, the issue does now solely lie on *** and *** *** They corrected their installation error, which all they are responsible for Although they did not give me the $power cord I was invoiced and charged for.I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/08/14) */
Contact Name and Title: [redacted], Office Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@glenellynmoving.com
Date: August 14, 2015
RE: Response to Revdex.com Complaint, Shipper [redacted]
We have spoken to Mr. [redacted] and believe that...

the matter has been resolved to his satisfaction.
However we would like to respond to his original complaint.
Our company, Glen Ellyn Storage Corporation, is a Last Mile Delivery Agent for the store where the furniture was purchased. That means that we have no prior knowledge of his purchase or delivery needs until the furniture is delivered to our warehouse. At that point, we contact the customer and set up a delivery time directly with the customer. Mr. [redacted] states that he called and his delivery dates were cancelled two times. Glen Ellyn Storage would not have arranged for any delivery directly with him prior to July 28th, when we received the furniture in our warehouse. Our office called to set up delivery on July 31, and left a voice mail message asking him to call back. Unfortunately, we did not make contact with Mr. [redacted] within our 2 day window. We have apologized for this.
At this time, the furniture has been delivered and as stated, we believe that this matter has been resolved
Initial Consumer Rebuttal /* (3000, 7, 2015/08/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This matter is definitely NOT closed. I will re-open this complaint in the event it is closed without my permission or knowledge.
I want to remind Glen Ellyn Movers that my furniture sat in their warehouses for three days before I received a call from them. And the only reason I received a call was because
I initiated it with ZGallery. Had I not called to inquire on the status of my furniture I have no doubt that the call from Glenn Ellyn Furniture on Friday July 31st would never have occurred.
Glen Ellyn Movers refuses to acknowledge this as a problem.
As much as I would like to sever my contact with Glen Ellyn Movers, this order was split (Order #XXXXXXXNPTO). The remaining furniture is scheduled to be delivered within the next three weeks to complete this order.
It is reasonable to assume that until Glen Ellyn Movers acknowledges and corrects their mismanagement of this order that I will be go through the same nightmare when the second half of the order arrives.
I have already notified ZGallery that I will never use Glen Ellyn Movers for any purchases that I make at their store. I will be on a 'cash-and-carry' basis with them from now on. And I have gone to another furniture supplier
to complete my home decorating project as a direct result of this horrible situation.
I sincerely believe that I have been given blatantly false information from Glen Ellyn Movers and based upon their callous reply to this problem I don't see that changing. Glen Ellyn Movers refuses to acknowledge these lies or the problems they have caused. I do not want this complaint closed until the entire order has been completed. Once that has happened, Glen Ellyn Movers will never hear from me again.
Final Business Response /* (4000, 9, 2015/08/27) */
Contact Name and Title: [redacted] Controller
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@glenellynmoving.com
Mr. [redacted] is correct in his statement that Glen Ellyn Storage did not contact him for three days after the first portion of his furniture order arrived in our warehouse and after his phone call to [redacted] This was acknowledged in our original response. We also acknowledged this in our phone call with Mr. [redacted], and at that time, we believed that the matter had been resolved and the pieces of furniture that had been received were delivered on the requested dates. We recognize this to be an internal staffing issue, and have worked with our office staff and [redacted] to improve in this area.
The previous response was not intended to be callous. We had reached out personally to Mr. [redacted] by phone and honestly believed this was resolved.
Unfortunately, there is no way for Glen Ellyn Storage to know when the rest of Mr. [redacted]'s order will arrive in our warehouse. Per Mr. [redacted], this is a custom order and therefore its arrival is outside of our control. We are on the look out for it. Once received, we will make initial contact and ensure that his delivery dates and times accommodates his needs to the best of our ability.
Glen Ellyn Storage Corporation has been in business for many decades and works very hard to meet our customers requests. We strive to maintain quality and customer satisfaction. Our sincere apologies to Mr. [redacted] for his inconvenience and additional stress this may have caused him.

We have been in contact with Mr. [redacted] since Saturday, 12/1/17.  On Monday, 12/4/17 we returned to the house to perform an installation check.  We found that the dishwasher was wired correctly, but the unit was not powering on.  The crew double checked and re-wrapped the wires and...

the unit worked.  The drain line for the dishwasher is behind the unit, and does not allow for much space, but the crew was able to move the unit into place, to meet the Mr. [redacted]'s satisfaction.
Mr. [redacted] has also worked separately with the store where the dishwasher was purchased and currently has a replacement order in the system, set for delivery on 12/12. 
We believe that we have done everything to resolve this issue and believe that the customers expectations has now been met.

We have spoken directly to Mr. [redacted] and believe that this matter is completely resolved to everyones satisfaction.
Thank you.

Tell us why here...
Case #[redacted]
It is important to note that this case number refers to a household relocation from Naperville, IL to Waterford, MI.  This is an interstate relocation.  The interstate carrier in the case is [redacted] Transit, LLC, based in St. Louis, MO.  Glen...

Ellyn Storage Corporation is an agent for [redacted] Transit and does not have the interstate authority on its own to govern this relocation.  This complaint should be filed with the interstate carrier, [redacted] Transit. 
 
However, in our capacity as their agent, we have worked diligently to try and remedy the alleged miscommunication.
 
There is obviously some misinformation and misunderstanding in this case.  The first of which is that [redacted] is a move coordinator for our company and would not have been in the [redacted] home at any time to set up this move.  She works strictly from our facility.  Ms. [redacted] would have spoken with the [redacted] after they had signed the estimate.  Ms. [redacted] would have arranged the dates for delivery to Michigan.
 
Since the [redacted] shipment represents about one third of a tractor trailer shipment, [redacted] insists on delivery flexibility so that the trailer can be fully loaded.  The shipment was picked up from residence in Naperville, IL and stored until July 17 and delivery was scheduled from July 18 through July 21.  When Mr. [redacted] learned that [redacted] had assigned a delivery date of July 21, he became very upset.  In an attempt to remedy his frustration, we have revised the delivery date to July 20th.  Mr. [redacted] has been informed of the change and improvement of his delivery dates. 
 
Thank you,
[redacted]
Customer Service Manager

We have spoken with Mr. [redacted] today, and think that our issues are closed for now.  Glen Ellyn Storage is the delivery and installation company.  We do not have authority to replace the product.
Yes, it is true that we returned to the residence on 12/5/17 (not 12/4/17 as I mistakenly wrote in my previous response) to check and fix any installation issues.  When we left that day, we believed that the dishwasher was working properly, but came to find out later that it had stopped working again.  The unit has been determined to be defective and Mr. [redacted] is dealing directly with the store that he made the purchase to have the unit replaced.

We have reviewed our file and contacted Mr. [redacted] directly today, 6/6/16.  We have reached an acceptable resolution.  Mr. [redacted] also advised us that he would be notifying the Revdex.com that this matter has been resolved to their satisfaction.

In response to the complaint of [redacted] M. [redacted], [redacted] Avenue Hanover Park, Illinois the following action has taken place.The complaint was immediately reviewed when received on Monday January 16th by the president of the company, [redacted].  Mr. [redacted] immediately reached out to...

Ms. [redacted] on the 16th as well.  Unable to talk to Ms. [redacted] personally, he was able to talk to her mother who was fully aware of the complaint and  surrounding circumstances.  On Tuesday the 17th, Mr. [redacted] meet with both the companies operations department and claim department.  After completing his investigation he has again contacted the [redacted] family and they have reached a full and final settlement.Glen Ellyn Storage has authorized payment in the claimed amount of $540.00.[redacted] has also notified the company, by email, that she is grateful for the settlement and extremely appreciative of the professional and prompt action taken by Mr. [redacted].  Once she has received the check she will notify the Revdex.com and withdraw her complaint.We apologize for any inconvenience caused to any and all parties.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...

satisfactory to me. This complaint has been resolved to my full satisfaction. Please remove this complaint from the files of the Glen Ellyn storage company.
Sincerely,
[redacted]