As was stated to customer on all three occasions, which we had made contact, the teflon agent used to water proof the coat did not apply properly on the garmentWe had to wait until manufacturer of
teflon agent sent us a new batch, which took longer then expectedI do stress that customer was made aware on the issue on hand from the beginning but, I ques she was just worried about her coatThe issue with the waterproofing has been taken care of and customer does have the coat in her possessionUnfortunately, when we went to finally complete the coat for the customer, we noticed that an epaulet was missingWe made client aware and as I stated, she has the coat in her possession and we are currently working with the coat manufacturer to replace the epaulet for client
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[I do not have all of the pieces of the coat backI do not want to wear the coat with the missing pieces or with epaulets made from another source I spent $2k specifically to get Burberry coat, and do not want non Burberry components on my coatI either want them to get Burberry epaulets or for them to refund my money so I can buy a new coat
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I have my coat now.
Sincerely,
[redacted]
As was stated to customer on all three occasions, which we had made contact, the teflon agent used to water proof the coat did not apply properly on the garment. We had to wait until manufacturer of teflon agent sent us a new batch, which took longer then expected. I do stress that customer was made...
aware on the issue on hand from the beginning but, I ques she was just worried about her coat. The issue with the waterproofing has been taken care of and customer does have the coat in her possession. Unfortunately, when we went to finally complete the coat for the customer, we noticed that an epaulet was missing. We made client aware and as I stated, she has the coat in her possession and we are currently working with the coat manufacturer to replace the epaulet for client.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[I do not have all of the pieces of the coat back. I do not want to wear the coat with the missing pieces or with epaulets made from another source. I spent $2k specifically to get Burberry coat, and do not want non Burberry components on my coat. I either want them to get Burberry epaulets or for them to refund my money so I can buy a new coat.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
As was stated to customer on all three occasions, which we had made contact, the teflon agent used to water proof the coat did not apply properly on the garmentWe had to wait until manufacturer of
teflon agent sent us a new batch, which took longer then expectedI do stress that customer was made aware on the issue on hand from the beginning but, I ques she was just worried about her coatThe issue with the waterproofing has been taken care of and customer does have the coat in her possessionUnfortunately, when we went to finally complete the coat for the customer, we noticed that an epaulet was missingWe made client aware and as I stated, she has the coat in her possession and we are currently working with the coat manufacturer to replace the epaulet for client
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[I do not have all of the pieces of the coat backI do not want to wear the coat with the missing pieces or with epaulets made from another source I spent $2k specifically to get Burberry coat, and do not want non Burberry components on my coatI either want them to get Burberry epaulets or for them to refund my money so I can buy a new coat
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I have my coat now.
Sincerely,
[redacted]
As was stated to customer on all three occasions, which we had made contact, the teflon agent used to water proof the coat did not apply properly on the garment. We had to wait until manufacturer of teflon agent sent us a new batch, which took longer then expected. I do stress that customer was made...
aware on the issue on hand from the beginning but, I ques she was just worried about her coat. The issue with the waterproofing has been taken care of and customer does have the coat in her possession. Unfortunately, when we went to finally complete the coat for the customer, we noticed that an epaulet was missing. We made client aware and as I stated, she has the coat in her possession and we are currently working with the coat manufacturer to replace the epaulet for client.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[I do not have all of the pieces of the coat back. I do not want to wear the coat with the missing pieces or with epaulets made from another source. I spent $2k specifically to get Burberry coat, and do not want non Burberry components on my coat. I either want them to get Burberry epaulets or for them to refund my money so I can buy a new coat.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]