Camera Gear Store Reviews (%countItem)
Camera Gear Store Rating
Address: 2263 W New Haven Ave # 160, Melbourne, Florida, United States, 32904-3805
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Never received orders*** or *** totaling about $500.00
First order was Oct 27 second one a few days later.
Oder to be shipped or refund issued.
Customer made three orders with us *** & ***. Order #*** is in transit and tracking number has been provided to customer. Order #*** was last located in customer's state of Utah, as of 11/29 (yesterday) and tracking number has also been provided. Order #*** has already been delivered and received. All of our shipping times are clearly stated in 3 different places on our website, as well in order confirmations. We have answered every email to customer. We have already provided tracking numbers as well.
(The consumer indicated he/she ACCEPTED the response from the business.)
Bought tripod from this company,it was inferior & non functioning. I contacted them by email & Phone and received no reply. Wish to return for refund.
Re: Order # ***, ordered Benro Tripod on 3/16/2018. Credit card was charged on 3/18/2018 before product was shipped. Product not received until 10 days later on 3/28/2018. Tripod leg sections would not hold or lock in place and continue to collapse. Product is poorly made and I was to return for a full refund. Restocking fee is a joke as anyone who purchases this product will have the same problem as I did. Product is definitely overpriced for the quality. Camera Gear Store advertises No Hassle Returns. Their web site states "Just be sure to email us to open your claim within 2 days of receiving your item, and we'll take it from there to find the best help for you." I emailed then the next day after receiving the late shipment on the 28th.
I would like a full refund. They were supposed to authorize my returning this product and have not responded in over a week. Their 800 phone only takes messages for return calls.
Every online store on the planet charges credit cards immediately as the order is place. Nobody would ship an item without already having payment first.
In regards to the issue at hand, we have zero emails from anyone named ***, nor about a Benro tripod. I'm thinking you may have emailed an INCORRECT email address? Our email address is [email protected] - if you email us there - we absolutely have a no hassle return policy - we will answer you lickity split and help you asap. If you are claiming something is defective or wrong with an item, we will ask you to send pictures (or if the claim is regarding its function, we will ask you to send a video of what's happening) and once we receive that, it's easy peasy.
Please email us and we will take care of this. The Revdex.com is not actually a platform to handle disputes and returns (it is simply a place to "give a bad review"). They cannot do anything for you, they cannot force us to do anything for you, they do not review cases, they do not grant refunds, etc. We can help you if you email us at the proper email address. [email protected] Thanks.
(The consumer indicated he/she ACCEPTED the response from the business.)
The company has communicated with me and are going to resolve the issue once and for all. I hereby withdraw my complaint against Camera Gear Store.
(The consumer indicated he/she DID NOT accept the response from the business.)
You say you refunded my money the day you received the product back yet I have not seen any credit show up in my CC account. You say check my bank. Its a Visa card and there has been no refund. I only have contacted the Revdex.com because you never communicate with me any other way. I have received no reply to my email.
"You are very quick to open a complaint if an email is not answered in a few seconds.", I waited up to 2 days with no reply and the last email I sent was on April 9th which was a Monday. No one ever replied. I also left a voicemail last week during "Business hours" and no one returned my call.
Until I see the refund in my account, I will not ask the Revdex.com to remove the complaint.
I'm sure I'm not the only customer who has had problems with your company. Your ad on Facebook shows a lot of dislikes compared to the likes.
This is the most ridiculous thing I've ever seen in my entire life. THE Revdex.com IS NOT A COMMUNICATION PLATFORM. You should email us if you wish to communicate with us instead of posting "complaints" here on the Revdex.com. As mentioned, before, they can literally do NOTHING for you, but WE CAN if you were to communicate to resolve things as normal people do. Your refund was issued on the EXACT DAY we received the item back. Check with your bank. It has been done on our end. I would appreciate it if you would tell the Revdex.com IN WRITING that you want this complaint REMOVED from their website, as this is quite unfair to a business who has 100% done right by you this entire time. We do not answer emails on weekends. We have always answered you and taken care of this matter. You are very quick to open a complaint if an email is not answered in a few seconds. This is grossly unfair as we have done everything you requested, never once tried to keep you from getting a refund, and have handled WAY MORE emails from you than a typical customer sends. All of this extra time and effort and WE STILL GET THIS COMPLAINT on our record???? Please ask the Revdex.com to remove this... they said they need it in writing from you.
Placed order on 10/30/17, it is now 2/10/18. Still haven't gotten my item or my refund.
On 10/30/17 I ordered a backdrop. They said it would take a month or so. Beginning of December it still hadn't arrived. Come to find out my phone autocorrected my address and I contacted them to either send it back to me, or issue a refund. They said they would refund when they got it back. Since then they have dodged my phone calls and ignored emails and messages to their*** page. I don't even care about the backdrop anymore, I just want a refund. I have been trying to resolve this for 2.5 months now. I cannot dispute the charges with my debit card because the purchase was made over 90 days ago. I just want my refund. They are refusing after telling me via email that they would refund me once they have received the backdrop back. I have tried contacting them via phone, emial and messenger on their*** page and no responses other than responding with advertisements inviting me to shop with them again. This is very childish and extremely unprofessional.
I just want a refund of the money I paid ($73.86) back on October 30, 2017.
We shipped the item to the address customer entered at checkout. Tracking info shows it was delivered to customer. We never received this item back. This customer has told us a different story every time we talk to her... once it was that she typed the address wrong, next it was that she needed money to leave her husband and no longer wanted it and wrote "return to sender" on the package, next it was that she no longer wanted it and wrote "return to sender" on the package and sent it back because the shoot she needed it for already passed, etc. We never received this item back.
We have very EASY and HASSLE-FREE returns. You simply email us, we give you a number, and you send it back TO THE ADDRESS LISTED ON OUR WEBSITE, then you get your refund, easy peasy.
Our policies state that in order to return an item, you need to get a RA# prior to sending it back, and we will not accept returns without an RA#. We ship from DOZENS of different fulfilment warehouses, therefore writing "return to sender" on a package will likely mean the package is lost for good and we will not see it again. All our policies are clearly written on our website, our return policy is very easy to follow. It seems as though this customer all along has been trying to make up her own way, do whatever she feels like doing, and then DEMAND we do what she says. She did not follow the simple instructions. We shipped the item to her and it shows it has been delivered. We never received it back.
(The consumer indicated he/she DID NOT accept the response from the business.)
My story has not changed. My phone autocorrected my street name. Tracking said it was "undeliverable" as the street name didn't exist in my city. It was NEVER delivered and the post office sent it back to their warehouse it came from in China. I cannot have done what they said I did. It was never, ever in my possession. I will continue to be a thorn in their sides until I receive my refund. They have my money and my backdrop. This is nothing short of THEFT.
WE HAVE NOT RECEIVED THE ITEM BACK.
Even the tracking number shows that the item IS STILL IN TRANSIT (in limbo somewhere, never returned to us thus far)...
IF AND WHEN we happen to receive the item back, we will of course refund you. However, we sent the item to the address CUSTOMER put on the order... and we do not have the item.
Refer again to the policies page you agree to when purchasing... ***
Specifically these parts:
"Packages returned to us without an RA# will not be accepted."
"If Your Item Gets Returned To Sender
If an order is returned to us because of an error in the shipping address given at the time the order was placed, the order will be reshipped only after the customer pays to have it reshipped. This cost will be determined by Customer Service, and will cover the cost to reship as well as the cost*** charged to return the package to us. If an order is returned to us because of a shipping error on our part, of course the package will be reshipped at no additional cost."
If you went to keep an eye on the tracking information and alert us WHEN THE ITEM IS ACTUALLY RETURNED TO US & RECEIVED BY OUR WAREHOUSE... then we will gladly refund you.
This was not our error. Clearly.
I have dealt with this company many times inn the past with positive results. On my last order They won't answer me.
My last order I ordered three items, two inexpensive and one quite a bit more a 360 degree tripod head. It never arrived with the other two items so I e-mailed the company now twice with no response in any way. They charged my Pay Pal account for the entire order.
Either they send the item or refund my payment
From: *** (mailto:***)
Sent: Friday, February 16, 2018 3:41 PM
To: ***
Subject: The company replied.
Dear Sir,
Camera gear store contacted me a short time after I filed the complaint. They told me that the order was shipped in two separate stages.
They also said they would send the item directly from their main store and they did. I received the item earlier this week.
Thank you for your help,
Sincerely
It has been a waste of time to try to email and communicate with this bunch. I want to return a tripod which doesn't fit my needs but with their constant delays in response I am sure they will not take a return. Bogus bunch to deal with beware of their lack of responsiveness.
I received a defective tripod on November 7, 2017, and immediately requested a refund without success so far.
I ordered a photography tripod (Pro Carbon Fiber Portable Tripod & Monopod from this company (order ***) over the internet and received it November 7, 2017. I noticed as soon as I unpacked it that it has a defective part and immediately emailed them asking for a return/refund. They have yet to send me a return authorization or a refund. Their responses have all ignored my previous emails and then they complained that I have had the tripod for several months without notifying them. I have kept all the emails and can prove my allegations.
I simply want to return the tripod and get a refund. That's all I want.
The customer said he was "having problems with a rubber piece" on one foot of the tripod. We answered every single email of this customer. We asked him to send pictures of the problems he was having with the rubber piece. It is CUSTOMARY & IN OUR POLICIES that we need to receive pictures any time there is a claim made that an item arrives damaged. The customer kept refusing to send pictures. As we kept answering, and REITERATING that we need pictures of the damage, we never heard from him again. Last time we heard from him was December 6th.
Even Amazon & eBay REQUIRE PICS TO BE SENT if you are making a claim that something is damaged. We were (and are) more than willing to help and RESOLVE whatever needs resolved for this customer, but we simply cannot just hand out refunds without seeing proof of supposed damage. Customer also never agreed to SEND THE ITEM BACK either.
(The consumer indicated he/she DID NOT accept the response from the business.)
There is absolutely nothing accurate in their response. I am attaching the emails between us showing their confused and inadequate attempts to make me give up. First, I never indicated the tripod was damaged; I told them it was defective. Second, my very first email to them requested an RMA ... a return merchandise request ... fully indicating my intent to return the item to them. When they acted as if they had heard from me, I re-sent all our correspondence to them twice without response. Please see the attached copies of our emails.
(The consumer indicated he/she DID NOT accept the response from the business.)
I reject this "proposed resolution" because The Camera Store has not proposed a resolution. All they've done is deny the facts one more time.
Please address the emails that I attached in my last communication. The emails between me and The Camera Gear Store completely disprove their rebuttal.
My requests for a return/refund began on November 7, 2017, the very day that I received the tripod; within minutes, in fact, of opening the box and inspecting the product. As negotiations progressed, I twice explained that the rubber grip around one of the leg locks was not attached (glued to the leg lock) and therefore would not allow the leg extension to be tightened. If legs can't be tightened, the tripod won't stand up while holding a camera. I sent a JPEG per their request showing the defective part outlined in white with the caption, "The rubber cover is not glued down and rotates," and got no reply. I even re-sent all the emails between us to them without getting a response. I have repeated these facts to them over and over and it's almost like they don't understand Englsh.
These communications prove that I followed through with clear statements regarding the nature of the defect, that sent a picture outlining the defect, and that I asked to return the tripod because of the defect not simply because I didn't want it. They indicate my growing frustration as it became clear they were stalling. They show their responses to be delayed for weeks and when they did respond, their communications were disjointed and confusing as if they had no idea what they were doing. They'd ask a question, I'd answer it, and they'd ask it again and then delay.
All this is contained in the emails.
The tripod has never been fully extended, put on the ground or had a camera attached to it. It still has it's box, all the original packaging, hang tags, and inclusions in perfect condition because it's never been used. I don't understand why they simply won't do the right thing and take it back. There must be something significantly wrong with this company if they can't afford to stand behind their merchandise.
This has been so stressful I can't even look at the thing without feeling sick. I want it gone and my $225 refunded. I'll even pay the shipping. I am elderly and partly disabled; $225 is not a insignificant sum for me. If they accept a return and give me my money back, I'll withdraw my complaint.
We never received the picture customer is referencing. That's all we needed. You'd be amazed at how many FRAUD ORDERS we get and "consumers" scamming us. It seemed very strange not to get a picture from the customer, a very simple request, which raised MAJOR RED FLAGS for us (as we have come to recognize the signs of fraud orders).
These are the return instructions we give to every customer who wishes to return something.
Simply familiarize yourself with our return policies and send the tripod back to the address listed on this page https://cameragearstore.com/pages/store-policies
Your RA # is ***
I do not know where the communication breakdown came from, but it is apparent there was one. I am very sorry that it has taken this long to get to the bottom of it. Please return the item. We will refund it. Then please do delete this complaint. It is never our intention to delay returns or refunds, we simply needed proof that we are not being defrauded.