CAMERON CRANE & RIGGERS

Horrible experience from top to bottom I have been there over 3x to pick carpet with the rep - story changed every time, couldn't get the color/styles right, so confused and a total messI told him my install date weeks in advance in multiple emails, I have the thread evenFinally got pricing and availability, he told me to order by Friday morning no problem and I would have the carpet by the following Tuesday/WednesdaySo I set up my painters and the carpet installer for the following Thursday to give enough time, sent my payment info to get the carpet to RAYO Santee, then I get a call, carpet will not be here until Friday at some pointNOW WHAT DO I DO?? I have contracted with a painter and carpet installer and have the week scheduled to move furniture out and my wife and kids out of all our bedrooms to get this all done so we are not without bedrooms for weeksTotally screwed me and when I called, he was pissed that I would even dare to lay any blame on him, would not take any responsibility or accountability and did not care one bitWORST COMPANY, WORST SERVICE EVER

Non existent customer serviceBoth in the showroom and on the phoneIn the showroom I was just pointed to the area with the product I was looking forI asked if someone could come help me, asked twiceWas there minutes...was totally ignoredAnd no, they were not busyOn the phone I was talked to rudely, like I was bothering himThe salesman said he would check on my question and call me back in a few minutesNever got a call backThey must be so busy they don't care if they lose businessVery sad

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that ***'s account of events is not accurate ***'s account of the events is not accurateAnother contractor never came out [redacted] has either not responded or has waited weeks to months to respond to us or our contractor when we've submitted whatever they've requested Our contractor is fixing the board todayApparently he has to send in the board to [redacted] and wait a month to be reimbursed - though I expect, given my experience with ***, it will take much longer [redacted] should reimburse our contractor upon receiving the board Regards, [redacted]

Unfortunately, there has been a series of miscommunications throughout this claim issueWe had been in contact with the consumer and with the contractor from November to April [redacted] had tried to schedule the contractor to come and repair the plank, but was unsuccessful in contacting him [redacted] referred another contractor to correct the issue; who did go and see the issue and did call [redacted] to schedule a time to do the replacement of the plankUnfortunately, he was not successful in getting anything scheduled with *** [redacted] was then able to contact her original contractor, and he agreed to repair the plankWe spoke to the contractor yesterday, and he assured us that he will get the plank replaced within the next week I'm so sorry that this has dragged on for so longOne plank replacement should not normally take so long to resolve and we do understand ***'s frustration with this issueUnfortunately, it has been a series of miscommunications throughout this claim; and we do apologize for any inconvenience that this has caused ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The business did not accept any blame for the unacceptable delayThey rarely if ever responded to phone or email queries - something about their staff having moved from one office to another and emails did not transferThis happened over a ~6month periodI can only imagine that the email issue would have been resolved in that time frame, and that they simply ignored our inquiriesEven if what they indicated was accurate, they should not have lost track of us and should have followed upThe miscommunication and misunderstanding were all on their partThey should at least acknowledge this and compensate us for our time lost and frustration in dealing with such an unprofessional groupregards, [redacted]

This claim has been completed by the original contractor on the jobThe consumer was finally able to get in touch with him and he did the reinstall of the plankI spoke with that contractor, and he totally understood the claim process and had no issues with it at all
This claim, unfortunately, took a lot longer than it should have; so, I understand the frustration of the consumerThere were a number of miscommunication issues, as well as misunderstanding issues, involved throughout this claimWe apologize for the inconvenience this has caused the consumer, but we are happy that everything has been taken care of
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The business did not accept any blame for the unacceptable delayThey rarely if ever responded to phone or email queries - something about their staff having moved from one office to another and emails did not transferThis happened over a ~6month periodI can only imagine that the email issue would have been resolved in that time frame, and that they simply ignored our inquiriesEven if what they indicated was accurate, they should not have lost track of us and should have followed upThe miscommunication and misunderstanding were all on their partThey should at least acknowledge this and compensate us for our time lost and frustration in dealing with such an unprofessional group.
regards,
*** ***

The business has not resolved the complaintThe salesperson has not returned my callsThey said they did not receive an estimate or photos of the issue from our floor installer, which he said he sent in JanuaryThey also did not reach out to us, when they supposedly did not get an estimate or
photosWe resent the estimate and the photosStill, nothing has happened

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that [redacted]'s account of events is not accurate.  
[redacted]'s account of the events is not accurate. Another contractor never came out. [redacted] has either not responded or has waited weeks to months to respond to us or our contractor when we've submitted whatever they've requested.  Our contractor is fixing the board today. Apparently he has to send in the board to [redacted] and wait a month to be reimbursed - though I expect, given my experience with [redacted], it will take much longer. [redacted] should reimburse our contractor upon receiving the board. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that [redacted]'s account of events is not accurate.  [redacted]'s account of the events is not accurate. Another contractor never came out. [redacted] has either not responded or has waited weeks to months to respond to us or our contractor when we've submitted whatever they've requested.  Our contractor is fixing the board today. Apparently he has to send in the board to [redacted] and wait a month to be reimbursed - though I expect, given my experience with [redacted], it will take much longer. [redacted] should reimburse our contractor upon receiving the board. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The business did not accept any blame for the unacceptable delay. They rarely if ever responded to phone or email queries - something about their staff having moved from one office to another and emails did not transfer. This happened over a ~6month period. I can only imagine that the email issue would have been resolved in that time frame, and that they simply ignored our inquiries. Even if what they indicated was accurate, they should not have lost track of us and should have followed up. The miscommunication and misunderstanding were all on their part. They should at least acknowledge this and compensate us for our time lost and frustration in dealing with such an unprofessional group. regards,
[redacted]

Non existent customer service. Both in the showroom and on the phone. In the showroom I was just pointed to the area with the product I was looking for. I asked if someone could come help me, asked twice. Was there 45 minutes...was totally ignored. And no, they were not busy. On the phone I was talked to rudely, like I was bothering him. The salesman said he would check on my question and call me back in a few minutes. Never got a call back. They must be so busy they don't care if they lose business. Very sad.

Horrible experience from top to bottom

I have been there over 3x to pick carpet with the rep - story changed every time, couldn't get the color/styles right, so confused and a total mess. I told him my install date 2 weeks in advance in multiple emails, I have the thread even. Finally got pricing and availability, he told me to order by Friday morning no problem and I would have the carpet by the following Tuesday/Wednesday. So I set up my painters and the carpet installer for the following Thursday to give enough time, sent my payment info to get the carpet to RAYO Santee, then I get a call, carpet will not be here until Friday at some point. NOW WHAT DO I DO?? I have contracted with a painter and carpet installer and have the week scheduled to move furniture out and my wife and kids out of all our bedrooms to get this all done so we are not without bedrooms for weeks. Totally screwed me and when I called, he was pissed that I would even dare to lay any blame on him, would not take any responsibility or accountability and did not care one bit. WORST COMPANY, WORST SERVICE EVER.

This claim has been completed by the original contractor on the job. The consumer was finally able to get in touch with him and he did the reinstall of the plank. I spoke with that contractor, and he totally understood the claim process and had no issues with it at all. This claim, unfortunately, took a lot longer than it should have; so, I understand the frustration of the consumer. There were a number of miscommunication issues, as well as misunderstanding issues, involved throughout this claim. We apologize for the inconvenience this has caused the consumer, but we are happy that everything has been taken care of. Sincerely, [redacted]

Unfortunately, there has been a series of miscommunications throughout this claim issue. We had been in contact with the consumer and with the contractor from November 2014 to April 2015. [redacted] had tried to schedule the contractor to come and repair the plank, but was unsuccessful in contacting him. [redacted] referred another contractor to correct the issue; who did go and see the issue and did call [redacted] to schedule a time to do the replacement of the plank. Unfortunately, he was not successful in getting anything scheduled with [redacted] was then able to contact her original contractor, and he agreed to repair the plank. We spoke to the contractor yesterday, and he assured us that he will get the plank replaced within the next week.
I'm so sorry that this has dragged on for so long. One plank replacement should not normally take so long to resolve and we do understand [redacted]'s frustration with this issue. Unfortunately, it has been a series of miscommunications throughout this claim; and we do apologize for any inconvenience that this has caused [redacted].