Cameron's Real Estate Wealth Network

[redacted] signed up for our Mentorship Gold Plus program on November 8th, which is priced at $11,995.In [redacted] ’s case, he went through our financing department and chose to accept the lesser amount of $3,to put towards the Mentorship program and pay the remaining balance at a later date He then put $down from his own funds and we agreed to apply a credit of $1,towards his balance from his original purchase of our Four Pillars of Real Estate program from September 13th, 2016.Since [redacted] had only put down less than half of the initial cost of the program, we would normally only provide months of access until the program was paid in full In order to accommodate him, we did agree to provide him with months of access instead.Originally, when [redacted] accepted a lesser amount of financing but still went for a larger program, our Mentorship coordinator, Keri, explained to him many times that this would only give him access to one on one calls and then he would move to group mastermind call sessions She also informed him on multiple occasions that he would begin to bill monthly for $after months if he did not pay his remaining balance of $5,995.Typically, a student finishes one on one calls, they then moves to group for ongoing supportWithout [redacted] being paid in full, we should have stopped his one on one calls until he could finish payment for the program, but we put him in group calls with a mentor so he would have continued supportHe chose not to attend these calls and “try it alone”.On April 11th, 2017, [redacted] spoke with Keri requesting to cancel his Mentorship subscriptionHe was upset that he had not done a deal yet and was relying on this to pay off the rest of his programKeri cancelled out his subscription per his request.Please let me know if there is anything else that I can help you with regarding this complaint.Attached, please see [redacted] 's signed contract and notations from his account

Normally upon paying the second payment are customers are able to access the two remaining components because they are paid in full at that point In [redacted] case however we setup a special arrangement for paymentsOn our by page, which I have provided a screen shot below it does state what is held back until the "2nd payment is made" that is because it's returning to a payment plan As stated previously we take pride in our customer support and I have listened to the calls that [redacted] has had with our support team If at any point [redacted] feels our support representatives were rude to her we sincerely apologize as I do not believe that was their intent At no point did [redacted] have contact with our support team about anything deal specific as she states in her complaint We are not responsible for her loss in any deals that she was working on We have had many customers who have been able to make deals happen before they are given access to our Proof of Funds letters We still offer access to the transactional funding component of the program right from her first payment she made If at any time she was ready to close on a transactional funding deal we would have been happy to fund her deal she would have just had to submit a funding request which she had access to do in her members area

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.As I stated before, I called them multiple times starting in late June / early July when I first saw the inaccurate charges on my bill and they continued to charge meI explained I did not order and did not want their servicesI placed an order with Awesome REI I did not place an order with Cameron's Real Estate companyThey confirm that I called and spoke with Whitney but claim I didn't cancel, why would I call? There explanation doesn't make senseI am at a loss as to why they claim I knew what I was ordering from them when I didn't order from themI have not seen any evidence of thatI explained why I logged in as well which is during the times when I saw they continued to bill me after I kept telling them I did not order and did not want their serviceThey have ignored what I am saying and won't be reasonable and do the right thing on this matterDealing with this company has been very stressful and they have been unfair [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Thank you in advance for your help. I made a complaint on this before but had computer problems and didn't see the response until after my time ended to respond. On June 3, 2016, I ordered the Abandoned House Program from Awesome REI at [redacted] Email from Patrick [redacted] . I will explain how they seem to be working with Real Estate Wealth Network Cameron. My credit card was charged $97.90 which I authorized. Questionable Charges which were not authorized: On June 3, 2016, there was another charge for $197.00 which I did NOT Authorize (that went to Cameron). I called [redacted] , the phone number on my credit card to request the charges refunded. They did not pick up so I left a voicemail message to refund me the $197. That charge came from Awesome REI for the program Vacant House Data Feed. I checked the website when I received the bill in the end of June. I did not order or want this program. The end of July I received a bill again from Specialty Communication Campbell NY Tel # [redacted] for $97.99. I went back to Awesome REI Website and it guided me to Real Estate Wealth Network Cameron Dunlap’s based in 8805 Rt 415 Campbell NY 14821 Tel: 607 936-2200. So I logged into the program again to check if it was cancelled and it was not so I called the number and got Whitney on the phone. I told her I did not order the program and I do not want it. She claimed I did and they have my signature. I believe Awesome REI gave them my signature and payment info which I did NOT authorize. She was rude and argumentative. I requested she cancel it and refund me. End of August I again received the charge from Specialty communication for $97.99. Very frustrating. I called them back on September 2, 2016 and did Not reach anyone. So I called again around September 6, 2106 and spoke with Elli and again requested to cancel it and requested a refund of all the charges. She said she needed to speak with a supervisor. The Supervisor called me back and said No Refund would be done. Again in the end of September, I received a bill for charges of $97.97. I was logging in when I received these bills to check to see if they had cancelled. I called American Express and disputed the charges. These companies it appears, shared my confidential payment information and charge you for things you didn't order. In addition, the Real Estate Wealth Network website claims the program offers high equity properties which doesn't appear to be the case. I contacted Awesome REI and they told me this was not their problem. I should contact the other company but they work together. I am requesting the following refund: June 3, 2016, July 4, 2016 for $97.99 August 4, 2016 for $97.99 September 4, 2016 for $97.99 Total = $490.97. I also would also like to prevent this from happening to others. Thank you.I am requesting the following refund: June 3, 2016 for $197. July 4, 2016 for $97.99 August 4, 2016 for $97.99 September 4, 2016 for $97.99 Total = $490.97 I also would also like to prevent this from happening to others.

I categorically reject this Company responseFirst who ever answer this response has no knowledge the agreement I have with Rob *** who introduced me to this mentor programAll this person said was nothing but lies and fabrication made up to cover their scam behavior. As , I stated in my complaint, that I was contacted by Rob *** after I purchased their Vacant house program and he urged me to enter into mentor program so that it can speedy my knowledge and complete deals faster than doing it aloneI was delighted and happy that I will learn how to make money in real estate He Rob, promised me that once a sign up for this Gold Plus program it will give the opportunity to acquire wholesale knowledge and speedy my wholesaling business He equally said that working one on one with experts will not only give me good knowledge of the wholesale business but make me complete deals in months and what ever loan I obtained for the program will be paid off All these made me to sign up for the program and now Rob is no longer in the picture but some body who has no knowledge of my discussion with this guyKeri only came into picture after I have obtained loan from ***If Keri, believed that the money paid was not enough for the Gold plus program she would not have accepted partial payment in the first place , neither did she explain to me that I must complete the remaining payment in couple of weeks to continue with the one on one coaching which I signed in with rob *** It was after one or two one on one coaching that my coach asked me to first contact Keri, and clear with her before continuing with the coaching and this was through e-mail at the mentor siteWhen I then called keri, she told me that I will not continue with the one on one coaching because I did not pay the complete amount for the Gold plus programI immediately called Rob, because he was the person that I spoke to and not KeriUnfortunately Rob, refused to answer my calls and I further sent him an e-mail which he equally refused to respond till dateKeri, has never told me about the group coaching before until she canceled the one on one coachingIn fact , I never heard of the or know anything about the group coaching until this lady was contacted after my coach told me to clear with her before continuing with the coachingTherefore all they said was lies and made up story to cover their scam businessIf Keri, has explained to me that If I fail to complete my payment that I will be switched to group coachingCan she please provide whether this was through e-mail or recorded message for such statementThis people are liars and they know exactly what to say to defend their scam businessFor record, I did pay additional $plus the credit they gave me from Septpayment of $to complete $This was agreement I have with Rob *** not with keri or this ghost responding to this complaint whom I have never heard before Any company that do legitimate business should have a standard policyIf they believe that the Gold Plus program cost $why should they accept partial payment before signing up some body in the programThis is why I called their business practice scamKeri, knew I did not complete the payment in the Gold plus program and went I took partial payment just to get me in and later canceled the one on one coaching without warningDid Keri, send me any e-mail or writing asking me if I fail to complete my payment that I will be switched to group coachingI need her to provide such warning

I would like to start out letting you know that we are a very customer focused company who tries to do the best by our customers but at the say time holding them accountable and responsible to their actions. I would like to give you the entire story of ***s time with us as a customer and
provide you with screenshots of communication we've had with him. *** originally became a member of our services on 10/05/when he signed up for a trial for our Vacant House Data Feed services. This was a trial cost of $and gave him days access to our service before his full price monthly billings of $starts. *** then signed up for a second data service of ours the Private Lender Data Feed on 10/23/for the trial price of $1.97. With this trial he also receives day access before the full price billings of $begin. With all of our monthly billing services we allow the customer to cancel at any time but do notify them through our terms and conditions that all billings that do happen are non refundable. *** reached out to our support team many times through his trial periods to ask questions on the services. On November 3rd, the last day of his day trial for Vacant House Data Feed he emailed support asking what day he signed up for the service and asking how he can print out our data. Our representative responded right back to him letting him know the day he signed up and answered his other question. On November 4th after 6pm eastern, the day of ***s first full month billing, he emailed stating that he wishes to cancel his service and not be billed. This representative responded back to him Monday morning and let him know that he had already been billed at the time of his request and that she has submitted a refund request to the her supervisor for review. A few days later after the supervisor reviewed his account representative reached back out to *** letting him know that because he did already bill by the time of his request that payment is non refundable but that we would be willing to apply two monthly billing credits to his open and active Private Lender Data feed service. Again Private Lender Data feed bills at $a month and he was looking to get a refund for a payment of $for the Vacant House Data Feed service. *** emailed back in response stating he wanted billing credits for Private Lender Data feed. We then responded back letting him know that credits would be the most we can do because would be more of a value than the payment he was looking to have refunded. His response to that was asking to get a full refund of the original payment which we again responded back letting him know that the payment was non refundable. *** was very unhappy about this as he has been stating health reasons for why he was asking for the refund. A few days later on 11/we let him know that as a courtesy the supervisor had made the decision to refund the payment from 11/4/of $97.99. *** did respond to that email after hours on the 21st only to ask if he had any other billings with us. We responded to him the next day letting him know that he bills for the Private Lender Data Feed service on the 22nd of each month. He did not respond again to this representative from this email chain.***s billing for the Private Lender Data feed service on 11/22/18 had declined and he has been sent system generated emails notifying him of this. *** then contacted our support team on 12/16/18 asking where he can get access to private money. Our support team responded back to him letting him know that his account was currently on hold for non payment from 11/and that we would attempt to bill him again on 12/and informed him that if the payment was successful his account would be active again, or if the payment declined again his account would be closedHe did not respond to this email from the representative.We have not heard from *** until now, March, where he is trying to claim that we do not like to give refunds, that he canceled the first service before his day trial was over, and that we are lying about him signing up for another service. He's also trying to demand from us to refund monthly billings for the Private Lender Data Feed service. The reason I wanted to provide this entire story to you is so that you can see that we've had multiple conversations with *** regarding both of the services he had with us and we've notified him of his billing dates multiple times. You can also see that *** is being extremely disingenuous with his claims against our company. Below please find screen shots that support my statement.Please let me know if there is anything further I can provide regarding this issue.Screenshot links of email history:***
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Sincerely, Julia ** *** Human Resources Manager *** *** *** *** *
*** *** *** ***

It is our understanding that Mr*** is willing to accept a full refund in full satisfaction of this matter

*** was already a prior customer of ours when on 8/3/she registered and attended an online video presentation of ours for our Pillars of Real Estate program This program gives our customers access to a full year our Transactional funding, Proof of funds letters, iFlip Real Estate
Service, Cash Buyer Data Feed service, Vacant House Data Feed service, and free skip traces with our Find The Seller service This program costs $1, During our online video presentation it gives options to either pay in full or split the payments into to monthly payments of $ In the video presentation as well as on our buy page it lets our customers know that there is a day money back guarantee if they wish to return the program With the two pay option we clearly let the customers know that the access to the Proof of Funds letters and free skip traces is held until paid in full On 5/17/*** contacted our company and asked if we would do a payment option for her Meaning she would pay $a month for months This was far outside what we normally allow for a payment plan for our program We were able to get her special approval to allow her this option and we processed her first payment on 5/18/and set her up with a payment plan billing on the 18th of each month following until paid in full. On 6/20/*** contacted our support team and was upset because she made two payments now and did not have access to the Proof of Funds and free skip traces Our support member let her know that access is not provided until she's paid in full She insisted that she was told she would have access after her second payment, which our support member let her know that normally that is the case with two payment options but that we made a special payment plan of payments for her so she will have to wait until she's made all payments *** voiced concerns that she wanted to refund the program at this time and the support member let her know she was past her day refund period as it starts from the date of purchase and also explained to her all the services she does have access to *** understood and ended the call without asking for her remaining two payments to be stopped On 7/20/*** called our support team and asked to process her 4th payment as it was not able to auto process on 7/ Our support member processed her final payment as requested by *** Lastly on 8/14/*** called asking for a full refund the program Our support member explained to her that she was well past her ability to refund as she had days from date of purchase to return the program A refund request was submitted to a supervisor and the supervisor called her back and explained the refund policy to *** again *** claimed that because we held back two components of the entire package that she should have days from her last payment made The supervisor explained to her that she was made aware before purchase that the proof of funds and skip traces were held until paid in full The supervisor also explained that holding those two components back doesn't stop the day refund period to start from the date of purchase I have reviewed all contact *** has had with our office which I have outlined in this response We have no record of her calling and not receiving a call back We have our contact information provided on every site we have, we allow contact through Phone, Email, and online live chat support Our support team is available Monday - Friday 8:30am -8:00pm Eastern time and also has email support on weekends as listed on our site, we make a commitment to superior customer support and contact all customers back who reach out to us We are sorry that *** is unhappy with program but offered to work with her and help her with the services so that she can become successful with her real estate goals

We are currently in direct contact with this customer and we are working together on a solution that satisfies the customer

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** *** I can see this going on back and forth for years which I can do so as there are many other options available for handicapped stroke victim Senior Citizens just trying to make additional money to supplement her social security.This Extremely fine print you are claiming is still a way you are trying to scam $ from peopleThis will not work with me or the hundreds of others! You will be hearing a lot more from me

Please see attached for a summary of all client communications A refund was never requested within the refund guarantee period, which is on the client's receipt, order page and posted publicly on our web site This is a case of the customer not following the funding guidelines, which
are also posted within their account under the Funding section of their Dashboard All terms are clear.*** *** purchased our No Fee Funding program on
7/9/as a two pay optionOn that date, he paid his first installment
payment in the amount of $*** also agreed to the terms and
conditions that stated he had a 30-day money back guarantee refund period
days later, on 8/9/2015, he then made his second and final installment payment
of $With our No Fee Funding, customers have access to
transactional funding where funding fees are waived on same or next day
transactionsCustomers also must have a registered entity in order to use our
funding and any partners would have to be covered under that entity. Customer spoke with Elly on 10/9/who
explained all of this to him in detailA document checklist is provided so
that the customer knows all of the documents we require in order to fund their
deal.As bonuses of the program, the customer also received day
trials of ***, *** *** *** *** and *** *** ***He had spoken
with Julia on 10/8/who explained to him how to get started with these
bonuses and answered his funding questionsCustomer then called on 1/11/and spoke with KeriThe
following conversation was noted: *** called back and said he's
VERY unhappy with our companyWe never sent him a t-shirt which costs us
penniesI asked if he had spoken to someone about a t-shirt and he said yesI
let him know that wasn't me but I'd look into itHe then went on to say he was
mad that we required a buyer to close on a deal and we wouldn't just close and
let him find a buyer laterI explained that this would not make any business
sense to buy properties all over the US in Cameron's name and then hope our customers
can find buyers laterThis is all explained when signing up for the program
He states he's just going to go to his credit card company and chargeback, and
he knows that they will do it with "this type" of companyI
explained I didn't understand what that meant as we have hundreds of happy
customers and we provided him with the materials, online services, and support
that we told him we would provideHe asked if I would talk to my supervisor*** called back 1/12/and spoke with Julia after
she had left him a voicemail on 1/11/That conversation was as follows:Customer called me back and argued
to why he should get a refund, he wouldn't let me talk or explain, he demanded
we close all his accounts and never try to charge his account againHe also
said he was going to contact his bank to get his money back for NFFJulia
closed customer out of all subscriptions.Customer had returned Julia’s call on 1/12/
when he had had billed for one of his bonus programs on 1/11/so he was not
charged after his cancellationHe was canceled out of all programs on
1/12/after he was billed and after he had agreed to the terms and
conditions stating all billed months are non-refundable

During the purchase process they are presented with a very clear offer of what is being ordered Neither our company, or Awesome REI acted unethicallyYou can see from her login history that she accessed the service many times before she ever contacted us In her members area we display her next bill date and our full contact information She had the responsibility and resources to call and cancel before her monthly billings as stated in our terms and conditions When she requested to cancel we did so right away We are not going to refund the payments that occurred before her cancelation request as she had logged in and had full access to our data

Revdex.com:I accept the business's response as the company has been in direct contact with us On March 16th my husband participated in a telephone conference
with Brad, Chad and Mr *** During the conversation Mr*** stated that we would receive our $25,refund it was explained to us by Brad the following day, that we would be receiving a "request for refund" form that we are expected to complete and returnWe are currently awaiting the document Per Brad, it will take 25-days to complete the refund process and receive our money
I have reviewed the response made by the business in reference to complaint ID ***, and find that the above resolution is satisfactory to me.
Regards,
*** ***

We have already responded to this complaint in full detail, and provided screenshots of login history and account notes.  We were notified that this complaint was closed on 11/25/2016 as the customer never responded back.  The customer is now coming back after it has been closed stating the same information in her previous complaint and asking for more money to be returned then originally asked for.  She did not respond in anyway to the facts that we detailed in our response.  You can see our previous response for all the details of this case.  We are considering this complaint done and closed.

Thank you in advance for your help. I made a complaint on this before but had computer problems and didn't see the response until after my time ended to respond. On June 3, 2016, I ordered the Abandoned House Program from Awesome REI at [redacted] Email from Patrick [redacted]. I will explain how they seem to be working with Real Estate Wealth Network Cameron. My credit card was charged $97.90 which I authorized. Questionable Charges which were not authorized: On June 3, 2016, there was another charge for $197.00 which I did NOT Authorize (that went to Cameron). I called [redacted], the phone number on my credit card to request the charges refunded. They did not pick up so I left a voicemail message to refund me the $197. That charge came from Awesome REI for the program Vacant House Data Feed. I checked the website when I received the bill in the end of June. I did not order or want this program. The end of July I received a bill again from Specialty Communication Campbell NY Tel # [redacted] for $97.99. I went back to Awesome REI Website and it guided me to Real Estate Wealth Network Cameron Dunlap’s based in 8805 Rt 415 Campbell NY 14821 Tel: 607 936-2200. So I logged into the program again to check if it was cancelled and it was not so I called the number and got Whitney on the phone. I told her I did not order the program and I do not want it. She claimed I did and they have my signature. I believe Awesome REI gave them my signature and payment info which I did NOT authorize. She was rude and argumentative. I requested she cancel it and refund me. End of August I again received the charge from Specialty communication for $97.99. Very frustrating. I called them back on September 2, 2016 and did Not reach anyone. So I called again around September 6, 2106 and spoke with Elli and again requested to cancel it and requested a refund of all the charges. She said she needed to speak with a supervisor. The Supervisor called me back and said No Refund would be done. Again in the end of September, I received a bill for charges of $97.97. I was logging in when I received these bills to check to see if they had cancelled. I called American Express and disputed the charges. These companies it appears, shared my confidential payment information and charge you for things you didn't order. In addition, the Real Estate Wealth Network website claims the program offers high equity properties which doesn't appear to be the case. I contacted Awesome REI and they told me this was not their problem. I should contact the other company but they work together. I am requesting the following refund: June 3, 2016, July 4, 2016 for $97.99 August 4, 2016 for $97.99 September 4, 2016 for $97.99 Total = $490.97. I also would also like to prevent this from happening to others. Thank you.I am requesting the following refund: June 3, 2016 for $197. July 4, 2016 for $97.99 August 4, 2016 for $97.99 September 4, 2016 for $97.99 Total = $490.97 I also would also like to prevent this from happening to others.

[redacted] signed up for our Mentorship Gold Plus program on November 8th, 2016 which is priced at $11,995.In [redacted]’s case, he went through our financing department and chose to accept the lesser amount of $3,500 to put towards the Mentorship program and pay the remaining balance at a later date....

 He then put $503 down from his own funds and we agreed to apply a credit of $1,497 towards his balance from his original purchase of our Four Pillars of Real Estate program from September 13th, 2016.Since [redacted] had only put down less than half of the initial cost of the program, we would normally only provide 3 months of access until the program was paid in full.  In order to accommodate him, we did agree to provide him with 6 months of access instead.Originally, when [redacted] accepted a lesser amount of financing but still went for a larger program, our Mentorship coordinator, Keri, explained to him many times that this would only give him access to 3 one on one calls and then he would move to  group mastermind call sessions .  She also informed him on multiple occasions that he would begin to bill monthly for $249 after 6 months if he did not pay his remaining balance of $5,995.Typically, a student finishes one on one calls, they then moves to group for ongoing support. Without [redacted] being paid in full, we should have stopped his one on one calls until he could finish payment for the program, but we put him in group calls with a mentor so he would have continued support. He chose not to attend these calls and “try it alone”.On April 11th, 2017, [redacted] spoke with Keri requesting to cancel his Mentorship subscription. He was upset that he had not done a deal yet and was relying on this to pay off the rest of his program. Keri cancelled out his subscription per his request.Please let me know if there is anything else that I can help you with regarding this complaint.Attached, please see [redacted]'s signed contract and notations from his account.

Hello Jeffrey,[redacted] is correct when she started out with a purchase from Patrick [redacted] office that included a free 30 days of our Vacant House Data Feed service on 06/03/2016.  She was informed at purchase that after 30 days her billing of $97.99 will automatically begin, she...

has the right to cancel at any time and no further billings will happen after cancelation.  She was also informed that any billed months are non refundable per our terms and conditions.  [redacted] first contacted our office on 08/08/2016, at this point she already had been billed monthly on 07/03/2016 and 08/03/2016.  She was very upset when she contacted our office about her billings.  She claimed she didn't know what she was being billed for or what our service was, however we have a login record from the customer that she had access the service several times at this point.  Our Representative Whitney did her best to try to explain however [redacted] kept interrupting her and wouldn't give her a chance to fully explain.  [redacted] told Whitney that she wanted to keep the service open and active until she had a chance to reach out to Patrick [redacted] office about what she had purchased from him. We did not hear back from the customer again until 09/07/2016 after she was billed on 09/03/2016.  She called once again upset about her billing.  She denied telling the previous representative that she wanted to keep the account open.  This time she was speaking with our representative Elly who informed [redacted] she would submit a refund request to her supervisor.  She informed her that the supervisor would review her account and get back to her within 48 hours with a decision on her request.  Julia called [redacted] back on 09/09/2016 to let her know that her request has been denied.  The reason it was denied was because of her use of the service.  Katrina has used the service through each of the billing periods she was charged, even after her 09/03/2016 billing.  Julia did confirm to her that her account has at this point been closed per [redacted]'s request and that she would not have any future billings, and that she still had access to the service through the current billing period that was paid.  Katrina was very unhappy with this decision and hung up the call.

Normally upon paying the second payment are customers are able to access the two remaining components because they are paid in full at that point.  In [redacted] case however we setup a special arrangement for 4 payments. On our by page, which I have provided a screen shot below it does state what is held back until the "2nd payment is made" that is because it's returning to a 2 payment plan.  As stated previously we take pride in our customer support and I have listened to the calls that [redacted] has had with our support team.  If at any point [redacted] feels our support representatives were rude to her we sincerely apologize as I do not believe that was their intent.  At no point did [redacted] have contact with our support team about anything deal specific as she states in her complaint.  We are not responsible for her loss in any deals that she was working on.  We have had many customers who have been able to make deals happen before they are given access to our Proof of Funds letters.  We still offer access to the transactional funding component of the program right from her first payment she made.  If at any time she was ready to close on a transactional funding deal we would have been happy to fund her deal she would have just had to submit a funding request which she had access to do in her members area.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.As I stated before, I called them multiple times starting in late June / early July when I first saw the inaccurate charges on my bill and they continued to charge me. I explained I did not order and did not want their services. I placed an order with Awesome REI I did not place an order with Cameron's Real Estate company. They confirm that I called and spoke with Whitney but claim I didn't cancel, why would I call? There explanation doesn't make sense. I am at a loss as to why they claim I knew what I was ordering from them when I didn't order from them. I have not seen any evidence of that. I explained why I logged in as well which is during the times when I saw they continued to bill me after I kept telling them I did not order and did not want their service. They have ignored what I am saying and won't be reasonable and do the right thing on this matter. Dealing with this company has been very stressful and they have been unfair. 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]