CAMFive USA

The company I work for ordered a 130 watt CO2 CNC laser cutter/engraver and 2 different rotary attachments. The beam quality is horrible.
To clarify, the laser beam is divergent to the excess of 12 mm. The beam should be from 3 - 5 mm on the turning mirror and 5 - 7 mm on the last turning mirror. The tube we have is over 12 mm at the last mirror and 6 mm at the first mirror. This condition makes it impossible to engrave on different sections of the work surface and get a uniform result. The condition also makes the Kerf or width of cut vary to the point that accuracy and consistency of the parts change from one part of the work surface to another. I called Tech support "Mike" on June 2nd 2020 and informed him of the conditions I was experiencing. I then emailed pictures of the beam pattern at several locations in its path from tube output to nozzle turning mirror target. Tech support "Mike" agreed with my assessment of the condition of the output optic set, ( not set correctly ) and stated that the tube needed to be warrantied . I sent the emails to the Lady in California that answers the telephone and cc to tech support "Mike". The mails were sent on June 5th and it is now the 10th and I have no notice of a replacement tube shipping to me. The 2 rotary fixtures mentioned earlier in this complaint have been on order for over a month and we assumed that they were in stock and ready to ship by the way the conversation went when ordered, at last contact the fixtures were in a container somewhere and I would be given tracking information. I have no tracking , I have no tube on the way , The telephone number in California rings busy all day today , June 10th , and I have called it every 30 minutes. I need support , I need contact .

I return an embroidery machine on 11/2019 and have not get a refund since.I call the merchant and always have excuses.its been three months.lawyer nex
Bought a single head embroidery machine for $6840.00 machine was defected since I got it and I try contacting customer service and always busy.finally I told them I just wanted a return and they refuse till I contact wells Fargo bank for a transaction dispute we come to an agreement and camfive didn't do what we agree on.11/2019 they receive the equipment back today is 2/2/2020 and haven't get a refund.I have wells Fargo bank as a witness for a lawsuit which I will file soon.

Bought a laser engraving machine with two year warranty. Machine does not work, CamFive does not want to do anything about it besides selling more.
Bought a machine from CamFive on March 2nd, 2019 with a 5-10 days delivery and two year warranty. The machine was delivery around April 11th, 2019. The machine did not work. After several days of arguing with CamFive we send the machine back on April 15, 2019 for them to fix it. We received the machine back on May 5th of 2019. The machine was working. On July 15, 2019 the machine broke again. For the next weeks we attempted to fix the machine via phone with their tech support with no success. On August 2th of 2019 CamFive inform us our warranty was not going to cover the machine and we had three options: upgrade to a better machine for 3000 dollars, pay 700 for them to send us a new machine of the same model or pay 350 dollars for them to fix the current machine.

I ordered and paid for a 2-head embroidery machine on 22 February 2019. I have NOT received my machine as of 27 March 2019.
I ordered the product and paid in full on 22 February 2019 and was told I'd receive my machine within 7-12 working days and my item still hasn't shipped. My original sales rep (Brad S) apparently no longer works for Camfive but I was never told that my account rep had changed until I made contact 2 weeks after my purchase. I was assured by the new sales rep (Alberto R) that my machine would ship between 18-22 March and I would receive a tracking number... it is 27 March and I have not received a tracking number or an update as to why it didn't ship. I sent several emails to the sales department and have not received any responses.

I was sold a defective machine and have sent it back for a refund. I have not received the refund.
I purchased an embroidery machine from this company in April 2018. I received training on the machine in June, after which I tried to use the machine for the first time and it had an error. I contacted the company and talked to several technicians to attempt to resolve the error. Not one of them could figure out what was causing it or how to fix it. Their knowledge of the equipment they sell is limited to the service manuals they receive from the original manufacturers if the equipment.

I decided to return the machine and all of the accessories for a refund since they could not repair the machine. On July 10th the refund process began and it shipped back to their company in late September. They received the machine on September 24th, 2018. The machine has been in their possession for 3 months and they still have not refunded me. Every time I attempt to contact them it is several days before they respond, if they do. Their only answer is, "There is a process to the refund, thanks for being patient." They never have a real answer other than it is a process and they will hopefully have it done soon.

3 months is more than adequate time to inspect the machine and process a refund. I have hired a lawyer so that we can hopefully resolve this issue soon.

UNABLE TO REACH ANYONE BY PHONE OR LEAVE MESSAGE AT ALL. UNABLE TO RECEIVE TECH SUPPORT FOR THEIR MACHINERY.
UNABLE TO REACH ANYONE BY PHONE OR LEAVE MESSAGE AT ALL. UNABLE TO RECEIVE TECH SUPPORT FOR THEIR MACHINERY.

We ordered a 220 volt power strip from them. They sent a 120 volt stip, a wrong one and refused to send us the right one at their cost.
We bought a laser machine from Camfive last year. The power strip went bad on July 25, 2018 and we needed a new one. This is not a normal power strip that you can buy at Walmart or other retail stores. It's a 220-volt power strip with European type plugs. We *** first and tried to order online, but it would come from China which would take 3 to 4 weeks. That would interrupt our production for too long.

So I called Camfive for help (407-468-7866; 407-851-5525) and talked with Carlo in the technical department. He said they had two types of strips in stock.

I gave him the description of the one we have ( 220 volt) and sent him pictures via text. He said the cost would be $18.00 plus $10.00 shipping.

Later, I found out the actual charge on our credit card August 25, 2018 showed $29.00, not $28.

When we received the package from Camfive on July 30, 2018. First thing I noticed was the shipping fee was only $7.40 not $10.00. Second, when I opened the box and it was a wrong strip - a standard 120-volt American plug.

There is no way this will work. So I called Carlos right away. He admitted they sent the wrong strip. He gave me two options:

1) Send that one back at my own cost and they would send the correct one, also at my own cost.

2) Cut off the 120-volt American plug and he would send me a 220 V European plug that I could install in its place. However, I had to pay $10.00 for shipping of this plug.

I stated to Carlos that it's not my fault that they sent the wrong strip and they should correct their mistake at their cost. I told him that there is no way a 220-volt end plug would cost $10.00 to ship. It is more around $1.25 to ship. Carlos agreed and said he would have his manager to call me within an hour.

That call never has happened as of this moment.

As of this time, they would not respond to our complains and refuse to resolve the issue.

We really appreciate your help in getting this issue resolved.

So I used to use a different brand of laser machines, B laser, and although the machines were good, anytime something would happen, from lenses to tubes it would be to expensive to upkeep them, so looking at alternatives I found out about CAMFive. Now the machines look pretty similar to what I have and act the same, so I went ahead and gave them a try. The machine worked perfectly! To the same quality as my other laser machines! I spent so much money on my other lasers that for the amount I have already spent I could've bought four CAMFive machines! Anyways I look forward to a good future with CAMFive, especially since they are helping me save a pretty penny.

I purchased a laser tube from CAMFive, and I had an amazing experience! They were more than happy to answer any and all of my questions, and not only that but they shipped the laser tube in a matter of days. After tracking my package with ***, I was relieved to know it was on its way to me. As soon as I got the tube, I unwrapped it and popped it into my machine and it worked like a charm. I know they say that if something is too cheap it must not be good, but that is not the case with the CAMFive laser tube, it works strongly and it exceeded my expectations.

I've had my CAMFive fiber marking laser machine for over a month now, and it has been nothing but a great experience. From when I first got the machine into our shop, we connected everything up and we were good to go in less than an hour and it has been one of our biggest tools here. The sales staff, as well as their support team are incredibly amazing, helpful and thorough. Before I bought this CAMFIve machine, I almost bought a different brand, and it seemed good, but I bet it is not as good as mine. The quality for the price is just spot on and I am looking forward to adding more into my shop

A friend told me about this company and since he has his own laser engraving business I told him I would check out CAMFive beforehand. I researched their company, and checked the cost of their machines, and they seemed a little too good to be true, so I called to see what the catch was and there was no catch. The prices advertised are the prices they mean. I spoke with Milena, and she gave me the rundown and it was pretty simple. I ended up buying a machine, and I'm awaiting training before bringing it home. They have been pretty good, and I'd recommend this company as well.

When I first was told about Camfive I was a little hesitant, since I've never heard of there machines before. A friend of mine has one, and when he told me the price that he paid, I had to see them for myself. So I called their office and spoke with Alberto, who told me everything I needed to know, and we scheduled for me to come down to their office and see the machine for myself. It ran smoothly and for the price it was a steal! So that same day I signed the paperwork for the machine I saw work in front of me. After a week or so, I was being trained on my new machine, and I have been a fan ever since. It has been great so far, and I may buy another when the time comes.

I bought a 1080KT, and from the first call I was taken care of. I spoke to Milena, and what a wonderful salesperson. She helped me by giving me as much information bout the machines they carry, and helped me pick out the 1080. Its been smooth sailing afterwards. I highly recommend this company to anyone, since I will be buying from them again soon.

Every time I have called into customer support the guys has been most helpful from both locations (Florida and California). Allan took the time to answer questions from all of us about setting things up and making changes to the machine. CAMFive is good, but their customer support is amazing. They have been exceptional in providing us with support and even spare parts. I am currently waiting for more supplies to arrive at my shop, and I can't wait to continue with this company for many years to come.

I had an order that required fast delivery, and in multiple orders. Since my machine broke down, I needed to replace my machine as soon as possible. I came across Camfive on ebay, and decided to give them a call. They couldn't have been more helpful. The lady who helped me helped me find what machine suited me at the time, and within a week I was already halfway done with the orders I had. I don't regret purchasing my Camfive machine, and looking forward to purchasing another one.

CAMFive has always exceeded my expectations. Any time I have ever called them they have been very responsive and customer service oriented. You can tell they are a company that cares about their product and their customers. Tech support is phenomenal and Jay and the team have been amazing to work with. He is very knowledgeable and took extra time to answer a lot of questions and even went well out of his way to make sure my machine was up and running better then new when we had an issue. 100% recommendation and 5 stars all the way!

I have been ordering from CAMFIVE for a year now, from mirrors to laser tubes, and I've had small issues, but that was more with UPS than Camfive. But they have always jumped so quickly to solve any problems that I've had, and that makes them amazing.

CAMFive was a great help resolving my problems. Because of your tech support, I always tell others of the great customer service I get from your company. Thanks CAMFive for helping me with troubleshoot my machine!

I purchased my laser with very limited computer or mechanical skills! That being said Andy has been super helpful. He taught me some amazing tricks with the 6040 that has saved me hours of confusion and frustration. Most recently he assisted me by helping me figure out that I had a bad sensor and got me back up and running in minutes. I'm so relieved there is such a great support system for my new business.