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Camille Parker, CPA PLLC

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Camille Parker, CPA PLLC Reviews (1)

Received bill for tax preparation that seemed excessive. Requested documentation of hours spent and nothing could be provided.My husband and I were referred to Camille from a coworker. We went to meet her with our tax documents at her office Desired SettlementMy husband and I went to Camille's office on 3/4/15 with our tax documentation to start the filing of our taxes. We dropped our documents off with Camille and after going through them we were missing a student loan document and a HUD statement. We provided these documents to her within a few days of the initial visit. After she calculated the tax return we received her invoice for 4 hours worth of tax preparation. We requested documentation to verify her hours spent on our taxes and she stated that she did not have any history to provide. We believe 4 hours is an unreasonable amount of time to complete a simple tax return for 2 people with no children. We do not believe it is fair to pay an invoice without proper documentation of time spent.Business Response Contact Name and Title: [redacted] MemberContact Phone: [redacted]Contact Email:[redacted]We billed the client for the 4 hours utilized to professionally prepare their individual federal and NC income tax returns. I track the date and time spent on every client since they are billed at an hourly rate as specified in the engagement letter. They signed an engagement letter which clearly states that the firm charges hourly for services rendered. It is not the firm policy to give quotes on return preparation and advising. I did not at any time communicate to them an estimate of the fee related to preparing and advising on their household tax position. If they had told me they were only going to agree to pay a certain amount or restrict my time in preparing the return than I would have not accepted the client engagement. I have attempted to explain to them that professionals have different standards of practice then self-prepared income tax returns. The firm must have quality review procedures in place to provide quality and accurate income tax return preparation and advising. The matter should be resolved with the complainer since the firm had immediately decided to disengage from the couple once they made it clear within 48 hours of receiving the invoice for services rendered in full that they would not pay the firm. We have credited the entire invoice and absorbed all hard and soft costs related to the tax engagement.

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Description: Certified Public Accountants

Address: 4801 Glenwood Ave STE 200, Raleigh, North Carolina, United States, 27612-3857

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