Sent: Tuesday, September 01, 10:AM Subject: ID of [redacted] Complaint submitted on 8/7/2:31:PM and was assigned an ID of [redacted] Complaint against: Katy Q [redacted] Camillo Properties West Airport BlvdSugar Land TX Response to complaint from: [redacted] [redacted] [redacted] Camillo Properties called and spoke with [redacted] on Thursday 8/to discuss the return payment charge on her account She informed us that the bank made and error and should not have returned her paymentWe explained that in order to reverse the charge we need something in writing from the bank stating that the payment should not have been returned and that it was the banks error After we receive the requested documentation, we will be happy to reverse the $return fee I provided [redacted] with my phone number and email address and asked her to contact me directly in the future if she has any questions or concerns In response to the roof leak, service was requested by the tenant on 9/9/for a roof leak The leak was repaired and the work order was closed on 10/10/ A second roof leak caused by heavy rains and flooding was reported by the tenant on 5/26/ The roof repairs were rescheduled several times due to weather and has now been repaired Claire W [redacted] WAirport Blvd Sugar Land, TX [redacted] [redacted] [redacted]
From: Craig B [redacted] [mailto:c [redacted] @camilloproperties.com] Sent: Thursday, September 29, 10:AM To: drteam Subject: RE: Revdex.com of Houston and South Texas- Complaint regarding Your Business # [redacted] Good Morning, After further review of Ms [redacted] ’s complaint, Camillo Properties issued a check for the amount stated in the settlement, $I received a confirmation email from Ms [redacted] earlier this week confirming she received the checkFrom what I could tell Ms [redacted] was satisfied with the settlement I can provide emails, and a copy of the check if needed Thank you in advance for your assistance, Craig [redacted] Camillo Properties C [redacted] @CamilloProperties.com 832-500-
I would like to address the complaint that was issued by our tenant, [redacted] who resides at [redacted] since September 30, Camillo Properties is the new property management company for this property as of January 1, Camillo Properties has addressed all of [redacted] s concerns · We own and manage most of the homes in the [redacted] neighborhood We take pride in our neighborhoods and are very concerned with the appearance of our homes We mow and edge ALL of our homes on the same days of the week in order to keep a manicured look and have good curb appeal [redacted] is welcomed to mow her own yard if she feels it’s not mowed often enough, but we will not offset her monthly payments; · Our maintenance crew went out there on June to check out the issue with the “soffit and the large hole” “animals are living inside it” – there were NO animals living inside and the hole was repaired; · Our Area manager came out on June to check the repairs and asked to come in and see the appliances which were reported broken on the Revdex.com complaint The tenant told him, no need to come in, the appliances were not broken· We made another call to our lawn maintenance company to make sure this home is being mowed on a weekly basis In the Desired Settlement: [redacted] would like to only pay $a month versus the $a month that she agreed to on her lease because of her complaints that were not addressed Please note that in her complaint, dated june 4, she states that “The caulk was replaced” We do not feel that this has caused the home to be unlivable by any means and we have addressed all of her concerns I am the community contact for this neighborhood and have just learned of this complaint through the Revdex.com Please contact me if you have any questions or other concerns Thank you!
Ms***, Please note that the Camillo Properties fax number is 281-277-(AttCraig B***, or Claire W***)The police report can also be scanned and emailed to this address (***)Thank you and we look forward to receiving the documents
Sent: Tuesday, September 01, 2015 10:00 AM Subject: ID of [redacted]Complaint submitted on 8/7/2015 2:31:28 PM and was assigned an ID of [redacted] Complaint against: Katy Q[redacted] Camillo Properties 16677 West Airport Blvd. Sugar Land TX 77498 Response to complaint from:...
[redacted]
[redacted]
[redacted] [redacted]
[redacted] [redacted]
[redacted] [redacted]
Camillo Properties called and spoke with [redacted] on Thursday 8/20 to discuss the return payment charge on her account. She informed us that the bank made and error and should not have returned her payment. We explained that in order to reverse the charge we need something in writing from the bank stating that the payment should not have been returned and that it was the banks error. After we receive the requested documentation, we will be happy to reverse the $50 return fee. I provided [redacted] with my phone number and email address and asked her to contact me directly in the future if she has any questions or concerns. In response to the roof leak, service was requested by the tenant on 9/9/14 for a roof leak. The leak was repaired and the work order was closed on 10/10/14. A second roof leak caused by heavy rains and flooding was reported by the tenant on 5/26/15. The roof repairs were rescheduled several times due to weather and has now been repaired. Claire W[redacted] 16677 W. Airport Blvd. Sugar Land, TX 77498 [redacted] [redacted] [redacted]
[redacted]
From: Craig B[redacted] [mailto:c[redacted]@camilloproperties.com] Sent: Thursday, September 29, 2016 10:07 AM To: drteam <[email protected]> Subject: RE: Revdex.com of Houston and South Texas- Complaint regarding Your Business #[redacted] Good Morning, After further review of Ms....
[redacted]’s complaint, Camillo Properties issued a check for the amount stated in the settlement, $775.00. I received a confirmation email from Ms. [redacted] earlier this week confirming she received the check. From what I could tell Ms. [redacted] was satisfied with the settlement. I can provide emails, and a copy of the check if needed. Thank you in advance for your assistance, Craig [redacted] Camillo Properties C[redacted]@CamilloProperties.com 832-500-0254
I would like to address the complaint that was issued by our tenant, [redacted] who resides at [redacted] since September 30, 2014. Camillo Properties is the new property management company for this property as of January 1, 2015. Camillo Properties has...
addressed all of [redacted]s concerns. · We own and manage most of the homes in the [redacted] neighborhood. We take pride in our neighborhoods and are very concerned with the appearance of our homes We mow and edge ALL of our homes on the same days of the week in order to keep a manicured look and have good curb appeal. [redacted] is welcomed to mow her own yard if she feels it’s not mowed often enough, but we will not offset her monthly payments; · Our maintenance crew went out there on June 2 to check out the issue with the “soffit and the large hole” “animals are living inside it” – there were NO animals living inside and the hole was repaired; · Our Area manager came out on June 9 to check the repairs and asked to come in and see the appliances which were reported broken on the Revdex.com complaint. The tenant told him, no need to come in, the appliances were not broken. · We made another call to our lawn maintenance company to make sure this home is being mowed on a weekly basis. In the Desired Settlement: [redacted] would like to only pay $900 a month versus the $1500 a month that she agreed to on her lease because of her complaints that were not addressed. Please note that in her complaint, dated june 4, 2015 she states that “The caulk was replaced”. We do not feel that this has caused the home to be unlivable by any means and we have addressed all of her concerns. I am the community contact for this neighborhood and have just learned of this complaint through the Revdex.com. Please contact me if you have any questions or other concerns. Thank you!
Sent: Wednesday, July 27, 2016 4:40 PM Subject: Customer Complaint - [redacted] - Camillo Properties Response Please see below Camillo Properties’ response to Customer Complaint [redacted]. During our last correspondence with Ms. [redacted], dated 4/12/16, Camillo Properties requested a...
copy of the referenced police report, stating that our company must have proper documentation of the incident in order to process Ms. [redacted]’s request to remove the collection. Since this conversation Camillo Properties has not received a copy of the police report, nor has had any further communication with Ms. [redacted]. While Camillo Properties is aware of the serious nature of Ms. [redacted]’s claims, our company must ensure the crime in question is legitimate prior to making any financial adjustments. If Ms. [redacted] would like to provide a copy of the police report, Camillo Properties can revisit this dispute and better assist in resolving the matter.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
I am attempting to obtain a fax number etc to provide the info as this company refused to provide ME info even after stating this was in my name and is on my credit. My number is [redacted]. I will be happy to speak with them to get this info to them less the attitude and unprofessionalism as I am NOT the criminal.
Sent: Tuesday, September 01, 10:AM Subject: ID of [redacted] Complaint submitted on 8/7/2:31:PM and was assigned an ID of [redacted] Complaint against: Katy Q [redacted] Camillo Properties West Airport BlvdSugar Land TX Response to complaint from: [redacted] [redacted] [redacted] Camillo Properties called and spoke with [redacted] on Thursday 8/to discuss the return payment charge on her account She informed us that the bank made and error and should not have returned her paymentWe explained that in order to reverse the charge we need something in writing from the bank stating that the payment should not have been returned and that it was the banks error After we receive the requested documentation, we will be happy to reverse the $return fee I provided [redacted] with my phone number and email address and asked her to contact me directly in the future if she has any questions or concerns In response to the roof leak, service was requested by the tenant on 9/9/for a roof leak The leak was repaired and the work order was closed on 10/10/ A second roof leak caused by heavy rains and flooding was reported by the tenant on 5/26/ The roof repairs were rescheduled several times due to weather and has now been repaired Claire W [redacted] WAirport Blvd Sugar Land, TX [redacted] [redacted] [redacted]
From: Craig B [redacted] [mailto:c [redacted] @camilloproperties.com] Sent: Thursday, September 29, 10:AM To: drteam Subject: RE: Revdex.com of Houston and South Texas- Complaint regarding Your Business # [redacted] Good Morning, After further review of Ms [redacted] ’s complaint, Camillo Properties issued a check for the amount stated in the settlement, $I received a confirmation email from Ms [redacted] earlier this week confirming she received the checkFrom what I could tell Ms [redacted] was satisfied with the settlement I can provide emails, and a copy of the check if needed Thank you in advance for your assistance, Craig [redacted] Camillo Properties C [redacted] @CamilloProperties.com 832-500-
I would like to address the complaint that was issued by our tenant, [redacted] who resides at [redacted] since September 30, Camillo Properties is the new property management company for this property as of January 1, Camillo Properties has addressed all of [redacted] s concerns · We own and manage most of the homes in the [redacted] neighborhood We take pride in our neighborhoods and are very concerned with the appearance of our homes We mow and edge ALL of our homes on the same days of the week in order to keep a manicured look and have good curb appeal [redacted] is welcomed to mow her own yard if she feels it’s not mowed often enough, but we will not offset her monthly payments; · Our maintenance crew went out there on June to check out the issue with the “soffit and the large hole” “animals are living inside it” – there were NO animals living inside and the hole was repaired; · Our Area manager came out on June to check the repairs and asked to come in and see the appliances which were reported broken on the Revdex.com complaint The tenant told him, no need to come in, the appliances were not broken· We made another call to our lawn maintenance company to make sure this home is being mowed on a weekly basis In the Desired Settlement: [redacted] would like to only pay $a month versus the $a month that she agreed to on her lease because of her complaints that were not addressed Please note that in her complaint, dated june 4, she states that “The caulk was replaced” We do not feel that this has caused the home to be unlivable by any means and we have addressed all of her concerns I am the community contact for this neighborhood and have just learned of this complaint through the Revdex.com Please contact me if you have any questions or other concerns Thank you!
Ms***, Please note that the Camillo Properties fax number is 281-277-(AttCraig B***, or Claire W***)The police report can also be scanned and emailed to this address (***)Thank you and we look forward to receiving the documents
Sent: Tuesday, September 01, 2015 10:00 AM Subject: ID of [redacted]Complaint submitted on 8/7/2015 2:31:28 PM and was assigned an ID of [redacted] Complaint against: Katy Q[redacted] Camillo Properties 16677 West Airport Blvd. Sugar Land TX 77498 Response to complaint from:...
[redacted]
[redacted]
[redacted] [redacted]
[redacted] [redacted]
[redacted] [redacted]
Camillo Properties called and spoke with [redacted] on Thursday 8/20 to discuss the return payment charge on her account. She informed us that the bank made and error and should not have returned her payment. We explained that in order to reverse the charge we need something in writing from the bank stating that the payment should not have been returned and that it was the banks error. After we receive the requested documentation, we will be happy to reverse the $50 return fee. I provided [redacted] with my phone number and email address and asked her to contact me directly in the future if she has any questions or concerns. In response to the roof leak, service was requested by the tenant on 9/9/14 for a roof leak. The leak was repaired and the work order was closed on 10/10/14. A second roof leak caused by heavy rains and flooding was reported by the tenant on 5/26/15. The roof repairs were rescheduled several times due to weather and has now been repaired. Claire W[redacted] 16677 W. Airport Blvd. Sugar Land, TX 77498 [redacted] [redacted] [redacted]
[redacted]
From: Craig B[redacted] [mailto:c[redacted]@camilloproperties.com] Sent: Thursday, September 29, 2016 10:07 AM To: drteam <[email protected]> Subject: RE: Revdex.com of Houston and South Texas- Complaint regarding Your Business #[redacted] Good Morning, After further review of Ms....
[redacted]’s complaint, Camillo Properties issued a check for the amount stated in the settlement, $775.00. I received a confirmation email from Ms. [redacted] earlier this week confirming she received the check. From what I could tell Ms. [redacted] was satisfied with the settlement. I can provide emails, and a copy of the check if needed. Thank you in advance for your assistance, Craig [redacted] Camillo Properties C[redacted]@CamilloProperties.com 832-500-0254
I would like to address the complaint that was issued by our tenant, [redacted] who resides at [redacted] since September 30, 2014. Camillo Properties is the new property management company for this property as of January 1, 2015. Camillo Properties has...
addressed all of [redacted]s concerns. · We own and manage most of the homes in the [redacted] neighborhood. We take pride in our neighborhoods and are very concerned with the appearance of our homes We mow and edge ALL of our homes on the same days of the week in order to keep a manicured look and have good curb appeal. [redacted] is welcomed to mow her own yard if she feels it’s not mowed often enough, but we will not offset her monthly payments; · Our maintenance crew went out there on June 2 to check out the issue with the “soffit and the large hole” “animals are living inside it” – there were NO animals living inside and the hole was repaired; · Our Area manager came out on June 9 to check the repairs and asked to come in and see the appliances which were reported broken on the Revdex.com complaint. The tenant told him, no need to come in, the appliances were not broken. · We made another call to our lawn maintenance company to make sure this home is being mowed on a weekly basis. In the Desired Settlement: [redacted] would like to only pay $900 a month versus the $1500 a month that she agreed to on her lease because of her complaints that were not addressed. Please note that in her complaint, dated june 4, 2015 she states that “The caulk was replaced”. We do not feel that this has caused the home to be unlivable by any means and we have addressed all of her concerns. I am the community contact for this neighborhood and have just learned of this complaint through the Revdex.com. Please contact me if you have any questions or other concerns. Thank you!
Sent: Wednesday, July 27, 2016 4:40 PM Subject: Customer Complaint - [redacted] - Camillo Properties Response Please see below Camillo Properties’ response to Customer Complaint [redacted]. During our last correspondence with Ms. [redacted], dated 4/12/16, Camillo Properties requested a...
copy of the referenced police report, stating that our company must have proper documentation of the incident in order to process Ms. [redacted]’s request to remove the collection. Since this conversation Camillo Properties has not received a copy of the police report, nor has had any further communication with Ms. [redacted]. While Camillo Properties is aware of the serious nature of Ms. [redacted]’s claims, our company must ensure the crime in question is legitimate prior to making any financial adjustments. If Ms. [redacted] would like to provide a copy of the police report, Camillo Properties can revisit this dispute and better assist in resolving the matter.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
I am attempting to obtain a fax number etc to provide the info as this company refused to provide ME info even after stating this was in my name and is on my credit. My number is [redacted]. I will be happy to speak with them to get this info to them less the attitude and unprofessionalism as I am NOT the criminal.