Camino Real Kitchen & Tequila

Initial Business Response / [redacted] (1000, 8, 2015/06/15) */ we did personally speak to customer, apologized, and explained it was an honest mistake on the part of the server who simply mixed up tickets from a large groupNobody was trying steal 2$We offered to give her cash on the spot in addition to a gift card for any inconvenienceShe declined both and asked that her money be refunded back into her accountWe voided the transaction through our POS system and called our processing company the following day to confirm its was refundedMercury merchant Processing confirmed it was refundedWe attempted to reach the customer via a number she provided to follow up with her but we never got a responsewe also left a message to which we didn't get a response either Additionally we have counseled the employee and taken steps to insure these kind of mistakes don't happen againI will mail the information from the credit card company that shows all the transactions from authorization to refund for reference, along with the reference and contact info at Mercury Payment Systems Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/06/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) They refunded the amount within a few days Final Business Response / [redacted] (4000, 10, 2015/06/18) */ Subject: The amount was voided on 5/and approved for refund by Mercury Payments on 5/Customer money was refunded the same day it was brought to our attentionThank You [redacted]

Initial Business Response /* (1000, 8, 2015/06/15) */
we did personally speak to customer, apologized, and explained it was an honest mistake on the part of the server who simply mixed up 2 tickets from a large group. Nobody was trying steal 2$. We offered to give her cash on the spot in addition...

to a gift card for any inconvenience. She declined both and asked that her money be refunded back into her account. We voided the transaction through our POS system and called our processing company the following day to confirm its was refunded. Mercury merchant Processing confirmed it was refunded. We attempted to reach the customer via a number she provided to follow up with her but we never got a response. we also left a message to which we didn't get a response either.
Additionally we have counseled the employee and taken steps to insure these kind of mistakes don't happen again. I will mail the information from the credit card company that shows all the transactions from authorization to refund for reference, along with the reference and contact info at Mercury Payment Systems.
Initial Consumer Rebuttal /* (2000, 12, 2015/06/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They refunded the amount within a few days
Final Business Response /* (4000, 10, 2015/06/18) */
Subject: The 2.00 amount was voided on 5/20 and approved for refund by Mercury Payments on 5/21. Customer money was refunded the same day it was brought to our attention. Thank You
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