Cammisa Automotive Reviews (%countItem)
Cammisa Automotive Rating
Address: 230 Auto Center Ct, Modesto, California, United States, 95356-1573
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+1 (209) 718-2111 |
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I took my vehicle into modesto Mitsubishi for a quote on a transmission flush AND fill of service, a diagnostic for a noise occuring in the front, and an oil change all including the filter as well as the filter for the transmission. it was written in the service contract very specifically that a full service of the transmission would happen which included a drain/flush/fill. This being a 3 step process of the service that we had agreed upon.
The dealer proceeded with the service and did not flush the transmission and without my understanding or permission, closed out the work order and stated that the service advisor *** had walked through with me and explained the situation and returned all the parts to me like I specified, which in fact did not happen because I was not in town until he following saturday. He also stated that he had tried getting in contact with me which is also false due to the fact he called me the day after on a Wednesday after the car was supposedly done.
When I returned to get my car everything was said to be in order and that the service and tech guys weren’t working on that day and I would get a call following up, I was not explained anything by the dealership and had to make numerous attempts of contact in order to get ahold of *** the service advisor.
Fast forward to the day I get in contact with ***, I am upset asking wuestions why I was not informed or contacted and that I got a second look at the car and that they did not perform the flush like they were supposed to. At this point is when *** the service advisor confessed that he did not flush the transmission because there were metal shavings when the fluid was drained, which is to be expected from a car with 100,000+ miles, and also was the entire reason I was advised a flush and fill of new transmission fluid.
So in simpler terms I was promised a full service and quoted $700 in total charges for a Flush, fill and drain a full transmission 100k mile service as specified by the owners manual. I was promised a service in which I have paid for and was not followed through and the dealer decided to cut corners to earn extra proffit and change the terms of the agreement without my consent or even notifying me, so now trying to dispute the issue with the service advisor and owner of the dealership I was told that they would go through with flushing and filling the car with fresh fluid. Now I show up this morning 07/10/2018 and they tell me that they are not going to flush the transmission and that they do not offer this service at their dealership. When I proceeded to ask for a refund I was laughed at and questioned as to lwhy I think I am entitled to a refund.”
That was the owners words, so as of this point I think the business relationship is tarnished to the point that there is no trust there and I will look elsewhere to service and repair my vehicle, but the issue still remains that I did not get the service I agreed to as well as the service I was promised under contract.
Mr, *** came in and asked for a Transmission Flush/Drain and Refill service. He also ask for a oil filter service. The Tech. noticed,when draining the transmission the fluid was very clean and like new. however it was not the correct fluid for this vehicle(wrong color)the tech also noticed the fluid had metal shavings in it. the vehicle also did not have the correct transmission filter. The customer was called by the service manager *** that very day and advised that his vehicle had the wrong fluid and filter in it. He was told that there were metal shavings in the fluid and that may be a sign of internal damage. He was also advised to contact the place where he last had his transmission serviced. The service manager advised Mr. that this dealership would have to order the correct filter for his transmission and it would take a day for it to arrive. The service manager agreed to provide the customer with a one day rental vehicle at no additional cost to him. The work est. for servicing the transmission included two gallons of (SST FLUID DIA.)$186.43 PER GALLON. one case assy. filter $113.12. the labor,one hour @$135.00. The dealership completed the service on 06/27/2018 Mr. was called and advised that his vehicle was ready. He indicated he could not pick the vehicle that day.The service Manager advised Mr. that the dealership would pay for one additional days rental. Mr. had his father return the vehicle to Enterprise rental on 06/29/2018. the dealership paid three additional days rental. The Mitsubishi factory does not recommend flushing the transmission in this vehicle,also the amount of fluid required to complete a flush would double. Mr. was only charged for the service rendered. He was given any left over fluid, his old filter, and also shown the old fluid with metal shavings.the oil and filter service was also completed. the total bill was $746.13 including $43.39 state tax. We feel that the customer received the service he paid for and the four days use of a rental vehicle at no extra charge.
I am rejecting this response because: I was charged wrongfully and mislead about exactly what service would be performed. When I tried to resolve the issue with 3 attempts of contact via phone calls I was told the situation would be corrected and the service adviser would flush the transmission like what was promised in the work order. When I arrived at the dealership the following Tuesday I was welcomed by the service adviser only to be handed the dirty filter, leftover old fluid from the change, and the supposed left over fluid and being told that the flush would not be performed, another promise broken.
Each of these items I had expressed my frustration for to the service adviser because I was not walked through and explained my diagnostic properly even though it was stated in the work order as so, also the parts I had requested prior to the service and I was promised to be returned the old parts so that I would know that new parts would be installed, as to no surprise I was not handed these parts until the final meeting as stated above. The service adviser had stated many incorrect claims to this work order along with the misquoting and misleading through a false promise of a DRAIN, FLUSH AND FILL of the transmission fluid this being a 3 step process of the 108,000 mile transmission service AS RECOMMENDED BY THE MANUFACTURER. I had done everything possible on my end in order to understand the entire situation and what was to be performed in the service, not only was I blatantly lied to but I was told the "misunderstanding would be made right" and to come in and they would perform the service like what was promised. This was the final meeting when I was handed the parts and fluids like I had specified before, I was told by the service adviser the following: "We are not going to flush the transmission because we do not perform that service here." So in order to find out why I was quoted as well as charged for a service that the dealership does not provide, I request to speak to the owner about the issue and I sit down and explain what occurred, the first means of resolving the issue by the owner was to tell me what is the difference between a drain, flush and fill versus only a drain and fill of the fluid. Having to explain to him what I was quoted and agreed to was a DRAIN, FLUSH AND FILL and the response of which I got was that it doesn't make sense that *** the service adviser would do this and it seems out of character for him, so he calls him in to tell his side of the story and he lies once again in front of my face and in the face of his boss. He stated we have never agreed to the flush service only the drain and fill of the fluid. As it is clearly stated in my copy and the dealership copy of the work order I was quoted $700 for a drain/flush/fill service which also included a diagnostic and oil change for the engine.
As far as the rental car I was told it was a service provided as a courtesy by the dealership and as far as im concerned has nothing to do with the invoice, which I feel is being used as leverage to justify not performing the service as was promised. I explained to the adviser *** that I was at the dealership on limited time and would not be able to return until the weekend if the work was not done the same day. I was called the following day that it needed the transmission filter which they had to order and that it would be finished as soon as possible, this conversation took place when I was at work, NOT the same day as was stated by the dealership I have the records to prove so. Once again I was called 2 days later when I was left a voicemail on my phone saying that the car is done and they were not going to pay for another day, I called back and asked why I was not told it was done the same day I had gotten the phone call previously and that I was at work an hour away, not only was I harassed about picking up the vehicle and treated poorly, I explained I work in trucking and do long haul and would not be able to pick up the car until Friday and that I had spoken to him about this, The reply I got was: "that is not my problem we are not going to pay for the rental come and pick it up now" as *** proceeded to hang up, I picked up the car that following Saturday.
I am extremely frustrated that not only when I asked to have the transmission service performed like I was quoted and promised when I was told that "they would make it right" or if they did not want to perform the service then to give a refund back to me, I was laughed at by the owner of the dealership and belittled as to "why I think I am entitled for a refund after they gave me a rental." This is after the 45 minute ordeal explaining my situation and as if he had not listened to a word I said, I was told neither would happen. So I believe under the grounds of Fraud over the false contracts and lies on all sides of the dealership, that I should be entitled a fair resolution which would be to either Flush the transmission like I was quoted or give me a refund. It is not fair that a courtesy that was given to me is being used as leverage to somehow justify being screwed over, regardless if I had gotten a rental or not the dealership would still not have flushed the transmission and we would find ourselves in the same situation. Not only was I cheated out of money but the dealership said it would need a gallon and a quarter of *** SST transmission fluid, 2 gallons were ordered and when I asked for the parts and fluid back I was given back less than a tenth of fluid WHICH I HAD PAID FOR. So I want to know exactly how much fluid was used as I was not able to gather this information from ***, it is clear that fraud took place in this instance and in all aspects of the transaction I was taken advantage of and robbed of $746.
Per our conversation on yesterday I have attached the printed instructions the Mitsubishi factory provides to its techs. to complete a transmission service. I hope this information will provide you with the help you will need.
Sincerely,
***
Modesto Mitsubishi
I am rejecting this response because:Please read me the what the quote and work order states, since you fail to provide the most important information. This is the copy that I want you to send me. See the attachments for the work order that you personally quoted me.It clearly states Flush/Drain/Fill of transmission. So how can you get away with not flushing the transmission and lie to the customer saying that you flushed it, when in fact the flush was never performed. Ralph did you or didnt you confess that Modesto mitsubishi did not flush the transmission on the premise of discovering metal shavings? You are voluntarily withholding evidence of fraud, which I must remind you is indeed a crime.I demand a refund or I will be taking this further in court. Im tired of wasting time and playing games going back and fourth.