Cammy

Please find below a copy of the email that has been sent directly to [redacted] confirming that the refund has been credited to her card today.? ? Our initial investigation indicates that we have attempted to contact her previously and that she hasn't responded, however as stated our first priority is to resolve the issue to her satisfaction.? I have provided my direct email address so that she can let me know personally if there are any further questions.? ? Dear [redacted] I have just been forwarded an email from [redacted] from Revdex.com, and firstly would like to apologise for the issues you have experienced in regard to your Cammy systemIt would appear that the delay in resolving your query was due in part to the correspondence having been directed to a team member who is no longer with the company, and we are looking into the full background of the situation.However, our first priority is to rectify this for you as soon as possible, and so we have processed a refund on to your credit card for $29.97, which I understand is the amount that was under dispute.? If there is anything else outstanding, please do not hesitate to contact me at this email address so I can look into it for you.? ? ? Once again, our apologies for any inconvenience caused.Best regards? [redacted] ***Director of Marketing? ? ? I trust this resolves the matter, but please do not hesitate to contact me if I can provide any further assistance.? ? ? ? Best regards? ? ? ? [redacted] ? ? ? ? ? [redacted] ***Director of Marketing [redacted] ***

Please find below a copy of the email that has been sent directly to [redacted] confirming that the refund has been credited to her card today Our initial investigation indicates that we have attempted to contact her previously and that she hasn't responded, however as stated our first priority is to resolve the issue to her satisfactionI have provided my direct email address so that she can let me know personally if there are any further questions Dear [redacted] I have just been forwarded an email from [redacted] from Revdex.com, and firstly would like to apologise for the issues you have experienced in regard to your Cammy systemIt would appear that the delay in resolving your query was due in part to the correspondence having been directed to a team member who is no longer with the company, and we are looking into the full background of the situation.However, our first priority is to rectify this for you as soon as possible, and so we have processed a refund on to your credit card for $29.97, which I understand is the amount that was under dispute If there is anything else outstanding, please do not hesitate to contact me at this email address so I can look into it for you Once again, our apologies for any inconvenience caused.Best regards [redacted] ***Director of Marketing I trust this resolves the matter, but please do not hesitate to contact me if I can provide any further assistance Best regards [redacted] [redacted] ***Director of Marketing [redacted] ***

Hi. Unfortunately this customer has no been truthful at all with this experience. We have tried to speak with the customer via phone in the past as well as email, however, he now simply told us to 'deal with it' through the BBB. This customer purchased our service in August of 2016. He signed up for... a $29 per month subscription. He paid one month. He then went delinquent for the following 5 months, meaning he did not pay at all from September through January. Then, in March, he called to re-activate his account on March 20, 2017. He paid $87 to re activate his account. That $87 has since been refunded to the customer as we agreed to re-activate his account for only $29, effectively waiving his past due fees. At no point, up until he reactivated in March, did he ever complain about the service. In fact, he has ruined his power cord for one of this cameras and we sent him a replacement one for free, with only a $10 shipping charge attributed to him. The next correspondence we received from him was in regards to this issue that he sent in this complaint for. When he initially signed up he did in fact sign up for a 12 month term. He was aware of this. At this point the only money we have collected from him is $68 including the shipping charge for the power cord. This customer went 5 months without paying us anything and we waived his past due fees in order to get his account back to active.We have done everything we possibly could to make this customer happy. I have attached some details on his invoicing as well as some of his correspondence. He is vulgar in his communication with us.

HiUnfortunately this customer has no been truthful at all with this experienceWe have tried to speak with the customer via phone in the past as well as email, however, he now simply told us to 'deal with it' through the Revdex.comThis customer purchased our service in August of He signed up for a $per month subscriptionHe paid one monthHe then went delinquent for the following months, meaning he did not pay at all from September through JanuaryThen, in March, he called to re-activate his account on March 20, He paid $to re activate his accountThat $has since been refunded to the customer as we agreed to re-activate his account for only $29, effectively waiving his past due feesAt no point, up until he reactivated in March, did he ever complain about the serviceIn fact, he has ruined his power cord for one of this cameras and we sent him a replacement one for free, with only a $shipping charge attributed to himThe next correspondence we received from him was in regards to this issue that he sent in this complaint for. When he initially signed up he did in fact sign up for a month termHe was aware of thisAt this point the only money we have collected from him is $including the shipping charge for the power cordThis customer went months without paying us anything and we waived his past due fees in order to get his account back to active.We have done everything we possibly could to make this customer happyI have attached some details on his invoicing as well as some of his correspondenceHe is vulgar in his communication with us