The business has responded Please see below:Response from M*** T*** I received the information on this client from you on 12/**/and began calling them on 12/**/and continued my calls until 1/**/To note,on two occasions in *** said she wanted ABM to contact her to make a proposal on settling this accountHowever, my calls to her subsequent to those calls in to negotiate a proposal based on your comments to me, were never returned, and included one hacall after some rude comments[So we did try to negotiate, although she said we did not.] How can we negotiate if she does not answer the phone??With respect to her e/mail, and as we discussed, I never yelled at her during the few conversations we hadAlso,I do not know how to coerce payment as she said I did in the last paragraph, since we did not receive any paymentAlso I did not harass herI believe she said on one call with me that she was in CaliforniaI normally make my business calls in the morning so she would have received my call quite early on California timeI can not tell where people are when I call their cell phones
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Dear Sirs:I apologize for the delayed response. Please take into consideration that I am not a full fledged office with a staff but rather a stay at home mother with her hands full with 2 children, college applications that were due, blizzard and 2 homes to take care of. I did not print your email response until Jan [redacted] & thought I had 6 days to respond from that date and not the [redacted] which is when I see you sent it. I don't know why the urgency & I hope I won't be at fault for the days discrepancies.Due note, that on Jan **, Todt M[redacted] called my home early in the morning 8:53am from his ####-###-####. He was yelling & telling me I had to pay my bill with ABM. I know that Banks are regulated in their collection practices by the Fair Debt Collection Act and this is a simple business but the harassment & refusal to negotiate is intolerable!! Not only that but ABM never bothered to notify me by phone or in writing that they were using this person for collections! Another bad business move. He nor the company has wanted to negotiate and all my calls when on deaf ears.I have 2 homes with units that were not working. One had a leak and the other was down completely. I have a bill for hours of work that Im disputing bc the work I called the company for was never done. Very simply I was misled by their workmen and when he tried calling me personally I was alarmed. So work not done and we were dealing with very hot weather conditions so I called a reputable company who came with a team. [redacted] Air Conditioning & Heating located at [redacted] came in with their team and were competent throughout the entire process. I will get copies of their bill, as I search my files. They replaced the unit in Millwood and they found the leak in my Eastchester house and fixed it. I have never avoided speaking with ABM, quite the contrary:5/**/15 I spoke with Kaitlin in their office told her tech here but my problem never fixed. She told my Mgr Ward R[redacted] would call. Both houses have answering machines, Im still waiting for him to call or owner as I have left several messages. Neither has bothered 5/*/15 I called & briefly spoke with Dawn who was agitated put me on hold & transferred me to Kaitlin. Told her nothing was done & what was there intention, she promised to get back to me after she spoke with Ward & the owner & nothing was done5/** spoke with Kaitlin again said she would email my back with answers, nothing was done6/*/2015 I received Inv [redacted] for the tech spending hours on my property that was completely fabricated since my repairs were never done. As [redacted] Air will send me copy of work they did in full detail, Im sure that ABM can explain why I got this bill when they work I called for was never done and the units never worked once their tech left. Tech did most certainly call me on several occasions about hunting, I didn't ask what was his weapon of choice, just told him NO!!There weren't any mass mailings for the bill from ABM throughout the entire summer and then in fall is when we received email from Annmarie R[redacted] in their service department. I spoke to her a couple of times and she told me 'she completely understood my problem' and would talk to owner and get back to me. We spoke again and she just wanted full payment with no further explanation. Everything escalated to worst tactics from Todt M[redacted] in Dec 2015 with personal calls to me on my cellphone throughout the holidays trying to coerce payment. We never received any notice from ABM that they hired a representative who coincidentally was calling from out of state, from a personal line and not one from any agency. Lastly, since it is ABM with a full fledged office, perhaps they can submit their bill dated 6/*/2015 Invoice [redacted], where they allege we owe them $338.23 and that of Invoice [redacted] where they allege we owe $1375.57. If they could explain those charges and the lack of work that was done compared to the invoice dated 9/**/2014 invoice # [redacted] for $1559.19. This last invoice is marked paid and it clearly states that we have a leak. Point is that at the end of the season Sept 2014 they knew we had a problem. We paid $1559.19 for the 'assessment'. Moving forward beginning of following season 5/2015 I call with the same problem and I get a bill for a bit over $1700!!! They billed me twice but never fixed my problem. I called [redacted] without hesitation and paid for exactly what needed to be fixed for over a year in my dealings with ABM. Again, we completely dispute the charges and are looking for an amicable resolution or Im afraid we will notify our attorneys who will deal with the situation accordingly. Thank you.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:the company is completely misrepresenting themselves:1) they had done work from previous year & are billing me again for an "assessment" of the same problem which was never fixed2) their technician startled us & was completely unprofessional, this was acknowledged by other people at their office3) the bill collector M[redacted] is out right LYING!! he knew I was in California and continued to harass me throughout the holidays, absolute fabrication that he didn't know what time it was but then mistakingly admits I was in California4) the company is accepting zero culpability with their dismal business tacticsWe would like to resolve matter but doesn't seem likely, is a court of law our only resource left????
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
The business has responded Please see below:Response from M*** T*** I received the information on this client from you on 12/**/and began calling them on 12/**/and continued my calls until 1/**/To note,on two occasions in *** said she wanted ABM to contact her to make a proposal on settling this accountHowever, my calls to her subsequent to those calls in to negotiate a proposal based on your comments to me, were never returned, and included one hacall after some rude comments[So we did try to negotiate, although she said we did not.] How can we negotiate if she does not answer the phone??With respect to her e/mail, and as we discussed, I never yelled at her during the few conversations we hadAlso,I do not know how to coerce payment as she said I did in the last paragraph, since we did not receive any paymentAlso I did not harass herI believe she said on one call with me that she was in CaliforniaI normally make my business calls in the morning so she would have received my call quite early on California timeI can not tell where people are when I call their cell phones
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Dear Sirs:I apologize for the delayed response. Please take into consideration that I am not a full fledged office with a staff but rather a stay at home mother with her hands full with 2 children, college applications that were due, blizzard and 2 homes to take care of. I did not print your email response until Jan [redacted] & thought I had 6 days to respond from that date and not the [redacted] which is when I see you sent it. I don't know why the urgency & I hope I won't be at fault for the days discrepancies.Due note, that on Jan **, Todt M[redacted] called my home early in the morning 8:53am from his ####-###-####. He was yelling & telling me I had to pay my bill with ABM. I know that Banks are regulated in their collection practices by the Fair Debt Collection Act and this is a simple business but the harassment & refusal to negotiate is intolerable!! Not only that but ABM never bothered to notify me by phone or in writing that they were using this person for collections! Another bad business move. He nor the company has wanted to negotiate and all my calls when on deaf ears.I have 2 homes with units that were not working. One had a leak and the other was down completely. I have a bill for hours of work that Im disputing bc the work I called the company for was never done. Very simply I was misled by their workmen and when he tried calling me personally I was alarmed. So work not done and we were dealing with very hot weather conditions so I called a reputable company who came with a team. [redacted] Air Conditioning & Heating located at [redacted] came in with their team and were competent throughout the entire process. I will get copies of their bill, as I search my files. They replaced the unit in Millwood and they found the leak in my Eastchester house and fixed it. I have never avoided speaking with ABM, quite the contrary:5/**/15 I spoke with Kaitlin in their office told her tech here but my problem never fixed. She told my Mgr Ward R[redacted] would call. Both houses have answering machines, Im still waiting for him to call or owner as I have left several messages. Neither has bothered 5/*/15 I called & briefly spoke with Dawn who was agitated put me on hold & transferred me to Kaitlin. Told her nothing was done & what was there intention, she promised to get back to me after she spoke with Ward & the owner & nothing was done5/** spoke with Kaitlin again said she would email my back with answers, nothing was done6/*/2015 I received Inv [redacted] for the tech spending hours on my property that was completely fabricated since my repairs were never done. As [redacted] Air will send me copy of work they did in full detail, Im sure that ABM can explain why I got this bill when they work I called for was never done and the units never worked once their tech left. Tech did most certainly call me on several occasions about hunting, I didn't ask what was his weapon of choice, just told him NO!!There weren't any mass mailings for the bill from ABM throughout the entire summer and then in fall is when we received email from Annmarie R[redacted] in their service department. I spoke to her a couple of times and she told me 'she completely understood my problem' and would talk to owner and get back to me. We spoke again and she just wanted full payment with no further explanation. Everything escalated to worst tactics from Todt M[redacted] in Dec 2015 with personal calls to me on my cellphone throughout the holidays trying to coerce payment. We never received any notice from ABM that they hired a representative who coincidentally was calling from out of state, from a personal line and not one from any agency. Lastly, since it is ABM with a full fledged office, perhaps they can submit their bill dated 6/*/2015 Invoice [redacted], where they allege we owe them $338.23 and that of Invoice [redacted] where they allege we owe $1375.57. If they could explain those charges and the lack of work that was done compared to the invoice dated 9/**/2014 invoice # [redacted] for $1559.19. This last invoice is marked paid and it clearly states that we have a leak. Point is that at the end of the season Sept 2014 they knew we had a problem. We paid $1559.19 for the 'assessment'. Moving forward beginning of following season 5/2015 I call with the same problem and I get a bill for a bit over $1700!!! They billed me twice but never fixed my problem. I called [redacted] without hesitation and paid for exactly what needed to be fixed for over a year in my dealings with ABM. Again, we completely dispute the charges and are looking for an amicable resolution or Im afraid we will notify our attorneys who will deal with the situation accordingly. Thank you.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:the company is completely misrepresenting themselves:1) they had done work from previous year & are billing me again for an "assessment" of the same problem which was never fixed2) their technician startled us & was completely unprofessional, this was acknowledged by other people at their office3) the bill collector M[redacted] is out right LYING!! he knew I was in California and continued to harass me throughout the holidays, absolute fabrication that he didn't know what time it was but then mistakingly admits I was in California4) the company is accepting zero culpability with their dismal business tacticsWe would like to resolve matter but doesn't seem likely, is a court of law our only resource left????
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]