Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:the company is completely misrepresenting themselves:1) they had done work from previous year & are billing me again for an "assessment" of the same problem which was never fixed2) their technician startled us & was completely unprofessional, this was acknowledged by other people at their office3) the bill collector M [redacted] is out right LYING!! he knew I was in California and continued to harass me throughout the holidays, absolute fabrication that he didn't know what time it was but then mistakingly admits I was in California4) the company is accepting zero culpability with their dismal business tacticsWe would like to resolve matter but doesn't seem likely, is a court of law our only resource left???? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Dear Sirs:I apologize for the delayed response Please take into consideration that I am not a full fledged office with a staff but rather a stay at home mother with her hands full with children, college applications that were due, blizzard and homes to take care of I did not print your email response until Jan [redacted] & thought I had days to respond from that date and not the [redacted] which is when I see you sent it I don't know why the urgency & I hope I won't be at fault for the days discrepancies.Due note, that on Jan **, Todt M [redacted] called my home early in the morning 8:53am from his ####-###-#### He was yelling & telling me I had to pay my bill with ABM I know that Banks are regulated in their collection practices by the Fair Debt Collection Act and this is a simple business but the harassment & refusal to negotiate is intolerable!! Not only that but ABM never bothered to notify me by phone or in writing that they were using this person for collections! Another bad business moveHe nor the company has wanted to negotiate and all my calls when on deaf ears.I have homes with units that were not workingOne had a leak and the other was down completely I have a bill for hours of work that Im disputing bc the work I called the company for was never doneVery simply I was misled by their workmen and when he tried calling me personally I was alarmedSo work not done and we were dealing with very hot weather conditions so I called a reputable company who came with a team [redacted] Air Conditioning & Heating located at [redacted] came in with their team and were competent throughout the entire process I will get copies of their bill, as I search my files They replaced the unit in Millwood and they found the leak in my Eastchester house and fixed itI have never avoided speaking with ABM, quite the contrary:I spoke with Kaitlin in their office told her tech here but my problem never fixedShe told my Mgr Ward R [redacted] would callBoth houses have answering machines, Im still waiting for him to call or owner as I have left several messages Neither has bothered I received Inv [redacted] for the tech spending hours on my property that was completely fabricated since my repairs were never done As [redacted] Air will send me copy of work they did in full detail, Im sure that ABM can explain why I got this bill when they work I called for was never done and the units never worked once their tech leftTech did most certainly call me on several occasions about hunting, I didn't ask what was his weapon of choice, just told him NO!!There weren't any mass mailings for the bill from ABM throughout the entire summer and then in fall is when we received email from Annmarie R [redacted] in their service department I spoke to her a couple of times and she told me 'she completely understood my problem' and would talk to owner and get back to me We spoke again and she just wanted full payment with no further explanationEverything escalated to worst tactics from Todt M [redacted] in Dec with personal calls to me on my cellphone throughout the holidays trying to coerce payment We never received any notice from ABM that they hired a representative who coincidentally was calling from out of state, from a personal line and not one from any agency Lastly, since it is ABM with a full fledged office, perhaps they can submit their bill dated invoice # [redacted] for $ This last invoice is marked paid and it clearly states that we have a leakPoint is that at the end of the season Sept they knew we had a problemWe paid $for the 'assessment' Moving forward beginning of following season 5/I call with the same problem and I get a bill for a bit over $1700!!! They billed me twice but never fixed my problem I called [redacted] without hesitation and paid for exactly what needed to be fixed for over a year in my dealings with ABMAgain, we completely dispute the charges and are looking for an amicable resolution or Im afraid we will notify our attorneys who will deal with the situation accordinglyThank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:the company is completely misrepresenting themselves:1) they had done work from previous year & are billing me again for an "assessment" of the same problem which was never fixed2) their technician startled us & was completely unprofessional, this was acknowledged by other people at their office3) the bill collector M [redacted] is out right LYING!! he knew I was in California and continued to harass me throughout the holidays, absolute fabrication that he didn't know what time it was but then mistakingly admits I was in California4) the company is accepting zero culpability with their dismal business tacticsWe would like to resolve matter but doesn't seem likely, is a court of law our only resource left???? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Dear Sirs:I apologize for the delayed response Please take into consideration that I am not a full fledged office with a staff but rather a stay at home mother with her hands full with children, college applications that were due, blizzard and homes to take care of I did not print your email response until Jan [redacted] & thought I had days to respond from that date and not the [redacted] which is when I see you sent it I don't know why the urgency & I hope I won't be at fault for the days discrepancies.Due note, that on Jan **, Todt M [redacted] called my home early in the morning 8:53am from his ####-###-#### He was yelling & telling me I had to pay my bill with ABM I know that Banks are regulated in their collection practices by the Fair Debt Collection Act and this is a simple business but the harassment & refusal to negotiate is intolerable!! Not only that but ABM never bothered to notify me by phone or in writing that they were using this person for collections! Another bad business moveHe nor the company has wanted to negotiate and all my calls when on deaf ears.I have homes with units that were not workingOne had a leak and the other was down completely I have a bill for hours of work that Im disputing bc the work I called the company for was never doneVery simply I was misled by their workmen and when he tried calling me personally I was alarmedSo work not done and we were dealing with very hot weather conditions so I called a reputable company who came with a team [redacted] Air Conditioning & Heating located at [redacted] came in with their team and were competent throughout the entire process I will get copies of their bill, as I search my files They replaced the unit in Millwood and they found the leak in my Eastchester house and fixed itI have never avoided speaking with ABM, quite the contrary:I spoke with Kaitlin in their office told her tech here but my problem never fixedShe told my Mgr Ward R [redacted] would callBoth houses have answering machines, Im still waiting for him to call or owner as I have left several messages Neither has bothered I received Inv [redacted] for the tech spending hours on my property that was completely fabricated since my repairs were never done As [redacted] Air will send me copy of work they did in full detail, Im sure that ABM can explain why I got this bill when they work I called for was never done and the units never worked once their tech leftTech did most certainly call me on several occasions about hunting, I didn't ask what was his weapon of choice, just told him NO!!There weren't any mass mailings for the bill from ABM throughout the entire summer and then in fall is when we received email from Annmarie R [redacted] in their service department I spoke to her a couple of times and she told me 'she completely understood my problem' and would talk to owner and get back to me We spoke again and she just wanted full payment with no further explanationEverything escalated to worst tactics from Todt M [redacted] in Dec with personal calls to me on my cellphone throughout the holidays trying to coerce payment We never received any notice from ABM that they hired a representative who coincidentally was calling from out of state, from a personal line and not one from any agency Lastly, since it is ABM with a full fledged office, perhaps they can submit their bill dated invoice # [redacted] for $ This last invoice is marked paid and it clearly states that we have a leakPoint is that at the end of the season Sept they knew we had a problemWe paid $for the 'assessment' Moving forward beginning of following season 5/I call with the same problem and I get a bill for a bit over $1700!!! They billed me twice but never fixed my problem I called [redacted] without hesitation and paid for exactly what needed to be fixed for over a year in my dealings with ABMAgain, we completely dispute the charges and are looking for an amicable resolution or Im afraid we will notify our attorneys who will deal with the situation accordinglyThank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]