Camp Fire USA Illinois Prairie Council, Inc.

Diagnosis was not performed at our dealershipThe customers requested repair "install AC compressor" was performedCustomer declined additional recommended repairs

I will follow up with my management staff regarding Mr ***'s requests

I apologize for our lack of response
Service Manager *** *** has been reprimanded for not fulfilling our promise to Mr*** and will be reaching out very soon
Our intention is not to "run out the clock" we have no clock since we work very hard to create customers for life
Are we 100% successful in our daily pursuit of "customer enthusiasm" unfortunately not but it's not from a lack of effort or process
Mr*** again thank you for pointing out the error on our website,
We will do our best to make the situation as right as possible

To Whom it May Concern,
First allow me to apologize for the tardiness of my response
If *** *** would like I'lll have one of my Buyers reach out to her with an offer to purchase but as she points out it's unlikely the offer will relieve the minus equity position
Please advise if this
is the course I should take
Thank you,
*** ***

Jake Sweeney Mazda will do it's best to meet this requestIf unable to do so the $deposit will be refunded

To Whom it may Concern, Allow me to apologize for our delay in response to your initial price requestIt's disappointing and frankly unacceptable you had to follow up with us instead of the opposite.As for the initial online price "financing restrictions apply" is intended to indicate the
price is directly related to financing the purchase.It is not Jake Sweeney Mazda's intention to "bait an switch" it's clientele.The pricing on the requested CX9 changed dramatically because a significant amount of accessories requested approximately $in product/labor.Jake Sweeney Mazda is Greater Cincinnati's oldest dealership 40+ years as well as the largest volume Mazda dealership in Ohio, Ky, and Indiana for the years 2014, 2015, and 2016. It's unfortunate your experience was not as expected but don't believe any deception was intended or occurred.If you're still in the market for a CXwe'd appreciate the opportunity to become your dealership.Sincerely, Greg Sweeney Partner/GM Jake Sweeney Mazda

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it
before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Jake Sweeney Mazda played out the clock. I did not respond to the Revdex.com because I was waiting for Jake Sweeney Mazda Tri County to contact me, like they said they would. They said they would on Facebook on Aug 2016.And they said they would in response to my Revdex.com complaintThis is the message from the business on 9/6/2016:"Mazda Service Manager *** *** will reach out to Mr*** to explain and apologize for the confusing."They never did.Although, it does appear that they have changed their prices on their website.Regards,
*** ***

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]As of this date, September 26, 2016, I have not by contacted by Jake Sweeney nor have I received a refund. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  In conditionally accepting the business' response, I must stated that since the date of my receipt of its promise to replace my merchandise; I have called the business four (4) times seeking information. As of this date I not received any information regarding a time specific date it will honor its promise. I believe it would be reasonable for the business to communicate with me regarding its efforts as well as providing a date certain for delivery of my merchandise. I trust the business will follow though on its promise in a timely fashion, if not then I reserve my right to reopen my complaint.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Jake Sweeney Mazda ha sent me a check.  I have filed a complaint with The Attorney General's Office of Ohio.  I should not have to go through this for warranty service.  I wonder how many people are cheated but never contact The Revdex.com.  Thank you for being there for me an following through.
Regards,
[redacted]

Jake Sweeney Mazda is in the process of replacing the ipod nano.

Unfortunately [redacted] was off a few days following the birth of his daughter so communication was dropped which we apologize for.
We will be in touch with the client today to arrange an appointment with our Body Shop to resolve this matter.
Again our apologies for the communication breakdown.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a...

future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I am still waiting to have them contact me to let me know when I am able to pick up the ipod nano. I would appreciate a phone call from them to wrap this up.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have...

reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  At this point, I just want my $1000 deposit refunded to me so I can look for a car with a different dealership. Thank you.
Regards,
[redacted]

After reviewing Mr. [redacted]'s paperwork it appears Jake Sweeney owes the amount claimed.
Mr. [redacted] Jake Sweeney Mazda Service Manager will be in contact with Mr. [redacted] to arrange refund.
Jake Sweeney Mazda apologizes for inconveniencing Mr. [redacted].

I want to thank Mr [redacted] for pointing out an error in our internet pricing matrix while unintentional the error was made.
Jake Sweeney Mazda would not intentionally advertise inconsistent pricing so thanks again to Mr. [redacted].
I want to also apologize to Mr. [redacted] for the error and ensure him...

it will be corrected.
Mazda Service Manager [redacted] will reach out to Mr. [redacted] to explain and apologize for the confusing.
 
Sincerely,
 
[redacted]