Camp Xcel

Camp XcelPh [redacted] ***Campxcel.comThank you for taking the time to contact Camp Xcel to explain the issue you have encounteredWe understand how upset you must have been when you discovered yours and your husbands account was billed for the $monthly membership fee on Friday, May 27, We apologize for the mistakes and have corrected themThe $drafted from [redacted] account was returned the same day it was pendingWe never had intentions on holding their moneyOur person in charge of the accounts made a mistake in only refunding [redacted] and not [redacted] When Mrs [redacted] called and brought it to our attention that she never received the second $Camp Xcel quickly put the return for that $on June 16, We thank you for bringing this to our attentionMrand Mrs [redacted] contract was terminated and billing info was deleted from the [redacted] to avoid any further charges on May 27, Again, We apologize for the inconvenience we may have caused youYour satisfaction is important to us and would love to get the opportunity to work with you and your husbandThank you, Manager, Camp Xcel [redacted]

Hello, We sent an invoice reflecting the refund of $for *** *** account being being made 6/16/Camp Xcel has also spoke to a representative with *** ** *** to confirm the transactions being completedAnd gave us information to ID the transaction being made through our accountsThe refund is not in process anymoreIt has been completed since 6/27/16.Sincerely, Camp Xcel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
The credit has not been applied as of today 7/5/2016. The documentation you attached does not support the refund of $Please provide documentation that supports this claimAnd the refund is in process
Regards,
*** ***

Camp XcelPh. [redacted]Campxcel.comThank you for taking the time to contact Camp Xcel to explain the issue you have encountered. We understand how upset you must have been when you discovered yours and your husbands account was billed for the $149 monthly...

membership fee on Friday, May 27, 2016. We apologize for the mistakes and have corrected them. The $149 drafted from [redacted] account was returned the same day it was pending. We never had intentions on holding their money. Our person in charge of the accounts made a  mistake in only refunding [redacted] and not [redacted] When Mrs. [redacted] called and brought it to our attention that she never received the second $149 Camp Xcel quickly put the return for that $149 on June 16, 2016. We thank you for bringing this to our attention. Mr. and Mrs. [redacted] contract was terminated and billing info was deleted from the [redacted] to avoid any further charges on May 27, 2016. Again, We apologize for the inconvenience we may have caused you. Your satisfaction is important to us and would love to get the opportunity to work with you and your husband. Thank you, Manager, Camp Xcel [redacted]