Campbell Builders, Inc.

Dear [redacted],
Please know that we at SERVPRO of Chesterfield are always concerned to hear of a customer's dissatisfaction with the service we provide. We are sorry you feel an error on our part resulted in additional expense to you. We are very sorry you feel an error made on our part resulted...

in additional expense to you.
I have reviewed your letter of complaint with all involved parties who performed services in your home following a water damage on May 5, 2014. After researching the issues and careful consideration of your request I regret to inform you that we are unable to reimburse any cost you have incurred for the replacement of a HVAC blower motor in your home.
Our decision is based upon the following:
SERVPRO of Chesterfield technicians follow the proper procedures when replacement of flex lines are a requirement.
HVAC units are not disconnected while the work is being performed. There is no reason or need for the unit to be disconnected.
Our Manager, [redacted] contacted your HVAC contractor, [redacted] spoke with the technician who responded to both the first and second service call at your home. The technician stated he did not see an unplugged unit and stated he did not plug the unit in.
HVAC Technicians suspects the blower motor failure is the result of a water issue.
I am sorry you feel SERVPRO of Chesterfield performed poorly and our work led to damages. However, based upon our conversation with your HVAC technician, our standard procedures and discussions with our technicians we must conclude SERVPRO of Chesterfield performed all service properly and we are not responsible for a failure of the blower unit. Therefore we decline your request for reimbursement.
Sincerely,
[redacted]
Director
SERVPRO of Chesterfield

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Their letter indicates the HVAC people did nor pkyf it in. [redacted] directed us other the phone how to reconnect the plug unstead of coming our fir a service call. The fact remains the plug was left unplugged after servepro was there. The HVAC people indicated to me the motor blew to a power surge. Servepri were the only ones under the house therefore they unplugged it. A supervisor never went under my house to verify the work of its workers.  They are responsible for unplugging and should be responsible to fix.
Regards,
[redacted]