Campbell Contracting & Property Management Services, LLC

In the case of [redacted] ***, we have reviewed this matter with the full cooperation of the J.DByrider/ [redacted] franchise in question Mr [redacted] is upset regarding his previous account/vehicle As a result, he would like a refund Mr [redacted] purchased a Ford Taurus on February 26, from the J.DByrider franchise located in [redacted] , SC Account notes indicate that Mr [redacted] and the [redacted] franchise arranged a verbal agreement in which a mutual release would be executed between both parties However, to date, Mr [redacted] has not visited the [redacted] franchise to sign the mutual release agreement Once executed, this would release both parties from any further claims related to the transaction Since filing the complaint, management has attempted to contact Mr [redacted] in regards to visiting the [redacted] location to finalize the mutual release Management has also confirmed that the account is not reporting as a repossession on Mr ***’s credit report At this time, it is recommended that Mr [redacted] contact [redacted] directly at 864- [redacted] to discuss the mutual releaseJ.DByrider strives to achieve the satisfaction of each and every customer The J.DByrider/ [redacted] franchise was sorry to learn of Mr***’s dissatisfaction as expressed in his complaint to your office Nevertheless, the J.DByrider/ [redacted] franchise is unable to adhere to Mr ***’s requested resolution to provide him with a refund Seeing as Mr [redacted] had full access to the vehicle while it was in his possession, no refund will be forthcoming The J.DByrider/ [redacted] franchise would like to apologize to Mr [redacted] for any inconvenience that he may have experienced, and looks forward to hearing from himThanks, J.DByrider/ [redacted] Customer Service

In the case of [redacted] , we have reviewed this matter with the full cooperation of the J.DByrider/ [redacted] franchise in question Mrs [redacted] is upset regarding her account As a result, she would like to have two payments deferred Mrs [redacted] purchased a Chevrolet Monte Carlo on March 17, from the J.DByrider franchise located in [redacted] , SC At this time, it is recommended that she contact [redacted] at [redacted] to discuss her options regarding her payments J.DByrider strives to achieve the satisfaction of each and every customer The J.DByrider/ [redacted] franchise was sorry to learn of Mrs [redacted] s dissatisfaction as expressed in her complaint to your office The J.DByrider/ [redacted] franchise will continue to accommodate Mrs [redacted] to the best of their abilities, and hopes to move forward amicably in their relationship with her Thanks, J.DByrider/ [redacted] Customer Service

In the case of [redacted] ***, we have reviewed this matter with the full cooperation of the J.DByrider/CNAC franchise in question Ms [redacted] background- background-origin: initial; background- Please note that since filing the complaint, this matter has been addressed Ms [redacted] purchased a Kia Optima on February 11, from the J.DByrider franchise located in [redacted] , SC Account notes indicate that Ms [redacted] contacted the CNAC franchise on May 30, stating that she would make the payment in question on June 3, Seeing as this is her first contractual payment, the CNAC franchise would like to remind Ms [redacted] of the importance of adhering to her agreed upon payment schedule J.D Byrider strives to achieve the satisfaction of each and every customer The J.DByrider/CNAC franchise was sorry to learn of Ms***’s dissatisfaction as expressed in her complaint to your office The J.DByrider/CNAC franchise will continue to accommodate Ms [redacted] to the best of their abilities, and hopes to move forward amicably in their relationship with herThanks, J.DByrider/CNAC Customer Service

In the case of [redacted] , we have reviewed this matter with the full cooperation of the J.DByrider/ [redacted] franchise in question Mr [redacted] is upset regarding his account Mr [redacted] purchased a Chevrolet Impala on May 2, from the J.DByrider franchise located in [redacted] , SC Records indicate that Mr [redacted] had dropped his insurance, preventing management from obtaining the tag to the vehicle Mr [redacted] has since provided [redacted] with his current insurance information, and the tag is in the process of being delivered to the dealership Once received, Mr [redacted] will be contactedJ.DByrider strives to achieve the satisfaction of each and every customer The J.DByrider/ [redacted] franchise was sorry to learn of Mr [redacted] ’s dissatisfaction as expressed in his complaint to your officeThe J.DByrider/ [redacted] franchise would like toapologizeto Mr [redacted] foranyinconvenience, and hopes to move forward amicably in their relationship with himThanks, J.DByrider/ [redacted] Customer Service

In the case of [redacted] ***, we have reviewed this matter with the full cooperation of the J.DByrider/CNAC franchise in question Ms [redacted] is upset regarding her accountMs [redacted] purchased a Pontiac Gon April 21, from the J.DByrider franchise located in Greenville, SC On May 21, CNAC contacted Ms [redacted] regarding her payment During the conversation Ms [redacted] indicated that she no longer wished to maintain possession, and requested that the vehicle be picked up The vehicle was subsequently repossessed and returned to the dealership Ms [redacted] then stated that she needed to retrieve some personal belongings from the vehicle Account notes indicate that it was her mother who came to the dealership Seeing as her mother was not on the loan, CNAC did not release the belongingsJ.DByrider strives to achieve the satisfaction of each and every customer The J.DByrider/CNAC franchise was sorry to learn of Ms***’s dissatisfaction as expressed in her complaint to your office At this time, it is recommended that Ms [redacted] visit the dealership at her earliest convenience in order to retrieve the personal belongings Thanks, J.DByrider/CNAC Customer Service

Poor quality construction The kitchen cabinets he installed are coming off the walls and not secured The shims have come loose One counter top he put the screw through the counter He and his team seemed like the three stooges Strung out the job over two months that should have been done in two weeks He would work for two hours one day and not return for more than a week Overall poor quality and bad attitude

In the case of *** *** we have reviewed this matter with the full cooperation of the J.DByrider/CNAC franchise in question. *** *** is upset regarding her previous account. As a result, she is requesting a
refund*** *** purchased a *** *** on September 3, from the J.DByrider franchise located in *** *** Prior to purchase, she went through a closing procedure where the contract was reviewed. During this time, the purchase price and financing terms were explained to her. Once she stated that she understood the agreement, she then signed her name to the contract. Please note that the sales process is designed to assist customers in fully understanding their contractual obligations, and that *** *** had several opportunities to ask questions or have the contract explained in further detail. *** denies misleading or pressuring *** *** in any way regarding her purchase J.DByrider strives to achieve the satisfaction of each and every customer. The J.DByrider/CNAC franchise was sorry to learn of *** *** dissatisfaction as expressed in her complaint to your office. Nevertheless, CNAC is unable to adhere to her requested resolution. The J.DByrider/CNAC franchise wishes *** *** all of the best in her future endeavorsThanks,
J.DByrider/CNAC Customer Service

In
the case of *** ***, we have reviewed this matter with the full
cooperation of the J.DByrider/*** franchise in question. Mr*** is upset regarding his
previous
vehicle. As a result, he would like a
refund
Mr
*** purchased a Dodge Grand Caravan on April 6, from the J.D
Byrider franchise located in ***, SC.
The vehicle was covered by a month or
24,mile service agreement which mainly covered the major components of the
power trainWhile the J.DByrider franchise understands that dealing with any
mechanical issue can be frustrating, a used automobile, like any mechanical
device that is subject to wear and tear, will require regular maintenance and
repairs in order to ensure its continued use.
Prior to purchase, Mr*** went
through a closing procedure where
the service agreement was reviewed. During this time, the $deductible
and coverage terms were explained to him. While the J.DByrider franchise
did have to replace the engine in the vehicle, Mr*** only paid the $
deductible.
J.DByrider
strives to achieve the satisfaction of each and every customer. The J.DByrider/*** franchise was sorry to
learn of ***’s dissatisfaction as expressed in his complaint to your office. Nevertheless, *** is unable to adhere to Mr
***’s requested resolution to provide him with a refund. Records indicate that Mr***’s vehicle
was repossessed due to non-payment. Following
the repossession it was discovered that that the vehicle had been damaged, and
that Mr***’s insurance policy had been cancelled. The J.DByrider/***
franchise appreciated Mr***’s business, and wishes him all of the best in his future
endeavorsThanks,
J.DByrider/*** Customer Service

J.DByrider Systems
In the case of *** ***, we have reviewed this matter with the full cooperation of the J.DByrider/*** franchise in question. Ms***
is upset regarding her previous account. As a result, she is requesting that her credit bureau be updated.
Ms*** purchased a Honda Pilot on April 18, from the J.DByrider franchise located in ***, SC. In May 2016, Ms*** stated that she no longer wished to maintain possession of the vehicle. She then returned the vehicle to the *** dealership. Account notes indicate that the J.DByrider/*** franchise and Ms*** executed a mutual release agreement on May 13, 2016.
J.DByrider strives to achieve the satisfaction of each and every customer. The J.DByrider/*** franchise was sorry to learn of Ms***’s dissatisfaction as expressed in her complaint to your office. The J.DByrider/*** franchise would like to apologize to Ms*** for any inconvenience, and wishes her all of the best in her future endeavorsProprietary & Confidential. All rights reserved. This information is internal to J.DByrider Systems and is not to be disclosed or used without prior written approval

ALL MY PAPERWORK WAS IN THE CAR WHEN THEY CAME AND GOT IT AND I COULDN'T GET A RIDE TO THE DEALERSHIP TO GET MY BELONGINGS OUT OF THE CAR THEY NOT ONLY TOOK THE BROKE DOWN CAR THEY MARKED IT ON MY CREDIT AS REPO AND IT WASNT BUT A FEW DAYS LATE IF YOU HAVE ANY MORE QUESTIONS CALL OR EMAIL MY NUMBER
IS 864-***
*** ***

At this time, it is recommended that *** *** contact management at *** to discuss her options regarding a refund.
Thanks,
J.DByrider/CNAC Customer Service

In the case of *** *** we have reviewed this matter with the full cooperation of the J.DByrider/CNAC franchise in question. Ms*** was upset regarding her vehicle. Please note that since filing the
complaint, this matter has been resolved to the satisfaction of Ms***Ms*** purchased a Kia Optima on April 25, from the J.DByrider franchise located in ***, SC. The vehicle is covered by a month or 24,mile service agreement which mainly covers the major components of the power trainWhile the J.DByrider franchise understands that dealing with any mechanical issue can be frustrating, a used automobile, like any mechanical device that is subject to wear and tear, will require regular maintenance and repairs in order to ensure its continued use. Account notes indicate that Ms***’s transmission was repaired under the service agreement, and that the vehicle was returned to her on May 24, 2016. As a gesture of goodwill, the service center waived the $deductible. J.DByrider strives to achieve the satisfaction of each and every customer. The J.DByrider/CNAC franchise was sorry to learn of Ms***’s dissatisfaction as expressed in her complaint to your office. The J.DByrider/CNAC franchise will continue to accommodate Ms*** to the best of their abilities, and hopes to move forward amicably in their relationship with herThanks,
J.DByrider/CNAC Customer Service

At this time, the position of the J.DByrider/*** franchise has not changedThanks,
J.DByrider/*** Customer Service

In
the case of [redacted], we have reviewed this matter with the full cooperation
of the J.D. Byrider/[redacted] franchise in question. 
Mr. [redacted] is upset regarding his previous account/vehicle.  As a result, he would like a refund.
Mr.
[redacted] purchased a 2002 Ford Taurus on February 26, 2014 from the J.D. Byrider
franchise located in [redacted], SC.  Account
notes indicate that Mr. [redacted] and the [redacted] franchise arranged a verbal agreement
in which a mutual release would be executed between both parties.  However, to date, Mr. [redacted] has not visited
the [redacted] franchise to sign the mutual release agreement.  Once executed, this would release both
parties from any further claims related to the transaction.  Since filing the complaint, management has
attempted to contact Mr. [redacted] in regards to visiting the [redacted] location to
finalize the mutual release.  Management
has also confirmed that the account is not reporting as a repossession on Mr.
[redacted]’s credit report.  At this time, it
is recommended that Mr. [redacted] contact [redacted] directly at 864-[redacted] to
discuss the mutual release.
J.D. Byrider strives to achieve the
satisfaction of each and every customer. 
The J.D. Byrider/[redacted] franchise was sorry to learn of Mr. [redacted]’s dissatisfaction
as expressed in his complaint to your office. 
Nevertheless, the J.D. Byrider/[redacted] franchise is unable to adhere to Mr.
[redacted]’s requested resolution to provide him with a refund.  Seeing as Mr. [redacted] had full access to the
vehicle while it was in his possession, no refund will be forthcoming.  The J.D. Byrider/[redacted] franchise would like to
apologize to Mr. [redacted] for any inconvenience that he may have experienced, and
looks forward to hearing from him.
Thanks,
J.D. Byrider/[redacted] Customer Service

Thank you for your concern regarding your stay with us. You have been in contact with us directly and we have resolved it to the best of our ability with the information that was given. If you have any further questions please give us a call directly. Thank you.

In
the case of [redacted], we have reviewed this matter with the full
cooperation of the J.D. Byrider/[redacted] franchise in question.  Mr. [redacted] is upset regarding his
account/vehicle.  As a result, he...

would
like a refund. 
Mr.
[redacted] purchased a 2005 Chevrolet Colorado on November 27, 2015 from the J.D.
Byrider franchise located in Greenville, SC. Records indicate that Mr. [redacted]
was delinquent throughout the
deferreddownpayment portion of his
account.  After unsuccessfully
attempting to bring the account current and with no definitive payment
arrangements, [redacted] deemed the
vehicle eligible for repossession. The vehicle was
subsequently repossessed on December 29, 2015, 33 days after purchasing.  In the state of South Carolina, a dealership
has 45 days to provide a consumer with their tag.  Per management, Mr. [redacted] claimed all of
his personal property from the vehicle. 
As to the insurance claim mentioned by Mr. [redacted] in his original
complaint, account notes show that the dent was already on the vehicle prior to
purchase.  When contacted by Mr.
[redacted]’s insurance provider, [redacted] informed them of the situation. 
J.D. Byrider strives to
achieve the satisfaction of each and every customer.  The J.D. Byrider/[redacted] franchise was sorry to
learn of Mr. [redacted]’s dissatisfaction as expressed in his complaint to your
office.  Mr. [redacted] was recently offered
a mutual release, but he refused to sign it. 
Once executed, the
agreement wouldrelease both
parties from any further claims related to the transaction.  No refund will be
forthcoming, however, Mr. [redacted] would be released his contract and any
future contractual obligations.  If Mr. [redacted] has any questions
or concerns regarding themutualrelease, it is recommended that he contact [redacted] management
directly at [redacted]
Thanks,
J.D. Byrider/[redacted] Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have  determined that this does not resolve my complaint. The general manager [redacted] told me there was nothing he could do to help me and was very rude trying to throw the contract up in my face. I am highly dissappointed in my response. I have paperwork to prove my husbands hospital stay. I would like the corporate office to reach out to me.
Regards,
[redacted]

In the case of [redacted], we have reviewed this matter with the full cooperation of the J.D. Byrider/[redacted] franchise in question.  Ms. [redacted] was upset regarding her account/vehicle.  Please note that since filing the...

complaint, this matter has been addressed.  Ms. [redacted] purchased a 2005 Lincoln LS on July 15, 2016 from the J.D. Byrider franchise located in [redacted], SC.  The vehicle has been returned to the dealership and the service center is making the repairs a priority.  Given the circumstances, [redacted] will be working with Ms. [redacted] to assist her with her payments.  The J.D. Byrider/[redacted] franchise would like to apologize to Ms. [redacted] for any inconvenience that she may have experienced.
J.D. Byrider strives to achieve the satisfaction of each and every customer.  The J.D. Byrider/[redacted] franchise was sorry to learn of Ms. [redacted]’ dissatisfaction as expressed in her complaint to your office.  The J.D. Byrider/[redacted] franchise will continue to accommodate Ms. [redacted] to the best of their abilities, and hopes to move forward amicably in their relationship with her.
 
Thanks,
J.D. Byrider/[redacted] Customer Service

In the case of [redacted], we have reviewed this matter with the full cooperation of the J.D. Byrider/CNAC franchise in question.  Ms. [redacted] is upset regarding her account.
font-family: Calibri, sans-serif;">Ms. [redacted] purchased a 2008 Pontiac G6 on April 21, 2016 from the J.D. Byrider franchise located in Greenville, SC.  On May 21, 2016 CNAC contacted Ms. [redacted] regarding her payment.  During the conversation Ms. [redacted] indicated that she no longer wished to maintain possession, and requested that the vehicle be picked up.  The vehicle was subsequently repossessed and returned to the dealership.  Ms. [redacted] then stated that she needed to retrieve some personal belongings from the vehicle.  Account notes indicate that it was her mother who came to the dealership.  Seeing as her mother was not on the loan, CNAC did not release the belongings. J.D. Byrider strives to achieve the satisfaction of each and every customer.  The J.D. Byrider/CNAC franchise was sorry to learn of Ms. [redacted]’s dissatisfaction as expressed in her complaint to your office.  At this time, it is recommended that Ms. [redacted] visit the dealership at her earliest convenience in order to retrieve the personal belongings.  
Thanks,
J.D. Byrider/CNAC Customer Service