Based on the information the customer provided, the cordless inflator was not maintained properly and was manufactured in 2007.. This is a rechargeable product and requires proper and timely charging as stated in the owner's manual. The inflator has a one year limited warranty and...
customer could not provide a receipt to verify purchase date.
Could the customer please provide the details of what number, email etc. that he tired to contact and did not get a response? That way I can investigate why there was no response. Also, I would like for him to contact me directly so I see if in fact we do not carry...
the parts he needs. Thank You,[redacted]Director, Human ResourcesCampbell Hausfeld[redacted]
We at Campbell Hausfeld stand behind our products and their warranty, and we apologize that you have encountered this issue. The warranty as stated in line one of the document is for one year, issued to the purchaser only as stated in line 3 of the document. We do not know who...
originally purchased the product or when. However, we will contact the customer and replace the product.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:i contacted the business by phone just before I sent the complaint to Revdex.com.Even though I clearly informed the agent that I bough the item new from online retailer and give the name of retailerand also informed him that I have all documentation , agent responded that do not provide warranty because I bought from unauthorized retailer !!!! Warranty documentation does not mention anything about it and also doesn't have a list of authorizedretailers and my phone conversation is recorded by the company as I informed before conversation started.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me only if they actually replace the defected item which purchased 01/07/2016 new in a sealed box.In any other case my complaint remains in effect.
Regards,
[redacted]
Customer can return his inflator to Campbell Hausfeld, [redacted] to the attention of the Customer Service Manager. Customer will receive a 25% discount off the purchase of a new CC2300 inflator ($59.20 less 25%) purchased direct from Campbell Hausfeld upon receipt of his inflator.
Based on the information the customer provided, the cordless inflator was not maintained properly and was manufactured in 2007.. This is a rechargeable product and requires proper and timely charging as stated in the owner's manual. The inflator has a one year limited warranty and...
customer could not provide a receipt to verify purchase date.
Could the customer please provide the details of what number, email etc. that he tired to contact and did not get a response? That way I can investigate why there was no response. Also, I would like for him to contact me directly so I see if in fact we do not carry...
the parts he needs. Thank You,[redacted]Director, Human ResourcesCampbell Hausfeld[redacted]
We at Campbell Hausfeld stand behind our products and their warranty, and we apologize that you have encountered this issue. The warranty as stated in line one of the document is for one year, issued to the purchaser only as stated in line 3 of the document. We do not know who...
originally purchased the product or when. However, we will contact the customer and replace the product.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:i contacted the business by phone just before I sent the complaint to Revdex.com.Even though I clearly informed the agent that I bough the item new from online retailer and give the name of retailerand also informed him that I have all documentation , agent responded that do not provide warranty because I bought from unauthorized retailer !!!! Warranty documentation does not mention anything about it and also doesn't have a list of authorizedretailers and my phone conversation is recorded by the company as I informed before conversation started.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me only if they actually replace the defected item which purchased 01/07/2016 new in a sealed box.In any other case my complaint remains in effect.
Regards,
[redacted]
Customer can return his inflator to Campbell Hausfeld, [redacted] to the attention of the Customer Service Manager. Customer will receive a 25% discount off the purchase of a new CC2300 inflator ($59.20 less 25%) purchased direct from Campbell Hausfeld upon receipt of his inflator.