Campbell Realty, Inc.

Review: I was purchasing a house with [redacted] Realty, they managed both sides of the transaction. The contract was dissolved because the inspection found issues with the house. A $500 deposit was placed on the contract, I was told the money was mailed to the address on the check. This address was different then the address on the contract. I explained the check did not arrive, I do have mail forwarded from that old address but it was never forwarded. I asked for the check to be re-issued and that I would come by to pick up the check, they told me I would have to pay a $35 stop payment fee. I explained I should not have to pay the fee because the address was not the contract address nor was anyone for their office communicating with me on where to send the check. I spoke with [redacted] today 11/6/15, she told me it was my fault because my phone number was not on the contract. I explained the contract was filled out by her Agent and was sent online to sign, I could not add in my contact information. The agent had my phone number for communications. She told me there was nothing she was willing to do unless I paid the $35 stop payment fee. She blamed her agent at that time, I told her I was not satisfied with solution.Desired Settlement: A check issued in the amount of $500

Business

Response:

Revdex.com Case # [redacted]

The information Mr. [redacted] gave concerning the issue with the return of his escrow is true. However, Mr. [redacted] did not offer the following facts:

The name on the contract was [redacted] the name on the check that Mr. [redacted] turned into [redacted] Realty for his escrow deposit was [redacted] with a different address than the [redacted] address on the contract. Mr. [redacted] did not make any changes to the check when he offered it.

Mr. [redacted] had a previous contract on this same property under the name of [redacted]. and used a check with the name of [redacted] and the same address. He also canceled that contract and [redacted] Realty Inc., returned the deposit check to the name and address on his check.

When Mr. [redacted] chose to cancel this second contract, [redacted] Realty Inc., once again returned the deposit to the name and address on the check that was given as a deposit. It is our policy to return the deposit to the person that gives us the deposit regardless of the name and address on the contract. We are of the opinion that the monies we receive from anyone should never be returned to anyone other than the original depositor. We wrote the check to [redacted] and mailed it to the address on the check. It was only discovered that this was an incorrect address after the check had been sent out. Mr. [redacted] told the Real Estate agent he was working with that he had not received his deposit. She then contacted the office to see if we had sent his check, which we had. Once the information was relayed to Mr. [redacted], he asked where we had mailed the check to and when informed that it went to the address on the check he gave us, he told his agent that he had not lived at the address for over 2 years and did not think it would be forwarded to him at his current address. (When asked why he was writing checks with an old address, he informed us that it cost money to have checks printed. It certainly doesn’t cost anything to mark out the old address and write in the correct one.) Mr. [redacted] requested a new check. We could not offer a new check as we had not received the original one back from the post office as non deliverable and he would have to wait until the check was returned. He waited approximately 2 weeks and we still did not have the check returned to us nor had it been returned to out bank. Again we stated that unless we received the check back, we could not write a new one. It was than that Mr. [redacted] decided that [redacted] Realty Inc. was at fault for him not receiving his deposit and was insistent we owed him another check and he wanted that day by 5pm. He was informed that if he wanted another check issued than a stop payment would have to be made on the original and that it would be at his cost since he turned a check to us with the incorrect information on. He refused. It was then that Mr. [redacted] made his threats of calling the Revdex.com and the VAR to file complaints against the company. Even though [redacted] Realty Inc., did nothing wrong in any of its transactions and dealings with Mr. [redacted], out of respect for agent and in an offer of good faith, a stop payment was issued on the original check and a second check was issued and mailed to Mr. [redacted], he obviously still felt compelled to file this complaint. We continue to feel strongly that we have done nothing wrong in this situation and owe Mr. [redacted] nothing further. And for the record, the original check has yet to be returned to [redacted] Realty, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,