Good afternoon, I was rather shocked to read Mr [redacted] complaint letter Campbell's Cleaners has been serving the Corvallis community for years I value the relationships we have built, our reputation for providing excellent, honest service and find the letter extremely insulting and highly exaggerated We take pride in the fact that we truly take care of our customers and stand behind any mistakes They most certainly can happen & I am the first to acknowledge this Mr [redacted] partner/living companion, [redacted] ***, is the account holder and appears to be the one that brings in/picks up garments as his name and his cell phone are on the account (& only his) Recently when picking up an order, Mr [redacted] assertively stated to of my counter attendants that we lost "very full bags of garments" of his He then continued to say that he knows we mix up garments as he got someone else's top a while ago and just threw it away instead of talking with us He's the one that handled this order as well I certainly didn't mean to offend Mr [redacted] by explaining this story (which he apparently knew nothing about from his partner), but I felt he needed to know since that's the owner of the account and the name on all the invoices, indicating he knows more about the garments they bring in for servicing The sweater issue that surfaced over a week after having possession of the items they brought it seems to be yet another unverified claim I 100% agree that this sweater has been washed & dried in a very aggressive manner The wool is felted, the sweater has shrunk and it is severely pilled with dark pills, probably from another garment I explained the dry cleaning process that we use and invited Mr [redacted] to visit and see the process that we follow There is simply NO way that this sweater was serviced with our systems Again, the item has clearly been destroyed by a home-style washer, which we simply do not do here Again, I do not want to offend Mr [redacted] , but suggested that perhaps since he's not the one that handles the washing & dry cleaning in their partnership, that it could've easily been mixed up in the laundry at home and that wasn't in fact one of the sweaters that we've dry cleaned here In hopes of making him feel better about the sweater, I did offer some dry cleaning credit for the future He repeatedly said that he didn't want the money, just an explanation and apology as to what happened I'm still willing to offer some dry cleaning credit for him and his partner to use Best regards, Tammy E T [redacted] President Campbell's Cleaners, Inc
Good afternoon, I was rather shocked to read Mr [redacted] complaint letter Campbell's Cleaners has been serving the Corvallis community for years I value the relationships we have built, our reputation for providing excellent, honest service and find the letter extremely insulting and highly exaggerated We take pride in the fact that we truly take care of our customers and stand behind any mistakes They most certainly can happen & I am the first to acknowledge this Mr [redacted] partner/living companion, [redacted] ***, is the account holder and appears to be the one that brings in/picks up garments as his name and his cell phone are on the account (& only his) Recently when picking up an order, Mr [redacted] assertively stated to of my counter attendants that we lost "very full bags of garments" of his He then continued to say that he knows we mix up garments as he got someone else's top a while ago and just threw it away instead of talking with us He's the one that handled this order as well I certainly didn't mean to offend Mr [redacted] by explaining this story (which he apparently knew nothing about from his partner), but I felt he needed to know since that's the owner of the account and the name on all the invoices, indicating he knows more about the garments they bring in for servicing The sweater issue that surfaced over a week after having possession of the items they brought it seems to be yet another unverified claim I 100% agree that this sweater has been washed & dried in a very aggressive manner The wool is felted, the sweater has shrunk and it is severely pilled with dark pills, probably from another garment I explained the dry cleaning process that we use and invited Mr [redacted] to visit and see the process that we follow There is simply NO way that this sweater was serviced with our systems Again, the item has clearly been destroyed by a home-style washer, which we simply do not do here Again, I do not want to offend Mr [redacted] , but suggested that perhaps since he's not the one that handles the washing & dry cleaning in their partnership, that it could've easily been mixed up in the laundry at home and that wasn't in fact one of the sweaters that we've dry cleaned here In hopes of making him feel better about the sweater, I did offer some dry cleaning credit for the future He repeatedly said that he didn't want the money, just an explanation and apology as to what happened I'm still willing to offer some dry cleaning credit for him and his partner to use Best regards, Tammy E T [redacted] President Campbell's Cleaners, Inc