Campello Antiques

I have reviewed the response offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. So the latest update on this van is that the power steering hose has been replaced with an after market power steering hose, however the original factory clamps were used instead of the new after market clamps that are required to properly secure this hose. This over the course of time resulted in a slow leak that when conditions proved right resulted in the power steering fluid running down the hose and hitting a hot manifold resulting in a fire. I feel this is absolutely a JD Byrider issue and am appalled that I had to spend over $150 of my own money getting a repair of this nature done on a vehicle we had owned for all of thirty days and had a 3 year 36 thousand mile warranty on. My family was put in jeopardy due to an oversight on JD Byrider's part and I assure you once this vehicle is paid off I will never do business with them ever again. I feel the absolute least that could be done could be to reimburse me for my expenses in running this through my insurance as we had to pay due to our deductible. Furthermore I feel an apology is in order as well. My wife and I have been completely disrespected from the beginning of this matter. Regards, [redacted]

All - Management is willing to reimburse Mr*** the $mentioned, as long as he is able to provide the appropriate receipts. At this time, it is recommended that he contact the dealership at ***
Thanks,J.DByrider/CNAC Customer Service

Thanks,J.DByrider/CNAC Customer ServiceIn the case of *** ***, we have reviewed this matter with the full cooperation of the J.DByrider/CNAC franchise in question. Mr*** is upset regarding his vehicle. As a result, he is requesting to have the vehicle
repaired. *** *** purchased a Chrysler Town & Country on March 17, from the J.DByrider franchise located in Roanoke, VA. *** *** is listed as the co-buyer on the account. Unfortunately, the vehicle experienced a mechanical malfunction shortly after purchasing. Mrs*** then contacted the dealership to inform them. Given the nature of the incident it was explained to her that this is an insurance issue, and that she would need to contact her provider. J.DByrider strives to achieve the satisfaction of every customer. The J.DByrider/CNAC franchise was sorry to learn of Mr***’ dissatisfaction as expressed in his complaint to your officeSince filing the complaint, Mrs*** has contacted her insurance provider. The J.DByrider/CNAC franchise would like to apologize to Mrand Mrs*** for any inconvenience, and hopes to move forward amicably in their relationship with them

I have reviewed the response offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
So the latest update on this van is that the power steering hose has been replaced with an after market power steering hose, however the original factory clamps were used instead of the new after market clamps that are required to properly secure this hose.  This over the course of time resulted in a slow leak that when conditions proved right resulted in the power steering fluid running down the hose and hitting a hot manifold resulting in a fire.  I feel this is absolutely a JD Byrider issue and am appalled that I had to spend over $150 of my own money getting a repair of this nature done on a vehicle we had owned for all of thirty days and had a 3 year 36 thousand mile warranty on.  My family was put in jeopardy due to an oversight on JD Byrider's part and I assure you once this vehicle is paid off I will never do business with them ever again.  I feel the absolute least that could be done could be to reimburse me for my expenses in running this through my insurance as we had to pay due to our deductible.  Furthermore I feel an apology is in order as well. My wife and I have been completely disrespected from the beginning of this matter.   
Regards,
[redacted]