Sign in

Campers Inn RV Of Pittsburgh

Sharing is caring! Have something to share about Campers Inn RV Of Pittsburgh? Use RevDex to write a review
Reviews Campers Inn RV Of Pittsburgh

Campers Inn RV Of Pittsburgh Reviews (8)

Dealership response to the [redacted] complaint we received today:Mr and Mrs [redacted] came into our dealership and made an agreement to purchase on 3/14/Documents are attached to include non refundable form.They made an agreement on this day to put $cash down and buy a NEW Coachmen trailer Terms were agreed as such on a year term at month with $cash downThis was a SaturdayOn 3/their paperwork was sent to our lending sources and with their credit history their loan took most of the day to get an approvalCustomer was left a message to call the dealership on 3/Customer called into the dealership on 3/and stated they wanted to lower their downpayment AFTER they were approved to $and wanted to keep their payments the sameThey were told that would not make sense and it would be a $increase to do it that way.In speaking to the customer I have learned that they had the money but didn't want to put it down at the last minute due to wanting to spend it on the campground spot rather than the trailerCustomer was also on 3/offered their SECOND choice of new unit they said they would consider buying at the same exact payment of $a monthThey said they would let us know.The dealership made contact attempts from 3/till 3/with no response or contact from the customerLate on 3/the customer called into our dealership to speak to a finance manager and asked for his deposit back that he was not buying a camperHe was told that they were not sure if they could refund the money and had to check with the General Manager before doing soDirectly after this call was made the consumer made a public post on our company facebook page which is also attached to this email.I responded to him immediately and again no responseIn searching the history of this deal what we noticed was Mr [redacted] was very untruthful and actually had purchased a used year old RV at another dealer while we were holding an RV here for him to buyWe held the unit off the market till 3/waiting to hear from him.I had a phone conversation with Mr [redacted] related to this and also sent him an email which he claims he never receivedAt first he denied buying at another dealership until I saw what he had posted on his facebook pageThere was an earlier post of him trying to buy a 5th wheel he could not afford from a couple days earlier also on his facebook pageWe had a discussion related to the post and his transaction and even during the process he apologized for making the posts and not contacting us.I told him and I believe he misunderstood, I have an incident about times a year where a CONSUMER BACKS OUT of a deal where we have to make a decision to refund the deposit or not and he was also told in out of of those times we normally do unless there is something that may make us look at it differently and this is one of those cases.Lying about buying, not being truthful about how the transaction went down and also making public post about us and his transaction has lead me along with the legal documents he signed to NOT refund his depositIf it was strictly a finance issue and him not being approved or terms etc, which happens here all the time of course we refund the money by law we are required to do soIn this case it was strictly someone taking a swing after agreeing to terms trying to renegotiate an approved deal.Mr [redacted] can still buy the trailers he picked out at the terms he agreed to at our location with no hard feelings for the next days.Hope this clearly explains our position.Thank you, [redacted]

I talked with [redacted] our Service Manager  to obtain documented information regarding this Revdex.com Complaint.  Mr [redacted] sealed his own roof for the leaks he said he was having.  The original leak was never brought to Campers Inn because it was prior to our ownership.  He...

brought his camper to Campers Inn for his annual inspection for his Warranty Forever which he purchased from Clems and to get his Pennsylvania State Inspection.  The annual maintenance and Pa State Inspection were completed and passed all requirements. We are an authorized Pa State Inspection Station and provided hundreds of inspections per Pa state requirement yearly.  The cost of the Forever Warranty inspection is $299.00 plus tax and the Pa inspection was $40.95 plus tax. These inspections were done on 1 March 2016 and Mr [redacted] picked up his camper shortly thereafter.   Mr [redacted] then calls in on or about 9 May 2016 stating the problem with his wheel and tire.  His manufacturer’s warranty expired on 28 Mar 2016 and we still submitted a warranty claim to [redacted] which was denied.  His extended service contract covers only against mechanical breakdown but we submitted it to the warranty company anyway to which it was promptly denied.  We called Mr [redacted] on 8 June 2016 to let them know it was denied and we gave them the cost  to replace the tire.  Mr [redacted] said he would get back with us and they also were  to provide us pictures for [redacted] so they could order the correct rim.  The customer never provided the pictures and on 14 July 2016 [redacted] cancelled the order.   We are in no way negligent  with Mr [redacted] in dealing with the roof leak issue and the tire/rim mishap. We do everything we can here at Campers Inn RV of Pittsburgh to provide the best service possible.  If you have any additional questions, please feel free to contact me or [redacted].

Dealership response to the [redacted] complaint we received today:Mr and Mrs [redacted] came into our dealership and made an agreement to purchase on 3/14/15. Documents are attached to include non refundable form.They made an agreement on this day to put $3000 cash down and buy a NEW 2015 Coachmen...

trailer.  Terms were agreed as such on a 15 year term at 180 month with $3000 cash down. This was a Saturday. On 3/16 their paperwork was sent to our lending sources and with their credit history their loan took most of the day to get an approval. Customer was left a message to call the dealership on 3/17. Customer called into the dealership on 3/17 and stated they wanted to lower their downpayment AFTER they were approved to $1000 and wanted to keep their payments the same. They were told that would not make sense and it would be a $30 increase to do it that way.In speaking to the customer I have learned that they had the money but didn't want to put it down at the last minute due to wanting to spend it on the campground spot rather than the trailer. Customer was also on 3/17 offered their SECOND choice of new unit they said they would consider buying at the same exact payment of $180 a month. They said they would let us know.The dealership made 6 contact attempts from 3/17 till 3/31 with no response or contact from the customer. Late on 3/31 the customer called into our dealership to speak to a finance manager and asked for his deposit back that he was not buying a camper. He was told that they were not sure if they could refund the money and had to check with the General Manager before doing so. Directly after this call was made the consumer made a public post on our company facebook page which is also attached to this email.I responded to him immediately and again no response. In searching the history of this deal what we noticed was Mr [redacted] was very untruthful and actually had purchased a used 5 year old RV at another dealer while we were holding an RV here for him to buy. We held the unit off the market till 3/31 waiting to hear from him.I had a phone conversation with Mr [redacted] related to this and also sent him an email which he claims he never received. At first he denied buying at another dealership until I saw what he had posted on his facebook page. There was an earlier post of him trying to buy a 5th wheel he could not afford from a couple days earlier also on his facebook page. We had a discussion related to the post and his transaction and even during the process he apologized for making the posts and not contacting us.I told him and I believe he misunderstood, I have an incident about 10 times a year where a CONSUMER BACKS OUT of a deal where we have to make a decision to refund the deposit or not and he was also told in 9 out of 10 of those times we normally do unless there is something that may make us look at it differently and this is one of those cases.Lying about buying, not being truthful about how the transaction went down and also making false public post about us and his transaction has lead me along with the legal documents he signed to NOT refund his deposit. If it was strictly a finance issue and him not being approved or terms etc, which happens here all the time of course we refund the money by law we are required to do so. In this case it was strictly someone taking a swing after agreeing to terms trying to renegotiate an approved deal.Mr [redacted] can still buy the trailers he picked out at the terms he agreed to at our location with no hard feelings for the next 7 days.Hope this clearly explains our position.Thank you,[redacted]

Review: We went to Clem's to look at a used travel trailer. It was no longer available so we were shown new ones.The one that we like was "the last one" and "someone else is interested in it so you to put down a deposit so they don't buy it out from under you" then he tells a story about how someone came in to look at a trailer and didn't put down a deposit and lost the trailer to someone else. We were told that that they could get us the payment that we wanted but we needed to put a deposit on the trailer and since they could not get terms from the bank until Monday "there would be no problem getting a refund if the Financing did not go through". We wrote a check for $500 which was cashed first thing Monday morning but no call from them about financing. I waited a day and called them only to be told that the terms were $30 more a month than we agreed to. When I told the finance lady that I could not accept those terms she said"it's only $30 more a month" at which time I told her that I could not buy the trailer at those terms. I expected that at that point I would get a refund for the deposit but after 2 weeks and no refund I had to call them back and request it. She then said "you signed a contract that says your deposit is nonrefundable, The GM will have to approve a refund. I asked that they request the refund from the GM and to have him call me. He never called, after a few weeks passed and no call or refund I called him. He told me that he was not going to refund my money because I posted a warning to others on their Facebook page and called me a lair. He stated that he does this to others at least 10 times a year. I told him what was promised to us was not delivered. He said he would look at it and call me back on Tuesday with a decision. He never called, he had the salesman call to tell us he was not going to refund our money. I asked to have the GM call me but he has not. This is a deceptive business practices. When the terms were not met the contract was voided and a refund is due.Desired Settlement: The terms that we agreed on were not meet and I want the a refund as promised.

Business

Response:

Dealership response to the [redacted] complaint we received today:Mr and Mrs [redacted] came into our dealership and made an agreement to purchase on 3/14/15. Documents are attached to include non refundable form.They made an agreement on this day to put $3000 cash down and buy a NEW 2015 Coachmen trailer. Terms were agreed as such on a 15 year term at 180 month with $3000 cash down. This was a Saturday. On 3/16 their paperwork was sent to our lending sources and with their credit history their loan took most of the day to get an approval. Customer was left a message to call the dealership on 3/17. Customer called into the dealership on 3/17 and stated they wanted to lower their downpayment AFTER they were approved to $1000 and wanted to keep their payments the same. They were told that would not make sense and it would be a $30 increase to do it that way.In speaking to the customer I have learned that they had the money but didn't want to put it down at the last minute due to wanting to spend it on the campground spot rather than the trailer. Customer was also on 3/17 offered their SECOND choice of new unit they said they would consider buying at the same exact payment of $180 a month. They said they would let us know.The dealership made 6 contact attempts from 3/17 till 3/31 with no response or contact from the customer. Late on 3/31 the customer called into our dealership to speak to a finance manager and asked for his deposit back that he was not buying a camper. He was told that they were not sure if they could refund the money and had to check with the General Manager before doing so. Directly after this call was made the consumer made a public post on our company facebook page which is also attached to this email.I responded to him immediately and again no response. In searching the history of this deal what we noticed was Mr [redacted] was very untruthful and actually had purchased a used 5 year old RV at another dealer while we were holding an RV here for him to buy. We held the unit off the market till 3/31 waiting to hear from him.I had a phone conversation with Mr [redacted] related to this and also sent him an email which he claims he never received. At first he denied buying at another dealership until I saw what he had posted on his facebook page. There was an earlier post of him trying to buy a 5th wheel he could not afford from a couple days earlier also on his facebook page. We had a discussion related to the post and his transaction and even during the process he apologized for making the posts and not contacting us.I told him and I believe he misunderstood, I have an incident about 10 times a year where a CONSUMER BACKS OUT of a deal where we have to make a decision to refund the deposit or not and he was also told in 9 out of 10 of those times we normally do unless there is something that may make us look at it differently and this is one of those cases.Lying about buying, not being truthful about how the transaction went down and also making false public post about us and his transaction has lead me along with the legal documents he signed to NOT refund his deposit. If it was strictly a finance issue and him not being approved or terms etc, which happens here all the time of course we refund the money by law we are required to do so. In this case it was strictly someone taking a swing after agreeing to terms trying to renegotiate an approved deal.Mr [redacted] can still buy the trailers he picked out at the terms he agreed to at our location with no hard feelings for the next 7 days.Hope this clearly explains our position.Thank you,[redacted]

Review: I purchased a new Fifth wheel camper off of Clem's trailer sales, now called Campers Inn back in March of 2015. The very first time I took it out camping in May 2015, there was a big rain, only to have a major leak in the bathroom around the vent in the ceiling, so I went to the nearest Wal-mart and bought a can on roof sealant. That seemed to do the trick, so I took my Fifth wheel back to Campers Inn this past March for its yearly inspection costing me 400 dollars, I told the service man to check the roof since there was a leak that I had fixed, well the first time I went camping this year in May there was a leak in the same place around the vent in the bathroom, I called Campers Inn and they advised to get this special calking from any RV dealer which I did and fixed the problem again. Three weeks ago, I'm pulling the trailer to New York and the one passenger wheel broke off ending up in a river, it completely broke off all 5 studs, lug nuts and dust cover, I had to unhook the trailer and find a parts store after 3 hours I was able to put on the spare and go to my destination. When I called Campers Inn of course my 1 year warranty is up I did purchase an extended warranty but wouldn't you know a new wheel and tire aren't included. If I had Campers Inn get me a new wheel, tire and installation it would be another 400 dollars. I feel this company was negligent with inspecting my trailer and I feel it is only right that THEY replace my wheel and tire. I've paid for every fix out of pocket even when it was under the manufacture warranty.Desired Settlement: Campers Inn will pay for New Wheel, tire, dust cover and install FREE of charge.

Business

Response:

I talked with [redacted] our Service Manager to obtain documented information regarding this Revdex.com Complaint. Mr [redacted] sealed his own roof for the leaks he said he was having. The original leak was never brought to Campers Inn because it was prior to our ownership. He brought his camper to Campers Inn for his annual inspection for his Warranty Forever which he purchased from Clems and to get his Pennsylvania State Inspection. The annual maintenance and Pa State Inspection were completed and passed all requirements. We are an authorized Pa State Inspection Station and provided hundreds of inspections per Pa state requirement yearly. The cost of the Forever Warranty inspection is $299.00 plus tax and the Pa inspection was $40.95 plus tax. These inspections were done on 1 March 2016 and Mr [redacted] picked up his camper shortly thereafter. Mr [redacted] then calls in on or about 9 May 2016 stating the problem with his wheel and tire. His manufacturer’s warranty expired on 28 Mar 2016 and we still submitted a warranty claim to [redacted] which was denied. His extended service contract covers only against mechanical breakdown but we submitted it to the warranty company anyway to which it was promptly denied. We called Mr [redacted] on 8 June 2016 to let them know it was denied and we gave them the cost to replace the tire. Mr [redacted] said he would get back with us and they also were to provide us pictures for [redacted] so they could order the correct rim. The customer never provided the pictures and on 14 July 2016 [redacted] cancelled the order. We are in no way negligent with Mr [redacted] in dealing with the roof leak issue and the tire/rim mishap. We do everything we can here at Campers Inn RV of Pittsburgh to provide the best service possible. If you have any additional questions, please feel free to contact me or [redacted].

Review: WE PURCHASED A 39 FOOT OPEN RANGE 5TH WHEEL CAMPER IN 2011. THAT SAME YEAR WE CALLED AND TOLD THEM THAT THE AIR CONDITIONER WASNOT WORKING IT DID NOT COOL THE CAMPER AND HARDLY ANY AIR CAME OUT OF THE VENTS. THEY HAD US BRING IT INTP THEIR REPAIR SERVICE TO FIX IT WE TOOK IT IN AND WHEN WE GOT IT BACK WE HAD THE SAME PROBLEM THIS WENT ON FOR 2 YEARS FINALLYTHEY TOLD US THAT THE DUCT WORK WAS COLLAPSED AND THEY NEEDEDTO FIX THAT THEY HAD IT ALL WINTER AND SAID THEY FIXED IT. WE GOT IT BACK AND STILL THE AIR DID NOT WORK CORRECTLY IT DID NOT COOL AT ALL. WE CALLED THEM AGAIN TOLD THEM OF PROBLEM AND THEY CLAIMED THAT OUR CAMPER SHOULD HAVE HAD 2 AIR UNITS ON IT BUT THERE WAS ONLY ONE. WE TOLD THEM WE WANTED A SECOND UNIT AND THEY SAID THEY WOULD NOT PUT THE SECOND ONE ON. LAST SUMMER THE AC UNIT QUIT WORKING ALL TOGETHER SO WE CALLED ANDWE HAD PURCHASED AND EXTENDED WARRENTY WHEN WE PURCHESED TGHE CAMPER. WE TOLD THEM OF THE PROBLEM AND THEY SAID THAT THE AS UNIT THAT WAS ON OUR CAMPER HAD BEEN DISCONTINUED BUT THEY WOULD REPLACE IT WITH ONE THAT WAS EQUIVILENT WHICH OUR UNIT WAS AN AC AND HEAT PUMP UNIT. THEY CAME OUT LAST AUGUST REPLACED UNIT AND IT WORKED ONE WEEKEND AND HAS NOT WORKED SINCE THEN WE HAVE CALLED NUMEROUS TIMES AND THEY HAVE COME OUT. THE LAST TIME THEY WHERE OUT THEY REPLACE THE ELECTRIC CONVERTER IN CAMPER AND SAID BECAUSE IT WAS A COOL DAY THEY COULD NOT WORK ON THE AC THEY ALSO CLAIMED THAT THE NEW ONE THEY PUTIN DOES NOT HAVEA HEAT PUMP ON IT BUT TOLD US WHEN THEY REPLACED IT THAT IT DID THAT WAS OVER A MONTH AGO.WE ARE ALSO HAVING PROBLEMS WITH IT LEAKING. TODAY THEY WERE SCHEDUALED TO COME I CALLED TO SEE WHAT TIME THEY WOULD BE COMING AND WAS INFORMED THAT WE WHERE NOT ON THE LIST TODAY FOR REPAIR AND THAT THEY WOULD HAVE TO PUT US ON SCHEDUAL BUTIT WOULD BE COUPLE OF WEEKS. TILL THEY COULD COME. WE FEEL WE ARE GETTING THERUN AROUND AND OUR NOT SATISFIED AT ALL. THEY DO NOT BACK THERE PRODUCT AT ALL.Desired Settlement: WE WANT THE AC TO BE FIXED OR REPLACED PROPERLY IMMEDIATLY NOT WEEEKS OR MONTHS FROM NOW. I WANT MY CAMPER TO COOL JUST LIKE ANY OTHER CAMPER YOU GO INTO SO IF THAT REQUIRES A DIFFERANT AC THEN THAT IS WHAT WE WANT. WE PAID ALOT OF MONEY FOR THIS UNIT AND OUR VERY DISATISFIED WITH IT.

Business

Response:

This consumer bought a 2010 Open Range 5th Wheel Camper on 3/30/2010 not 2011 as stated in the claim. This unit was ordered from the manufacturer at the time Open Range (which has since ceased operation and is now owned by Jayco Inc) The consumer placed this order for a specific build on January 16th, 2010. Ordered and requested certain options be installed on the order. First complaint was in June of 2010 that the unit was not cooling as well as they would have liked. Repairs and diagnosis was done at that time and it was found a vent was closed and the other vents and rooms were functioning as designed temp wise with normal variation on distance from main units. Another complaint was presented to the manufacturer on July 20th 2010 also stating the unit was not cooling to their desires, no repair needed or detected all operations functioning properly. December 2010 records show again it was complained that the unit was not operating right cooling. Was found to have a collapsed part in one area of the ducts and that was corrected and repaired. During this time from July to December the Open Range manufacturer was involved in the diagnosis and complaints by the customer.

Review: I agreed to purchase a travel trailer and additionally a centerline brand hitch. The price of the hitch was $625.00 installed. Before taking delivery I verbally requested to change from centerline hitch to equalizer brand. The salesman replied that it would be no problem due to pricing being the same.I took delivery on July 20 2015 and didn't notice that the hitch was a different brandcalled an e2 brand.On aug 23, I had a problem with the hitch and discovered that it was not the hitch that I had agreed to purchase.Additionally the problem with the hitch was due to improper installation.(That is ,the distance from the hitch ball socket to the link bracket assembly. is too long)Desired Settlement: I will return the e2 hitch and accept the equalizer hitch that I originally agreed to purchase.

Business

Response:

This gentleman was in around July 30th to pick up his new trailer. While purchasing it he agreed to get a Centerline TS hitch for $635.49 plus tax. Sometime between then and picking his trailer up he contacted his salesman, Wayne S[redacted], and changed over to the Equalizer E2 hitch we offer and it wasn’t a big deal because it is the same price, $635.49 plus tax. The customer called in within the past few days stating that he was sold the wrong hitch and his hitch was installed incorrectly. The salesman, Wayne S[redacted], talked to him and reminded him how he wanted the Centerline hitch but then went with the E2 hitch and the other option is the E4 (an upgrade of the E2) but that was $330 more. He said that we did not sell him an Equalizer hitch but the E2 is one. He also stated that we installed his hitch wrong – the brackets being installed too far back and the bolts bent due to that. We sincerely apologized and told him he could swing by at anytime rather than using our schedule which is booked over a month in advance to resolve the problem. He talked to his salesman and said he wanted the Centerline TS hitch and we told him we cant refund him for work we did or a hitch he bought (due to it being used) but we would discount the total from $635.49 to $610.49 plus tax - $25 off. He did not give us an answer and talked to his salesman and then his salesman agreed he wants the Centerline TS so one of our Advisors called him to get a set time of when we would see him but the customer failed to answer or call us back. We still have not got a call back. Thank you for your time and call me if you need anything! Thanks! Vincent G[redacted]Service Advisor

Review: I purchased a brand new Coachman Catalina travel trailer from Clem's (now Campers Inn RV) in June 2015 for over $25,000. A few days after owning it a list of problems started to show. We need a window replaced, a slide seal replaced, mattress stitching come up, all the cabinet doors were falling off and needed new screws, the whole underneath of the trailer was rusted and a tear in the roof. I started reporting these issues in July 2015 and over a year later nothing has been resolved. We have talked to numerous people over the phone and email. We were promised a trailer cover by an employee that no longer works there and that promise was never fulfilled. It has taken over a year to get any answers from anyone. Finally after a year of fighting they sent someone to fix the rust but they ran out of under coating and they couldn't believe the amount of rust that was on our brand new trailer and didn't bring enough cans with them. They also finally ordered our mattresses and screws but we still have not received them. My compliant is that they want us to pay someone to remove our trailer from our campsite and remove it from the blocks and then Camper's Inn will pick up our trailer from our campsite gate fix it at their shop then return it to the gate and then we will have to pay someone to get our trailer back in our campsite and put back on the blocks and level it. We already paid someone $300 when we bought the trailer to do this and we don't think we should be responsible to cover the cost to do this 2 more times for issues that should have been fixed by them over a year ago. Also my husband will have to miss 2 days of work, unpaid to do these things plus another $600 to get the trailer removed and put on and off the blocks. I do not feel like we should have to put another penny into this trailer when these issues have been here since we purchased the trailer. I feel like we purchased a lemon and a brand new RV should not be rusted and have tears in the roof and the doors should not be falling off. I would like Campers Inn to fix all of these issues at no cost to us and cover the cost to remove our trailer from the blocks to have them fix the roof at their shop and would like the trailer cover that was promised to us. I have email strings of multiple requests and pictures of all the damage to our trailer. The reason the trailer cover was promised to us was because we were unable to build a roof and deck on our trailer like we planned to do in the summer of 2015 because we were waiting and waiting for answers on getting the trailer fixed and never received them so our contact at Campers Inn promised us a trailer cover to protect the trailer over the winter since it was taking them so long to fix our trailer. I also contacted the We Care Hotline on their website and they did absolutely nothing. This has been a very long drawn out process and they do not care about customer satisfaction.Desired Settlement: I would like Campers Inn to fix all of these issues at no cost to us and cover the cost to remove our trailer from the blocks to have them fix the roof at their shop and put back on our campsite the way they found it and would like the trailer cover that was promised to us. I have email strings of multiple requests and pictures of all the damage to our trailer.

Business

Response:

Good afternoon, This customer purchased from Clem’s RV & Trailer Sales (who is now out of business) on 5/29/15. Campers Inn RV of Pittsburgh as a goodwill gesture to the customer sent a technician to the customers campground to look at their concerns and get pictures of the problems so we could seek coverage through a warranty claim to Forest River. The company who manufactured the customers unit. We were successful in getting their warranty items approved through Forest River but because of the extent of repairs it is necessary for the customers unit to come to our dealership to have the repairs completed. The customer is not willing to bring their unit in for this service. The owner’s manual clearly states that the unit must return to the dealer for repairs. Because of equipment and labor requirements this repair must be done in house. Campers Inn is still more than willing to help the customer get these repairs completed, however the unit must return to the dealership as prescribed by the manufacturer guidelines. Attached is a copy of the Forest River Owner’s Manual showing the guidelines. If you have any further questions feel free to contact me. Thanks! Vincent G[redacted]Service Manager

Check fields!

Write a review of Campers Inn RV Of Pittsburgh

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Campers Inn RV Of Pittsburgh Rating

Overall satisfaction rating

Description: RECREATIONAL VEHICLES-DEALERS, AUTO DEALERS - USED CARS

Address: 1580 State Route 65, Ellwood City, Pennsylvania, United States, 16117


Add contact information for Campers Inn RV Of Pittsburgh

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated