Thank you for contacting meIt appears Mr Sengsourichanh did in fact leave me two messagesIt appears he has exposed a technical error on our partI have two different extensions but voicemail is to only go to oneIt appears that did not happen in Mr Sengsourichanh's caseWe will address immediatelyIt is of high importance to me and our staff that we return calls promptly. Reviewing the customers file, we did not do our due diligence to make sure that there were only payments leftAs a result of this, Summit Toyota will make Mr Sengsourichanh's last payment immediatelyI will reach out to him this morning to resolve personally. ** ***General Manager
Initial Business Response /* (1000, 11, 2016/01/18) */
This is not the first time that MsF* has made unsubstantiated claims regarding the Jeep that she purchased nearly years ago
In she opened a case with the Ohio Attorney General,claiming that this same vehicle shifted into
reverse on it's ownThat complaint was investigated by the AG, which found her claims to be unfoundedAt no point, during an exhaustive interview process with the AG, did any mention of this vehicle being represented as a "Hemi" occur
The fact is that the Jeep Patriot was never offered with a HemiPlease refer to the following as to engine options for the Jeep Patriot: http://www.cars.com/jeep/patriot/2007/snapshot/
We certainly did not add any "Hemi" badging to the Patriot, nor did we ever represent the vehicle as having a Hemi engine(In other words, we did not represent this vehicle as one that was never even built.)
MsF*'s claims have no merit and this complaint should be closed, immediately
Initial Consumer Rebuttal /* (3000, 13, 2016/01/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have filed a complaint with the Ohio Attorney Generals Office pertaining to the fraudulent sale of the JEEP Patriot HEMI along with receipts for continuous repair to the suspension systemThe Complaint numbers are ***,and ***
Final Business Response /* (4000, 15, 2016/02/02) */
MsF* purchased this Jeep Liberty on December 5th 2012, with 69,miles on the odometerThe Jeep was sold with a day/mile limited power train warranty included at no additional cost
months later, (May of 2013) her vehicle required the replacement of a ball joint and lower control arm, which is not at all uncommon in our area, coming out of winterThis is the only suspension repair that she has submitted
Several months after that, she had an issue with her check engine light being on, which was diagnosed and repaired by Fred Martin JeepSummit Toyota contributed $toward her total bill of $At that time we also cleaned and adjusted her emergency brake, at no cost to MsF*
It should be noted that at no point was there any mention of this Liberty having HEMI badging, even while being inspected by Fred Martin JeepIt should also be noted that none of the repairs that Summit Toyota covered, nor services provided, would have been covered under the original warranty that was included with the vehicle
The fact is that MsF* has spent less than $in maintenance and repairs since she purchased the vehicle in That figure is FAR below what should be reasonably expected to spend on a (now) year old vehicle with more than 70K miles
Over the same time frame, Summit Toyota spent $to help offset her expenses on this same vehicle, and provided numerous services at no cost to MsF*(See attachment.)
We have gone out of our way to ensure her happiness with the JeepWe are unwilling to do anything more for MsF*
This complaint, like her previous complaint to the Attorney General, has no factual basis and should be dismissed immediately
Final Consumer Response /* (4200, 17, 2016/02/17) */
***Document Attached***
Here are some pictures of the HEMI emblems on the JEEP PATRIOTThis vehicle also has emblems denoting that it is a LIMITED,and after contacting JEEP and giving them the VIN, we learned that this vehicle is a LIMITED but once again, it is not a HEMI
Thank you for contacting meIt appears Mr Sengsourichanh did in fact leave me two messagesIt appears he has exposed a technical error on our partI have two different extensions but voicemail is to only go to oneIt appears that did not happen in Mr Sengsourichanh's caseWe will
address immediatelyIt is of high importance to me and our staff that we return calls promptly. Reviewing the customers file, we did not do our due diligence to make sure that there were only payments leftAs a result of this, Summit Toyota will make Mr Sengsourichanh's last payment immediatelyI will reach out to him this morning to resolve personally. ** ***General Manager
Initial Business Response /* (1000, 6, 2016/03/02) */
Contact Name and Title: TJ D*** General Manage
Contact Phone: ***
Contact Email: ***
First I would like to say that it IS unfortunate what had happened for both the customer and the mechanic that was hit by a
driver who ran a red lightFortunately he (the mechanic) escaped with only minor injuries, please relay this to Mr M**, as he did not ask
I spoke to MR M**'s son twice prior to speaking to MR M**Mr M**'s son was our customer not MR M**It was not until my second conversation did his son bring up the idea of me speaking to MR May who had originally purchases the vehicle
Mr M** called me twice between and 10:a.mUnfortunately I can not answer my voicemail's as quickly as I would like, but I do offer my cell phone on my work voicemail for pressing mattersI received no voicemail on my cell from Mr M**I did however speak with him within a few hours of his second voicemail
My first and only conversation with Mr M** started out with his first words "Mr D*** why are you avoiding my calls", I had no clue who I was talking to and when I asked he repeated the questionI stated that was far from the case and that I had not had time to check my calls from the morningHe stated he called me the night before but I had no such voicemailWe moved past that, I proceeded to explain to him we did research on his vehicle, I had my Pre-Owned Manager (30+ years of experience with Toyota) appraise his vehicle and he felt it was only work $1,without the damage and that was being generousThe vehicle has a very rusted wheel-well and an interior that is nowhere near its original color, among other cosmetic issuesI proceeded to tell him how we come up with our figures by explaining that we looked at all the vehicles like his at auctions in the mid-West region the most expensive one I could find was $and it had 70,less miles on it than his
Mr M** immediately became abrasive and made frequent use of expletivesHe stated that he didn't care what our books said (we used no books in appraising his vehicle with 150k miles and years old)He then proceeded to say he wouldn't take less than $for it in a very animated manorI asked how he came up with his numbers in an attempt to see if he knew of a source or something about his vehicle that we didn't and he answered with "I have bought a lot of cars" and "I have a friend"This was not enough evidence to change my mind, so I explained that was our offer, he then started using foul language again, in a very disrespectful manor, so I told him I would let our insurance company handle it and I ended the conversation
I understand based on his words that he paid more for the vehicle than I am offeringHowever, I can not make up for a price that another dealership charged him when I wouldn't charge anywhere near that same price if I sold vehicles of such age and mileage
I truly understand the frustration Mr M** is experiencingI appreciate his service as I have served two military branches myselfI simply feel it best our insurance companies handle the situation and will firmly adhere to any of their findings
Thank you for researching this matter
Initial Consumer Rebuttal /* (3000, 9, 2016/03/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First things first...upon reading MrD***'s rebuttal, it's apparent that he either has a poor memory or he doesn't know how to tell the truth? He really needs to get his facts straight before he downplays my integrity
I contacted the service department immediately after I found out about the degree of the accident & whether anybody was hurtI spoke with a 'Mike', on Friday, & also, I believe, Emily, on Saturday about retrieving my granddaughter's property, since my son told me they were totaling the carI was instructed by Emily(?) how to go about itThey went over Saturday, did just that & took pictures
My son wanted me to handle the communications with the dealership because his busy schedule of working & going to schoolI waited approximately a week with no contact from anyone on what was being doneFinally, my son was contacted by MrD***, as explained in the original complaintHe was very distraught about the offers he was given by D*** & I was offended by the lack of compassion toward my granddaughter, it being her first carIt was the way MrD*** approached the situation with no apology whatsoever or how can we make this situation rightInstead, a series of choices were given to my son, of which, none appealed to himThat's when he called me to see what I thought
I was the one who bought it just over a month beforeI know I got a good deal because I bought it off a lot where my friend & neighbor worksThey were very good about fixing some issues even though it was purchased "AS IS"That's where I got my information about what it was worth, even before any value was considered after the accidentAfter the "appraisal", I did some online research to determine what was available within 150miles for a replacementEverything advertised was well over the generous(?) $replacement value, with comparable mileage & condition, some with way more! As stated in the original complaint, I only want to be fair, I want a replacement, within reason, of MY CHOICEThis isn't a case of my car was totaled, who's at fault & what insurance company is fighting who? It was totaled, so it should be REPLACED, not some "GENEROUS OFFER"?
I DID LEAVE a voicemail on MrD***'s phone the day before we actually spoke, in spite of what he saysHe had all day to get back with me & I heard nothingQuite possibly because I wasn't the actual owner of the car, I wasn't 'the customer'No, I was the "victim"! I called twice the next day, leaving messages each timeThe day I did speak with him, I had to go through the service department who connected me with MrD***Certainly, anybody would have felt the same as me, that it appeared I was being avoided?
The opinion of the 30+ year pre-owned manager was unjust, at best, claiming that the interior was worn & discoloredSurely, it would have acceptable wear, but my granddaughter spent an entire day cleaning it up & yes, it had a little body rust, but nothing major because I wanted it to be safe for herI wanted the safety of airbags, too! I also know that the previous owner had put allot of new suspension parts into itIt had a new radiator & exhaustThe mechanic where I bought it told my buddy there that it was super clean underneath with allot of new parts which influenced my decision to buy it
I am well aware of where 'book values' are determinedI know that Kelley gets theirs from auction averages nationwideI told MrD*** "I DON'T CARE ABOUT WHAT COLOR OF BOOK HE WAS USING, I REALLY DON'T CARE"! That's how I "became abrasive"! As for the "EXPLETIVES" he claimed I used...SORRY, THERE WEREN'T ANY! When Mr.D*** informed me about what my car was worth based on auction prices & such, I said to him "OH HELL NO"! I really don't understand where this is "FOUL LANGUAGE"? I think that MrD*** may have stretched the truth just a little? I didn't curse him one time, I held my tongue in spite of how upset I was at the time! I spoke to him in a "VERY DISRESPECTFUL MANNER"I thought it was very odd when he asked me where I lived? Does that really make a difference? Does 'where you are from' determine the degree of respect that's given? I told him that I'd spent my entire life working in some type of automotive fieldI ran a recycle yard for over 12yrs, I went to the auctions & I purchased carsI delivered cars for insurance companies & picked them up at the salvage pools from Columbus to ToledoI explained to him that "I DIDN'T JUST FALL OFF A TURNIP TRUCK"! It's true, that's when he closed the conversation & hung up on me
MrD*** stated that, based on my words,"that he paid more for the vehicle than I'm offering....I cannot make up for a price another dealership charged him....WHEN I WOULDN'T CHARGE ANYWHERE NEAR THAT SAME PRICE IF I SOLD VEHICLES OF SUCH AGE & MILEAGE"! Please, is he serious? I don't believe he does sell 'such vehicles'Unlike any other new car dealerships in the area, 'such vehicles' are sent to auction or they have contracts with used car lotsI really don't think MrD*** does "understand the frustration MrM** is experiencing"? The point is, it's worth allot more to my granddaughterShe only got to drive it about a week & she really loved the car because "Grandpa bought it for me'!
I understand that I might be at the mercy of the insurance companies, but bear in mind, I won't go down without speaking my mindI only ask for WHAT IS RIGHT & FAIR, nothing more & nothing less!
Final Business Response /* (4000, 11, 2016/03/15) */
I respectfully disagree on most accounts to include the language, timeline and value
No it doesn't matter where you live, I only asked in attempt to find some common ground and calm the situationIf his circles (as his neighbor is in the business) came in contact with mine we might be able to build some trust and talk civilly
I would like to point out that the offers were made through experience and the many tools we have available to usIt is our contention there is a very good chance that the insurance companies will value the vehicle much less than we didIn my twenty plus years of experience I have yet to hear of a customer tell someone they thought there vehicle was worth less than someone offeredThis is understandable as we typically hold our possessions with higher value than anyone else does or would
It is an unfortunate series of eventsI did and do apologizeIn an overwhelming majority of the time we are able to find a common solution that is found to be satisfactory to the customer and in fact we are proud that in these cases we are able to maintain them as customersI believe that MrM** and Summit Toyota are at an impasse and it is best to leave it to the insurance companiesWe will obviously abide by their decisons even if the value is not found to be agreeable
Initial Business Response /* (1000, 5, 2015/06/17) */
We would like to apologize to Ms. [redacted] for any inconvenience caused.
We do not hold her responsible for any damage to the van used on 5/30/2015.
We, unfortunately, had a very enthusiastic new employee that mistakenly pursued this with...
Ms. [redacted], as she was the last person shown to have used the vehicle. This employee did not do so with management's knowledge or consent. Said employee has been trained to handle this type of situation differently in the future.
We would like to thank Ms. [redacted] for her patronage and assure her that we have taken steps to prevent this type of incident from happening again.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you for contacting meIt appears Mr Sengsourichanh did in fact leave me two messagesIt appears he has exposed a technical error on our partI have two different extensions but voicemail is to only go to oneIt appears that did not happen in Mr Sengsourichanh's caseWe will address immediatelyIt is of high importance to me and our staff that we return calls promptly. Reviewing the customers file, we did not do our due diligence to make sure that there were only payments leftAs a result of this, Summit Toyota will make Mr Sengsourichanh's last payment immediatelyI will reach out to him this morning to resolve personally. ** ***General Manager
Initial Business Response /* (1000, 11, 2016/01/18) */
* has made unsubstantiated claims regarding the Jeep that she purchased nearly years ago
*'s claims have no merit and this complaint should be closed, immediately
* purchased this Jeep Liberty on December 5th 2012, with 69,miles on the odometerThe Jeep was sold with a day/mile limited power train warranty included at no additional cost
*
* has spent less than $in maintenance and repairs since she purchased the vehicle in That figure is FAR below what should be reasonably expected to spend on a (now) year old vehicle with more than 70K miles
*(See attachment.) 
*
This is not the first time that MsF
In she opened a case with the Ohio Attorney General,claiming that this same vehicle shifted into
reverse on it's ownThat complaint was investigated by the AG, which found her claims to be unfoundedAt no point, during an exhaustive interview process with the AG, did any mention of this vehicle being represented as a "Hemi" occur
The fact is that the Jeep Patriot was never offered with a HemiPlease refer to the following as to engine options for the Jeep Patriot: http://www.cars.com/jeep/patriot/2007/snapshot/
We certainly did not add any "Hemi" badging to the Patriot, nor did we ever represent the vehicle as having a Hemi engine(In other words, we did not represent this vehicle as one that was never even built.)
MsF
Initial Consumer Rebuttal /* (3000, 13, 2016/01/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have filed a complaint with the Ohio Attorney Generals Office pertaining to the fraudulent sale of the JEEP Patriot HEMI along with receipts for continuous repair to the suspension systemThe Complaint numbers are ***,and ***
Final Business Response /* (4000, 15, 2016/02/02) */
MsF
months later, (May of 2013) her vehicle required the replacement of a ball joint and lower control arm, which is not at all uncommon in our area, coming out of winterThis is the only suspension repair that she has submitted
Several months after that, she had an issue with her check engine light being on, which was diagnosed and repaired by Fred Martin JeepSummit Toyota contributed $toward her total bill of $At that time we also cleaned and adjusted her emergency brake, at no cost to MsF
It should be noted that at no point was there any mention of this Liberty having HEMI badging, even while being inspected by Fred Martin JeepIt should also be noted that none of the repairs that Summit Toyota covered, nor services provided, would have been covered under the original warranty that was included with the vehicle
The fact is that MsF
Over the same time frame, Summit Toyota spent $to help offset her expenses on this same vehicle, and provided numerous services at no cost to MsF
We have gone out of our way to ensure her happiness with the JeepWe are unwilling to do anything more for MsF
This complaint, like her previous complaint to the Attorney General, has no factual basis and should be dismissed immediately
Final Consumer Response /* (4200, 17, 2016/02/17) */
***Document Attached***
Here are some pictures of the HEMI emblems on the JEEP PATRIOTThis vehicle also has emblems denoting that it is a LIMITED,and after contacting JEEP and giving them the VIN, we learned that this vehicle is a LIMITED but once again, it is not a HEMI
Thank you for contacting meIt appears Mr Sengsourichanh did in fact leave me two messagesIt appears he has exposed a technical error on our partI have two different extensions but voicemail is to only go to oneIt appears that did not happen in Mr Sengsourichanh's caseWe will
address immediatelyIt is of high importance to me and our staff that we return calls promptly. Reviewing the customers file, we did not do our due diligence to make sure that there were only payments leftAs a result of this, Summit Toyota will make Mr Sengsourichanh's last payment immediatelyI will reach out to him this morning to resolve personally. ** ***General Manager
Initial Business Response /* (1000, 6, 2016/03/02) */
Contact Name and Title: TJ D*** General Manage
Contact Phone: ***
Contact Email: ***
First I would like to say that it IS unfortunate what had happened for both the customer and the mechanic that was hit by a
driver who ran a red lightFortunately he (the mechanic) escaped with only minor injuries, please relay this to Mr M**, as he did not ask
I spoke to MR M**'s son twice prior to speaking to MR M**Mr M**'s son was our customer not MR M**It was not until my second conversation did his son bring up the idea of me speaking to MR May who had originally purchases the vehicle
Mr M** called me twice between and 10:a.mUnfortunately I can not answer my voicemail's as quickly as I would like, but I do offer my cell phone on my work voicemail for pressing mattersI received no voicemail on my cell from Mr M**I did however speak with him within a few hours of his second voicemail
My first and only conversation with Mr M** started out with his first words "Mr D*** why are you avoiding my calls", I had no clue who I was talking to and when I asked he repeated the questionI stated that was far from the case and that I had not had time to check my calls from the morningHe stated he called me the night before but I had no such voicemailWe moved past that, I proceeded to explain to him we did research on his vehicle, I had my Pre-Owned Manager (30+ years of experience with Toyota) appraise his vehicle and he felt it was only work $1,without the damage and that was being generousThe vehicle has a very rusted wheel-well and an interior that is nowhere near its original color, among other cosmetic issuesI proceeded to tell him how we come up with our figures by explaining that we looked at all the vehicles like his at auctions in the mid-West region the most expensive one I could find was $and it had 70,less miles on it than his
Mr M** immediately became abrasive and made frequent use of expletivesHe stated that he didn't care what our books said (we used no books in appraising his vehicle with 150k miles and years old)He then proceeded to say he wouldn't take less than $for it in a very animated manorI asked how he came up with his numbers in an attempt to see if he knew of a source or something about his vehicle that we didn't and he answered with "I have bought a lot of cars" and "I have a friend"This was not enough evidence to change my mind, so I explained that was our offer, he then started using foul language again, in a very disrespectful manor, so I told him I would let our insurance company handle it and I ended the conversation
I understand based on his words that he paid more for the vehicle than I am offeringHowever, I can not make up for a price that another dealership charged him when I wouldn't charge anywhere near that same price if I sold vehicles of such age and mileage
I truly understand the frustration Mr M** is experiencingI appreciate his service as I have served two military branches myselfI simply feel it best our insurance companies handle the situation and will firmly adhere to any of their findings
Thank you for researching this matter
Initial Consumer Rebuttal /* (3000, 9, 2016/03/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First things first...upon reading MrD***'s rebuttal, it's apparent that he either has a poor memory or he doesn't know how to tell the truth? He really needs to get his facts straight before he downplays my integrity
I contacted the service department immediately after I found out about the degree of the accident & whether anybody was hurtI spoke with a 'Mike', on Friday, & also, I believe, Emily, on Saturday about retrieving my granddaughter's property, since my son told me they were totaling the carI was instructed by Emily(?) how to go about itThey went over Saturday, did just that & took pictures
My son wanted me to handle the communications with the dealership because his busy schedule of working & going to schoolI waited approximately a week with no contact from anyone on what was being doneFinally, my son was contacted by MrD***, as explained in the original complaintHe was very distraught about the offers he was given by D*** & I was offended by the lack of compassion toward my granddaughter, it being her first carIt was the way MrD*** approached the situation with no apology whatsoever or how can we make this situation rightInstead, a series of choices were given to my son, of which, none appealed to himThat's when he called me to see what I thought
I was the one who bought it just over a month beforeI know I got a good deal because I bought it off a lot where my friend & neighbor worksThey were very good about fixing some issues even though it was purchased "AS IS"That's where I got my information about what it was worth, even before any value was considered after the accidentAfter the "appraisal", I did some online research to determine what was available within 150miles for a replacementEverything advertised was well over the generous(?) $replacement value, with comparable mileage & condition, some with way more! As stated in the original complaint, I only want to be fair, I want a replacement, within reason, of MY CHOICEThis isn't a case of my car was totaled, who's at fault & what insurance company is fighting who? It was totaled, so it should be REPLACED, not some "GENEROUS OFFER"?
I DID LEAVE a voicemail on MrD***'s phone the day before we actually spoke, in spite of what he saysHe had all day to get back with me & I heard nothingQuite possibly because I wasn't the actual owner of the car, I wasn't 'the customer'No, I was the "victim"! I called twice the next day, leaving messages each timeThe day I did speak with him, I had to go through the service department who connected me with MrD***Certainly, anybody would have felt the same as me, that it appeared I was being avoided?
The opinion of the 30+ year pre-owned manager was unjust, at best, claiming that the interior was worn & discoloredSurely, it would have acceptable wear, but my granddaughter spent an entire day cleaning it up & yes, it had a little body rust, but nothing major because I wanted it to be safe for herI wanted the safety of airbags, too! I also know that the previous owner had put allot of new suspension parts into itIt had a new radiator & exhaustThe mechanic where I bought it told my buddy there that it was super clean underneath with allot of new parts which influenced my decision to buy it
I am well aware of where 'book values' are determinedI know that Kelley gets theirs from auction averages nationwideI told MrD*** "I DON'T CARE ABOUT WHAT COLOR OF BOOK HE WAS USING, I REALLY DON'T CARE"! That's how I "became abrasive"! As for the "EXPLETIVES" he claimed I used...SORRY, THERE WEREN'T ANY! When Mr.D*** informed me about what my car was worth based on auction prices & such, I said to him "OH HELL NO"! I really don't understand where this is "FOUL LANGUAGE"? I think that MrD*** may have stretched the truth just a little? I didn't curse him one time, I held my tongue in spite of how upset I was at the time! I spoke to him in a "VERY DISRESPECTFUL MANNER"I thought it was very odd when he asked me where I lived? Does that really make a difference? Does 'where you are from' determine the degree of respect that's given? I told him that I'd spent my entire life working in some type of automotive fieldI ran a recycle yard for over 12yrs, I went to the auctions & I purchased carsI delivered cars for insurance companies & picked them up at the salvage pools from Columbus to ToledoI explained to him that "I DIDN'T JUST FALL OFF A TURNIP TRUCK"! It's true, that's when he closed the conversation & hung up on me
MrD*** stated that, based on my words,"that he paid more for the vehicle than I'm offering....I cannot make up for a price another dealership charged him....WHEN I WOULDN'T CHARGE ANYWHERE NEAR THAT SAME PRICE IF I SOLD VEHICLES OF SUCH AGE & MILEAGE"! Please, is he serious? I don't believe he does sell 'such vehicles'Unlike any other new car dealerships in the area, 'such vehicles' are sent to auction or they have contracts with used car lotsI really don't think MrD*** does "understand the frustration MrM** is experiencing"? The point is, it's worth allot more to my granddaughterShe only got to drive it about a week & she really loved the car because "Grandpa bought it for me'!
I understand that I might be at the mercy of the insurance companies, but bear in mind, I won't go down without speaking my mindI only ask for WHAT IS RIGHT & FAIR, nothing more & nothing less!
Final Business Response /* (4000, 11, 2016/03/15) */
I respectfully disagree on most accounts to include the language, timeline and value
No it doesn't matter where you live, I only asked in attempt to find some common ground and calm the situationIf his circles (as his neighbor is in the business) came in contact with mine we might be able to build some trust and talk civilly
I would like to point out that the offers were made through experience and the many tools we have available to usIt is our contention there is a very good chance that the insurance companies will value the vehicle much less than we didIn my twenty plus years of experience I have yet to hear of a customer tell someone they thought there vehicle was worth less than someone offeredThis is understandable as we typically hold our possessions with higher value than anyone else does or would
It is an unfortunate series of eventsI did and do apologizeIn an overwhelming majority of the time we are able to find a common solution that is found to be satisfactory to the customer and in fact we are proud that in these cases we are able to maintain them as customersI believe that MrM** and Summit Toyota are at an impasse and it is best to leave it to the insurance companiesWe will obviously abide by their decisons even if the value is not found to be agreeable
Initial Business Response /* (1000, 8, 2016/01/28) */
Senior management has been in touch with the customer and his issues have been resolved
Initial Business Response /* (1000, 5, 2015/06/17) */
We would like to apologize to Ms. [redacted] for any inconvenience caused.
We do not hold her responsible for any damage to the van used on 5/30/2015.
We, unfortunately, had a very enthusiastic new employee that mistakenly pursued this with...
Ms. [redacted], as she was the last person shown to have used the vehicle. This employee did not do so with management's knowledge or consent. Said employee has been trained to handle this type of situation differently in the future.
We would like to thank Ms. [redacted] for her patronage and assure her that we have taken steps to prevent this type of incident from happening again.