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Camping World of Spokane

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Reviews RV Dealers, RV Rental, RV Repair, RV Equipment Camping World of Spokane

Camping World of Spokane Reviews (10)

Review: In March, 2015, I purchased a brand new Jayco travel trailer, which is still under warranty for some time, including one year of road-side or emergency repair assistance, also including - according to their warranty information - other authorized repair facilities to do warranty work if there is no Jayco Service Center in the vicinity. After getting the trailer home (which is a good 4 hours away from the dealer/service center location), I discovered that the refrigerator was not working at all, either on propane or electricity. First, I called the salesman that I dealt with for the purchase of my travel trailer, [redacted], explained to him what was going on & asked how they wanted to handle the repairs. The salesman replied that I would need to make an appointment with their repair center to bring it over to get fixed. I told him that I didn't feel that it was a fair arrangement, given the distance we would have to travel and that I would like them to either send someone over to repair it or to authorize a local RV repair shop to repair it & send them the bill. The salesman transferred me to the repair service center, at which time I had to leave a message, but a return phone call was never given. I called back the next day and spoke to a service tech from the service dept. He argued that they were under no obligation to send someone over to repair this brand new trailer or that they had to authorize anyone locally to do the warranty work. I explained that I work 6-7 days a week and that the only day I had was an occasional Sunday to drive it over & that I assumed on Sundays that they didn't have anyone working in the service dept. anyways. He agreed that that was probably true, but that basically it wasn't their problem. I asked to speak with a manager of the store. By this time I was extremely frustrated with this business's lack of customer service & from being told repeatedly that they weren't going to help me get my brand new travel trailer in proper working order. The store manager that I spoke to was rude. He was uncooperative & sarcastic with me. He was argumentative & belittled my point that MY days off & free time are valuable to me & that I should NOT have to spend them trying to fix a problem that is not mine to fix. He said to me,"Well, I ain't gonna pay you to drive it over" and when I asked to speak with HIS manager, he would not transfer me, nor give me the number of his manager - he said,"Look it up it yourself!" and hung up on me. After being hung up on, I called back to Camping World & asked to speak with the salesman, [redacted], again. I had to leave a message with him also & again, I never received a call back.Desired Settlement: I just want Camping World to help me get my refrigerator fixed, without any addition time & money spent on my part. This is a brand new, $20,000 trailer that has never even been used & is still under warranty. If my family was camping somewhere 4 hours away from their repair shop, and the refrigerator broke, they would have to authorize another RV service center to repair it & they would have to pay for it, per their warranty package. Our home is 4 hours away from their repair center - where we camp is at least 4 hours away from their repair center. What is the difference? There shouldn't be any. They should stand behind their warranty & take a little pride in their customer service & their word.

Review: We bought a 2014 Keystone Laredo 5th wheel in June. received it on June 12th took it out on it's maiden voyage on June 20th and discovered that the toilet did not hold water and allowed the sewer smell to rise from the sewer tank and that the electric part of the water heater did not work. Also has a water leak that flows out of the underbelly of the 5th wheel when tipped. The rest were small adjustments like doors not closing properly or staying closed. We dropped off the trailer on the 26th of June and received a call from [redacted] the service manager that they were still waiting on parts but should have the trailer ready in a couple days after the 4th of July. My wife [redacted] called on the 11th of July and was told that [redacted] and half the workers were fired for misc. reasons and that they had no idea where our fifth wheel was and that they would call us back in a couple of hours. We never received a call back, so we called on the 14th of July and advised them that we would be picking up our fifth wheel on Monday the 21st of July due to my work schedule. Still no one returned our call. On the 21st of July we went in to pick up the fifth wheel and was told that it was not completed and that they would have it ready by Tuesday the 22nd of July. We showed up again and went through a walk through and they had not fixed the toilet issue. During this whole time that Camping World had our Fifth wheel we heard nothing but excuses and no problem solving. I was very upset and their district manager of service and repair was telling us it would be a couple of days before they could fix it. I told them no the trailer has been here for a month and the main issue was not touched and all we have heard from the regional manager now was more excuses. I told him it had to be fixed that day or it was going to[redacted]. We left and about 45 minutes to an hour later they called and stated that it was fixed. I went and picked it up after making sure that the toilet was functioning correctly but told them that we will not recommend them to anyone or bring our rig back. That the customer service was very poor and no one keeps you advised of what is going on with your rig. We do plan on filing a complaint with [redacted] and with Camping World itself through their corporate office.Desired Settlement: They need to advise people of the rv's on a daily to every other day on what is going with a phone call. Return phone calls and quite making excuses for what they have not done. No one wants to hear the excuse they just want to hear how the problem is getting taken care of. This Store needs to improve their Customer Service skills a great deal. Also word of advise Don't tell an RV'er that you lost a $62000 or any amount RV.

Business

Response:

I am responding to the above customer’s Revdex.com Complaint in regards to the repairs needed to be done on his 2014 Laredo.

We as a dealership had gone through 2 different service writers and the customer had some communication gaps during the changes we were experiencing. The customer later was taken care of and left here with a smiling face and was very understanding to the situation.

I appreciate your quick response in reopening this complaint with our response.

Thank you,

[redacted] - General Sales Manager

Camping World of Spokane

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Review: On March 21, 2014 we purchased a [redacted] A.C.E. Motorhome from Camping World in Wood Village, Oregon. We picked it up on March 28, 2014. We found a leak under the dash board. The Camping World in Wood Village thought they had the leak fixed, so we left there and returned to Spokane. While on the trip we found that the leak was not fixed so we immediately called the Camping World in Wood Village. After discussion with them, we called the Camping World in Spokane and made an appointment for them to correct the problem. We took the Motorhome to Camping World in Spokane on April 1, 2014. Thinking the leak was fixed we picked it up on April 26, 2014. The leak was not fixed so we again took the Motorhome to Camping World Spokane on April 29, 2014. On May 19, 2014 we received a call from [redacted] at Camping World that while our Motorhome had been parked on their lot, that it had been broken into. Two T.V.'s and the dashboard camera /radio unit had been stolen. Camping World informed us that they would pay our deductible on our insurance. We immediately called our insurance company to file a claim. An appraiser was sent out by the insurance company on May 22, 2014. In the estimate from Camping World, it was claimed that all new wiring needed to be replaced as well as the two televisions and dashboard unit. Our insurance company paid the claim of $15,871,67 on June 5, 2014. The appraiser had quite a few problems getting Camping World to call him back to set up an appointment. Camping World replaced the dash unit with one that supposedly would work better than the original, however, this was not the case. The cameras would not work as we were told. They also mounted new cameras that were unsatisfactory and put holes in our Motorhome. Originally, the TV in the living room area was mounted on a cupboard door. When Camping World put in the new TV, they mounted it on a side panel, then had to put bungee like cords around it to keep it steady while moving. We finally had to send them a picture to show how it should be mounted. When the thieves took the TV, they took the door too. Camping World has told us that the new cupboard door is on order. This was a month ago. I called [redacted] Motor coach on August 7, 2014. I was told that the order was placed on July 8, 2014, but had been cancelled. [redacted] had questions and had called Camping World 3 times with no response. [redacted]'s policy is to cancel the order within a week if there is no response from the dealer. I was told that I really should find a new repair service, however, we are stuck because Camping World has the insurance money.We have called, texted, emailed, and had face-to-face conversations with Camping World, but we are still waiting for our Motorhome to in the condition it was in when we purchased it. Our Motorhome has been at Camping World the majority of the time that we have owned it. It has now been 3 months since the theft and it still is not in the condition when purchased.Desired Settlement: Please help us, we just want our Motorhome back in factory condition. We have tried so many times and been so patient.We want the new cameras removed and the holes patched to our satisfaction. We want the TV mounted as it was originally. We want this all completed by August 30, 2014.Thank you!!!

Business

Response:

[redacted],

I am emailing you in regards to the response for the above customer’s Revdex.com Complaint. I am sorry about the delay; we have several different managers at different locations that will receive these prior to me receiving them. I just received your emails(s) after requesting the list of the items that needed a response to on 10/09/2014.

The response for this customer is as follows:

The customer has complained about the dash work that they wanted to have done on March 28th,2014. It was resolved through our service department through the manufacturer’s warranty ([redacted]) we had some issues with communication with the customer in regards to exactly where the leak was coming from. The first complaint was that the customer thought that the dash (towards the bottom) was leaking. Later to find out we found that the windshield was leaking onto the dash.

The customer has also complained about the communication issues with the insurance company and the break in that happened while their unit was on our lot. Yes, the unit was broken into and as unfortunate as that is we have done more that a due diligence to resolve the customer’s issues in a timely manner. The customer asked while we were preparing the insurance estimate to switch the dash unit from a Voyager Monitor to a Kenmore unit (which included a whole new camera set up). We called one of our local vendors ([redacted]) to get the set up the customer wanted as they went into [redacted] and spoke to the sales person (Ben) there and went over all of their options that they had. At that time we (Camping World) offered the direct replacement monitor (Voyager) in our store but, as business in the customer service world works; we give our customers what they want. At the time of the pick up the customer had changed their mind on the unit and requested that we replace the monitor back to the factory original. We called the customer to let them know that the new monitor came in (3 days later) and they at that time had decided that they wanted to just pick up the part (with no explanation as to what their plans were for install) the customer at that time was told that we would be billing a supplemental to the insurance company and the customer absolutely declined that and stated that she doesn’t feel as though we should be allowed to charge for the parts we gave her in addition to the original Kenmore we installed. This is still showing as an outstanding bill for this customer. The customer had also had yes, called [redacted] and spoke to the customer service side and not the parts & service department at the manufacturer. She was incorrect & sent us an email apologizing for accusing us of not ordering the parts when she found out that she was wrong. This also has been resolved. The customer’s came in about 12 weeks ago to finish up the install of the TV hinge and left very happy with us.

Consumer

Response:

[redacted]

Re: Claim #[redacted]

Dear Sir/Madam:

We disagree with the response of Camping World to our complaint #[redacted]. Their response is inaccurate, and though we are now in possession of our Motor Home, the service issues took three months, and we feel the substandard work that was done has devalued our Motor Home.

In rebuttal to their claims, I submit the following:

1. Leak stated in paragraph 2

· The leak was caused by lack of sealing around the right rear view mirror as stated in the Camping World's shop order #[redacted] dated 4/07/2014. The repair was completed on 5/12/2014.

· The break-in occurred on 5/29/2014.

1) Dashboard Unit Kenwood #[redacted]

· We did not ask for the dash unit to be replaced with a Kenwood Unit. This was Camping World's recommendation. We did not know anything about the unit. We did go to [redacted] from which Camping World ordered it (and then charged the insurance company $1800.00 for a unit that sold retail for $1148.00) to check on what was ordered.

· A Voyager replacement monitor was never offered to us by Camping World.

· The Kenwood unit was installed, but after testing the Kenwood Unit we discovered it did not work as the old monitor had and how Camping World assured us that it would work), we asked Camping World to order a new Voyager Monitor, however, we did not ask them to replace the Kenwood unit #[redacted]. The Kenwood unit has not been removed, the Voyager Monitor was installed on the top of the dash by an independent contractor.

· I was not told that they would charge our insurance company for the new monitor, I was told it was free of charge. Never did I say not to bill the insurance company.

· We have never received an invoice for the Monitor. We have never been delinquent on a bill. I will provide a credit report to show this, if necessary. When we picked up our Motor Home on 8/29/2014, I was assured there were no outstanding charges. In fact, we were told to submit our invoices from the Independent Contractor and that we would be reimbursed. We did that on October 4, 2014.

3) TV Mounting

· I did speak to the Parts Department at [redacted], attached please find a copy of the voice mail from Mr. [redacted] , showing his phone number at [redacted].

· We did not pick up our Motor Home twelve weeks ago, it was August 29, 2014, and no, we did not leave "very happy with Camping World".

· We were told that the molding would be replaced where they had mounted our TV incorrectly. They did not do this, just patched the holes with putty.

Please find attached a diary I have kept since this ordeal started. I also have copies of supporting emails and text messages sent to us by Camping World. Please let me know if you want these.

Thank you for all of your help.

Sincerely,

[redacted]. [redacted]

Review: This email from [redacted] trailer explains what happened to our trailer, while on vacation.

To Whom It May Concern,

On July 27, 2014 we received a call out about a camper broke down in a motel parking lot. We went to the site and met with [redacted] and his family. We found the camper without a wheel. The bearings had failed and the spindle was ruined. We removed the axle and took it to the shop. The axle was a size I do not carry and so we built one for the trailer. After we built the new axle we took the one good hub off the damaged axle and found that the grease was still red and clean but the hub was loose on the spindle. With further inspection we found excessive play in the remaining two wheels. We took the axle back to the site and put it on the trailer in addition to resetting all spindle nuts to zero lash. As we worked on this trailer we also noticed the springs were running flat, there was no arch in the springs at all. We looked at the GTW for the trailer and I believe it was approximately 7250lbs with water that's excluding the weight of the personal belonging's. The axles that are under the trailer are only 3500lbs each giving a total GTW available of 7000lbs. The axles are insufficient for the GTW of the trailer, combine that with the loose axle nuts and I would expect exactly what we saw.

This letter of findings was a request of Mr.[redacted].

Thank you

Owner

[redacted] Trailer

1[redacted] We purchased our trailer in March 2013, brand new, we are the first owners. We purchased a 7 year extended bumper to bumper warranty. The axel built is temporary, to just get us home from Texas. We took the trailer to Camping World as soon as we got home to have this fixed. It took them 2 weeks to finally decide to fix this and reimburse us for the repairs that were only temporary repairs. We went to go pick up our trailer because we were told that it was ready and found that the axel was never replaced, nor were the springs, spare tire rim and damage to the trailer. With the temporary fix it is not safe for us to drive down the road, it is a threat to our lives. We told them that and the manager even said herself that she would not allow her family in it either. What is frustrating is that we are still paying for a trailer that we cannot use and we have a seasonal spot that we paid for at a resort. The manager said she is going to contact the manufacture company to have them get this all fixed, but our warranty through the manufacture is up it was only a 1 year warranty. I even contacted the manufacture myself and they told me this is camping worlds responsibility as the warranty is up with them. Their sales reps are selling trailers that supposedly have a bumper to bumper warranty that fixes anything and everything. This is false advertising per the manager [redacted] at camping world.Desired Settlement: We want this replaced correctly. Everything we have asked for. We want them to honor that false advertising warranty, because it is not at customers fault that they were told the wrong information. We do want to hire an attorney if you can please recommend one, as we are going to pursue legal action. Thanks

Business

Response:

[redacted],

I am emailing you in regards to the above customer’s complaint with the Revdex.com; [redacted].

Our customer’s [redacted] & [redacted] brought the trailer into us approximately a week after the unit broke down on their way back from Texas. When the customers were checking their travel trailer in with our Service Writer [redacted]; [redacted] started to yell at [redacted] when he was trying to explain how the warranty process works with the breaks, bearings, axles, etc. We were simply asking the customer questions that pertained to the maintenance of the trailer. It is a customer’s responsibility to have the wheels and bearings inspected and packed in order to upkeep any of the manufacturers warranties. When explaining this to the customer he continued to yell and scream at [redacted]. The service manager [redacted] intervened the situation and told the customer that we would submit the information to the manufacturer to get the axle replaced but, only under the circumstance that the manufacturer approves it. The manufacturer declined the replacement because when we submitted the photos and the diagnoses as to what it would take to repair/replace the axle the manufacturer stated that the customer had failed to maintain his unit. We as a dealership wanted to help the customers as much as we possibly could and we reimbursed the customer $848.43 for the work that [redacted] Trailers did. The customer was given the option to pay for the axle work & they declined.

Thank you for your time in reopening this complaint with our response.

Thanks again,

[redacted] - General Sales Manager

Camping World of Spokane

###-###-#### Work

Review: We, [redacted] and [redacted], own a 2008 [redacted] Recon and currently have it at Camping World of Liberty Lake for the past 10 weeks. We bought an extended service plan and when the trailer needed fixed we thought what a better place to go than Camping World. We live 160 miles north of there and pull the trailer over the tallest pass in the state to get there. We took our trailer in because the front landing jack would not support and hold the trailer when lifting and we had a stabilizing jack in the rear that was "growling". We have received nothing but empty promises and 1 more week statements. [redacted] and [redacted], the service writers, have been gracious, but of no help in resolving the issue. When I set a meeting to sit down with [redacted] and the Service Manager to figure out just where we are at I was informed the Service Manager had been fired because not just mine but many other issues had taken place like mine. The new Service Manager promised results and we received a call that the parts would be here by Friday, June 20th, and trailer done Tuesday the 24th. We called on the 19th and the 20th asking for an update so I could plan the trip to go pick up the trailer. On June 23rd we finally got a call back from [redacted] to say [redacted] and the new Service manager were out until Tuesday and it looks like the parts will not be here for another week. We called and talked to the new Service Manager the following week and she told us that [redacted] had been fired and that she would personally take over our claim and that the parts were due in later that week. We asked for a phone call when they arrived, but never received one. We tried calling multiple times on July 2nd and got voice mail that were never returned. We finally heard from [redacted] that our parts were in and that it should be fixed soon. We called today, July 5th, and were told that the parts did not fix the problem which puts us back at square one. They are trying to do bandaid repairs on our landing jack problem - none of which have worked- and our extended warranty plan covers ALL parts. We are getting conflicting stories on whether they have fixed the stabilizing jack in the back. They have also broken our pin box since it was delivered by us to their location.

We have already missed one planned camping trip because of Camping World and with the latest development, we are now looking at missing another one. all I am ready to call [redacted] and have my RV towed from where it is broke down and taken to a reputable repair shop. However, I am unsure how that would work with our Extended Warranty Plan and deductibles and what not since we started the process at Camping World. I am a patient guy, but 11 weeks...really? Can you look into this please?

[redacted]hard [redacted] Hm: ###-###-####

Cell: ###-###-####

Wk: ###-###-####** Policy number [redacted] Member number [redacted]

GS Road Side Assistance [redacted]

2008 [redacted] Recon 5th wheel ToyhaulerDesired Settlement: Ultimately, what we are looking for is our trailer to be repaired in a timely, reasonable fashion. Unfortunately, timely is out of the question obviously since they are now going to have to order a replacement landing jack that they should have done in the first place. Secondly, we want them to repair the pin box that broke while in their Service yard. Thirdly, we would like a billing adjustment in any charges that may have accrued in exchange for the delay and loss of reasonable use of our trailer had they done the job correctly and quickly in the first place.

Regards,

Business

Response:

[redacted],

I am emailing you in regards to the above customer’s complaint to the Revdex.com in regards to all of the work and delays that they had experienced while their unit sat in our service department.

This customer brought their unit to us & the previous service writer that worked on this is no longer with us due to this very customer. We found as a management team that the customer’s work order was not dispatched in a timely fashion as all of our customer’s expect from us. We found the work order after going through some intercompany pains; our Service Manager [redacted] spent a great deal of time with this customer explaining the situation and how we were very much all over the situation from that point forward. The customer’s parts that were ordered were unfortunately shipped to us from the Manufacturer ([redacted]) came in wrong on 2 different occasions. The customer had other issues that we had finished up under an extended warranty claim. We feel as a dealership this customer is extremely happy and has been in to see us for other service work since this complaint was filed.

Thank you for taking the time to reopen this complaint with our response attached.

Thank you again,

[redacted] - General Sales Manager

Camping World of Spokane

Spokane, WA 99016

###-###-#### Work

Review: Took in my pop-up camper due to problems with 12volt system. They fixed frayed electrical wiring and switch to the 12v system. I picked it up and the 12v system did not work. I returned it and they told me my battery was dead. I bought this battery new 6 weeks ago and they told me the battery was normal when I brought it in. They then told me to leave it with them and they would replace the battery since it is under warranty. I had spoken with [redacted] who manages the repair department before agreeing to leave it there to have the battery replaced. I called back 8 days later and told me they had no idea why it was still there. Spoke to [redacted] who told me they do not service this type of battery despite being told by the manager [redacted] that they could address the battery issue, which is why I left it with them over a week.

Battery worked when I took it to camping world. They charged me $450 dollars and did not fix the system. My electric still does not work and my new battery is now dead.Desired Settlement: New battery and working 12v system

Business

Response:

I'm really at a loss as to what is happening to my responses.

The battery in question was purchased at a different business. We went ahead and got it covered under the manufacturers warranty and we replaced it. We are currently waiting for the customer to pick his tent trailer up.

Thanks

Review: We signed a Consignment and Sales agreement with Camping World RV Sales BDC Manager [redacted] to sell our 2012 Thor Komfort 2410 travel trailer. The contract stated owner will accept $21,500.00, less any unpaid balance owing, as shown above , in full payment for the vehicle. We both signed this. The contact further stated we would be given a copy of the Purchase Order between Dealer and the purchaser. The contract further states the terms of this agreement may be varied, but only upon written agreement of both parties prior to sale of the described vehicle. This was dated 13th day of Feb 2015 and expires on May 13, 2015.

The agreed sale amount $21,500.00

pay off amount $13,316.11

correct amount to seller $ 8,183.89

amount received $7,196.59 Check not cashed as not the agreed amount.

difference owed to us $987.30

Additionally we left the hitch and sway bars in the trailer to be sold separately as they could not sell those items. We verbally agreed to sell those items for $350.00. Per [redacted], those items cannot be located and we have not been compensated for them.

I have called and left at least 4 voice mail messages on [redacted]'s voice mail and have not received any messages back, written documents or checks for the above.Desired Settlement: An additional cashable check for $987.30, for the sale of my trailer. Plus either my hitch and sway bars so I may sell them or an additional check in the amount of $350.00. Total amount $1,337.30

Review: I recently purchased a new travel trailer for camping world. I've had nothing but issues with it and cant get anywhere to get things fixed. The first time it went in for warranty work I had to contact Jayco to have them contact camping world to expedite the warranty work. This time, I dropped the trailer off the 1st part of july and they still have it to this day. They keep telling me it will be done next week but next week never comes. Just now I found out that the parts are scheduled to be delivered the end of September now... Since I've purchased the trailer they have had it in their possession longer than I have!Desired Settlement: I can't use the item so I want them to buy it back for what I'm into it since they sold me a pile of crap anyway... I also want Jayco to be made aware of how lousy management and service is at this location. While I was in Iowa I was treated exceptionally well by another camping world locations. The Spokane location is a [redacted] lot that needs a serious wake up

Review: Though the quality and prices may be of good value, I would suggest that folks be very very cautious when purchasing from this company. I recently bought an item for a total of about $20 dollars which included shipping. Not a big purchase by any means but a purchase just the same. The next day I noticed in my bank account that there was not only the agreed purchase amount but also another amount charged for another $5.42. I called Camping World to have them explain how they can continue charging randomly like that and they told me that it would be credited by midnight and wouldbe reflected on my bank account as a credit. Next day nothing, the following day there is a charge for about $25 which is the original$20 plus the mysterious $5.42 and another charge of $5.42. So now we are up over $30 for a $10 item. Once again I called and they told me that they would take care of it. When I got home today I had an email from them telling me it would be resolved within the next 30 to 60 days. This is notacceptable and they are not authorized to keep charging on my account. When a person makes a purchase, they agree to the total cost with shipping, not the total cost plus other random charges. This to me has nothing to do with the amount, it has everything to do with principle. Be aware!!!Desired Settlement: Just want to make people aware of business that is freely charging fees for no unknown reason!

Business

Response:

We currently trying to reach this customer, but the phone # listed is not valid. We have sent an email and you will see in the attachment, that once we receive a reply will correct this issue

Thanks

Consumer

Response:

I have already talked to [redacted] from Camping World at the end of September and there was nothing resolved for the simple reason that there is nothing to resolve. You see, this has absolutely nothing to do with any amount of money. This has everything to do with principle. When you sell an item to someone on line and they pay for it via their credit card, it does not give you the right nor permission to continue charging their card random charges. Regardless of weather they were caught and reimbursed the victim, it is fundamentally wrong to even try something like this to see if you can get away. Businesses seem to think that they can sneak a hidden charge on customers thinking that if they get caught or the customer asks questions that all they have to do is say they are sorry and correct the issue. The reason that companies do that is for the percentage of folks who don't notice or don't say a word. May not be much of an amount but multiply that my thousands or millions of customers and you have extra millions in pure profit. This is a very well know practice among many businesses and it's getting old. There will be no resolve until there is a form of punishment that not only fits the crime but also deters it from ever happening again.

Respectfully, [redacted]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

Business

Response:

This customer was responded to on two different occasions by the General Manager of retail operations, [redacted]. This customer purchased online and was told to come to our store for a refund. Our sales associate made a mistake and inadvertantly charge the customer again insted of crediting their account. We appologized profusely and immediately issued the refund. We requested the customer forward in detail the events leading up the error

and he said he would be more than happy to when he returned home. We wanted to use this case as an example to make sure our associates didn't make this mistake again. We never heard from this customer after the phone conversation with [redacted]. This was simply a mistake and in no way a conpiracy to hold without cause a customers money.

a

Review: I bought a 26ft sandstorm toy hauler from camping world on july 22nd and picked up the unit on july 31st from camping world. He decided to take it out camping on Friday ( 3 days after we got it) we had a huge leak from the water heater that flooded from the kitchen all the way to the bedroom and it was about 2 inches of water under the sink and in the bedroom. After camping world fix this issue we took it out again and discovered another leak this time in the bathroom coming from under the wall. After dealing with camping world they said the manufacture ended up cutting a pipe that they shouldn't have when installing the water heater. I have bought in my trailer to them 2 times and on the last time to go pick it up half of the repairs that needed to be made were not even done. Plus in the bathroom where the second leaked happened the wood is starting to flake off, which means that it is damaged due to the water but they are saying they don't see any water damage. It just feels like to me that they are trying to get away with selling me a lemon of a trailer and they keep on telling me all is fixed but yet I still have more and more issues with it. The bottom line if they would have inspected the trailer from the beginning like they said they had to do none of these issues would have came back to me. Just seems like they aren't taking responsibly for there employees actions. I will never ever buy anything from camping world again this has been the worse customer experience of my life and I used to work in retail.Desired Settlement: I just want to go some where else to get a trailer this whole thing has been a nightmare. I have waste couple of hundred of dollars just driving to drop off the trailer due to me living 3 hours round trip away from camping world. I would like them to take the trailer back and call us even at this point.

Business

Response:

?

[redacted],

I am emailing you in regards to the above customer; [redacted]. Attached below is the customer’s complaint to you.

This customer did have some water leaks after the time of purchase. This customer’s issues were resolved through the warranty manufacturer. We have asked for an opportunity from the customer to come in and let us show her that we are willing to do what we need to; to take care of any further warranty work that she needs done. Our dealership has gone through some growing pains and we are doing whatever it takes to get our customer’s taken care of. If the customer would like to have any further service work completed, I would like to direct her in the direction of my Service Manager [redacted].

Thank you for taking your time to reopen this complaint with our response attached.

Thanks again,

[redacted] - General Sales Manager

Camping World of Spokane

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Address: 19651 E Cataldo Ave, Liberty Lake, Washington, United States, 99016-9678

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