We have reached out to Mr [redacted] immediately following initial complaint We are scheduled to arrive ate his home on Friday April 3rd to assess and remedy the problem
In response to complaint # [redacted] we have communicated with our customer and have apologized for the delayWe were able to make an appointment with him to replace his sump pumpSo in short, I'd say it's resolvedThank you.Regards,Kerry A [redacted] Service DepartmentADBS
From: Devin S [redacted] Sent: Wednesday, January 17, 10:AM To: [redacted] Subject: [SPAM?] Fwd: complain # [redacted] We will be refunding the customer for the deposit and we are still working on getting it out to him
On 5/8/we removed our Campora owned propane tank from Mr***’s property as instructed by Mr [redacted] on 5/1/ Mr [redacted] initiated service with Campora at his home in August At that time he completed all required paperwork to open an account with Campora, including a “LP Gas Sales Agreement” The terms of this agreement do state: **Campora also reserves the right to charge for regulatory fee, emergency deliveries, final read fees, equipment removal, pump out and/or restocking fees under appropriate circumstances and when no prohibited by law Prices and fees in effect as of Agreement Date are subject to change without notification Campora may increase/decrease its price and fees are reasonably needed due to market fluctuations and other factors Current prices and fees will be available at the local Campora office Early Termination Fees shall be payable if Customer terminates the Agreement prior to initial TermWhen Mr [redacted] entered our establishment on 5/22/to dispute the tank removal fee that had been charged to his account It was explained to him that the fee was justified per the Campora Sales Agreement and is actually a fee that is commonly charged industry-wide The fee represented an hour of our regular labor rate Mr [redacted] demanded to see a posted fee schedule stating “your Sales Agreement says you must have one posted in your office” I explained to Mr [redacted] that the Agreement actually states that the current prices and fees were available at the Campora office and that we had provided him with that information with our explanationMr [redacted] has a very strong opinion that he was a victim of price gouging and that Campora was unfair and deceptive I would like to put those accusations to rest as this is absolutely not the case Campora has acted in accordance with the Agreement that we entered into with Mr*** At this time I feel it is in the best interest of both parties to refund the labor fee Mr***’s satisfaction is far more important than an $labor charge, whether he is a customer or not
Response to [redacted] Complaint- I have looked at the complaint by Mr [redacted] and have come to the conclusion that we did indeed make a few mistakes with this customerBefore this complaint was logged with the Revdex.com we were already looking at the string of calls that were made over the weekend to see what was going onAs I tracked it down it all started when the Angels Camp office decided to lock off Mr [redacted] thinking he had movedThen he called and another CSR took his message and forgot to remove the lock before the weekendOn Saturday Mr [redacted] called our answering service and the message was given to the person on-callHe attempted to call Mr [redacted] immediately and the number that he had given to the answering service was not in serviceThis also could have been the answering service writing the number down wrongOur on-call person then called the service back to verify the number and it was the sameAt that time he instructed the service to give Mr [redacted] his cell number if he called backMr [redacted] did call back on Sundayand a manager called him back and the manager called our on-call rep to remove the lockThis was done on Sunday afternoonAlthough we try to be the best at customer service we are human and do make mistakesWe are in the process of refunding Mr [redacted] 's last delivery as a result of our errorThis would have been a typical complaint resolution even if the Revdex.com was not contactedWe consider this matter closed and will be contacting Mr [redacted] today with our findingsThank You, [redacted] Regional Manager Campora Propane [redacted]
[redacted] has since been reimbursedThe person responsible for her complaints has been terminated due to this and many other neglectful situations on his behalf [redacted] has cashed her reimbursement check and an apology message for the inconvenience was left on her voicemail when reimbursement check was sent out
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
We have reached out to Mr [redacted] immediately following initial complaint We are scheduled to arrive ate his home on Friday April 3rd to assess and remedy the problem
In response to complaint # [redacted] we have communicated with our customer and have apologized for the delayWe were able to make an appointment with him to replace his sump pumpSo in short, I'd say it's resolvedThank you.Regards,Kerry A [redacted] Service DepartmentADBS
From: Devin S [redacted] Sent: Wednesday, January 17, 10:AM To: [redacted] Subject: [SPAM?] Fwd: complain # [redacted] We will be refunding the customer for the deposit and we are still working on getting it out to him
On 5/8/we removed our Campora owned propane tank from Mr***’s property as instructed by Mr [redacted] on 5/1/ Mr [redacted] initiated service with Campora at his home in August At that time he completed all required paperwork to open an account with Campora, including a “LP Gas Sales Agreement” The terms of this agreement do state: **Campora also reserves the right to charge for regulatory fee, emergency deliveries, final read fees, equipment removal, pump out and/or restocking fees under appropriate circumstances and when no prohibited by law Prices and fees in effect as of Agreement Date are subject to change without notification Campora may increase/decrease its price and fees are reasonably needed due to market fluctuations and other factors Current prices and fees will be available at the local Campora office Early Termination Fees shall be payable if Customer terminates the Agreement prior to initial TermWhen Mr [redacted] entered our establishment on 5/22/to dispute the tank removal fee that had been charged to his account It was explained to him that the fee was justified per the Campora Sales Agreement and is actually a fee that is commonly charged industry-wide The fee represented an hour of our regular labor rate Mr [redacted] demanded to see a posted fee schedule stating “your Sales Agreement says you must have one posted in your office” I explained to Mr [redacted] that the Agreement actually states that the current prices and fees were available at the Campora office and that we had provided him with that information with our explanationMr [redacted] has a very strong opinion that he was a victim of price gouging and that Campora was unfair and deceptive I would like to put those accusations to rest as this is absolutely not the case Campora has acted in accordance with the Agreement that we entered into with Mr*** At this time I feel it is in the best interest of both parties to refund the labor fee Mr***’s satisfaction is far more important than an $labor charge, whether he is a customer or not
Response to [redacted] Complaint- I have looked at the complaint by Mr [redacted] and have come to the conclusion that we did indeed make a few mistakes with this customerBefore this complaint was logged with the Revdex.com we were already looking at the string of calls that were made over the weekend to see what was going onAs I tracked it down it all started when the Angels Camp office decided to lock off Mr [redacted] thinking he had movedThen he called and another CSR took his message and forgot to remove the lock before the weekendOn Saturday Mr [redacted] called our answering service and the message was given to the person on-callHe attempted to call Mr [redacted] immediately and the number that he had given to the answering service was not in serviceThis also could have been the answering service writing the number down wrongOur on-call person then called the service back to verify the number and it was the sameAt that time he instructed the service to give Mr [redacted] his cell number if he called backMr [redacted] did call back on Sundayand a manager called him back and the manager called our on-call rep to remove the lockThis was done on Sunday afternoonAlthough we try to be the best at customer service we are human and do make mistakesWe are in the process of refunding Mr [redacted] 's last delivery as a result of our errorThis would have been a typical complaint resolution even if the Revdex.com was not contactedWe consider this matter closed and will be contacting Mr [redacted] today with our findingsThank You, [redacted] Regional Manager Campora Propane [redacted]
[redacted] has since been reimbursedThe person responsible for her complaints has been terminated due to this and many other neglectful situations on his behalf [redacted] has cashed her reimbursement check and an apology message for the inconvenience was left on her voicemail when reimbursement check was sent out
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***