Campus Apartments, Incorporated Reviews (%countItem)
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Campus Apartments, Incorporated Rating
Address: 4043 Walnut St, Phila, Pennsylvania, United States, 19104-3550
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www.campusapts.com
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My son is living at an apartment called The Tenn in Knoxville, Tennessee. Campus Apartments of Philadelphia owns this property. My son’s apartment (***) was seriously damaged due to a flood in an apartment above his. I have made multiple phone calls and sent emails. Thus far, I have received no response from Campus Apartments. The apartment has been covered in plastic for weeks. *** has not been able to use the kitchen, the common living area, or his bathroom.
Re: Complaint
ID ***; ***Dear ***I am writing on behalf of Campus Apartments with regard to
the above complaint. The ownership entity of the property which is the subject
of the complaint is *** Knoxville, LLC, a Delaware limited liability company
and the manager of the property is Campus Apartments Management, LLC, a
Delaware limited liability company. Both are affiliated, but not under common
ownership.For your reference, enclosed is the lease for the resident
in question, *** P. Smith. His mother, *** is listed as the guarantor
of the lease, however she never signed the guaranty and therefore would not be
considered a guarantor of this lease. ***’s unit is ***The incident which involved an overflow toilet occurred in
unit *** on May 5, 2020. The overflow occurred because someone stuffed the
toilet with paper towels. The incident was reported to our office at 5:32 am
and by 7 am our contractor *** (a national remediation company) was on the
scene to extract water, disinfect and clean. Unfortunately the leak went through 3 floors and also affect
Mr Smith’s bathroom which was outside across the hall from his bedroom. His
bedroom was not affected. The kitchen which he shared with his 4 roommates was
also affected as was the hallway. The affected areas were partial kitchen
ceiling, limited sections of flooring and drywall. No appliances were affected.The repairs (ceiling, flooring, drywall and full cleaning)
were completed on June 4, 2020. It
should be noted that our efforts to complete these repairs were hampered by the
residents of 303 because they consistently unplugged the *** equipment
(fans) which were set up to dry out the wet areas.It is important to note that *** never made any
complaints to management regarding his unit, including the fact that his toilet
was not operable. Had management been aware of this fact, the toilet would have
been immediately repaired or replaced. In fact, *** was not even residing
at his unit during the applicable time period, presumably due to the COVID 19 situation
(according to his roommates).The first contact management received regarding this
particular unit was on May 15 when *** called and complained about
numerous things. Her primary concern was that the amenities had been closed due
to COVID 19. She indicate that her son came to pick up items and that personal
property was damaged. She was belligerent to the staff and would not let them
speak. *** also called again on June 4 to berate our general manager and
curse at the staff. She did not mention any damage to personal items at either
call. Additionally, the landlord denies that no return call were made and, in
fact, is aware of only the calls of May15 and June 4, 2020.To the best of landlord’s knowledge, the resident has sought
coverage from their insurance carrier.As you will note from the lease, residents are required to
carry insurance for their personal property,; the landlord is not responsible
for any damage unless due to gross negligence (section 15); the landlord is fully
released from any damages (section 16); and the landlord has 30 days to cure
any default (section 27). In this case, there was no negligence, let alone gross
negligence. This was caused by the intentional act of a third party and any
recourse should be addressed to that party. Moreover, the landlord acted within
minutes and a restoration company was on site within 2 hours to address the
emergency part of the incident. The situation was entirely remedied within 3o
days even given the COVID 19 complexities in getting labor and materials.
Representatives of the landlord and management company were in the unit
numerous times during the remedial period and noticed no foul odor.
Additionally, the landlord through its management company denies that no return
calls were made and, in fact, is aware of the single call by *** on May
15, 2020.
Accordingly, the landlord and management company do not feel
that there is any lability or wrongdoing on their part and therefore the
resident should look to its insurance carrier and to the person who caused the
damage for any compensation. Respectfully,Kara ORegional ManagerCampus ApartmentsEmail: ***@campusapts.com
I had a lease contract with one of the property (***) that is owned by Campus Apartments from 08/23/2018 to 08/03/2019. Campus Apartments(CA) issued a financial move-out statement on 08/30/2019 about the security deposit of $2,320. As far as I know they had the obligation to return the security deposite within 30 days of my lease expiration date. Until today(10/30/2019), I have not received it.
I contacted the *** through the resident portal on how long it takes for the check to arrive, and the area manager(Rebecca (Becky) R) replied with the email: ***@campusapts.com that she does not know. I asked a follow-up question to the email about if she can reissue the check directly to my bank account, and she never replied back to the email. She claims that that inquiry never went to her.
After waiting for more than 2 months (10/19/2019), I received an email from the CA corporate office (Nick B) that the check got returned because of the insufficient address. To make sure that what was written, I asked which address they sent the check to. Rebecca R told me over the phone that it is likely that they sent the check to my previous address (***). I personally doubt her explanation as it does not make sense for them to send the check to themselves.
As I did not want to wait another two months, I asked the check to be reissued to my bank account. They refused to do so as they are a large corporation. I see no reason why a large corporation cannot reissue a check directly to a bank account as a large institution as *** was able to do so.
As of yesterday (10/30/2019) they said they will provide me with tracking number as soon as they sent the check. I have not received any email from them yet.
Communicated with past resident outside of this compliant. Refund payment was mailed to past resident via USPS to an International address. Tracking information indicates that item will be delivered on 11/13/2019.
Dissatisfied with misleading information conveyed by Campus Apartments and fees.
1) When a resident receives a "Rent is Due Soon" e-mail from Campus Crossing, they are brought to a page showing that the Amount Due is $0. Campus Apartments should either change their system to show what is Due or should simply state "Rent is due Today" when it is able shows what the amount Due is.
2) Fees to transact business I believe should be included in the rent fee, not charged to the resident.
Campus Apartment is not a bank and should have accurate information on what is due when a resident views the company site. I believe CA it taking advantage of new consumers (students) with inaccurate information and fees.
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1411 K St. NW,
10th Floor
Washington, DC 2005-3404
[email protected]
Web: www.myRevdex.com.org
October 9, 2019
To Whom It May Concern;
Re.: *** , ***, NC, Complaint regarding billing or collections.
This letter has been addressed to your attention in regards to the above filed complaint. We regret that *** is dissatisfied with our current level of customer service. It would seem that in our attention to provide a curtsey rent reminder to our residents it has caused some confusion. On the 28th each month a rent reminder notice is extended to our resident as a reminder that rent will be due on the first of the month. The notice provides a summary of any current charges due to the account. If there are no currently due charges the notice will indicate $0 as being due.
As it relates to the lease and all applicable charges; they are indicated on our website and the first section of the lease agreement. All residents have access to the resident portal where they can retrieve a copy of the lease agreement. It is our desire to be as transparent as possible with all future prospects and residents.
Please let us know if any additional information is needed.
Respectfully,
Jackie G
Regional V.P. of Operations
Campus Apartments LLC
Good afternoon,
I am contacting you to file a complaint regarding ***/Campus Apartments at *** Philadelphia.
I moved my furniture out on the 25th of May and moved out that weekend.
I contacted *** on the 10th of June to ask about my security deposit delay and 8 days later on the 18th I recieved an email saying
I am being charged for furniture removal by the leasing office, even though I did, indeed, remove all furniture from the building.
I am being charged on the pretense that I did not remove the sofa from the building properly. However, before my sofa could be picked up, someone else claimed it (within that same hour) and brought it back into the apartment building's lobby (on camera).
Yet, I am still being charged for the removal of this sofa and management says if they don't recieve payment in 30 days they will send the claim to a collections agency.
Thank you in advance for your assistance.
Best
On June 28, 2019, University City Associates received an email from ***, former resident of ***, Apt. ***, disputing a charge placed on his account for a sofa removal following his move-out. As the General Manager of ***, the dispute was under review when the resident submitted a follow-up email on July 11 stating “Someone else moved the sofa back into the apartment lobby while I was trying to sell it, I assume to keep for themselves.” The sofa was discovered in the lobby of *** on the morning of May 28, 2019. *** returned keys to his apartment one or two days prior. I responded to ***’s dispute via email on July 11, stating that it is the residents responsibility to remove and dispose of all personal belongings properly prior to their check-out, therefore the charge in the amount of $263.26 would not be removed. On July 16, *** paid his outstanding balance to cover the cost of the sofa removal.
I was the lease holder and guarantor of an apartment for my son at U of *. He was selected as a RA for his college and was provided a dorm room. We met with management and they discussed the option to sublet for $300.00. We were able to find another student to rent the apartment and completed the process paying the $300 fee to close his account in January. In the first week of February we discovered my son had an automatic withdraw from his account for his monthly rent of $625.00. We immediately contacted management who stated our account was still open and we had direct withdrawal that was why he was charged. They also charged the new tenant his rent of $625.00. They stated they will close my son's account and refund the money. After two weeks we called again and they stated the check for $625.00 must have been lost in the mail. We called again after another two weeks and they said they would have to issue another check. I called on March 28 and they said we would have to wait until April 1 so they could reissue another check and it would be ready on April 2 and they would contact us. I asked for the check to remain at the office and to call me for us to pick it up. I didn't hear from anyone and called again. The person said he knew nothing about a check. This is criminal to keep our $625.00 and charge the other tenant $625.00 in addition of me paying $300 to have management handle this entire process. This whole situation is wrong and does not reflect highly on the large apartment rental company.
relet his apartment in January 2019. We did not charge him February 2019 rent but we did receive a payment on February 1st, 2019 in the amount of $625 because he did not end his automatic payment that he had set up. We do not have access to his banking information to stop auto payments. Shortly after discovering *** had overpaid, we issued the refund. *** did not leave a forwarding address so the payment was sent to his address at *** where it would be forwarded with his other mail. His refund was delivered to the address we had on file and had been sitting in his mailbox. *** also did not set up mail forwarding with USPS and therefore the check eventually was returned to our corporate office. After the returned check was received, a new check was immediately re-issued and sent to the leasing office for him to pick up. *** picked up the newly issued check at *** office and therefore has already been reimbursed for the amount he overpaid. We do not plan on refunding the relet fee of $350 as nothing was processed or charged incorrectly. The reason an additional payment was received by us was not because he was incorrectly charged, it was due to his failure to stop his auto pay. The delay in *** receiving his refund was because he did not provide a forwarding address.
I signed a lease at *** apartments in College Station, TX.
From the first day I moved in there were major issues. The apartment was nothing like the model or the advertisement. The ad boasts brand new renovated apartments -- and the model unit reflects that.
The actual units however are completely run down and worn out. Mismatched carpet, dirty walls, leaking toilet, loose fixtures, ceiling fan loose...and cockroaches.
The local management was no help at all, I expressed my concerns and was relocated to a slightly nicer unit but still substandard. I asked where was the renovated units mentioned in the ad, to which they responded that renovated meant they would replace things as they got worn ie basic maintenance.
The ad stated roommate matching. As a student I made sure to express that I strongly preferred another student or a quiet professional. My actual roommate had a 4 year old child and a girlfriend that would sleep over regularly and do drugs together. Again, when I brought it up to management it was dismissed and I was told I could call the police to resolve the drug issue.
It just became too much and after only 3 weeks of living there I moved out. I'm still stuck in a lease for an apartment that was not as advertised. I have never had a worse rental experience. Contacting the corporate office has not been successful. I have called multiple times and am directed to a call center. I have never gotten a callback.
I feel swindled by this business.
Hello - Our model is a representation of the style and size of the units available at the property but is a show unit only (with no one living in the unit). Actual units vary based on unit type, finishes, etc) and may not be identical to the model. We have all residents complete a move in inspection upon moving in so any items that need to be repaired can be reported.
Our roommate matching process is completed to the best of our ability based on information known to us at the time of making the assignments while also complying with Fair Housing laws that may limit information that we can consider when placing roommates. We encourage roommates to work through differences they may have, will help mediate situations when needed or in some cases will work to transfer roommates to a different unit if available. These options will remain open for Mr Wirtz while his lease is in place.
All Residents have the ability through their lease to relet their unit if they wish to be released from their lease. We are happy to walk *** through this process, provide the Relet and Release Agreement for him to review should he be interested. He contact the main leasing office at anytime to discuss with our General Manager.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: The model unit is a misrepresentation of the actual units. The advertisements state that the units are renovated. They are not. Apartment management states room mate matching based on personality. It is not. I have never had a worse rental experience. This company takes advantage of college students.
Regards
The company does not respond to my requests to solve problems I am experiencing with my apartment. First of all, residents of another apartment in the same building frequently play loud music with strong bass at nights. Before renting the unit, I was promised that all issues connected with noise are being solved anonymously and in a timely manner - that, unfortunately, is not happening. Secondly, the residents of the apartment mentioned smoke cannabis on a daily basis. The smoke drifts into my apartment and a strong smell of cannabis in present every day. I have reported that issue numerous times via email and phone, but again, the company refused to help me. My doctor told me in a risk group for asthma and I was advised to stay in environments with clean air. Because of that, I believe that my health is likely to deteriorate soon. I need Campus Apartments to find an immediate solution to the issue.
Campus Apartments General Manager spoke with the residents in 4100 Locust #5 about the noise and the smell. We also followed up with a letter. The General Manager also informed the complainant, should the issues persist please contact her and UPENN Public Safety to assist.
I am renting an apartment for my daughter, who is a college student in Syracuse, NY. I have made attempts to resolving a billing issue with the Syracuse office. They have deferred to the corporate office in Philadelphia. I have made numerous attempts at speaking to someone in a position to address my issue with being charge a fee that I believe is unreasonable. The Syracuse office staff lied about why we were charged and said the personnel at the Philly office were the only ones authorized to reverse the charge. This company has a reputation for bogus charges and horrible customer service. The following is a copy of the letter sent to the Philly corporate office. I have not received a response to my phone calls or my letter.
To whom it may concern,
On August 23, my daughter xxxxxxxxx moved into her apartment and was asked at the time to make a payment for utility setup. We opted to pay with an electronic check. Inadvertently, the wrong number must have been keyed in. However, at the time, there was no indication that an error had been made.
When I logged into our account to pay the rent I discovered that the payment had not been processed and a $50 returned item fee had been added to the account . I paid the utility setup fee and my daughter went to the office on Harrison Street in Syracuse to explain what had happened and ask for the $50 fee to be reversed. She was told that our bank charged Campus Apartments $50 and therefore they were passing the fee onto us.
I called my bank and was told that they do not charge for electronic transfers that don’t go through. Had it been a paper check that was returned, then a fee would be charged. I had the bank representative confirm with a supervisor that you were not charged for the transaction. I called the *** office three consecutive days, September 5, 6 and 7. Each time I left a message but didn’t get a call back until the third attempt. When I was finally able to speak with someone I explained the situation and was told that no one at that location has the authorization to reverse the charge. I asked for the phone number to the corporate office, but was told they were not allowed to give it out.
I called the corporate office on September 7 and spoke with a receptionist who said she would pass the information along to someone who could help me and to expect a call back. I did not receive a call so I called again on September 13 and explained the situation again and was told I would be called back. I did not receive a call back. There is obviously a pattern of ignoring phone calls at your company.
I am requesting that the $50 charge be reversed. It was an honest error in entering the banking information and did not result in a bank charge from xxxxxxxxxxxxx Credit Union. Therefore, it seems inappropriate to charge a customer $50 and misrepresent that it is a fee to offset a bank fee that was never imposed. I am now receiving email reminders that my balance is past due. I would like this issue resolved swiftly.
Thank you
We are sorry to hear about your concerns with Campus Hill Syracuse. After reviewing your lease, Campus Hill's utility policy includes the residents holding responsibility for utilities from the lease start date to the expiration date. It looks as though utilities were not set up with the local provider until August 20, 2017. Her lease started July 1, 2017 as to why your account was billed for the timing difference. In regards to the payment processed on 8/23/2017; the bank was unable to locate your account as to why you were assest an NSF fee as per the lease terms. Again, I am sorry for your frustration. The balance is reflecting correctly on your account. Please feel free to reach out to our Syracuse office directly at ***Best,Andrea CGeneral ManagerCampus Hill Apartments*** Syracuse NY ***P: F: