Campus Book Rentals, Inc.

To whom it may concern, I was able to look into the account and it looks like the order was placed late afternoon on Friday and the books were shipped out Monday, the shipping time frame you paid for was 5-business daysYour book was delivered on the sixth business dayThe customer
never contacted us throughout this process, if there was some type of correspondence earlier, we could have helped her with the shipping time frame and possibly a refund. Here is a copy of our terms on the shipping process. Shipping CampusBookRentals.com relies on the expertise of our shipping providers which are USPS, UPS, and FedEx to get your books to you on timeRare problems such as weather delays, rural routes, or shipping carrier system delays could prevent a perfect deliveryCampusBookRentals.com agrees to work very closely with any customer that does not receive their book within the time frame selectedAfter a 24-hour processing period, please allow 7-business days (9-calendar days) for standard delivery, 5-business days (6-calendar days) for expedited deliveryShould a problem arise, CampusBookRentals.com will work very hard to track down the delivery problem or send out a replacement textbook at no cost to you. If there are any further questions or comments, please let me know! Mandi

Hello,This book was ordered on January 19th. The customer paid an extra $7.99 for expedited shipping which is 2-3 business days. With one day of processing it was shipped out on the 20th. The customer contacted us on the 24th about not getting his book and due to weather delays the book was delayed...

by one day. We refunded the shipping cost right away and the next day the book was delivered to him. The book was delivered within four business days. If the customer would like to return the book we will offer a full refund.Thanks,Mandi

Hello [redacted],We apologize for the inconvenience. The books we rent out are used books. We cannot guarantee that a used book will include any access codes or supplemental materials. That is stated in our terms and conditions and is also stated multiple times throughout the rental process, including a...

box at the end of the rental process that you have to check that informs you that any supplemental materials are not guaranteed. You cannot place an order without checking that box.  Supplemental materials are usually a one time use, or they are damaged during the books initial use and cannot be reused after that. Although the title of the book might state that an access card or CD is included, however, due to copyright laws we cannot legally change the title of the book to say the supplemental materials are not included. That is why we state that so many times throughout the rental process.  The only way to guarantee that the book will come with that stuff is to buy a brand new book with a brand new access code. The book was recently returned and fully refunded. Thanks,Mandi

The book for Biochemistry was supposed to be expedited shipping and was paid for to be handled & shipped as such but was sent as standard. A company that doesn't take responsibility for their mishaps is no company worth doing business with. Keep your extra charge, I surely will never utilize this company again.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

The customer placed the order on January 17th. The book was shipped out the next day on the 18th. Due to weather delays, the book did not move for about four business days. However the book was still delivered on the 8th business day and the customer chose our free shipping which is 7-14 business...

days. We explained this all to the customer when she contacted us. We will not be able to issue a refund, seeing that the book was delivered within the given time frame.Thanks,Mandi