Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not accept this offer as the information provided by Mr*** is simply NOT true. (1) attached is my original order placed on 9/8/14. I ordered and received four items for a total of $146.75. On 9/30/I returned the Fiji Black Pocketed Performance Shorts which cost $and asked for them to be applied to the purchase of a Fiji Rugby shirt which cost $49.95. On 10/30/I called Campus Classics because I had not received the Fiji Rugby shirt but my credit card was charged on 10/19/for the balance due of $(see attachment of credit card statement). I was told that they had just switched computer systems and my order had "fallen through the cracks." Many apologies were given and two weeks later I received the Fiji Rugby shirt WHICH HAD BEEN PAID IN FULL between by returned item and my credit card. This order was FINALLY fulfilled on 10/31/(see attached receipt) On 12/23/I returned the two rugby shirts and they were delivered to Campus Classics on 12/26/14. I have wasted an unacceptable amount of time trying to be refunded for the two paid in full rugby shirts. Cleary Campus Classics has poor customer service and deplorable accounting practicesThe only acceptable solution to this complaint is a refund for the amount paid of $99.90.
Regards,
*** ***
I apologize for the confusion over what was charged for these two shirts The first shirt purchased was on 9-8-for $attachment This item was later received back to us for an exchange which we processed on 10-30-13, attachment As you can see there was no
additional charge for this purchase as it was made as an even exchange Later this too was returned to us Even as our policy is to not offer refunds on returns after days, *** informed Ms*** we would be willing to do so As it was over ninety days since the original purchase the original payment method has been purged from our records This was communicated as well, and also our willingness to write a check for the return
We are issuing a check for the original purchase amount of the shirt We acknowledge that there has been some delay as many other returns and exchanges are being processed after our holiday season As most returns are within the days it is unusual to have a check issued in this manner To help compensate for the delay we wish to return the original shipping and handling as well (We already absorbed the cost of the shipping of the second order, and no fees were charged.)
The attached check is for $plus $shipping and handling I hope that you agree this should bring this matter to a close
We're truly sorry the delay and frustration caused by these transactions
*** ***Operations Manager
I apologize for the confusion Ms*** also enlisted teh aid of the off of the Indiana Attorney General, and this matter was settled through them on 2-21- The total requested by Ms*** of $has been paid in two checks (attached) for $and $ Following is the information we provided at that time
Dear *** ***,
As you've indicated, we are indeed eager to bring this matter to an equitable close. Today (2-21-2014) we are mailing an additional check for $to Ms***. Together with the previous check, also attached, the total is the $she has requested. I apologize that I did not find the $charge earlier. I’m glad she pointed out this oversight as we strive to maintain good business practices. I’m sure Ms*** would agree that this solution is overdue, and we've taken steps to ensure we don’t let this occur again
Thank you for your time and patience,
*** ***
Campus Classics
317-228-ext***
I'm truly sorry for the the number of difficulties with this order. Unfortunately the first shipment was packed incorrectly, and we try to deal with these problems as best we can when they occur.
11px;">I would agree that the level of service Ms. [redacted] received over the telephone was unacceptable. Many retail workers during the holiday time are seasonal workers, and it is difficult to make sure they are handling every instance as professionally as a seasoned full-time employee would. This is the case with the customer service representative named in this complaint. Amy was let go, not because of this complaint, but because of similar reports. I apologize that Ms. [redacted] was not given the caring treatment she deserves.
It appears that Ms. [redacted]'s son received his shirt on the day this complaint was filed. (tracking information attached) This is one of our most popular garments, and I'm sure he's happy with it. I understand this does not diminish the poor service received. As requested I've issued a full credit of $49.95. This can be redeemed in a new purchase online or over the telephone, and this credit will not expire before it is used. Also the shirt could be returned for a full refund if desired.
I hope that you agree this should bring this matter to a close. After 25 years of being a leader in the Greek merchandise market 2013 was our most challenging year. As we disappointed a few customers as in this instance, overall our customers were pleased with our products and our service.
We apologize the delay and frustration caused by these transactions.
[redacted]Operations Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not accept this offer as the information provided by Mr*** is simply NOT true. (1) attached is my original order placed on 9/8/14. I ordered and received four items for a total of $146.75. On 9/30/I returned the Fiji Black Pocketed Performance Shorts which cost $and asked for them to be applied to the purchase of a Fiji Rugby shirt which cost $49.95. On 10/30/I called Campus Classics because I had not received the Fiji Rugby shirt but my credit card was charged on 10/19/for the balance due of $(see attachment of credit card statement). I was told that they had just switched computer systems and my order had "fallen through the cracks." Many apologies were given and two weeks later I received the Fiji Rugby shirt WHICH HAD BEEN PAID IN FULL between by returned item and my credit card. This order was FINALLY fulfilled on 10/31/(see attached receipt) On 12/23/I returned the two rugby shirts and they were delivered to Campus Classics on 12/26/14. I have wasted an unacceptable amount of time trying to be refunded for the two paid in full rugby shirts. Cleary Campus Classics has poor customer service and deplorable accounting practicesThe only acceptable solution to this complaint is a refund for the amount paid of $99.90.
Regards,
*** ***
I apologize for the confusion over what was charged for these two shirts The first shirt purchased was on 9-8-for $attachment This item was later received back to us for an exchange which we processed on 10-30-13, attachment As you can see there was no
additional charge for this purchase as it was made as an even exchange Later this too was returned to us Even as our policy is to not offer refunds on returns after days, *** informed Ms*** we would be willing to do so As it was over ninety days since the original purchase the original payment method has been purged from our records This was communicated as well, and also our willingness to write a check for the return
We are issuing a check for the original purchase amount of the shirt We acknowledge that there has been some delay as many other returns and exchanges are being processed after our holiday season As most returns are within the days it is unusual to have a check issued in this manner To help compensate for the delay we wish to return the original shipping and handling as well (We already absorbed the cost of the shipping of the second order, and no fees were charged.)
The attached check is for $plus $shipping and handling I hope that you agree this should bring this matter to a close
We're truly sorry the delay and frustration caused by these transactions
*** ***Operations Manager
I apologize for the confusion Ms*** also enlisted teh aid of the off of the Indiana Attorney General, and this matter was settled through them on 2-21- The total requested by Ms*** of $has been paid in two checks (attached) for $and $ Following is the information we provided at that time
Dear *** ***,
As you've indicated, we are indeed eager to bring this matter to an equitable close. Today (2-21-2014) we are mailing an additional check for $to Ms***. Together with the previous check, also attached, the total is the $she has requested. I apologize that I did not find the $charge earlier. I’m glad she pointed out this oversight as we strive to maintain good business practices. I’m sure Ms*** would agree that this solution is overdue, and we've taken steps to ensure we don’t let this occur again
Thank you for your time and patience,
*** ***
Campus Classics
317-228-ext***
I'm truly sorry for the the number of difficulties with this order. Unfortunately the first shipment was packed incorrectly, and we try to deal with these problems as best we can when they occur.
11px;">I would agree that the level of service Ms. [redacted] received over the telephone was unacceptable. Many retail workers during the holiday time are seasonal workers, and it is difficult to make sure they are handling every instance as professionally as a seasoned full-time employee would. This is the case with the customer service representative named in this complaint. Amy was let go, not because of this complaint, but because of similar reports. I apologize that Ms. [redacted] was not given the caring treatment she deserves.
It appears that Ms. [redacted]'s son received his shirt on the day this complaint was filed. (tracking information attached) This is one of our most popular garments, and I'm sure he's happy with it. I understand this does not diminish the poor service received. As requested I've issued a full credit of $49.95. This can be redeemed in a new purchase online or over the telephone, and this credit will not expire before it is used. Also the shirt could be returned for a full refund if desired.
I hope that you agree this should bring this matter to a close. After 25 years of being a leader in the Greek merchandise market 2013 was our most challenging year. As we disappointed a few customers as in this instance, overall our customers were pleased with our products and our service.
We apologize the delay and frustration caused by these transactions.
[redacted]Operations Manager