Campus Evolution Villages

Internet, dumpster, pool, mold in my apartment Internet has been out for two monthsIt has affected my schooling and my work, They claim they're going to fix it but never have, two months later and they're still charging us for it knowing it is not working, The trash in the dumpster is over flooding into the road, people Allowing their pets to swim in the pool, when I first got this apartment there were signs of mold they said they were going to fix that never did been here a year, still mold, I'm trying to treat it myself but it's not going anywhere

To whom it may concern: On June 13, both [redacted] and [redacted] signed a lease with CEV MurrayAs stated in the lease, section 13, “Unless otherwise allowed in this paragraph, you may not terminate this Lease for divorce, pregnancy, loss of roommate, loss of job, loss of financial aid, school transfer or withdrawal, non-extenuating medical circumstances, or any other reason other than death, unless agreed to in writing by us.” We do roommate matching and [redacted] was matched with her other roommates based on what was on all parties applicationsAfter move-in, Ms [redacted] called and I explained to her that we could move her to another room if she would feel more comfortable, but she would need to come to the office and speak with me, so I could better assist in finding a new room [redacted] never came to the officeThe relet process was also explained to Ms [redacted] at that timeOn August 28th, Ms [redacted] initiated a chat online, please see belowIt was at that time that she informed us that [redacted] had not been approved to live off campus, and therefore needed out of her leaseUnfortunately, we cannot let someone out of their lease because they are not exempt from living off campusIn order to no longer be financially responsible for the lease, [redacted] &/or [redacted] will need to find a qualified relet and pay the $relet fee Chat Transcript with [redacted] Chat started on Aug 2017, 11:PM (GMT+0) (11:05:30) [redacted] CEV Murray joined the chat [redacted] (11:05:30) [redacted] Visitor [redacted] joined the chat [redacted] (11:05:31) CEV Murray: Hi! Welcome to Campus Evolution VillagesMy name is [redacted] Is there anything I can help you with today? (11:06:20) [redacted] ***: No your manger has the issue (11:06:36) [redacted] ***: I was speaking with her and got cut off (11:06:42) [redacted] has rated the chat Bad [redacted] (11:07:36) CEV Murray: I'm sorry about that! If there is anything else I can help you with please let me know! :) (11:08:22) [redacted] ***: There will be a complaint filed with the Better Businesd Bureau and the owner of Campus Evolution (11:08:26) [redacted] joined the chat [redacted] (11:09:20) [redacted] : Hi ***I understand that you are upset, however if there is something that I can help you with please let me know.I know that you have spoke with [redacted] and I also know that we have offered to move you to a different room(11:12:06) [redacted] ***: No I was told you could maybe find another room for and that I was taking a spot that someone else could have hadBut there is not people standing in line to get a room so you think you can bully people into staying in a lease when you can't even fill to 100% capacity per [redacted] you are at only 81% (11:12:42) [redacted] : I would not charge you a transfer fee, so I'm not sure where that information came from(11:13:32) [redacted] : If you find someone to take over your lease there is a $relet fee(11:13:40) [redacted] ***: it came from your employeesRegardless this has been a nightmare so we are going to the owner and Revdex.com (11:14:28) [redacted] : That's fineIf you choose to switch to a different room, please let me know(11:16:56) [redacted] ***: We will not be switching to a different room unless she is by herself at the which I know is not an option so as I said before there will be complaints filed against you, your employees and your manager for information (11:17:49) [redacted] : Ok(11:21:12) [redacted] ***: As I told [redacted] you all need to train your employees to do a better job of relaying information when signing someone up to rentAlso she can't even live off campus which was not learned about until after she signed the lease so that should be grounds to let her out of the leaseWe have offered to pay the relet fee to get out of it, but the answer was noAll this undue stress on her is causing health issues (11:23:36) [redacted] ***: So either she is out of the lease or I get the owners info and he will get a certified letter and if you won't give it to me then I will get it myself or possibly get my lawyer involved (11:23:37) [redacted] : I can't let someone out of their lease due to them not being able to live off campusThe only way out of the lease is to find someone to take it over(11:24:24) [redacted] : You can email [redacted] at [redacted] and he will be able to get it to the owner(11:25:31) [redacted] ***: Nope I will email the owner directly or send a certified letter bc I have little trust that it will be forwarded by [redacted] (11:25:38) [redacted] : Ok(11:26:32) [redacted] ***: Because [redacted] acted like he didn't really care to speak with us regarding this issue (11:27:08) [redacted] : I apologize, but there is little that he can doAll of this is stated in the lease that you and [redacted] signed(11:27:41) [redacted] : Due to Federal Fair Housing laws I can't do one thing for someone that I can't do for all(11:28:21) [redacted] ***: This has been a total nightmare and in no way would I recommend CEV to anyone (11:28:39) [redacted] : I am sorry that you feel that wayIs there anything else that I can help you with? (11:28:59) [redacted] ***: Do you have the name of the Electric Company (11:29:09) [redacted] : [redacted] (11:29:27) [redacted] ***: Because I will be contacting them also (11:29:38) [redacted] : That is fine (11:29:59) [redacted] ***: thank you all for your lack of cincern (11:30:06) [redacted] ***: Concern (11:30:40) [redacted] : Is there anything else that I can help you with? (11:31:44) [redacted] ***: We would even offer to pay the and September rent to cancel this lease (11:32:06) [redacted] : I can send that offer to my regional manager, but I can't guarantee that they will accept it(11:33:23) [redacted] ***: that would be great if you could do that when do you think we would get a response? Because if not soon then I will still go to the Revdex.com (11:34:22) [redacted] : I just sent it to my RM, I might hear something back tomorrow, but I'm not for sure (11:35:10) [redacted] ***: And I will also be speaking to my lawyerWho is the regional manager [redacted] ? (11:35:17) [redacted] : Yes (11:36:20) [redacted] ***: Well ok but like I said all this stress has caused health issues and it just ridiculous (11:36:45) [redacted] : Unfortunately it is a legal binding document that you both signed (11:37:00) [redacted] ***: I will also contact the owner with that offer (11:37:22) [redacted] ***: Just let me know if the decision asap thank you (11:37:34) [redacted] : You're welcomeIs there anything else that I can help you with? (11:38:28) [redacted] ***: No just let me know of the decision asap my email is [redacted] (11:38:51) [redacted] : Yes ma'am, as soon as I know something I will let you know(11:39:42) [redacted] left the chat [redacted] NAME [redacted] EMAIL [redacted] @***.com PHONE — LOCATION Paducah, United States URL [redacted] DEPARTMENT — SERVED BY [redacted] , CEV Murray RATING [redacted] COMMENT — Thank you, [redacted] L [redacted] Area General Manager Campus Evolution Villages – Murray North 16th Street Murray, KY ###-###-#### (o) ###-###-#### (f) [redacted]

I am being billed after having someone else move in to the apartment I was leasing. I moved out in the beginning of June, I paid a $350 relet fee, part of the rent for June, and turned in my keys and parking pass. I was told that after I had paid the relet fee and part of the rent, I would not be responsible for the rent anymore. Today I received an email that I owe them money. I opened the email and I am being charged for the rent for July as well as another $350 relet fee.

I am being billed after having someone else move in to the apartment I was leasing
I moved out in the beginning of June, I paid a $relet fee, part of the rent for June, and turned in my keys and parking passI was told that after I had paid the relet fee and part of the rent, I would not be responsible for the rent anymoreToday I received an email that I owe them moneyI opened the email and I am being charged for the rent for July as well as another $relet fee

Management has changed so many times and I have only been living here for a yearWithin this year, I've had issues with rent paymentAlso, I had roommates which I did not get along with and I asked to move to another buildingyou'd think that would be no problem right? WRONG! I had to pay $just to get away from themAlso, we asked for NO pets when we first moved inone of the girls had a dog that apparently no one knew about (in the office)She left a month or so after we got there and guess whatshe left fleasThe apartment was infested with flees for close to a week and all the office did was tell US buy flea bombs because they were UNAWARE of the petThey also said they would investigate to see where the fleas originatedas if we were lying about her dogoh yeah and actually when we moved in we DID mention the dog to the officeNowmaintenanceMy air conditioner was outgonedone for! I had all the fans on, it was already summerMaintenance came in and I told him I cut the air on (because it was SO hot) and he said "well it's not going to get degrees in here" I told him I knew that and that it was currently degrees INSIDE THE HOUSEHe then goes about to say (instead of just looking for the problem and stopping the back and forth) that it's not working because I have it on cool and not autoI informed him it had only been on cool for an hour, it was hot for daysHe FINALLY decided to look for an issue and guess whatthe drip pan was flooding, it wasn't because my air wasn't set to AutoI can say the new manager seems to have it together, things have been getting fixed but at this point I'm well over living out here

I need this situation to be solved as soon as possible
I was recently a tenant in building *** room ***I currently have some serious problems with this organization, my issues are pertaining to the charges that I have been placed with regarding the aforementioned former place of residencyThe very first time that me or my family heard anything about these charges were through a notification that I received from a personal credit monitoring company, informing me that my credit score was lowered significantly due to a collection contract being placed on my accountI received no update at all in reference to any charges that occurred after the final payment was confirmedThe communication pertaining to these issues was absolutely terribleIf me or my family knew that there were any issues at all, we would have taken care of it / them in a timely mannerWhat's very troubling is that I still have more issues with this organization that I have to point outThe closing of my stay at

Internet, dumpster, pool, mold in my apartment
Internet has been out for two monthsIt has affected my schooling and my work, They claim they're going to fix it but never have, two months later and they're still charging us for it knowing it is not working, The trash in the dumpster is over flooding into the road, people Allowing their pets to swim in the pool, when I first got this apartment there were signs of mold they said they were going to fix that never did been here a year, still mold, I'm trying to treat it myself but it's not going anywhere

Early Move In Fee
ease agreement is for total fee $7,for month lease Stated no month will be prorated and we are being charge for early moving in fee of $ The fee of $has been paid for the first payment due for August There was never a contract written or verbal agreement there would be $early moving fee
The agreement was Bradley *** could move in before the beginning of the lease for cleaning of the carpet instead of replacement of carpet
On July 28, a conversation phone with Trevor was agreed Bradley would not move in until contract move in date of August 13th Later Bradley was contacted and I answer and identified myself as his parent *** *** state if he was willing to have carpet cleaned instead of replaced he could move in on July 30, afternoon
Bradley did not move in until August 7,
Company claims there was an verbal agreement with Bradley *** per phone conversation on unknown date

My apartment was damaged by the hurricane, and is full of moldI can not live there due to the health hazards of complete mold growth
I can not live in my apartment due to the mold that is covering every surface I have asked that my lease be broken without penalty, and was refused I am being made to pay full rent and utilities for an apartment I have not been able to live in since September 11, My lease states that I should not be charged rent or rent should be prorated, I was told they have good attorneys and that are not going to reduce rent at allI have paid for September, October and November in fullI have also had to go to the doctor and be treated for mold poisoning and breathing problems

CEV-Wilmington failed to notify me of substantial water damages to my apartment, and failed to communicate with me in the weeks following the event
CEV-Wilmington called me on Tuesday, Nov20th, while I was away for the Thanksgiving holiday, and notified me that the hot water tank in the apartment above me had brokenThey said there was no water damage to my apartment, and that I'd just be losing powerThey offered to remove any perishable food from my fridge, and store it until I returned from the holiday
I returned to my unit on Monday, Nov26th, to find it in shambles: the entire ceiling visibly sustained water damages, parts of the ceiling were on the ground, fans and dehumidifiers were scattered throughout my unit, the heat was cranked up to degrees Fahrenheit to dry out the entire unit, my garbage can had been used to hold dirty water, holes were cut out of the ceiling to allow air to circulate and dry it out, my bedroom carpet was completely soaked through

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
First off I had to complain several times before they would even offer to move her without the feeSecond this has caused so much stress for her to the point she is sick over it and not able to do her studyingI have offered to pay them to get out of the lease but they would not acceptThis has been such a night mare that she doesn't want to live from homeWe want out of the lease and that's it
Regards,
*** ***

To whom it may concern: On June 13, 2017 both [redacted] and [redacted] signed a lease with CEV Murray. As stated in the lease, section 13, “Unless otherwise allowed in this paragraph, you may not terminate this Lease for divorce, pregnancy, loss of roommate, loss of job, loss of financial aid, school...

transfer or withdrawal, non-extenuating medical circumstances, or any other reason other than death, unless agreed to in writing by us.” We do roommate matching and [redacted] was matched with her other roommates based on what was on all parties applications. After move-in, Ms. [redacted] called and I explained to her that we could move her to another room if she would feel more comfortable, but she would need to come to the office and speak with me, so I could better assist in finding a new room. [redacted] never came to the office. The relet process was also explained to Ms. [redacted] at that time. On August 28th, Ms. [redacted] initiated a chat online, please see below. It was at that time that she informed us that [redacted] had not been approved to live off campus, and therefore needed out of her lease. Unfortunately, we cannot let someone out of their lease because they are not exempt from living off campus. In order to no longer be financially responsible for the lease, [redacted] &/or [redacted] will need to find a qualified relet and pay the $350 relet fee.   Chat Transcript with [redacted] Chat started on 28 Aug 2017, 11:05 PM (GMT+0) (11:05:30) [redacted] CEV Murray joined the chat [redacted] (11:05:30) [redacted] Visitor [redacted] joined the chat [redacted] (11:05:31) CEV Murray: Hi! Welcome to Campus Evolution Villages. My name is [redacted]. Is there anything I can help you with today? (11:06:20) [redacted]: No your manger has the issue (11:06:36) [redacted]: I was speaking with her and got cut off (11:06:42) [redacted] has rated the chat Bad [redacted] (11:07:36) CEV Murray: I'm sorry about that! If there is anything else I can help you with please let me know! :) (11:08:22) [redacted]: There will be a complaint filed with the Better Businesd Bureau and the owner of Campus Evolution (11:08:26) [redacted] joined the chat [redacted] (11:09:20) [redacted]: Hi [redacted]. I understand that you are upset, however if there is something that I can help you with please let me know.I know that you have spoke with [redacted] and I also know that we have offered to move you to a different room. (11:12:06) [redacted]: No I was told you could maybe find another room for 250.00 and that I was taking a spot that someone else could have had. But there is not people standing in line to get a room so you think you can bully people into staying in a lease when you can't even fill to 100% capacity per [redacted] you are at only 81% (11:12:42) [redacted]: I would not charge you a transfer fee, so I'm not sure where that information came from. (11:13:32) [redacted]: If you find someone to take over your lease there is a $350 relet fee. (11:13:40) [redacted]: it came from your employees. Regardless this has been a nightmare so we are going to the owner and Revdex.com (11:14:28) [redacted]: That's fine. If you choose to switch to a different room, please let me know. (11:16:56) [redacted]: We will not be switching to a different room unless she is by herself at the 398 which I know is not an option so as I said before there will be complaints filed against you, your employees and your manager for false information (11:17:49) [redacted]: Ok. (11:21:12) [redacted]: As I told [redacted] you all need to train your employees to do a better job of relaying information when signing someone up to rent. Also she can't even live off campus which was not learned about until after she signed the lease so that should be grounds to let her out of the lease. We have offered to pay the relet fee to get out of it, but the answer was no. All this undue stress on her is causing health issues (11:23:36) [redacted]: So either she is out of the lease or I get the owners info and he will get a certified letter and if you won't give it to me then I will get it myself or possibly get my lawyer involved (11:23:37) [redacted]: I can't let someone out of their lease due to them not being able to live off campus. The only way out of the lease is to find someone to take it over. (11:24:24) [redacted]: You can email [redacted] at [redacted] and he will be able to get it to the owner. (11:25:31) [redacted]: Nope I will email the owner directly or send a certified letter bc I have little trust that it will be forwarded by [redacted] (11:25:38) [redacted]: Ok. (11:26:32) [redacted]: Because [redacted] acted like he didn't really care to speak with us regarding this issue (11:27:08) [redacted]: I apologize, but there is little that he can do. All of this is stated in the lease that you and [redacted] signed. (11:27:41) [redacted]: Due to Federal Fair Housing laws I can't do one thing for someone that I can't do for all. (11:28:21) [redacted]: This has been a total nightmare and in no way would I recommend CEV to anyone (11:28:39) [redacted]: I am sorry that you feel that way. Is there anything else that I can help you with? (11:28:59) [redacted]: Do you have the name of the Electric Company (11:29:09) [redacted]: [redacted] (11:29:27) [redacted]: Because I will be contacting them also (11:29:38) [redacted]: That is fine (11:29:59) [redacted]: thank you all for your lack of cincern (11:30:06) [redacted]: Concern (11:30:40) [redacted]: Is there anything else that I can help you with? (11:31:44) [redacted]: We would even offer to pay the 350 and September rent to cancel this lease (11:32:06) [redacted]: I can send that offer to my regional manager, but I can't guarantee that they will accept it. (11:33:23) [redacted]: that would be great if you could do that when do you think we would get a response? Because if not soon then I will still go to the Revdex.com (11:34:22) [redacted]: I just sent it to my RM, I might hear something back tomorrow, but I'm not for sure (11:35:10) [redacted]: And I will also be speaking to my lawyer. Who is the regional manager [redacted] ? (11:35:17) [redacted]: Yes (11:36:20) [redacted]: Well ok but like I said all this stress has caused health issues and it just ridiculous (11:36:45) [redacted]: Unfortunately it is a legal binding document that you both signed (11:37:00) [redacted]: I will also contact the owner with that offer (11:37:22) [redacted]: Just let me know if the decision asap thank you (11:37:34) [redacted]: You're welcome. Is there anything else that I can help you with? (11:38:28) [redacted]: No just let me know of the decision asap my email is [redacted] (11:38:51) [redacted]: Yes ma'am, as soon as I know something I will let you know. (11:39:42) [redacted] left the chat [redacted] NAME [redacted] EMAIL [redacted]@[redacted].com PHONE — LOCATION Paducah, United States URL [redacted] DEPARTMENT — SERVED BY [redacted], CEV Murray RATING [redacted] COMMENT —   Thank you,   [redacted] L. [redacted] Area General Manager Campus Evolution Villages – Murray 1421 North 16th Street Murray, KY 42071 ###-###-#### (o) ###-###-#### (f) [redacted]