Campus Vacations

Campus Vacations provides group travel experiences for University and College Students over 18 years old. As the client confirmed, our Terms & Conditions, containing our cancellation policy, are available and were signed at the time of bookings. The client's primary objection is that they feel they are being treated unfairly, as passengers who only paid the deposit and did not follow the monthly payment plan are only losing their deposit in case of cancellation. However, as outlined in our terms and conditions below, any client who misses 2 months of payments no longer has an active spot on our trip. In order to return on the trip once missing 2 payments, if there is room on the trip and the trip has not sold out, they must pay the balance to catch up to payments and are subject to paying a higher overall price for the trip.

See outlined below in our terms and conditions (Copied):

PAYMENT DUE DATES
All of our trips are broken into easy-to-pay monthly installments with the balance payment due three months prior to the departure date. Payment dates are displayed during the online booking process. Registered passengers can find their specific payment schedule under the Payment Info tab of My Profile. All monthly payments are mandatory, failure to make a payment may result in losing your place on the trip and/or your early booking price. Late payments may also be subject to a late fee. You need to make all payments according to the payment schedule in order to ensure your space on the trip.

Regardless of the time of canceling we do not offer monetary refunds unless the amount paid exceeds the amount due based on the monthly payment plan. In that case, the excess would be refunded toward the original method of payment. Even though we do not offer monetary refunds, we do offer the following:

1) At the time of booking, all clients are encouraged to purchase comprehensive travelers insurance (which includes cancellations insurance), if they wish to remove this from their packages they need to actively decline the insurance.

2) At the time of cancellation, if insurance was declined, or their claim was resolved unfavorably by the insurance provider, we issue Trip Dollars equal to the amount they have paid. 1 Trip Dollar is equivalent to $1 that may be used towards a trip with Campus Vacations. Trip dollars can be used for 5 years following the canceled trip.

3) Finally, as long as the trip is canceled within 30 days of departure, we are able to offer a name change. This is always up to the approval of our suppliers, the airlines, resorts or other tour providers. If approval is granted, we can replace the name of the existing canceling passenger with a new passenger. The canceling passenger must find and work with the new passenger to ensure that they book and pay for their trip up to the same amount paid by the canceling passenger. Once the new passenger has paid for their spot in the trip, Campus Vacations will refund the canceling passenger onto their original method of payment.

Campus Vacations tries to work with each client that needs to cancel their trip with us, however, we are limited to the terms and conditions placed on us by our various suppliers.