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Campus Village--ATTN: OFFICE

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Campus Village--ATTN: OFFICE Reviews (3)

Complaint: [redacted]
I am rejecting this response because:
 I feel as though these responses are generic. Stated in this response campus Village said they put all the floor plans online however, as of today the website still has a floor plan that is different from the one I was put in. Reguardless , the floor plan is not the one that I was shown. Furthermore, in the roommate letter I was sent, it says in the r that would've received the bathroom inside the room. Campus Village sYates they would change roommates but not room assignments. 
Also, I paid the relet fee of $495 to let someone sublease my spot. As a result, I was told by the Campus Village staff that my unit was next on the list to be filled back in September. The Campus Village manager, [redacted], has repeatedly filled apartments that were "no shows" rather than filling a unit of a person who payed the fee. 
(I have attached a screen shot of the floor plan that is posted on the Campus Village website)
Regards, 
[redacted]

Good eveningI have responded to the complaint below with the following responses:They showed you a model of the apartment you were supposed to move into that was totally different from the one you ended up in. The bathroom was in the hallway of the common area and NOT in your room!...

The closet door was broken and the apartment was not clean. Here at Campus Village we take pride in our model units, due to our high occupancy we are unable to show units that the actual resident will be occupying. Every prospect that comes into tour our property is shown the exact same model units. We offer several different floor plans, which are on display in our brochure and at the end of the tour, which highlight the differences which can be found. The 4x4 flat unit that we show has 2 bedroom spaces with the bathroom inside the unit and 2 bedrooms with the bathroom outside of the unit in the hallway. We also post all of our floorplans online, they properly display the different unit types. 2.) They changed ALL of your roommates AFTER you received a letter stating that the roommate assignments were final. While roommate assignments are final, there are certain stipulations that may change this. For example, if a resident cancels there lease and the space is now open to reletting, we have the right to move a person into that unit. In an instance where a particular resident is released from liability of the lease due to a medical condition or other reason applicable by our lease standard. 3.) They made us pay the first months rent before being allowed to even see the apartment.Unfortunately, student housing and conventional apartments will not allow anyone to take occupancy without paying for the unit or bed space at the time of move in. This is a policy most, if not all apartments follow. The lease/ installment plan that was signed prior to taking occupancy explains this very clearly.6. RENT AND CHARGES. Rent Payment totaling $6,600.00 for the Lease Term is payable in advance in 12 equal installments of $550.00 for rent, in advance and without demand at the on-site manager’s office The first installment is due on or before the first of the month in which your lease begins. Otherwise, you must pay for your rent on or before the 1st day of each month (due date) with no grace period. Please let me know if any additional information is required, I do apologize for the delay and hope this issue can be resolved soon.Regards[redacted]General Manager[redacted]College Station, TX 77840[redacted]

Complaint: [redacted]
I am rejecting this response because:
 Campus Village stated in their previous response that the different floor plans are posted online, however the attachment above does NOT have the floor plan that I was assigned to. As for the relet fee, I was personally told by [redacted] that they were advertising my unit. I was told back in September 2016 that my unit was next to be filled. They are not doing such if they are continuously filling "no show" apartments. 
 
Regards,
[redacted]

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