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Can-Do Delivery Services Ltd

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Reviews Can-Do Delivery Services Ltd

Can-Do Delivery Services Ltd Reviews (1)

Refused to complete delivery as promised and paid for.On April 22nd 2014. I phoned Can-Do Delivery in Regina to ask for a quote to move 4 8'x12' sheds that I bought on auction. The sheds were located at [redacted] St. in Regina and were to be moved to my acreage north of Regina. I was told they didn't have anything booked for that afternoon and they could have 2 trucks on site at 1:00PM. They were to take 1 shed on each truck and make 2 trips each that afternoon. The lady I spoke to said they would do it for $529.20 including fuel and tax. I paid for it by Credit Card and she e-mailed me both the quote and the receipt. I waited for the trucks at the sale site and they arrived at 1:20. After waiting for a few minutes to get loaded, I led them to my place to unload the sheds, they were unloaded and ready to go for the second trip at 2:50. At 3:09 Can do phoned my wife that they couldn't make the second trip that day. My wife brought out the message to where I was working and I went in to the house and phoned Can Do back and told them it is important that the job would be finished that day because of the forecast for heavy rain overnight and the next day. She told me they couldn't do it that day because she would have to pay some overtime. She wanted me to book it for the next day in spite of the forecast, so I made arrangement for the trucks to be loaded the next day at 10:00AM. The next day, April 23rd, the loader couldn't load the sheds because of the rain and condition of the site. They lady from Can Do called me and wanted to know when I wanted them to finish hauling the sheds and I told her we would have to have a couple of days of dry weather at least first She wanted to pin me down to a date [redacted]. She hung up on me and phoned me back a couple of minutes later and said they would not move the rest of the sheds and I would have to get someone else to do it. I said I already paid for it to be done and she said they had already spent enough time and would not finish it. Desired SettlementI want them to finish the job they were paid to do as soon as weather permits or refund my money in full.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)the writer of the response claims that I was informed of an expected loading and unloading time and kilometers which is not so. I gave her the shed dimensions and approximate weight and address where the sheds were located and directions to my place where the sheds were to go. she made no mention of time restraints and stated that she would use 2 trucks, each truck making 2 trips. I point out that her quote she e-mailed to me also made no mention of such restraints. She makes claim that my equipment was not able to lift the sheds off the trucks. I told her from the start that they would have to unload she sheds themselves but that is why I hired slip deck trucks to begin with. She said that was no problem, they do it all the time. When the trucks started to unload, I offered to use my skid steer to help slide them off but the sheds are not very heavy and they said they don't need it. In my opinion the drivers had plenty of time to deliver the second trip that same afternoon by 5:00. They were finished unloading and ready to go for the 2nd load at 2:50PM. Business Response All representatives of Can-Do are required to caution clients of potential extra charges at the time of providing a quote. I disagree with the misinformation provided by the customer, but trust the Revdex.com to make a fair suggestion to remedy the dispute. Can-Do made several attempts to make arrangements with the customer and fulfilled those requests as many times as it was reasonable to do so. [redacted]. We attempted to pick up the remaining two sheds, and the shipper was unable to load them. The customer refused to provide another date to attempt loading again and also refused to call back later.

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Description: Delivery Service

Address: 229-2002 Quebec Ave, Saskatoon, Saskatchewan, Canada, S7K 1W4

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