Can-Do-Handyman, L.L.C.

Complaint: [redacted] I am rejecting this response because:Previous email correspondence offered a refund of $While I believe the company should reimburse the entire amount - I would settle for $being refunded as offered in order to avoid court costs associated with a civil suit Regards, [redacted]

All this work was subcontracted to Texas Roofing and Gutters,llc The contractor was paid in full for the roof that was installed at the *** location Texas Roofing and Gutters did install new vents and they were caulkedAfter contacted by home owner that there was a leak, Texas
Roofing and Gutters, llc was at the location that day and the leak was repaired The home owner agreed to the metal roof that was installed on the patio After the rain, there were leaks and Texas Roofing and Gutters, llc went back out to this location to repair After the second rain, the metal roof continued to leak Texas Roofing and Gutters, llc was contacted again, but refused to access and repair the problem After several attempts to contact Texas Roofing and Gutters, llc, we were unable to speak with the ownerWe relayed all this information the home owner I explained once we were able to get a hold of Texas Roofing and Gutters, llc we would have them to honor their warranty I got a call from the home owner few days later that Texas Roofing and Gutters,llc had been to the home owners home and they had discussed what all needed to be done and how much the cost would be The home owner and Texas Roofing and Gutters,llc decided not to involve us the the negotiations and what the solutions should beThe home owner and Texas Roofing and Gutters decided to move forward with their processYes, we agreed to pay for the labor and the home owner supply material cost due to them agreeing to the type of material used the at time of installation After consulting with the home owner and ask why we were not included in the warranty negations, she said Texas Roofing and Gutters, llc was going to take care of the metal roof We can agree to pay part of the roof to be redone under warranty, but we have filed a civil lawsuit on Texas Roofing and Gutter,llc for this projectThe home owner also alluded to having extra gutter put on her home and wanted us to pay for them, which had to do with the original workAll these conversations we have on recording and via textsAs for us being on the job only once, we were there several time Thank you!

Can-Do-Handyman,llc was hired by *** to do some projects at her home We agree that after a month a couple ite** had some issuesOne item we did was to secure some bricks to the concrete (Aprrox30-40) and a couple bricks did come loose We went
back to the home and secured the few loose bricks We were also notified at the same time the bricks came loose, that the front and back porch we painted and sealed (with paint/sealer supplied by customer) a couple areas were pealing We reworked the areas that were pealing with the same product that the customer supplied *** then called back and said we did not use the same color I then explained to *** that we used the same product that she originally gave us to use that she purchased We agreed to return to ***'s home and we decided to clean off the back porch from dog hair and urine We also decided to redo the front porch (4'x4' concrete porch) We cleaned, sanded areas, and repainted/sealed the entire back porch and front porch We Left all ite** off both porches so the porches redone will have time to dry*** ask us the last time if she should hire a "qualified" contractor and we agreed she should find someone else *** wanted money back, but we do not agree due this being a product failure From day one, *** gave us the paint/sealer she wanted us to use on her property We do stand by our work and that is why we have s guarantee on "craftsmanship" not product Our proposals/invoices/receipts clearly state (Craftsmanship) We have not threatened ***, she kept texting over and over again and threatening us with "fraud Charges" and "slander" and "legal action" As you can see by a couple text included in the attachments We think it was very unprofessional of *** to keep "texting" with threats instead of sending emails or calling It's not that we did not try and rectify the issue, we went back out a couple times to help The product supplied by the customer is the issue

We will still stand by the fact that the product is failing and not our workmanship and we did not use any other product expect what was provided by *** to us But with that being said, we will offer 1/of our pricing to *** as we do feel likewe have done everything we can to make the application the customer was requesting work We sent out workers on different occasions to correct the issue *** is having with her porches So we are offering $to ***

We will still stand by the fact that the product is failing and not our workmanship and we did not use any other product expect what was provided by *** to us But with that being said, we will offer 1/of our pricing to *** as we do feel likewe have done everything we can to make the application the customer was requesting work We sent out workers on different occasions to correct the issue *** is having with her porches So we are offering $to ***

Can-Do-Handyman,llc was hired by *** to do some projects at her home We agree that after a month a couple ite** had some issuesOne item we did was to secure some bricks to the concrete (Aprrox30-40) and a couple bricks did come loose We went back to the home and secured the
few loose bricks We were also notified at the same time the bricks came loose, that the front and back porch we painted and sealed (with paint/sealer supplied by customer) a couple areas were pealing We reworked the areas that were pealing with the same product that the customer supplied *** then called back and said we did not use the same color I then explained to *** that we used the same product that she originally gave us to use that she purchased We agreed to return to ***'s home and we decided to clean off the back porch from dog hair and urine We also decided to redo the front porch (4'x4' concrete porch) We cleaned, sanded areas, and repainted/sealed the entire back porch and front porch We Left all ite** off both porches so the porches redone will have time to dry*** ask us the last time if she should hire a "qualified" contractor and we agreed she should find someone else *** wanted money back, but we do not agree due this being a product failure From day one, *** gave us the paint/sealer she wanted us to use on her property We do stand by our work and that is why we have s guarantee on "craftsmanship" not product Our proposals/invoices/receipts clearly state (Craftsmanship) We have not threatened ***, she kept texting over and over again and threatening us with "fraud Charges" and "slander" and "legal action" As you can see by a couple text included in the attachments We think it was very unprofessional of *** to keep "texting" with threats instead of sending emails or calling It's not that we did not try and rectify the issue, we went back out a couple times to help The product supplied by the customer is the issue

Complaint: ***
I am rejecting this response because:
Previous email correspondence offered a refund of $While I believe the company should reimburse the entire amount - I would settle for $being refunded as offered in order to avoid court costs associated with a civil suit.
Regards,
*** ***

Tricia, an owner of this business was extremely professional and courteous in helping promptly resolve an outstanding business matter. It is a rare instance when a company follows up after a job is complete to make sure that the customer is completely satisfied. However, I am happy to say that Can-Do-Handman Services is a diamond in the rough in this case and exceeded my expectations in regard to customer service. I would recommend their services to anyone.

Complaint: [redacted]
I am rejecting this response because:
Previous email correspondence offered a refund of $300. While I believe the company should reimburse the entire amount - I would settle for $300 being refunded as offered in order to avoid court costs associated with a civil suit. 
Regards,
[redacted]

Can-Do-Handyman,llc was hired by [redacted] to do some projects at her home.  We agree that after a month a couple ite** had some issues. One item we did was to secure some bricks to the concrete (Aprrox. 30-40) and a couple bricks did come loose.  We went back to the home and secured the...

few loose bricks.  We were also notified at the same time the bricks came loose, that the front and back porch we painted and sealed (with paint/sealer supplied by customer) a couple areas were pealing.  We reworked the areas that were pealing with the same product that the customer supplied.  [redacted] then called back and said we did not use the same color.  I then explained to [redacted] that we used the same product that she originally gave us to use that she purchased.  We agreed to return to [redacted]'s home and we decided to clean off the back porch from dog hair and urine.  We also decided to redo the front porch (4'x4' concrete porch).  We cleaned, sanded areas, and repainted/sealed the entire back porch and front porch.  We Left all ite** off both porches so the porches redone will have time to dry. [redacted] ask us the last time if she should hire a "qualified" contractor and we agreed she should find someone else.  [redacted] wanted money back, but we do not agree due this being a product failure.   From day one, [redacted] gave us the paint/sealer she wanted us to use on her property.  We do stand by our work and that is why we have s guarantee on "craftsmanship" not product.  Our proposals/invoices/receipts clearly state (Craftsmanship).  We have not threatened [redacted], she kept texting over and over again and threatening us with "fraud Charges" and "slander" and "legal action" . As you can see by a couple text included in the attachments.  We think it was very unprofessional of **. [redacted] to keep "texting" with threats instead of sending emails or calling.  It's not that we did not try and rectify the issue, we went back out a couple times to help.  The product supplied by the customer is the issue.

Complaint: [redacted]
I am rejecting this response because:Previous email correspondence offered a refund of $300. While I believe the company should reimburse the entire amount - I would settle for $300 being refunded as offered in order to avoid court costs associated with a civil suit. 
Regards,
[redacted]

All this work was subcontracted to Texas Roofing and Gutters,llc.  The contractor was paid in full for the roof that was installed at the [redacted] location.  Texas Roofing and Gutters did install new vents and they were caulked. After contacted by home owner that there was a leak, Texas...

Roofing and Gutters, llc was at the location that day and the leak was repaired.  The home owner agreed to the metal roof that was installed on the patio.  After the rain, there were leaks and Texas Roofing and Gutters, llc went back out to this location to repair.  After the second rain, the metal roof continued to leak.  Texas Roofing and Gutters, llc was contacted again, but refused to access and repair the problem.  After several attempts to contact Texas Roofing and Gutters, llc, we were unable to speak with the owner. We relayed all this information the home owner.  I explained once we were able to get a hold of Texas Roofing and Gutters, llc we would have them to honor their warranty.  I got a call from the home owner few days later that Texas Roofing and Gutters,llc had been to the home owners home and they had discussed what all needed to be done and how much the cost would be.  The home owner and Texas Roofing and Gutters,llc  decided not to involve us the the negotiations and what the solutions should be. The home owner and Texas Roofing and Gutters decided to move forward with their process. Yes, we agreed to pay for the labor and the home owner supply material cost due to them agreeing to the type of material used the at time of installation.  After consulting with the home owner and ask why we were not included in the warranty negations, she said Texas Roofing and Gutters, llc was going to take care of the metal roof.  We can agree to pay part of the roof to be redone under warranty, but we have filed a civil lawsuit on Texas Roofing and Gutter,llc for this project. The home owner also alluded to having extra gutter put on her home and wanted us to pay for them, which had to do with the original work. All these conversations we have on recording and via texts. As for us being on the job only once, we were there several time.  Thank you!