Can You Escape

Complaint to Revdex.com
We were referred to visit this location on Memorial Hwy in Tampa, to participate in the Escape Room activityMy sister had previously attended a different location, during which she purchased two $tickets and received a complimentary pass, to use on another visit, as long as the group consisted of or more peopleMy husband and I were arranging a group of people to book a room for Saturday, March 26,, which included my sister, and we attempted to use the promo code on the complimentary passAfter several attempts online, with no avail, we contacted the company seeking a resolution and were forwarded to the ownerThe Owner of establishment, named Kristi, refused to honor a free admission into the escape room of our choice despite the claims and advertisement reflected on the complimentary passShe claimed that the pass was exclusive to a certain escape rooms, although this information was not specified nor clarified on the pass itselfOn the contrary the