Canada Talk Now

Over a month ago, I noticed over $5 was removed from my approved credit section, not my pending credit section. So I contacted customer service requesting an explanation. After 4 separate email inquiries and still getting no reply, I felt frustrated and decided to cancel my account. However, the following message appears each time I attempted to close my account "error has been logged and submitted to our technical staff". I have tried well over 10 times in the past 2 weeks to close my account and every time I am met with the same message. I am currently still receiving survey invitation via email from Canada Talk Now and I want it to stop. In order to file this complaint, I needed to enter Canada Talk Now information, such as address, phone number, email, etc., however, these informations are not available on there web site. [redacted]Desired SettlementAllow me to cancel my account. Business Response [redacted]We only recently received [redacted]'s request to cancel membership as it seems that since he experienced technical issues, our system has been having issues with the process involved in cancelling membership and we did not receive the support emails. We have contacted [redacted] via email and apologized for the delay. We have manually cancelled his membership. During the time that he was a member, here is a summary of his activity:Total rewards earned: $38.80Total Redeemed $30.00Un-redeemed / expired: $9.90We have sent a [redacted] payment to [redacted] for the unredeemed/ expired points. He has accepted the [redacted] payment and the funds have been deducted from our account. He has been fully paid for all of the research that he has participated in.[redacted]Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)I am not sure how, earned credits can become expired, but they have transferred my credits into my [redacted] account and also manually deleted my Canada Talk account. [redacted]