Please see our answer to her:Dear [redacted] On your claim email you have informed us that you have damaged itemsYou also submitted this claim with the damaged items photos In the contract unfortunately you didn't buy the extra insurance when this is the case; the shipment then travels under a standard liabilityThe insurance Canada Us Vanlines carries is a basic standard liabilityThis insurance pays out at cents per pound, with a $deductible, to be paid by the customer (The item you claim weights lbs x0.60cent =$300.00) $300.00- $350.00(insurance deductible) = -$It is always important for us to leave satisfied customers behind us and we do really want to resolve this issue for you, Even though your case is not entitled to receive any refund; We will send you $ ($deductable waive) = $ cheque Please, send to us your mailing addresses and we will mail to you $a cheque or we will send it to you via email transfer If you look at the front of the contract:Terms and Conditions1) IF THE CLIENT HAS NOT DECLARED AN INSURANCE VALUE, THE LIABILITY OF THE CARRIER IS 60¢/LBPER ARTICLE2) CARRIER IS NOT RESPONSIBLE FOR PRESSWOOD FURNITURE IF NOT DISMANTLED BY THE SHIPPER.3) ITEMS PACKED BY THE OWNER WILL NOT BE COVERED FOR DAMAGES4) THE CARRIER IS NOT RESPONSIBLE FOR GLASS AND MARBLE NOT PROFESSIONALLY PACKED AND UNPACKED5) CHARGES WILL APPLY FOR FLIGHTS OF STAIRS AT PICK UP AND/OR DELIVERY ON A ‘PER WEIGHT’ BASIS UNLESS OTHERWISE INDICATEDIT ISTHE RESPONSIBILITY OF CUSTOMERS TO PRESENT THE ISSUE OF STAIRS AT THE TIME OF BOOKING6) IF ACCESS TO DELIVERY IS MORE THAN FEET AWAY 5¢/LB ADDITIONALLY WILL BE CHARGED7) CARRIER WILL NOT BE RESPONSIBLE FOR INVENTERIOR WORKING OF ELECTRICAL EQUIPMENT OR INTERIOR OF PIANOS.8) THE CUSTOMER IS RESPONSIBLE TO CHECK EACH ITEM ON THE TAG AND LIST WHEN THE DRIVER IS DELIVERING.9) UNDER lbsMINIMUM WEIGHT lbsCHARGE $WILL APPLY10) BOTH PARTS AGREE TO SIGN THIS CONTRACT IN ENGLISH.11) STAIR CHARGES WILL APPLY IN BUILDINGS WITHOUT ELEVATORS12) IF THE DRIVER IS UNABLE TO PERFORM PICKUP OR DELIVERY DUE TO LACK OF PAYMENT, CUSTOMER ABSENCE OR OTHER DELAYS, 15% OF THE TOTAL WEIGHT CHARGES AND ANY APPLICABLE CHARGES WILL APPLYAS WELL, DELIVERY WILL TAKE PLACE AT OUR EARLIEST AVAILABLE SCHEDULING AND SUBJECT TO DELAY Back Of the contractValuation(1) The amount of the actual loss or damage not exceeding sixty (60) cents per pounds times the actual weight (in pounds) of the shipment, or the lump sum declared value, whichever in greater; or(2) The actual loss or damage not exceeding sixty (60) cents per pound of the weight of any lost or damaged article when the shipper has released the shipment to carrier, in writing, with liability limited to sixty (60) ends per pound per article.(3) No carrier hereunder will carry or be liable in any way for any documents, special jewelry, rare stamps, coins, antiques or for any articles of extraordinary value not specifically rated in the published classifications or tariffs unless a special agreement to do so and a stipulated value of the articles are endorsed hereon If you check it Industry Canada Website:http://www.ic.gc.ca/eic/site/oca-bc.nsf/eng/ca02029.html The Consumer Checklist for Choosing a Moving CompanyWhat is replacement value protection?Even with the best mover, you need to know how you can protect yourself:· First check with your insurance agent/broker to find out if your existing household policy provides coverage during the move, and if so, what is the deductibleMake sure that your policy provides you with no less than "All Risks" coverage, because any less coverage leaves you exposed.· Then check with the moving company for the cost of Replacement Value ProtectionThis means that the moving company agrees to be legally liable up to an amount that represents your estimate of the value of your property being movedOften that amount is arrived at by multiplying each pound of weight of your shipment by $– but that is just a rule of thumbMake sure that the total amount of declared valuation is enough to replace all of your furniture and personal effectsMake sure that you get Replacement Value Protection and NOT depreciated value only.· Ask the moving company for written material that explains how the Replacement Value Protection works.· Ask the moving company for information on how to make a claim, and what the time limit is for making a claim.· Identify the difference of liability between owner-packed versus mover-packed cartons and special care items (i.eglass, marble, and other "at owner's risk" items that are not packed professionally).· If you don't buy Replacement Value Protection, the moving company is usually liable only up to cents per pound of any article that may be destroyed or lost(For a typical television set, that's about $30.)· Be sure you have adequate protection either through your own insurance policy or through the moving company's Replacement Value Protection.RegardsDavid A
[redacted] Mr [redacted] , he never buy any replacement insurance and he claimed that nobody told himOur confirmation e-mails, it shows very clearly that we have just basic cargo insurance which is cents with $350.00insurance deductibleWe don't sell insurance and we are not an insurance companyCustomer should buy replacement insurance from home insurance companies or 3rd party insurance companiesThe insurance Canadaus Van Lines carries is a basic standart liability.The item customer claim weights lbs x cents = $180.00$- $350.00(insurance deductible) = -$As you see after insurance deductible, he is not entitled to received any refundWe will refund $to himRegards [redacted]
Complaint: [redacted] I am rejecting this response because:Yes my husband did swear at them after they threatened to charge us $for long haul charges and insulted him repeatedlyI did state this in my complaintHe did do a charge back of the $deposit as I stated in my claimI honestly did not know he did it at that time and yes we were having trouble with [redacted] thenit was due to the move to nova scotia that [redacted] was concerned with the chargeswe had several items that we purchased online be effected by thisThere is numerous items missing and damaged that are going to cost us over $to replace or repairOnce Tony started to talk to us he stated in an e-mail on December 19, that he would give us the following as a settlement....These are his words..."Ok, I will send you $(plus $deposit + $insurance deductible I waived) for a total of $1050.00."In January I told Tony that I would accept that offerHe came back and said that we already received the deposit of $back and would send a cheque to me for $500.00.I asked him to check his math because it should be $after the deposit is removedHe told me not to insult him or play with words and said take it or you get nothing I have this in an e-mailWe were willing to accept the $for a settlement at that time but Tony said no.I don't know why David is now saying that I got $from them.I HAVE RECEIVED NO MONEY FROM THIS COMPANY AT THIS TIME....Maybe they should also inform customers of the extra insurance that is availableNo one explained anything to usall we got was sign here that we picked up your stuffWe didn't even get a copy of the paperwork until our stuff was delivered, which was late, missing and damaged.We will still accept the $850.00( $(plus $deposit + $insurance deductible I waived) for a total of $- $deposit = $850.00) that was offered to us before but not a penny less Sincerely, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]
Do not use this companyEstimate was $cheaper than actual chargesI was quoted, via email with David A***, that the move would take 2-weeks from Edmonton to Nova Scotia but took weeks and daysStory changed daily as to what was happeningMost furniture was damaged in the move90% was not wrapped in blankets as previously toldI have mailed the company pictures of all the damages [redacted]
Dear ***, On his claim email he has informed us that he has damaged items itemsHe also submitted this claim with the damaged items photos In the contract unfortunately he didn't buy the extra insurance when this is the case; the shipment then travels under a standard liabilityThe insurance Canada Us Vanlines carries is a basic standard liabilityThis insurance pays out at cents per pound, with a $deductible, to be paid by the customer (The item you claim weights lbs x0.60cent =$144.00) $144.00- $350.00(insurance deductible) = -$It is always important for us to leave satisfied customers behind us and we do really want to resolve this issue for him, Even though your case is not entitled to receive any refund; We will send to him $ ($deductable waive) Please, send to us your mailing addresses and we will mail to you $a cheque or we will send it to you via email transfer If you look at the front of the contract:Terms and Conditions1) IF THE CLIENT HAS NOT DECLARED AN INSURANCE VALUE, THE LIABILITY OF THE CARRIER IS 60¢/LBPER ARTICLE2) CARRIER IS NOT RESPONSIBLE FOR PRESSWOOD FURNITURE IF NOT DISMANTLED BY THE SHIPPER.3) ITEMS PACKED BY THE OWNER WILL NOT BE COVERED FOR DAMAGES4) THE CARRIER IS NOT RESPONSIBLE FOR GLASS AND MARBLE NOT PROFESSIONALLY PACKED AND UNPACKED5) CHARGES WILL APPLY FOR FLIGHTS OF STAIRS AT PICK UP AND/OR DELIVERY ON A ‘PER WEIGHT’ BASIS UNLESS OTHERWISE INDICATEDIT ISTHE RESPONSIBILITY OF CUSTOMERS TO PRESENT THE ISSUE OF STAIRS AT THE TIME OF BOOKING6) IF ACCESS TO DELIVERY IS MORE THAN FEET AWAY 5¢/LB ADDITIONALLY WILL BE CHARGED7) CARRIER WILL NOT BE RESPONSIBLE FOR INVENTERIOR WORKING OF ELECTRICAL EQUIPMENT OR INTERIOR OF PIANOS.8) THE CUSTOMER IS RESPONSIBLE TO CHECK EACH ITEM ON THE TAG AND LIST WHEN THE DRIVER IS DELIVERING.9) UNDER lbsMINIMUM WEIGHT lbsCHARGE $WILL APPLY10) BOTH PARTS AGREE TO SIGN THIS CONTRACT IN ENGLISH.11) STAIR CHARGES WILL APPLY IN BUILDINGS WITHOUT ELEVATORS12) IF THE DRIVER IS UNABLE TO PERFORM PICKUP OR DELIVERY DUE TO LACK OF PAYMENT, CUSTOMER ABSENCE OR OTHER DELAYS, 15% OF THE TOTAL WEIGHT CHARGES AND ANY APPLICABLE CHARGES WILL APPLYAS WELL, DELIVERY WILL TAKE PLACE AT OUR EARLIEST AVAILABLE SCHEDULING AND SUBJECT TO DELAY Back Of the contractValuation(1) The amount of the actual loss or damage not exceeding sixty (60) cents per pounds times the actual weight (in pounds) of the shipment, or the lump sum declared value, whichever in greater; or(2) The actual loss or damage not exceeding sixty (60) cents per pound of the weight of any lost or damaged article when the shipper has released the shipment to carrier, in writing, with liability limited to sixty (60) ends per pound per article.(3) No carrier hereunder will carry or be liable in any way for any documents, special jewelry, rare stamps, coins, antiques or for any articles of extraordinary value not specifically rated in the published classifications or tariffs unless a special agreement to do so and a stipulated value of the articles are endorsed hereon If you check it Industry Canada Website:http://www.ic.gc.ca/eic/site/oca-bc.nsf/eng/ca02029.html The Consumer Checklist for Choosing a Moving CompanyWhat is replacement value protection?Even with the best mover, you need to know how you can protect yourself:· First check with your insurance agent/broker to find out if your existing household policy provides coverage during the move, and if so, what is the deductibleMake sure that your policy provides you with no less than "All Risks" coverage, because any less coverage leaves you exposed.· Then check with the moving company for the cost of Replacement Value ProtectionThis means that the moving company agrees to be legally liable up to an amount that represents your estimate of the value of your property being movedOften that amount is arrived at by multiplying each pound of weight of your shipment by $– but that is just a rule of thumbMake sure that the total amount of declared valuation is enough to replace all of your furniture and personal effectsMake sure that you get Replacement Value Protection and NOT depreciated value only.· Ask the moving company for written material that explains how the Replacement Value Protection works.· Ask the moving company for information on how to make a claim, and what the time limit is for making a claim.· Identify the difference of liability between owner-packed versus mover-packed cartons and special care items (i.eglass, marble, and other "at owner's risk" items that are not packed professionally).· If you don't buy Replacement Value Protection, the moving company is usually liable only up to cents per pound of any article that may be destroyed or lost(For a typical television set, that's about $30.)· Be sure you have adequate protection either through your own insurance policy or through the moving company's Replacement Value ProtectionKind RegardsDavid A
I used this moving service to move from Montreal to EdmontonOnce our items arrived in Edmonton, Some were missing, quite a few were damagedThe movers even caused damage to our home while bringing items in & Broke some items in front of us and just told us to contact their boss I emailed David A***, who seems to be in chargeI sent images of all the damaged items, also informing him of the missing items & damages caused to the new homeIt took a few emails for Canadausvanlines to reply and when they did, I was told there would be a week waiting period for their claims department to contact mewell over a month later, I still cannot get in contact with anybodyNo news on my missing items or how they plan on fixing the damages they caused [redacted] Product_Or_Service: Move from Montreal to Edmonton
Here is our response to him: On your claim email you have informed us that you have damaged itemsYou also submitted this claim with the damaged items photos Also we couldn't find your missing screw for your daughter bed In the contract unfortunately you didn't buy the extra insurance when this is the case; the shipment then travels under a standard liabilityThe insurance Canada Us Vanlines carries is a basic standard liabilityThis insurance pays out at cents per pound, with a $deductible, to be paid by the customer (The item you claim weights lbs x0.60cent =$180.00) $180.00- $350.00(insurance deductible) = -$It is always important for us to leave satisfied customers behind us and we do really want to resolve this issue for you, Even though your case is not entitled to receive any refund; We will send you $ ($deductable waive) = $ cheque Please, send to us your mailing addresses and we will mail to you $a cheque or we will send it to you via email transfer." Regards
On her claim email she has informed us that she has missing items In the contract unfortunately she didn't buy the extra insurance when this is the case; the shipment then travels under a standard liabilityThe insurance Canada Us Vanlines carries is a basic standard liabilityThis insurance pays out at cents per pound, with a $deductible, to be paid by the customer (The item she claims weights lbs x0.60cent =$300.00) $300.00- $350.00(insurance deductible) = -$It is always important for us to leave satisfied customers behind us and we do really want to resolve this issue for her, Even though her case is not entitled to receive any refund; We sent her $ (After $deductable take out ) = $ e-mail money transfer and she acceptedThis is best we can do for her.We already closed her fileThanks [redacted] **
On July 16th, I contacted Rachel at Canadaus Van Line and received a quote from her to move us from [redacted] Alberta to [redacted] Nova ScotiaThe quote seemed fair so I called to talk to her to set things up but ashe was unavailableI spoke to Justin and we set up a time for them to come out and load up for September 7th, in the morningI received my confirmation from Justin on August 31, and paid him the $deposit to confirm everythingAt that time we discussed the driveway and I told him that I didn't think an wheeler would be able to go in my drivewayHe said that they would most likely deliver in the same size truck as our pick up but he would look at Google maps and let the warehouse and drivers knowOn Sept 6th, Justin called me to tell me that the date had to be pushed back due to DOT pulling your trucks off the road for inspectionI told him this was unacceptable as we had planned and booked everything according to the date of pick up for Sep
Please see our answer to her:Dear [redacted] On your claim email you have informed us that you have damaged itemsYou also submitted this claim with the damaged items photos In the contract unfortunately you didn't buy the extra insurance when this is the case; the shipment then travels under a standard liabilityThe insurance Canada Us Vanlines carries is a basic standard liabilityThis insurance pays out at cents per pound, with a $deductible, to be paid by the customer (The item you claim weights lbs x0.60cent =$300.00) $300.00- $350.00(insurance deductible) = -$It is always important for us to leave satisfied customers behind us and we do really want to resolve this issue for you, Even though your case is not entitled to receive any refund; We will send you $ ($deductable waive) = $ cheque Please, send to us your mailing addresses and we will mail to you $a cheque or we will send it to you via email transfer If you look at the front of the contract:Terms and Conditions1) IF THE CLIENT HAS NOT DECLARED AN INSURANCE VALUE, THE LIABILITY OF THE CARRIER IS 60¢/LBPER ARTICLE2) CARRIER IS NOT RESPONSIBLE FOR PRESSWOOD FURNITURE IF NOT DISMANTLED BY THE SHIPPER.3) ITEMS PACKED BY THE OWNER WILL NOT BE COVERED FOR DAMAGES4) THE CARRIER IS NOT RESPONSIBLE FOR GLASS AND MARBLE NOT PROFESSIONALLY PACKED AND UNPACKED5) CHARGES WILL APPLY FOR FLIGHTS OF STAIRS AT PICK UP AND/OR DELIVERY ON A ‘PER WEIGHT’ BASIS UNLESS OTHERWISE INDICATEDIT ISTHE RESPONSIBILITY OF CUSTOMERS TO PRESENT THE ISSUE OF STAIRS AT THE TIME OF BOOKING6) IF ACCESS TO DELIVERY IS MORE THAN FEET AWAY 5¢/LB ADDITIONALLY WILL BE CHARGED7) CARRIER WILL NOT BE RESPONSIBLE FOR INVENTERIOR WORKING OF ELECTRICAL EQUIPMENT OR INTERIOR OF PIANOS.8) THE CUSTOMER IS RESPONSIBLE TO CHECK EACH ITEM ON THE TAG AND LIST WHEN THE DRIVER IS DELIVERING.9) UNDER lbsMINIMUM WEIGHT lbsCHARGE $WILL APPLY10) BOTH PARTS AGREE TO SIGN THIS CONTRACT IN ENGLISH.11) STAIR CHARGES WILL APPLY IN BUILDINGS WITHOUT ELEVATORS12) IF THE DRIVER IS UNABLE TO PERFORM PICKUP OR DELIVERY DUE TO LACK OF PAYMENT, CUSTOMER ABSENCE OR OTHER DELAYS, 15% OF THE TOTAL WEIGHT CHARGES AND ANY APPLICABLE CHARGES WILL APPLYAS WELL, DELIVERY WILL TAKE PLACE AT OUR EARLIEST AVAILABLE SCHEDULING AND SUBJECT TO DELAY Back Of the contractValuation(1) The amount of the actual loss or damage not exceeding sixty (60) cents per pounds times the actual weight (in pounds) of the shipment, or the lump sum declared value, whichever in greater; or(2) The actual loss or damage not exceeding sixty (60) cents per pound of the weight of any lost or damaged article when the shipper has released the shipment to carrier, in writing, with liability limited to sixty (60) ends per pound per article.(3) No carrier hereunder will carry or be liable in any way for any documents, special jewelry, rare stamps, coins, antiques or for any articles of extraordinary value not specifically rated in the published classifications or tariffs unless a special agreement to do so and a stipulated value of the articles are endorsed hereon If you check it Industry Canada Website:http://www.ic.gc.ca/eic/site/oca-bc.nsf/eng/ca02029.html The Consumer Checklist for Choosing a Moving CompanyWhat is replacement value protection?Even with the best mover, you need to know how you can protect yourself:· First check with your insurance agent/broker to find out if your existing household policy provides coverage during the move, and if so, what is the deductibleMake sure that your policy provides you with no less than "All Risks" coverage, because any less coverage leaves you exposed.· Then check with the moving company for the cost of Replacement Value ProtectionThis means that the moving company agrees to be legally liable up to an amount that represents your estimate of the value of your property being movedOften that amount is arrived at by multiplying each pound of weight of your shipment by $– but that is just a rule of thumbMake sure that the total amount of declared valuation is enough to replace all of your furniture and personal effectsMake sure that you get Replacement Value Protection and NOT depreciated value only.· Ask the moving company for written material that explains how the Replacement Value Protection works.· Ask the moving company for information on how to make a claim, and what the time limit is for making a claim.· Identify the difference of liability between owner-packed versus mover-packed cartons and special care items (i.eglass, marble, and other "at owner's risk" items that are not packed professionally).· If you don't buy Replacement Value Protection, the moving company is usually liable only up to cents per pound of any article that may be destroyed or lost(For a typical television set, that's about $30.)· Be sure you have adequate protection either through your own insurance policy or through the moving company's Replacement Value Protection.RegardsDavid A
[redacted] Mr [redacted] , he never buy any replacement insurance and he claimed that nobody told himOur confirmation e-mails, it shows very clearly that we have just basic cargo insurance which is cents with $350.00insurance deductibleWe don't sell insurance and we are not an insurance companyCustomer should buy replacement insurance from home insurance companies or 3rd party insurance companiesThe insurance Canadaus Van Lines carries is a basic standart liability.The item customer claim weights lbs x cents = $180.00$- $350.00(insurance deductible) = -$As you see after insurance deductible, he is not entitled to received any refundWe will refund $to himRegards [redacted]
Complaint: [redacted] I am rejecting this response because:Yes my husband did swear at them after they threatened to charge us $for long haul charges and insulted him repeatedlyI did state this in my complaintHe did do a charge back of the $deposit as I stated in my claimI honestly did not know he did it at that time and yes we were having trouble with [redacted] thenit was due to the move to nova scotia that [redacted] was concerned with the chargeswe had several items that we purchased online be effected by thisThere is numerous items missing and damaged that are going to cost us over $to replace or repairOnce Tony started to talk to us he stated in an e-mail on December 19, that he would give us the following as a settlement....These are his words..."Ok, I will send you $(plus $deposit + $insurance deductible I waived) for a total of $1050.00."In January I told Tony that I would accept that offerHe came back and said that we already received the deposit of $back and would send a cheque to me for $500.00.I asked him to check his math because it should be $after the deposit is removedHe told me not to insult him or play with words and said take it or you get nothing I have this in an e-mailWe were willing to accept the $for a settlement at that time but Tony said no.I don't know why David is now saying that I got $from them.I HAVE RECEIVED NO MONEY FROM THIS COMPANY AT THIS TIME....Maybe they should also inform customers of the extra insurance that is availableNo one explained anything to usall we got was sign here that we picked up your stuffWe didn't even get a copy of the paperwork until our stuff was delivered, which was late, missing and damaged.We will still accept the $850.00( $(plus $deposit + $insurance deductible I waived) for a total of $- $deposit = $850.00) that was offered to us before but not a penny less Sincerely, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]
Do not use this companyEstimate was $cheaper than actual chargesI was quoted, via email with David A***, that the move would take 2-weeks from Edmonton to Nova Scotia but took weeks and daysStory changed daily as to what was happeningMost furniture was damaged in the move90% was not wrapped in blankets as previously toldI have mailed the company pictures of all the damages [redacted]
Dear ***, On his claim email he has informed us that he has damaged items itemsHe also submitted this claim with the damaged items photos In the contract unfortunately he didn't buy the extra insurance when this is the case; the shipment then travels under a standard liabilityThe insurance Canada Us Vanlines carries is a basic standard liabilityThis insurance pays out at cents per pound, with a $deductible, to be paid by the customer (The item you claim weights lbs x0.60cent =$144.00) $144.00- $350.00(insurance deductible) = -$It is always important for us to leave satisfied customers behind us and we do really want to resolve this issue for him, Even though your case is not entitled to receive any refund; We will send to him $ ($deductable waive) Please, send to us your mailing addresses and we will mail to you $a cheque or we will send it to you via email transfer If you look at the front of the contract:Terms and Conditions1) IF THE CLIENT HAS NOT DECLARED AN INSURANCE VALUE, THE LIABILITY OF THE CARRIER IS 60¢/LBPER ARTICLE2) CARRIER IS NOT RESPONSIBLE FOR PRESSWOOD FURNITURE IF NOT DISMANTLED BY THE SHIPPER.3) ITEMS PACKED BY THE OWNER WILL NOT BE COVERED FOR DAMAGES4) THE CARRIER IS NOT RESPONSIBLE FOR GLASS AND MARBLE NOT PROFESSIONALLY PACKED AND UNPACKED5) CHARGES WILL APPLY FOR FLIGHTS OF STAIRS AT PICK UP AND/OR DELIVERY ON A ‘PER WEIGHT’ BASIS UNLESS OTHERWISE INDICATEDIT ISTHE RESPONSIBILITY OF CUSTOMERS TO PRESENT THE ISSUE OF STAIRS AT THE TIME OF BOOKING6) IF ACCESS TO DELIVERY IS MORE THAN FEET AWAY 5¢/LB ADDITIONALLY WILL BE CHARGED7) CARRIER WILL NOT BE RESPONSIBLE FOR INVENTERIOR WORKING OF ELECTRICAL EQUIPMENT OR INTERIOR OF PIANOS.8) THE CUSTOMER IS RESPONSIBLE TO CHECK EACH ITEM ON THE TAG AND LIST WHEN THE DRIVER IS DELIVERING.9) UNDER lbsMINIMUM WEIGHT lbsCHARGE $WILL APPLY10) BOTH PARTS AGREE TO SIGN THIS CONTRACT IN ENGLISH.11) STAIR CHARGES WILL APPLY IN BUILDINGS WITHOUT ELEVATORS12) IF THE DRIVER IS UNABLE TO PERFORM PICKUP OR DELIVERY DUE TO LACK OF PAYMENT, CUSTOMER ABSENCE OR OTHER DELAYS, 15% OF THE TOTAL WEIGHT CHARGES AND ANY APPLICABLE CHARGES WILL APPLYAS WELL, DELIVERY WILL TAKE PLACE AT OUR EARLIEST AVAILABLE SCHEDULING AND SUBJECT TO DELAY Back Of the contractValuation(1) The amount of the actual loss or damage not exceeding sixty (60) cents per pounds times the actual weight (in pounds) of the shipment, or the lump sum declared value, whichever in greater; or(2) The actual loss or damage not exceeding sixty (60) cents per pound of the weight of any lost or damaged article when the shipper has released the shipment to carrier, in writing, with liability limited to sixty (60) ends per pound per article.(3) No carrier hereunder will carry or be liable in any way for any documents, special jewelry, rare stamps, coins, antiques or for any articles of extraordinary value not specifically rated in the published classifications or tariffs unless a special agreement to do so and a stipulated value of the articles are endorsed hereon If you check it Industry Canada Website:http://www.ic.gc.ca/eic/site/oca-bc.nsf/eng/ca02029.html The Consumer Checklist for Choosing a Moving CompanyWhat is replacement value protection?Even with the best mover, you need to know how you can protect yourself:· First check with your insurance agent/broker to find out if your existing household policy provides coverage during the move, and if so, what is the deductibleMake sure that your policy provides you with no less than "All Risks" coverage, because any less coverage leaves you exposed.· Then check with the moving company for the cost of Replacement Value ProtectionThis means that the moving company agrees to be legally liable up to an amount that represents your estimate of the value of your property being movedOften that amount is arrived at by multiplying each pound of weight of your shipment by $– but that is just a rule of thumbMake sure that the total amount of declared valuation is enough to replace all of your furniture and personal effectsMake sure that you get Replacement Value Protection and NOT depreciated value only.· Ask the moving company for written material that explains how the Replacement Value Protection works.· Ask the moving company for information on how to make a claim, and what the time limit is for making a claim.· Identify the difference of liability between owner-packed versus mover-packed cartons and special care items (i.eglass, marble, and other "at owner's risk" items that are not packed professionally).· If you don't buy Replacement Value Protection, the moving company is usually liable only up to cents per pound of any article that may be destroyed or lost(For a typical television set, that's about $30.)· Be sure you have adequate protection either through your own insurance policy or through the moving company's Replacement Value ProtectionKind RegardsDavid A
I used this moving service to move from Montreal to EdmontonOnce our items arrived in Edmonton, Some were missing, quite a few were damagedThe movers even caused damage to our home while bringing items in & Broke some items in front of us and just told us to contact their boss I emailed David A***, who seems to be in chargeI sent images of all the damaged items, also informing him of the missing items & damages caused to the new homeIt took a few emails for Canadausvanlines to reply and when they did, I was told there would be a week waiting period for their claims department to contact mewell over a month later, I still cannot get in contact with anybodyNo news on my missing items or how they plan on fixing the damages they caused [redacted] Product_Or_Service: Move from Montreal to Edmonton
Here is our response to him: On your claim email you have informed us that you have damaged itemsYou also submitted this claim with the damaged items photos Also we couldn't find your missing screw for your daughter bed In the contract unfortunately you didn't buy the extra insurance when this is the case; the shipment then travels under a standard liabilityThe insurance Canada Us Vanlines carries is a basic standard liabilityThis insurance pays out at cents per pound, with a $deductible, to be paid by the customer (The item you claim weights lbs x0.60cent =$180.00) $180.00- $350.00(insurance deductible) = -$It is always important for us to leave satisfied customers behind us and we do really want to resolve this issue for you, Even though your case is not entitled to receive any refund; We will send you $ ($deductable waive) = $ cheque Please, send to us your mailing addresses and we will mail to you $a cheque or we will send it to you via email transfer." Regards
On her claim email she has informed us that she has missing items In the contract unfortunately she didn't buy the extra insurance when this is the case; the shipment then travels under a standard liabilityThe insurance Canada Us Vanlines carries is a basic standard liabilityThis insurance pays out at cents per pound, with a $deductible, to be paid by the customer (The item she claims weights lbs x0.60cent =$300.00) $300.00- $350.00(insurance deductible) = -$It is always important for us to leave satisfied customers behind us and we do really want to resolve this issue for her, Even though her case is not entitled to receive any refund; We sent her $ (After $deductable take out ) = $ e-mail money transfer and she acceptedThis is best we can do for her.We already closed her fileThanks [redacted] **
On July 16th, I contacted Rachel at Canadaus Van Line and received a quote from her to move us from [redacted] Alberta to [redacted] Nova ScotiaThe quote seemed fair so I called to talk to her to set things up but ashe was unavailableI spoke to Justin and we set up a time for them to come out and load up for September 7th, in the morningI received my confirmation from Justin on August 31, and paid him the $deposit to confirm everythingAt that time we discussed the driveway and I told him that I didn't think an wheeler would be able to go in my drivewayHe said that they would most likely deliver in the same size truck as our pick up but he would look at Google maps and let the warehouse and drivers knowOn Sept 6th, Justin called me to tell me that the date had to be pushed back due to DOT pulling your trucks off the road for inspectionI told him this was unacceptable as we had planned and booked everything according to the date of pick up for Sep