Canadian Custom Decks

Initial Business Response / [redacted] (1000, 5, 2017/09/02) */ [redacted] This will confirm you contacted me once in May 2017, a year after work was completed, and left a voicemail message regarding an issueI returned your call the next day and you advised you required me to attend at your property the next dayI advised I would be unable to attend at your property for two weeksYou then mentioned you were having other siding work done, and that you may have that crew address the issue as you were selling your house and wanted things done promptlyYou have not contacted me again in any capacity to clarify whether you still required assistanceI am only now hearing about this issue from your complaint No warranty ever applied to your deck modifications as no contract was ever signed Although this unnecessarily escalated to a Revdex.com complaint, I am prepared to offer $ [redacted] to have another contractor address the repair as minimal material would be requiredAs your invoice was $ [redacted] + HST, the above mentioned remedy should be sufficient

Initial Business Response /* (1000, 5, 2017/09/02) */
[redacted]
This will confirm you contacted me once in May 2017, a year after work was completed, and left a voicemail message regarding an issue. I returned your call the next day and you advised you required me to attend at your...

property the next day. I advised I would be unable to attend at your property for two weeks. You then mentioned you were having other siding work done, and that you may have that crew address the issue as you were selling your house and wanted things done promptly. You have not contacted me again in any capacity to clarify whether you still required assistance. I am only now hearing about this issue from your complaint.
No warranty ever applied to your deck modifications as no contract was ever signed.
Although this unnecessarily escalated to a Revdex.com complaint, I am prepared to offer $[redacted] to have another contractor address the repair as minimal material would be required. As your invoice was $[redacted] + HST, the above mentioned remedy should be sufficient.