Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Please carefully read the business owner's response, and then carefully go through the e-mails he has provided for you of our exchange. I think you'll find that throughout his tone, manner and professionalism are highly questionable. He is rude, condescending and belligerent, and overall a terrible example of a business leader. His method is intimidation. He believes he can bully people who don't conform to his demands. If intimidation doesn't work, he resorts to personal attacks. And if those don't work, he calls people liars. I think his words speak for themselves. Furthermore, as he mentioned, other people have had issues with his gym. These issues however have been in regards to his policies, his business practices and his professionalism, all of which are highly questionable and seriously lacking. I imagine other people have filed similar complaints as mine. There are also numerous reviews on the website [redacted] that reiterate exactly what I am saying. Some of these are even slightly frightening - female members who don't feel comfortable the way he talks to them or flaunts the fact that he knows their home addresses and phone numbers. I personally feel the same way - if he visited me one night I wouldn't be surprised (here I must apologize; I don't mean to go off on a tangent or make this a bigger deal than it is. I simply want to bring into question his character and behavior, which is reckless and highly unprofessional).Now, in terms of my specific complaint, I will simply repeat what I stated earlier: I want my contract to be cancelled (for real this time), and I don't want to pay fees that I am not responsible for. What this gym has done was to charge me an extra two months after my account was cancelled; plus an additional one-month cancellation fee, plus another month. That's four months they are claiming I owe, and that's not the worst part. He is also refusing to close my account. So I am still getting charged. This isn't accidental by the way; this is a deliberate plan (which others have similarly complained about). So to reiterate: I want my debt cleared and my account closed. Until he does that, I will not be satisfied. p.s. I would also like all of these comments to remain public, and for the public at large to see what kind of a person this is and what kind of business he runs.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
as with all businesses you have policies and procedures. at our club we have a simple policy for people who join. we expect to be paid every month if you have agreed to pay every month. our club has been open for 8 years now and almost every person who has joined has also paid their dues. dues are automatically taken out of members account on the [redacted] of every month. if your account has a problem or there are no funds to cover your payment on the [redacted] we do a resubmit automatically on the [redacted]. we then call you and ask if you have a problem with your card or the bank.some members call us and tell us what the issue is and we deal with it together.we ask that you make a payment by the [redacted] manually otherwise our billing company charges the club a return fee of $25. we add that fee to your balance as per our agreement that you signed when you joined.we then try and contact you for the rest of the month to try and prevent the next months dues from al so "returning". this consumer was called a number of times and never responded. we then billed for the next month and the same thing happened. I then personally took it upon myself to email him and see what the issue was. I was told by him since he had not been to the gym in a few months he assumed his account was cancelled. that comes as no surprise to me when it comes to some people as they think "a gym" is not a real business. they feel that if they owe the gym money ,"what's the big deal".....I told this person that just because he doesn't come to the gym does not mean he is not responsible for payment. he then made a comment"good deal for you" in regard to the time he didnt come previous and paid for his monthly dues.I told him the policy about cancelling and collection of his debt and he chose to be flippant about it and told me directly to send him to collections.I then cancelled his account and no longer am I billing him. I also sent him to collections as per our policy here at the club.we are certainly a real business and we expect to be paid.[redacted] feels that I am being unprofessional and intimidating.I take my job very seriously and I love my members here at the club. those who choose to not pay their bill with us unfortunately fall into the category previously mentioned as the "What's the big deal I don't understand why I need to pay my dues when I have not been there for awhile". I have had a few too many of those here since we opened and most are still in collections. eventually when they need a loan or a mortgage they realize that yes indeed Tribeca Health and Fitness is owed that debt and we end up getting our just due.I wish all members would use the club more often to get in shape as we are open every day of the week 365 days a year.rude condescending and belligerent I am not, I just believe that when I am owed a debt that I am entitled to I should not be told "i haven't been there in awhile and I paid you some money I think it a good deal for you and I don't think a will pay what I owe".
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Please carefully read the business owner's response, and then carefully go through the e-mails he has provided for you of our exchange. I think you'll find that throughout his tone, manner and professionalism are highly questionable. He is rude, condescending and belligerent, and overall a terrible example of a business leader. His method is intimidation. He believes he can bully people who don't conform to his demands. If intimidation doesn't work, he resorts to personal attacks. And if those don't work, he calls people liars. I think his words speak for themselves. Furthermore, as he mentioned, other people have had issues with his gym. These issues however have been in regards to his policies, his business practices and his professionalism, all of which are highly questionable and seriously lacking. I imagine other people have filed similar complaints as mine. There are also numerous reviews on the website [redacted] that reiterate exactly what I am saying. Some of these are even slightly frightening - female members who don't feel comfortable the way he talks to them or flaunts the fact that he knows their home addresses and phone numbers. I personally feel the same way - if he visited me one night I wouldn't be surprised (here I must apologize; I don't mean to go off on a tangent or make this a bigger deal than it is. I simply want to bring into question his character and behavior, which is reckless and highly unprofessional).Now, in terms of my specific complaint, I will simply repeat what I stated earlier: I want my contract to be cancelled (for real this time), and I don't want to pay fees that I am not responsible for. What this gym has done was to charge me an extra two months after my account was cancelled; plus an additional one-month cancellation fee, plus another month. That's four months they are claiming I owe, and that's not the worst part. He is also refusing to close my account. So I am still getting charged. This isn't accidental by the way; this is a deliberate plan (which others have similarly complained about). So to reiterate: I want my debt cleared and my account closed. Until he does that, I will not be satisfied. p.s. I would also like all of these comments to remain public, and for the public at large to see what kind of a person this is and what kind of business he runs.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
as with all businesses you have policies and procedures. at our club we have a simple policy for people who join. we expect to be paid every month if you have agreed to pay every month. our club has been open for 8 years now and almost every person who has joined has also paid their dues. dues are automatically taken out of members account on the [redacted] of every month. if your account has a problem or there are no funds to cover your payment on the [redacted] we do a resubmit automatically on the [redacted]. we then call you and ask if you have a problem with your card or the bank.some members call us and tell us what the issue is and we deal with it together.we ask that you make a payment by the [redacted] manually otherwise our billing company charges the club a return fee of $25. we add that fee to your balance as per our agreement that you signed when you joined.we then try and contact you for the rest of the month to try and prevent the next months dues from al so "returning". this consumer was called a number of times and never responded. we then billed for the next month and the same thing happened. I then personally took it upon myself to email him and see what the issue was. I was told by him since he had not been to the gym in a few months he assumed his account was cancelled. that comes as no surprise to me when it comes to some people as they think "a gym" is not a real business. they feel that if they owe the gym money ,"what's the big deal".....I told this person that just because he doesn't come to the gym does not mean he is not responsible for payment. he then made a comment"good deal for you" in regard to the time he didnt come previous and paid for his monthly dues.I told him the policy about cancelling and collection of his debt and he chose to be flippant about it and told me directly to send him to collections.I then cancelled his account and no longer am I billing him. I also sent him to collections as per our policy here at the club.we are certainly a real business and we expect to be paid.[redacted] feels that I am being unprofessional and intimidating.I take my job very seriously and I love my members here at the club. those who choose to not pay their bill with us unfortunately fall into the category previously mentioned as the "What's the big deal I don't understand why I need to pay my dues when I have not been there for awhile". I have had a few too many of those here since we opened and most are still in collections. eventually when they need a loan or a mortgage they realize that yes indeed Tribeca Health and Fitness is owed that debt and we end up getting our just due.I wish all members would use the club more often to get in shape as we are open every day of the week 365 days a year.rude condescending and belligerent I am not, I just believe that when I am owed a debt that I am entitled to I should not be told "i haven't been there in awhile and I paid you some money I think it a good deal for you and I don't think a will pay what I owe".