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Reviews Canadian Tire Auto Service

Canadian Tire Auto Service Reviews (11)

We brought our car to Canadian Tire Meadowvale Town Centre for the OSensor bank to be replaced and new installed , based on Canadian Tire [redacted] recommendation As we live in Mississauga we didn't do it in [redacted] On May 22nd we brought the car to Canadian Tire Meadowvale Town Centerand requested a new Osensor to be installedWe were supposed to pay $for removal and $for the sensor .We don't have the work order, the car was brought in at 2:p.muntil 5:p.mI was allowed to watch all the attempts to remove the sensor with wrench , heat and heat and more heat and jigsaw and finally hammering They couldn't do it [redacted] ,administrative clerk, told me we can't take the sensor outYou have to take it to [redacted] , I will not charge you .I was very upset [redacted] generated a work order to suit his [redacted] work and [redacted] skillsHe attached [redacted] 's card and asked me to complain to him On the 28th of May we brought the car in againN

This review has been immediately written after my horrible automotive experience with this Meadowvale Mississauga branch On July 11, 1PM, I submitted my [redacted] Minivan to have a wheel alignment doneWhile I was speaking with Tabesha at the counter, she printed out a document for me to sign that showed the service fee for wheel alignment ($109.99) and also a tentative fee for resetting the SAS ($59.99)I asked Tabesha what this was about and she stated that, if applicable, I could have an SAS reset done after the wheel alignment shows that one is requiredHowever, they would not provide the SAS reset unless they contact me and had my consent on performing the serviceShe highlighted the area in writing that clearly shows that unless they notify the customer, they will not provide said serviceShortly after, I signed the document I called [redacted] Canada at 1:30PM and confirmed that the [redacted] does not require any SAS (Steering Angle Sensor) resetting as this vehicle does not have a SAS system At 2PM, I received a call that my vehicle was ready for pickupThe gentleman showed me the invoice showing that I must pay $wheel alignment and also for $resetting feeI explained to him that no one contacted me for the resetting service and that I did not provide my consent on this orderHe left and then returned to further explain to me that this is something that I signed forI then explained to him that 1) No one contacted me to provide this service 2) the [redacted] does not have an SAS systemI told him to remove that charge as I am not paying for the resetting fee After making me wait for minutes, the automotive supervisor named Mike Ftold the gentleman serving me that I signed the report stating that I had provided consent to go ahead with the serviceI explained to Mike that I was supposed to be notified before going ahead with the service as this is what it stated on the documentHe then responded that I had signed the document that was their consent to go ahead with the service which I argued back angrily that Tabesha had highlighted the area that specifically stated that the customer must be notified first before performing any additional services and in this case, no one notified meMike had then spoke with the gentleman ordering him to turn the ignition on to see if any lights turned onI disputed with Mike once again that there is no purpose into delaying this matter any further as I did not provide my consent to have any resetting service and that my vehicle does not have an SAS systemHis response was that it was important for them to know if the lights turn on that would indicate the vehicle has an SAS system and that because I signed the order giving such consent that they would not release my vehicle unless I paid the fee I then shouted back at Mike stating that I would not pay for this fee because (repeating several times again) that I did not provide consent and that my vehicle does not have an SAS systemShortly after our heated discussion that I would have to file a report with the police station for not releasing my vehicle, the gentleman who serviced me earlier returned to inform Mike that my vehicle did not in fact have an SAS system on itMike then turned to me and gave me a very poor excuse that the system generated the fees and that they have no choice but to charge itI then blasted at Mike and his co-associates that Canadian Tire Corporation is running a very poor systemI further yelled at Mike Fthat the manner in which he handled my specific case was possibly the worst I have ever received from any retail establishment and that it is not fair for other customers, before and after my incident, who are seeking automotive services that could be falsely charged for fees where consent was not given and also for vehicles that do not have certain parts or systems The purpose of my review is not to seek any reimbursement as Mike Fhad no choice in the matter but to concede and remove the chargesThis review is to reveal that Mike F.'s method of refusing to release my vehicle while hiding behind the poor excuse that CTC's system of falsely charging me and possibly thousands of other customers is a terrible way to maintain loyal customersAs I once was a Canadian Tire Automotive customer, I will no longer visit any Canadian Tire location ever again Please consider changing over to a trusted, reliable system that would maintain loyal customersI would also strongly recommend demoting Mike Fand send him to a training camp for beginners to relearn the basics on customer relation skillsGood, paying customers are the only reason that keeps Canadian businesses standing tall these days and I hope that Canadian Tire Meadowvale and the entire Corporation throughout Canada listens to all the reviews and complaints from all their consumers

Saturday I was unable to turn on my vehicle nor to unlock the steering wheel (*** ***)I did some search on *** and *** trying to figure out what the problem could beDespite I am not a mechanic, I was able to figure out it was the Steering Column ModuleBefore calling a tow truck, I called Canadian tire, Shawnessy, Calgary, ABexplained the issues and told them "most probably" it is the steering column module, would you be able to fix it" the answer was yes!
Had the car towed to CT, I asked a mechanic on the floor, if the steering column is the issue, would you be able to fix? the answer came positive for the second time!
CT mentioned that they would be able to look at the vehicle only today (Monday) morningAround 8:am today I received a call from the auto-shop advising that the Steering Column Module is the issue and they can't fix it!
They asked me to get a toe truck to take the car to the dealerI called the customer service to file a complain asking for the following, CT to toe the truck at their own expenses (since I paid to toe it to their auto-shop on Saturday) and to wave the inspection fee
minutes later, I received a call from the auto-shop manager advising that they are sorry but there is nothing they can do to helpHe mentioned they can waive the $inspection fee but I have to toe the truck at my own expenses (they would be around $for towing the car twice)
The Auto-shop manager also asked me to call him personally next time to see if they can deal with the car issues or not (means the mechanics and other auto staff aren't accountable)
I called the customer service again to escalate the issue to the branch general manager and still waiting to see what he would decide

*** *** Try *** and *** instead, where you will never have a problem with a refund requestWhile I highly commend Manager Sharon for going above and beyond in approving my refund, the *** and impoliteness of customer service person, Shannon, was disappointingAvoid this location! If a store will not approve a refund of certain items, please be sure to to attach a note to the receipt so that customers are aware of your "adjusted" store policyIt is not up to your customer to figure out that your return policy has changed on certain items

*** *** ***
I had my *** ** in for an oil change and coolant flushing on August I was initially told the work could be done in hrs so I waited in the storeIt took me over hours in the morning, and another hours in the afternoon addressing a problem due to their technician's poor work
I was surprised that CT technician didn't know how to reset oil change mileage record for *** vehicles, nor for a proper coolant bleeding for *** w/o bleeding screw, which cost me extra for checkup
The above service turned out to be quite expensiveI had a look at the bill today, besides the quoted oil change and coolant flushing, there were two more items such as "Brake Cleaner" and "RAD FLUSH"C'mon, Canadian Tire, are you honest?

I purchased a laundry tub months ago and the faucet is already leakingI've been told by customer service that I can't get a refund because it's over days but I can get an exchangeHowever if the exchanged one leaks too, i'm Out of luckI would have to buy a new one Otherwise, the c.srep said, i'd Be getting new tubs indefinitelyAre we living on mars? Who want to disconnect and reconnect a laundry tub indefinitely? I'll never shop there againLearned my lesson well!

Paid $for full non drip rust protection They only sprayed the undercarriage , returned showed the manager lack of coverage and missing clips for the trunk carpet he the didn't seem to care said the non drip rust spray is not always visable He agreed to fix it , gave back the car hr later exactly rhe same wayReturned a third time supervisor had me drive the car into the garage to show him my cocerns as I stepped out if the car he handed me a card and told me to call the Canadain tire customer relations number and waljed away

This review has been immediately written after my horrible automotive experience with this Meadowvale Mississauga branch
On July 11, 1PM, I submitted my *** *** Minivan to have a wheel alignment doneWhile I was speaking with Tabesha at the counter, she printed out a document for me to sign that showed the service fee for wheel alignment ($109.99) and also a tentative fee for resetting the SAS ($59.99)I asked Tabesha what this was about and she stated that, if applicable, I could have an SAS reset done after the wheel alignment shows that one is requiredHowever, they would not provide the SAS reset unless they contact me and had my consent on performing the serviceShe highlighted the area in writing that clearly shows that unless they notify the customer, they will not provide said serviceShortly after, I signed the document
I called *** Canada at 1:30PM and confirmed that the *** *** does not require any SAS (Steering Angle Sensor) resetting as this vehicle does not have a SAS system
At 2PM, I received a call that my vehicle was ready for pickupThe gentleman showed me the invoice showing that I must pay $wheel alignment and also for $resetting feeI explained to him that no one contacted me for the resetting service and that I did not provide my consent on this orderHe left and then returned to further explain to me that this is something that I signed forI then explained to him that 1) No one contacted me to provide this service 2) the *** *** does not have an SAS systemI told him to remove that charge as I am not paying for the resetting fee
After making me wait for minutes, the automotive supervisor named Mike Ftold the gentleman serving me that I signed the report stating that I had provided consent to go ahead with the serviceI explained to Mike that I was supposed to be notified before going ahead with the service as this is what it stated on the documentHe then responded that I had signed the document that was their consent to go ahead with the service which I argued back angrily that Tabesha had highlighted the area that specifically stated that the customer must be notified first before performing any additional services and in this case, no one notified meMike had then spoke with the gentleman ordering him to turn the ignition on to see if any lights turned onI disputed with Mike once again that there is no purpose into delaying this matter any further as I did not provide my consent to have any resetting service and that my vehicle does not have an SAS systemHis response was that it was important for them to know if the lights turn on that would indicate the vehicle has an SAS system and that because I signed the order giving such consent that they would not release my vehicle unless I paid the fee
I then shouted back at Mike stating that I would not pay for this fee because (repeating several times again) that I did not provide consent and that my vehicle does not have an SAS systemShortly after our heated discussion that I would have to file a report with the police station for not releasing my vehicle, the gentleman who serviced me earlier returned to inform Mike that my vehicle did not in fact have an SAS system on itMike then turned to me and gave me a very poor excuse that the system generated the fees and that they have no choice but to charge itI then blasted at Mike and his co-associates that Canadian Tire Corporation is running a very poor systemI further yelled at Mike Fthat the manner in which he handled my specific case was possibly the worst I have ever received from any retail establishment and that it is not fair for other customers, before and after my incident, who are seeking automotive services that could be falsely charged for fees where consent was not given and also for vehicles that do not have certain parts or systems
The purpose of my review is not to seek any reimbursement as Mike Fhad no choice in the matter but to concede and remove the chargesThis review is to reveal that Mike F.'s method of refusing to release my vehicle while hiding behind the poor excuse that CTC's system of falsely charging me and possibly thousands of other customers is a terrible way to maintain loyal customersAs I once was a Canadian Tire Automotive customer, I will no longer visit any Canadian Tire location ever again
Please consider changing over to a trusted, reliable system that would maintain loyal customersI would also strongly recommend demoting Mike Fand send him to a training camp for beginners to relearn the basics on customer relation skillsGood, paying customers are the only reason that keeps Canadian businesses standing tall these days and I hope that Canadian Tire Meadowvale and the entire Corporation throughout Canada listens to all the reviews and complaints from all their consumers

I brought my car to Canadian tire to change the winter tire to summer and the brakeAfter inspection (1h30), everything was good (not right), but the brake in the back was broken and I needed to change it, they offered 440$ for the fixI refused to go with them and they reduced the price to 382$, which I thought it was okay and I really needed my car to be ready for work tmrSo we made the dealAfter 3hhours, they called to let me know the car was readyI came to pick it up and realized that they did not change the tire and the car had fuel leak but they couldn't find the leak locationSo I had to come back again in the next day and it took hours to just replace the tireWhen I got the car back, I noticed that the fuel was leaking even more compare to the beginningLook like they tried to fk me up because I was pushing them lolAnw, avoid this place at all cost if you still want to drive!

*** My gas trimmer stopped workingStill under warrantyTook them two weeks to respond that they can't fix it and that they won't replace tooI have never seen such a poor customer service like this in my life
Similar to other views, this Auto-parts section in Canadian Tires-Meadowvale is by far the worst
*** *** ***

We brought our car to Canadian Tire Meadowvale Town Centre for the OSensor bank to be replaced and new installed , based on Canadian Tire *** recommendation
As we live in Mississauga we didn't do it in ***
On May 22nd we brought the car to Canadian Tire Meadowvale Town Centerand requested a new Osensor to be installedWe were supposed to pay $for removal and $for the sensor .We don't have the work order, the car was brought in at 2:p.muntil 5:p.mI was allowed to watch all the attempts to remove the sensor with wrench , heat and heat and more heat and jigsaw and finally hammering They couldn't do it*** ,administrative clerk, told me we can't take the sensor outYou have to take it to ***, I will not charge you .I was very upset
*** generated a work order to suit his *** work and *** skillsHe attached ***'s card and asked me to complain to him
On the 28th of May we brought the car in againN

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