Canadian Tire Corporation, Limited

This whole issue is about the Masspass Promotion at Canadatire.ca***. The promotion requires 3 basic criterias: 1. Order over $125 before tax; 2. Order by the end of Apr 29, 2020; 3. Order paid through MasterPass.

I place an online pickup order (Order #:XXXXXXXXXXXXX) of 5 items worth $128.69 before tax and paid by MasterPass at 10:23 pm on Apr 29, 2020 whose pickup location is at Albion & Kipling Canadian Tire Store. 4 items of order was ready to pickup on Apr 30, 2020, leaving 1 item (Certified Axle Stands Pair, Product #XX-XXXX-X) in pending status, which shows "Est. Pickup Date and Time of Wednesday, May 13". I went to store, waited for over 3 hours, and finally got my first part of the order on May 1, 2020.

I contacted Canadiantire telephone customer service few times to express my concern that whether I will still get the promotional gift card if my order was fulfilled by 2 seperate in-store pickups. The answer was positive and comforting, telling me I will get the gift card. I was patientfully wait for my 2nd pickup notification to come. Meanwhile I was checking the stock level online everyday. The item was always showing "in stock". I was thinking "the store must be busy. I will get the email eventually." 2 weeks after the first pickup. I couldn't wait anymore. I need the Axle stands right the way. So I called the store myself to check the availability and inquire the order status at 1:26pm on May 14, 2020. I was told there were 4 on the shelf and they will match the price. The lady on the phone also told me she will reserve the item for me.

On May 14, 2020 at 4:50pm, I arrived at the store. I went directly to customer service counter and tell them I was here to pick up my order. Another customer service Rep served me. I gave her my online order number, and she told me the item was never reserved that I have to pick it up. So I did go the shelf and bring the item to her, hoping she can help me to finish my order. At 5:03 pm, I came back to her. Then she told me my order was already cancelled, and they won't match the price. I asked her why they didn't fulfilled my order when the item was sitting on the self. She told me the order was canceled days ago. I asked her to show me when the order was canceled. She walked away and ignored my existence. *** I checked my email. That Rep cancelled my order when I was on my way to grab the item myself for her at 5:01 pm. What a good customer service I got! I then asked to talked to the store manager. She told me there were no managers there today. *** It was when I tried to talked to every one of them that wore Canadiantire uniform where their store manager was, someone finally approached me and told me he was in charge. He didn't even ask what actually happened. He just told me I have to call customer relation first and then he would follow the instructions of Customer relation hotline. I refused. Then he started to make up all kinds of reasons to send me home again. I told him I was asked to pick up the item today, and they would match the price when I placed the order online. 5 minutes later, he suddently realized he should have known that item we were talking about. The moment he knew it was about a $34 Axel Stands. He said I should have let him know earlier. Again what a wonderful customer service! He finally adjusted the sell price of the item which is still few cents higher than the price on my original order, but I wouldn't argue anymore. However, he told me he couldn't fully fulfill my online order since it's already canceled due to that *** customer service associate.

Worst Road side assistance ,Will never renew it .No professional staff ,looks they hired street boys for this service.

Canadian Tire provides a survey on gas receipts. This survey is run by a company called ***. It promises to email people a 2 cents off per litre on the next purchase if the survey is completed. The discount is not sent. Despite 2 attempts to contact Canadian Tire, no one has replied to my concern. ***
Product_Or_Service: gas

Triangle, Canadian Tire's rewards system, sends me weekly e-mails offering special deals and points rewards on certain products. For the second time, I have activated this offer for something I needed at the time. Also for the second time, Canadian Tire has not credited my points account with the advertised special bonus points. I have sent three e-mails to Triangle but have not heard anything back from them regarding the matter, despite my indication that, if I did not hear back from them, I would be contacting the Revdex.com. I believe this to be false advertising as they are not supplying the advertised reward schedule as their e-mail states.

I was charged twice for a set of four tires and not compensated
On Oct 21 I ordered a set of four *** tires at a price of $397.71. I received the confirmation email right away followed by a ready for pickup email on the 25th. The order number was XXXXXXXXXXXXX. On Oct 21 my credit card was charged $397.71 and on Oct 27 my credit card was charged $397.71 putting my credit card overdrawn.

At 4:53 p.m. on Oct 27 I called Canadian Tire's customer service department and spoke to a Customer Service Rep named *** in the e-commerce section. He told me that this was a preauthorization charge and that one of the charges would drop at some point after I picked up my tires. I told him that I did not want to loan Canadian Tire $400 and he put me on hold only to tell me there was nothing he could do. I asked to speak to a manager and was transferred after some time to *** Shift Supervisor also in e-commerce or Canadian Tire online.

*** also told me there was nothing she could do that this was standard and was in their terms and conditions. I asked her several times to tell me where it was in the terms that they were allowed to charge me twice or borrow $400 of my money and after some badgering she agreed to look it up. After almost 20 mins on hold she came back on the phone and told me she could not find it but assured me it was in the terms and listed a response in the FAQ section as an example. However the example simply stated that there would be a preauthorization charge not that I would be charged twice etc. I was on the phone with them for an hour with no compensation offered and no reimbursement not even an acknowledgement of any responsibility on their part. *** did however promise that the second charge would be dropped by Wednesday Oct 31. Quite frankly I'm not sure how I'm expected to simply take her word for it.

I also contacted my credit card company afterward and unfortunately they told me there is nothing they can do about my credit rating etc unless that money is not returned on the Wednesday.

I recently return an item that I had purchased which upon opening did not work. I brought it back to the store and they gave me a "refund card" (if I remember correctly because they no longer had the item in stock). I would have preferred a return in the original form of payment but figured store credit was okay. When I went to use it recently they informed me it had "expired" and I had "forfeited the funds". CT has decided it can just help itself to customers money! There is no expiry date listed on the card, and they made no effort to inform me my "return card" would expire! ***. To find this loop hole is such so disappointing for a store ***. ***. CT you really need to change this *** policy.

I purchased a *** treadmill that was delivered defective. Canadian Tire Home Services agreed to replace it one week after filing a complaint with their CS dept. It was to be delivered Nov. 19th between 7 and noon. Delivery was a no show. I've been dealing with having a defective treadmill that I paid a lot of money for for 2 weeks and there is no resolution in sight. I've taken 2 days off work for delivery and set up. Canadian Tire does not stand behind the products they sell and they don't take the necessary steps to make sure the customer is provided with working product in a satisfactory amount of time. All I'm asking for is a set delivery date for my new treadmill and the pick-up of the defective treadmill. They are not doing all they can do to ensure that delivery dates are adhered to.