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Canadian Tire

400 Weber St N, Waterloo, Ontario, Canada, N2J 3J3

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I am in the process of trying to sell my 2006 *** and I scheduled with Canadian Tire to have my care safety checked as well as etested.

Now this car just recently passed a safety test and has a Safety Standards Certificate from *** Motors Ltd (aka ***) from 14 July 2017. (notice: when I first contact Canadian tire I had this date incorrect).

When I called Canadian Tire at approximately 11:40AM they told me it had failed and started listing what it needed. I told them to stop service and I would be in to pick it up.

When I arrived at approximately 12:40pm they were doing an emissions test which I told them not to do.

I feel the safety is not done correctly as the car just passed a safety at *** as well as I told them to stop service and they then proceeded to do an emissions test.

I also sent the following email to their customer service:

"Complaint

Good day, I'm sending this email as a courtesy as I had service done in your auto department at 400 Weber Street North, Waterloo and was very very disappointed with the service.

Before I begin I want to disclose my 2006 *** passed a safety test a few months ago from *** and has a Safety Standards Certificate from 7 July 2017.

I have since decided to sell the car so I arranged this morning for an emissions test as well as a safety.

at 11:40 AM I called to check the status of my car. I was told it had failed the safety for reasons I disagree with and I said to stop work as I will be picking it up and taking it elsewhere.

At approximately 12:40pm I arrived and the car was inside getting an emissions test done. This is AFTER I said not to work on it anymore an hour earlier.

I expressed my disatisfaction and why so and paid. I find it hard to believe a vehicle that passed a safety check at a *** dealership would then fail several months later. I felt this was service that was unnecessary and pushed onto me.

I plan to file a complaint with the Revdex.com and/or OMVIC about this matter. I would like to request a full refund as I feel these services were not only sub-par but I did not consent to the emissions test."

Desired Outcome

Full refund for the $158.19 as I feel the service was sub-par as well as undesired. I also think they should strive to stop pushing unnecessary services onto people.

Canadian Tire Response

left a phone message with *** Dec 7th 2017 at 2:15. Mr. has not responded back to the store.Regarding refund for the drive clean repair we have no problem providing the refund, but as for the safety inspection we are governed by the Ministry and therefore did the required inspection outlined by the Standards and will not refund for doing the this inspection. Mr. has contacted Canadian Tire Customer Service Dec 10 2017 and will take their direction at this point.

Customer Response

(The consumer indicated he/she DID NOT accept the response from the business.)
I responded multiple times to the corporate email. I asked them to deal with me as the store is NOT following Ministry Ontario Standards and are in fact doing inspections at a higher standard making it more difficult to pass and thus pushing the customer to have more work done.

Again, I say I had a safety done elsewhere and the things Canadian Tire claimed failed (Rotors as well as a tie rod) were not even commented on elsewhere.

As the store is the one choosing to do this practice I wanted to speak with the corporate office who are refusing to do so and keep referring me to the local store.

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Address: 400 Weber St N, Waterloo, Ontario, Canada, N2J 3J3

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+1 (519) 885-7172
+1 (519) 885-4812


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