RE: DeptFile No: [redacted] Verdana;">Complainant: [redacted] *** Insurer: Canal Insurance Company Named Insured: [redacted] Policy No(s): [redacted] Canal Claim No: [redacted] Dear Ms [redacted] : This letter is in response to your correspondence dated January 6, regarding the above referenced matterCanal Insurance Company thanks you for this opportunity to respondThe date of this loss was December 7, and it was reported to Canal Insurance Company on December 12, Mr [redacted] is the claimant on this lossThe claim involves damage to his Toyota Celica Supra while it was being transported by our insured [redacted] Initial contact was made with Mr [redacted] on December 21, by Canal claim representative Mechelle B [redacted] to discuss the claim processThe damages that Mr [redacted] reported were to the underside of the vehicle and he was advised that the vehicle needed to be taken to a repair facility of his choiceShe also explained that once the vehicle was at the shop, Canal could arrange to have an independent appraiser visit the shop to inspect and estimate the damages to the vehicleFurther, Mr [redacted] was advised that the claim was still being investigation, Canal had not confirmed coverage and he would have to pay to tow the vehicle to the shopOn January 6, 2017, I returned a phone call to Mr*** who was inquiring about the status of the claimWe discussed the damages and the images of the damages of the lossI advised that there it appeared to be minor damageIn addition we discussed that Canal would not respond to the first $1,of the claim as [redacted] has a $1,deductible, so they would have to pay him for itI told Mr [redacted] that Canal could not pay to tow his vehicle to the repair facility, it was his duty to mitigate the damages surrounding the claim, and I asked him to contact Mechelle B [redacted] when the vehicle was at the shopMr [redacted] then hung up on meCurrently, Canal is still investigating the claimThis investigation should be done soonIf coverage is afforded, then Canal will respond to the claim based upon the coverage that [redacted] had at the time of the lossIf you require any additional information please contact me any timeAgain, Canal thanks you for the opportunity to respondVery truly yours, Rob N [redacted] Physical Damage Claims Team Manager cc: [redacted] [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted]
This responds to your correspondence concerning the above mentioned matterCanal thanks you for this opportunity to respondAfter thoroughly reviewing the facts surrounding this loss, the following can be confirmedThe date of this loss was June 26, The loss was received by Canal on June 29, The loss involved damages to Mr [redacted] vehicle and our insured vehicleThe insured is [redacted] Leasing and RentalDuring the investigation of this claim, Canal determined that there was not enough evidence to find our insured at fault for this accidentThe claim was denied based upon thatHowever, during the investigation and the evaluation of the damages, Mr [redacted] vehicle was assigned to our direct repair partner, [redacted] Auto, for an appraisal of the damages to his vehicleDuring this time, Canal made no commitment to pay for the repairs to Mr [redacted] vehicleCanal simply wanted an evaluation of the damages to the vehicleHowever, [redacted] , by their mistake, admittedly authorized the shop to repair Mr [redacted] vehicleSometime later, Canal received notification of this from [redacted] and then through this complaint from youLast week, I discussed this matter with [redacted] They investigated the facts and determined that it was their mistake, therefore, they agreed to cover the repairs to Mr [redacted] vehicleI spoke to Mr [redacted] last Friday and discussed the sameHe responded that he had no other issuesAt this time, Canal considers this case closedIf you require additional information, please feel free to contact me any timeThank you for your timeVery truly yours, [redacted] Claims Manager cc: [redacted] , Director Physical Damage and Cargo Claims
Canal Claim No: *** Dear Ms***: This letter is in response to your
correspondence dated March 1, regarding the above referenced matterCanal Insurance Company thanks you for this opportunity to respond. The date of this loss was February 10, and it was reported to Canal Insurance Company on February 15, Ms*** is the claimant on this lossThe claim involves damage to her 2006 Chevrolet TahoeInitial contact was made with Ms*** on February 16, by Canal claim representative Eric M***The damages that Ms*** reported were to the front-end and right side of the vehicleMs*** presented an estimate and images of the damages from the shop of her choiceThe shop of her choice wrote an estimate for the damages in the amount of $5,239.07. Upon review of the estimate and adjustment with Canal Insurance best claim practices, MrM*** completed an estimate for $4,A copy of the revised estimate was mailed to Ms***On February 21, 2017, MrM*** mailed the settlement check in the amount of $4,010.37. Upon receipt of this complaint, on March 1, 2017, I discussed the estimate and explained the process to Ms***She advised that she would have to check with her insurance companyOn March 6, 2017, Ms*** contacted Canal and explained that she was using her own carrier to handle the repairs. Canal Insurance Company has accepted liability on this claim and will wait for subrogation documents from Ms***’s insurance company to handle the payment of the claim. I have attached a copy of the estimate prepared by Canal Insurance Company for your reviewIf you require any additional information please contact me any timeAgain, Canal thanks you for the opportunity to respond. Very truly yours, Rob N*** Physical Damage Claims Team Manager cc: Michael B*** Robert P***
We are in receipt of your correspondence regarding the above captioned claim, received in our office on September 18, Canal thanks you for this opportunity to respond. Through our investigation, Canal has determined that one if the units belonging *** Home Sales and Transport,
a Canal insured (Policy # ***) hit a parked KIA belonging to Mrand Mrs*** on July 24, 2015. The ***’s complaint states that there has been no inspection of the vehicle damagesI spoke with Mrs. *** on Wednesday, September at approximately 4:pmI asked her to please describe the damages to her vehicle and advised that I would have a licensed independent insurance adjuster contact her to set a time to inspect the damages to the vehicle, to which she agreed. The vehicle was inspected and an estimate was completed on Thursday September The estimate was received by Canal on September 18, so I contacted Mrs*** to advise that Canal has received an estimate for $1,and was in line with the damagesI further advised that I would mail her a copy of the estimate and we discussed that once the estimate was received, she could take the estimate to the shop of her choice and have them begin repairsAs she requested, I made a reservation for a rental car so that once the parts arrived at the body shop, she could schedule repairs and have a rental car while the vehicle is in the shop. At that time, we also discussed her vehicleShe stated that she had not been driving the vehicle due to a battery problem that was not a result of this accidentShe indicated she was in the process of getting that repaired as wellAfter we ended the call, I issued the payment for the repairs. This complaint should be resolved at this timeWe hope this answers you inquiry, but if you require additional information, please contact the undersigned. Very truly yours, *** *** Physical Damage Claims Team Manager
This responds to your correspondence concerning the above mentioned matter. Canal thanks you for this opportunity to respond. After thoroughly reviewing the facts surrounding this loss, the following can be confirmed. The date of this loss was June 26, 2015. The loss was received by...
Canal on June 29, 2015. The loss involved damages to Mr. [redacted] vehicle and our insured vehicle. The insured is [redacted] Leasing and Rental. During the investigation of this claim, Canal determined that there was not enough evidence to find our insured at fault for this accident. The claim was denied based upon that. However, during the investigation and the evaluation of the damages, Mr. [redacted] vehicle was assigned to our direct repair partner, [redacted] Auto, for an appraisal of the damages to his vehicle. During this time, Canal made no commitment to pay for the repairs to Mr. [redacted] vehicle. Canal simply wanted an evaluation of the damages to the vehicle. However, [redacted], by their mistake, admittedly authorized the shop to repair Mr. [redacted] vehicle. Sometime later, Canal received notification of this from [redacted] and then through this complaint from you. Last week, I discussed this matter with [redacted]. They investigated the facts and determined that it was their mistake, therefore, they agreed to cover the repairs to Mr. [redacted] vehicle. I spoke to Mr. [redacted] last Friday and discussed the same. He responded that he had no other issues. At this time, Canal considers this case closed. If you require additional information, please feel free to contact me any time. Thank you for your time. Very truly yours, [redacted] Claims Manager cc: [redacted], Director Physical Damage and Cargo Claims
RE: Dept. File No: [redacted] Complainant: [redacted] Insurer: Canal Insurance Company Named Insured: [redacted] Policy No(s): [redacted] Canal Claim No: [redacted]
Dear Ms. [redacted]: This letter is in response to your correspondence dated January 6,...
2017 regarding the above referenced matter. Canal Insurance Company thanks you for this opportunity to respond. The date of this loss was December 7, 2016 and it was reported to Canal Insurance Company on December 12, 2016. Mr. [redacted] is the claimant on this loss. The claim involves damage to his 1991 Toyota Celica Supra while it was being transported by our insured [redacted]. Initial contact was made with Mr. [redacted] on December 21, 2016 by Canal claim representative Mechelle B[redacted] to discuss the claim process. The damages that Mr. [redacted] reported were to the underside of the vehicle and he was advised that the vehicle needed to be taken to a repair facility of his choice. She also explained that once the vehicle was at the shop, Canal could arrange to have an independent appraiser visit the shop to inspect and estimate the damages to the vehicle. Further, Mr. [redacted] was advised that the claim was still being investigation, Canal had not confirmed coverage and he would have to pay to tow the vehicle to the shop. On January 6, 2017, I returned a phone call to Mr. [redacted] who was inquiring about the status of the claim. We discussed the damages and the images of the damages of the loss. I advised that there it appeared to be minor damage. In addition we discussed that Canal would not respond to the first $1,000.00 of the claim as [redacted] has a $1,000.00 deductible, so they would have to pay him for it. I told Mr. [redacted] that Canal could not pay to tow his vehicle to the repair facility, it was his duty to mitigate the damages surrounding the claim, and I asked him to contact Mechelle B[redacted] when the vehicle was at the shop. Mr. [redacted] then hung up on me. Currently, Canal is still investigating the claim. This investigation should be done soon. If coverage is afforded, then Canal will respond to the claim based upon the coverage that [redacted] had at the time of the loss. If you require any additional information please contact me any time. Again, Canal thanks you for the opportunity to respond. Very truly yours, Rob N[redacted] Physical Damage Claims Team Manager cc: [redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
RE: DeptFile No: [redacted] Verdana;">Complainant: [redacted] *** Insurer: Canal Insurance Company Named Insured: [redacted] Policy No(s): [redacted] Canal Claim No: [redacted] Dear Ms [redacted] : This letter is in response to your correspondence dated January 6, regarding the above referenced matterCanal Insurance Company thanks you for this opportunity to respondThe date of this loss was December 7, and it was reported to Canal Insurance Company on December 12, Mr [redacted] is the claimant on this lossThe claim involves damage to his Toyota Celica Supra while it was being transported by our insured [redacted] Initial contact was made with Mr [redacted] on December 21, by Canal claim representative Mechelle B [redacted] to discuss the claim processThe damages that Mr [redacted] reported were to the underside of the vehicle and he was advised that the vehicle needed to be taken to a repair facility of his choiceShe also explained that once the vehicle was at the shop, Canal could arrange to have an independent appraiser visit the shop to inspect and estimate the damages to the vehicleFurther, Mr [redacted] was advised that the claim was still being investigation, Canal had not confirmed coverage and he would have to pay to tow the vehicle to the shopOn January 6, 2017, I returned a phone call to Mr*** who was inquiring about the status of the claimWe discussed the damages and the images of the damages of the lossI advised that there it appeared to be minor damageIn addition we discussed that Canal would not respond to the first $1,of the claim as [redacted] has a $1,deductible, so they would have to pay him for itI told Mr [redacted] that Canal could not pay to tow his vehicle to the repair facility, it was his duty to mitigate the damages surrounding the claim, and I asked him to contact Mechelle B [redacted] when the vehicle was at the shopMr [redacted] then hung up on meCurrently, Canal is still investigating the claimThis investigation should be done soonIf coverage is afforded, then Canal will respond to the claim based upon the coverage that [redacted] had at the time of the lossIf you require any additional information please contact me any timeAgain, Canal thanks you for the opportunity to respondVery truly yours, Rob N [redacted] Physical Damage Claims Team Manager cc: [redacted] [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted]
This responds to your correspondence concerning the above mentioned matterCanal thanks you for this opportunity to respondAfter thoroughly reviewing the facts surrounding this loss, the following can be confirmedThe date of this loss was June 26, The loss was received by Canal on June 29, The loss involved damages to Mr [redacted] vehicle and our insured vehicleThe insured is [redacted] Leasing and RentalDuring the investigation of this claim, Canal determined that there was not enough evidence to find our insured at fault for this accidentThe claim was denied based upon thatHowever, during the investigation and the evaluation of the damages, Mr [redacted] vehicle was assigned to our direct repair partner, [redacted] Auto, for an appraisal of the damages to his vehicleDuring this time, Canal made no commitment to pay for the repairs to Mr [redacted] vehicleCanal simply wanted an evaluation of the damages to the vehicleHowever, [redacted] , by their mistake, admittedly authorized the shop to repair Mr [redacted] vehicleSometime later, Canal received notification of this from [redacted] and then through this complaint from youLast week, I discussed this matter with [redacted] They investigated the facts and determined that it was their mistake, therefore, they agreed to cover the repairs to Mr [redacted] vehicleI spoke to Mr [redacted] last Friday and discussed the sameHe responded that he had no other issuesAt this time, Canal considers this case closedIf you require additional information, please feel free to contact me any timeThank you for your timeVery truly yours, [redacted] Claims Manager cc: [redacted] , Director Physical Damage and Cargo Claims
Canal Claim No: *** Dear Ms***: This letter is in response to your
correspondence dated March 1, regarding the above referenced matterCanal Insurance Company thanks you for this opportunity to respond. The date of this loss was February 10, and it was reported to Canal Insurance Company on February 15, Ms*** is the claimant on this lossThe claim involves damage to her 2006 Chevrolet TahoeInitial contact was made with Ms*** on February 16, by Canal claim representative Eric M***The damages that Ms*** reported were to the front-end and right side of the vehicleMs*** presented an estimate and images of the damages from the shop of her choiceThe shop of her choice wrote an estimate for the damages in the amount of $5,239.07. Upon review of the estimate and adjustment with Canal Insurance best claim practices, MrM*** completed an estimate for $4,A copy of the revised estimate was mailed to Ms***On February 21, 2017, MrM*** mailed the settlement check in the amount of $4,010.37. Upon receipt of this complaint, on March 1, 2017, I discussed the estimate and explained the process to Ms***She advised that she would have to check with her insurance companyOn March 6, 2017, Ms*** contacted Canal and explained that she was using her own carrier to handle the repairs. Canal Insurance Company has accepted liability on this claim and will wait for subrogation documents from Ms***’s insurance company to handle the payment of the claim. I have attached a copy of the estimate prepared by Canal Insurance Company for your reviewIf you require any additional information please contact me any timeAgain, Canal thanks you for the opportunity to respond. Very truly yours, Rob N*** Physical Damage Claims Team Manager cc: Michael B*** Robert P***
We are in receipt of your correspondence regarding the above captioned claim, received in our office on September 18, Canal thanks you for this opportunity to respond. Through our investigation, Canal has determined that one if the units belonging *** Home Sales and Transport,
a Canal insured (Policy # ***) hit a parked KIA belonging to Mrand Mrs*** on July 24, 2015. The ***’s complaint states that there has been no inspection of the vehicle damagesI spoke with Mrs. *** on Wednesday, September at approximately 4:pmI asked her to please describe the damages to her vehicle and advised that I would have a licensed independent insurance adjuster contact her to set a time to inspect the damages to the vehicle, to which she agreed. The vehicle was inspected and an estimate was completed on Thursday September The estimate was received by Canal on September 18, so I contacted Mrs*** to advise that Canal has received an estimate for $1,and was in line with the damagesI further advised that I would mail her a copy of the estimate and we discussed that once the estimate was received, she could take the estimate to the shop of her choice and have them begin repairsAs she requested, I made a reservation for a rental car so that once the parts arrived at the body shop, she could schedule repairs and have a rental car while the vehicle is in the shop. At that time, we also discussed her vehicleShe stated that she had not been driving the vehicle due to a battery problem that was not a result of this accidentShe indicated she was in the process of getting that repaired as wellAfter we ended the call, I issued the payment for the repairs. This complaint should be resolved at this timeWe hope this answers you inquiry, but if you require additional information, please contact the undersigned. Very truly yours, *** *** Physical Damage Claims Team Manager
This responds to your correspondence concerning the above mentioned matter. Canal thanks you for this opportunity to respond. After thoroughly reviewing the facts surrounding this loss, the following can be confirmed. The date of this loss was June 26, 2015. The loss was received by...
Canal on June 29, 2015. The loss involved damages to Mr. [redacted] vehicle and our insured vehicle. The insured is [redacted] Leasing and Rental. During the investigation of this claim, Canal determined that there was not enough evidence to find our insured at fault for this accident. The claim was denied based upon that. However, during the investigation and the evaluation of the damages, Mr. [redacted] vehicle was assigned to our direct repair partner, [redacted] Auto, for an appraisal of the damages to his vehicle. During this time, Canal made no commitment to pay for the repairs to Mr. [redacted] vehicle. Canal simply wanted an evaluation of the damages to the vehicle. However, [redacted], by their mistake, admittedly authorized the shop to repair Mr. [redacted] vehicle. Sometime later, Canal received notification of this from [redacted] and then through this complaint from you. Last week, I discussed this matter with [redacted]. They investigated the facts and determined that it was their mistake, therefore, they agreed to cover the repairs to Mr. [redacted] vehicle. I spoke to Mr. [redacted] last Friday and discussed the same. He responded that he had no other issues. At this time, Canal considers this case closed. If you require additional information, please feel free to contact me any time. Thank you for your time. Very truly yours, [redacted] Claims Manager cc: [redacted], Director Physical Damage and Cargo Claims
RE: Dept. File No: [redacted] Complainant: [redacted] Insurer: Canal Insurance Company Named Insured: [redacted] Policy No(s): [redacted] Canal Claim No: [redacted]
Dear Ms. [redacted]: This letter is in response to your correspondence dated January 6,...
2017 regarding the above referenced matter. Canal Insurance Company thanks you for this opportunity to respond. The date of this loss was December 7, 2016 and it was reported to Canal Insurance Company on December 12, 2016. Mr. [redacted] is the claimant on this loss. The claim involves damage to his 1991 Toyota Celica Supra while it was being transported by our insured [redacted]. Initial contact was made with Mr. [redacted] on December 21, 2016 by Canal claim representative Mechelle B[redacted] to discuss the claim process. The damages that Mr. [redacted] reported were to the underside of the vehicle and he was advised that the vehicle needed to be taken to a repair facility of his choice. She also explained that once the vehicle was at the shop, Canal could arrange to have an independent appraiser visit the shop to inspect and estimate the damages to the vehicle. Further, Mr. [redacted] was advised that the claim was still being investigation, Canal had not confirmed coverage and he would have to pay to tow the vehicle to the shop. On January 6, 2017, I returned a phone call to Mr. [redacted] who was inquiring about the status of the claim. We discussed the damages and the images of the damages of the loss. I advised that there it appeared to be minor damage. In addition we discussed that Canal would not respond to the first $1,000.00 of the claim as [redacted] has a $1,000.00 deductible, so they would have to pay him for it. I told Mr. [redacted] that Canal could not pay to tow his vehicle to the repair facility, it was his duty to mitigate the damages surrounding the claim, and I asked him to contact Mechelle B[redacted] when the vehicle was at the shop. Mr. [redacted] then hung up on me. Currently, Canal is still investigating the claim. This investigation should be done soon. If coverage is afforded, then Canal will respond to the claim based upon the coverage that [redacted] had at the time of the loss. If you require any additional information please contact me any time. Again, Canal thanks you for the opportunity to respond. Very truly yours, Rob N[redacted] Physical Damage Claims Team Manager cc: [redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]