Canal Winchester Heating and Cooling

Contrary to what MrB [redacted] states in his bogus responses, I did not provide an elevated response or slanderous statementsI only provided a detailed and informed response after communication with an expert/trainer in the HVAC fieldThis was done so that a third party would be able to get a more clear picture of the facts, sequence of events, and timing of events that took place each time I had to interact with MrB*** I was able to elaborate on my response after I read what MrB [redacted] reported to the Revdex.comHe was very deceptive and you just can't make up what I experienced I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted]

This is Jeff B [redacted] the owner of Canal Winchester Heating and CoolingThis complaint comes as a surprise to meI am the older technician referred to in the complaintThe time we spent with the customer was cordial and we actually had about 5-min of good conversation around baseball and football after the service was completedI did make a request to use the restroom and the customer did say yes and informed me of where it wasI didn't mean to offend with my requestI would think that a kind request can receive a kind no and everything would be fineI would not have been offended if it made the customer uncomfortableThe second technician is in his last stages of training and entered the house after I did because he was gathering the tools needed to inspect the a/cA misunderstanding of where I was seems understandable since he wasn't in the house when I requested to use the restroomOnce in the basement we always check the filter as this can be a common problemWe always ask the customer when they last changed the filter and ask if they would like us to replace it for them if there are filters presentOnce outside the a/c was not operating because the capacitor was damagedWe checked to make sure it was bad, it was The only way to see if a new one will help and make sure it's not a bad compressor, is to plug in anotherI explained what we did and how we discovered the problem that was keeping the a/c from coming onI also told him the costWhile I explained the capacitor situation the other tech continued to inspect the a/c unit and informed me that the system was low on r-refrigerantI informed the customer and explained what that meansI asked if he would like us to charged the a/cI gave him an estimate of what I expected the necessary amount needed would beThere is not for sure way to know how much an a/c unit needs until you charge it, therefore I try to always speak clearly an explain that I am estimating with regards to experienceWhile the other tech charged the a/c system, I explained what it means when an a/c is low on chargeI explained where and why I expect the leak to be and gave general solutions to the problemWe are very diligent in weighing our refrigerant canisters before and after charging an a/cOnce finished weighing canister it showed that we removed 1/lbs of refrigerant from the canisterThe amount used was the amount needed to get the a/c unit to match the proper pressure temperature chartIn the complaint the customer said the a/c unit was cooling after the capacitor was replaced and didn't need the refrigerantWhat he saw was the unit in operationThe measurements taken showed how it was low on charge and if he wanted it to cool properly then we would of had to add the refrigerantI remember saying to him, "It's running now but it needs refrigerant to cool properly." As I said above I explained the situation and he approved for us to charge his a/c unit.Again, I am surprised at the complaint because of the light hearted conversation we hadWhile we spoke during and after the service call I didn't sense any frustration or confusionAfter our time of talking sports I asked him if there was any more questions that he might of had before I leftThis is something I ask every time before I leave any customers homeHe said noOnce in the service vehicle the other technician told me about his comment about the restroomThe tech said he said, "He should have used the bathroom at the last person house." I wish if there were true concerns that the customer would have voiced them to me at any part of the time while we were there and I would have been able to explain further what was necessary.Jeff B [redacted] - Canal Winchester Heating and Cooling

COMPLAINT  1 SERVICE CALL JULY 10, 2015 - COMPANY:          (CANAL WINCHESTER HEATING AND COOLING)                                                    CUSTOMER:        ([redacted]) I handed Mr. Jeff B[redacted] ([redacted], Canal Winchester Heating and Cooling ) a [redacted] ad I received inn the mail for his company that had coupons for a FREE SERVICE CALL CHARGE and $45 A/C INSPECTION & CLEANING. In very small print, it is noted on the ad/coupons, "Must Present Coupon." I presented the coupon to Mr. B[redacted] after he came out of the bathroom as we stood by the island counter in my kitchen. He laid it on the counter and made no comment. Next, the trainee technician ([redacted]), Mr. B[redacted] and I went down to the basement. Mr. B[redacted] saw I had a new FURNACE FILTER sitting next to my furnace.  There are two main parts to an A/C unit. The CONDENSOR UNIT on an outside slab, and the EVAPORATOR COIL located above the furnace in the plenum (main duct junction above the furnace). Also, the A/C EVAPORATOR drain lines that fill with mold, mildew and algae over time are in the basement. The EVAPORATOR COIL is located behind a panel and held in place by four screws.  NOTE: Mr. B[redacted] was at my home to inspect and clean my A/C Unit per his advertisemnt/coupon...not to change my furnace filter. All Mr. B[redacted] did in the basement was ask me if I wanted him to put in a new FURNACE FILTER that was sitting next to the furnace. I told him that I can do that but he went ahead and unscrewed the knob and slid the new filter in. Next, all three of us went upstairs.   NOTE: Mr. B[redacted] was at my home to inspect and clean the A/C unit NOT to change my furnace            filter. There was no inspection or cleaning of any kind.  Furthermore, Mr. B[redacted] did not use             an Electronic Leak Detector on the EVAPORATOR COIL or CONDENSOR UNIT to see if or            where there was a refrigerant leak, or if the evaporator coil needed replaced. He noted on            my billing statement that there was a leak.  Next, Mr. B[redacted] and his trainee went out the front door and walked to the backyard to the CONDENSOR Unit that sits on a cement slab.  BEFORE Mr. B[redacted] came in my back door carrying a DUAL CAPACITOR that he said he replaced, I had been standing by my dining room window where there is a floor register. When Mr. B[redacted] entered my backdoor into the kitchen, I stated as I walked into the kitchen from the adjoining dining room and said to Mr. B[redacted], "It is blowing cold air now."   Many times, the problem when an A/C Unit is not cooling is ONLY due to a faulty capacitor. Before I could stop Mr. B[redacted], he was out the back door and I clearly remember Mr. B[redacted]l stating he was going to add.... "just 1/2 pound" of refrigerant. NOTE: It takes less than two minutes to replace a capacitor. I found the type of capacitor on line that my A/C unit uses for $4.82. As Mr. B[redacted] noted in his response to the Revdex.com, you basically "plug" it in.  You have to slide on three wires on to three terminals.  Mr. B[redacted] charged me $90.  If I was told I needed a new capacitor after an inspection, I could have purchased and installed it myself for $4.82. Mr. B[redacted] did not come in the house until after he did what he wanted to do and that is when he handed me the old capacitor to show me my capacitor was bad at that time said I could throw the old one away. It was like a bully that does what he wants to do, and then catches you off guard. I did not want to have an argument at that time. I should not have been put in that position in the first place. NOTE: Within 3-5 minutes Mr. B[redacted] after he jsut said he was putting in 1/2 pound of 22 stated, "I put 2-1/2 pounds in." R-22 Refrigerant is $80 per pound. ($200).  I clearly recall that I asked the [redacted] (Trainee), "Are you sure you put 2-1/2 pounds of refrigerant in?"   [redacted] smiled and stated, "He (Mr. B[redacted]) put it in."  I said, "Did you watch and make sure he put 2-1/2 pounds in?"  Mr. B[redacted] during my conversation with [redacted] about the r-22 and sports was silent as he wrote notes on the bill and calculated the total cost. That is when I said after the two techs were not outside long enough to add 2-1/2 pounds of r-22, and I was lied to by Mr. B[redacted], "You never know what to believe these days after all the scams you hear about." Mr. B[redacted] responded, "We check it."     NOTE: Check Mr. B[redacted]'s MESSAGE FROM BUSINESS to the Revdex.com, he contradicts what [redacted] (trainee) said and writes,  " While the other tech charged the A/C system (meaning adding r-22 refrigerant) I explained what it means when an A/C is low on charge. I explained where and why I expect the leak to be and gave general solutions to the problem.  This is a bold-faced lie. Mr. B[redacted] came in with the tech and wrote up the charges and suggestions on the bill at the end of the ordeal. It was like the two made sure they were together at that time to back each other.  Mr. B[redacted] was at my home for approximately 20-25 minutes on July 10, 2015.    When I called a reputable A/C technician and trainer, I asked him how long does it take to put in 2-1/2 pounds of r-22 refrigerant? Without hesitation, he stated, "30 minutes." He went on to say that if you do it right, you put 1/2 pound, wait 5-10 minutes and let the unit "stabilize"..then you add another 1/2 pound....wait 5-10 minutes, let the unit stabilize...then you add 1/2 pound...wait 5-10 minutes, let the unit stabilize, etc.  There was no communication or authorization for Mr. B[redacted] to do anything but to clean and inspect my A/C unit per the coupon I presented to him upon his arrival. This was not done. The  add was used to deceive me.  Mr. B[redacted] took it upon himself to do what he wanted without authorization from the customer.  Furthermore, Mr. B[redacted] noted on his bill that there was a leak and to have him come back in the "spring" to "inspect" and then notes on the bill after he knows there is a leak and "suggests" EASY SEAL $175" to fix the leak after he put in the r-22. This is just another way to scam the customer.  When I told the A/C trainer this, he said the same thing I mentioned in my initial complaint about why would someone put in $200 worth of r-22 refrigerant for it to leak out and not seal it first. The A/C trainer stated, "He wanted to charge you again for more r-22 when he comes back in the spring. He then went on to say, "I would be getting a new A/C company.    MEETING AT THE [redacted] - JULY 24, 2015 On July 24, 2015, the strangest thing happened. I was informed  by [redacted] that the signs I had them make for me were ready to pick up. When I arrived , Mr. B[redacted] was there. He asked if I would go outside to talk a minute about the complaint I filed with the Revdex.com.  I told him I wanted a full  refund of $335. He was very argumentative and agitated. I told him that I was not going to argue with him.  During our conversation, I told Mr. B[redacted] that he did not inspect, inspect for leaks with the electronic leak tester to see where there may be a leak, clean the drain lines or even remove the cover to the evaporator coil. Mr. B[redacted] stated, "The evaporator coil is not part of the air conditioner."  I replied, "You have to be joking, the evaporator coil is part of the air conditioning unit."  Next, I mentioned that a r-22 leak could be caused by a simple thing like a loose fitting. Mr. B[redacted] replied, "There are no fittings on the evaporator coil." I stated there is a fitting on the line that carries the r-22 to the evaporator coil and mine was loose." You have the vapor suction line and the r-22 line to the evaporator coil coming from the condensor.  I went on to tell Mr. B[redacted] that I removed the cover to the evaporator coil and tightened that fitting myself. Mr. B[redacted] then stated, "I am a man that worships the Lord and want to bring people together." I wanted to get away from him. He was strange acting and I did not want things to escalate.  7/24/15- Mr. B[redacted] sent a check to my home for $180. Check # 1149. Also, he wrote  on a company bill form # 2851 and stated he faxed this information to the Revdex.com.  I did not want to continue to argue with Mr. B[redacted] at the [redacted]. I want at total refund of $335 for what I have been put through.   I have had three communications with Mr. B[redacted].  The service call, the "accidental" per Mr. B[redacted] meeting at [redacted], and the Revdex.com's messages from his business. Mr. B[redacted] has fabricated and lied in several instances. He also attempted to deceive, bully and go about doing what he wanted to do in order to benefit financially. All three instances have caused me undue stress and mental anguish.   Furthermore, if it is true that the trainee was adding refrigerant to my A/C unit per Mr. B[redacted] and was unsupervised, I did not expect or hire a trainee to do work on my A/C unit. I thought you had to be licensed or certified to work alone, or to add refrigerant to an AC unit at a customer's home.  Again, when I asked [redacted] (trainee) who was standing behind Mr. B[redacted] when he was calculating the bill if he was sure he put in 2-1/2 pounds, he responded with sort of a guilty looking big smile and pointed to Mr. B[redacted] standing near the kitchen island writing and said, "He put it in." I then said to [redacted]..."Did you makde sure he put "2-1/2 pounds in?" That is when I mentioned to Mr. B[redacted] that you never know what to believe with all the scams these days. BOTH techs were not outside long enough to put in 2-1/2 pounds of r-22. Mr. B[redacted] said, "We check it."    Finally, then I come to find out that in Mr. B[redacted]'s message to the Revdex.com dated August 6, 2015, he states contrary to what [redacted] (trainee) stated, Mr. B[redacted] writes in his response to the Revdex.com that the "tech charged" the A/C unit with r-22 while he was "supposedly" inside the house explaining things to me.  Unbelievable!  REMEDY: Reimbursement of $155.00 due. Sincerely,[redacted]

This is Jeff B[redacted] the owner of Canal Winchester Heating and Cooling. This complaint comes as a surprise to me. I am the older technician referred to in the complaint. The time we spent with the customer was cordial and we actually had about 5-10 min of good conversation around baseball and...

football after the service was completed. I did make a request to use the restroom and the customer did say yes and informed me of where it was. I didn't mean to offend with my request. I would think that a kind request can receive a kind no and everything would be fine. I would not have been offended if it made the customer uncomfortable. The second technician is in his last stages of training and entered the house after I did because he was gathering the tools needed to inspect the a/c. A misunderstanding of where I was seems understandable since he wasn't in the house when I requested to use the restroom. Once in the basement we always check the filter as this can be a common problem. We always ask the customer when they last changed the filter and ask if they would like us to replace it for them if there are filters present. Once outside the a/c was not operating because the capacitor was damaged. We checked to make sure it was bad, it was.  The only way to see if a new one will help and make sure it's not a bad compressor, is to plug in another. I explained what we did and how we discovered the problem that was keeping the a/c from coming on. I also told him the cost. While I explained the capacitor situation the other tech continued to inspect the a/c unit and informed me that the system was low on r-22 refrigerant. I informed the customer and explained what that means. I asked if he would like us to charged the a/c. I gave him an estimate of what I expected the necessary amount needed would be. There is not for sure way to know how much an a/c unit needs until you charge it, therefore I try to always speak clearly an explain that I am estimating with regards to experience. While the other tech charged the a/c system, I explained what it means when an a/c is low on charge. I explained where and why I expect the leak to be and gave general solutions to the problem. We are very diligent in weighing our refrigerant canisters before and after charging an a/c. Once finished weighing canister it showed that we removed 2 1/2 lbs of refrigerant from the canister. The amount used was the amount needed to get the a/c unit to match the proper pressure temperature chart. In the complaint the customer said the a/c unit was cooling after the capacitor was replaced and didn't need the refrigerant. What he saw was the unit in operation. The measurements taken showed how it was low on charge and if he wanted it to cool properly then we would of had to add the refrigerant. I remember saying to him, "It's running now but it needs refrigerant to cool properly." As I said above I explained the situation and he approved for us to charge his a/c unit.Again, I am surprised at the complaint because of the light hearted conversation we had. While we spoke during and after the service call I didn't sense any frustration or confusion. After our time of talking sports I asked him if there was any more questions that he might of had before I left. This is something I ask every time before I leave any customers home. He said no. Once in the service vehicle the other technician told me about his comment about the restroom. The tech said he said, "He should have used the bathroom at the last person house." I wish if there were true concerns that the customer would have voiced them to me at any part of the time while we were there and I would have been able to explain further what was necessary.Jeff B[redacted] - Canal Winchester Heating and Cooling

Contrary to what Mr. B[redacted] states in his bogus responses, I did not provide an elevated response or slanderous statements. I only provided a detailed and informed response after communication with an expert/trainer in the HVAC field. This was done so that a third party would be able to get a more clear picture of the facts, sequence of events, and timing of events that took place each time I had to interact with Mr. B[redacted].   I was able to elaborate on my response after I read what Mr. B[redacted] reported to the Revdex.com. He was very deceptive and you just can't make up what I experienced. 
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]

I am confused on receiving this message from the Revdex.com or the customer. I have received confirmation from Revdex.com that the situation was closed. Also through the conversation the customer and I had that resulted in an agreement that the customer would receive $180 as a refund. Both parties came to an agreement that day. After that agreement I sent a check out that evening. There is an obvious difference of opinion on the circumstances that occured on the day of service. The new message doesn't accurately communicate the customers original story. The story has been exgerated and elevated to being slanderous.Under the new circumstances and elevation of the story we will be sending a check in the amount of $155.00. Hopefully this will satisfy the customer as this is what he wants.Jeff B[redacted] - [redacted]Canal WinchesterHeating and Cooling