Dear ***, Thank you for this information My [redacted] follow up process had already unearthed this issue I have investigated this complaint internally and am satisfied that it is nothing more than the lack of comunications between two salespeople I have responded to the customer Below is the text from that e-mail Please let me know if you feel I need to do something more for the customer I will be looking at how this could have been prevented internally Thanks Again! [redacted] ***: Dear [redacted] ***, I am writing to you today to apologize to you for the circumstances that lead to you leaving our dealership on SaturdayAs you know, you had made an appointment to see a VW that we have in our inventory The Sales Representative that was assigned to help you, [redacted] , had the vehicle prepared well in advance of your expected arrival time of 1pm Unbeknown to you or ***, another representative had just left on a test drive in this car with another customer as you arrived around am While the second repdid not know of your appointment it should have been apparent to him that the VW had been prepared for someone elseThis indicates to me the need on our part for better communications to all staff members in this regard As it was in this case, test drives rarely exceed – minutes I can understand why you might not have been happy to have to wait minutes after driving miles to come to our store I have arranged for a $gift card to be issued in your name and to be delivered to your home in [redacted] You should know that the vehicle you came to see is still available at his time Should you again take the time to come drive the car it will be set aside without any chance of error I will also authorize an adjustment in the price of the car specifically to compensate you for your time and expense Last I would like to thank you for letting us know that things had not gone as they should have We use these opportunities to make changes and improvements that will benefit all our customers going forward Respectfully, [redacted] Canandaigua Chrysler Dodge Jeep - VP direct line - ###-###-#### cell - ###-###-####
I have reviewed the situationWe can find no evidence to support the allegation that we caused the damage to the customers car Regardless, as a good will gesture we will be offering to repair the customers car at our expense Scott K [redacted] - Canandaigua Chrysler Dodge Jeep - VP
Dear Revdex.com, The complainant responded to a direct mail piece advertising for an offsite used car sale that we are sponsoring at a nearby location He arrived sometime on Sunday 1/18/and proceeded to pursue the purchase of a vehicle which he did The customer was provided with
written disclosure of vehicle pricing, trade valuation and payment estimates (pending lender approval) All of these disclosures have multiple signatures from the customer indicating that he had complete knowledge of the agreed upon terms Since it was Sunday, the staff at the sale were not able transfer insurance or complete NYSDMV transfer work So the customer was offered the opportunity to take his new vehicle home on our dealer plates with the understanding that he would return on Monday morning to complete the necessary details At that time his insurance and plates would be transferred, he would sign his financing documents and the transaction would be complete Instead, on Monday morning I received the email that was also sent to you indicating that he was now dissatisfied and wished to return the vehicle His allegations that the sales staff resisted his efforts to do so are hard to substantiate as the e-mail was sent to me a 4:am The sales location had been closed shortly after he left with his new vehicle on Sunday until 9:am on Monday morning Regardless, I responded immediately insuring that all would resolved to his satisfaction upon his return to the sale location I then proceeded to the sale location to personally oversee the reversal of the transaction Upon my arrival, I learned that the customer had already been there The new car had been returned to usThe title and keys and his trade vehicle had been returned to him and a reversal of his $deposit on his credit card had been processed I confirmed with the credit card company that they had reversed the charge to the customer and then I e-mailed that customer to confirm that information All of my communications were CC'd to you and at no time has the customer responded to me since the initial complaintWhile I am disappointed that he changed his mind, I am having difficulty with his accusations of pressure and non-disclosure when we have documents signed by him which show all of the critical pricing elements Had I been exposed to a selling scenario such as was described I would have left immediately I would have certainly have not agreed in writing to purchase a vehicle, leave a large deposit and then drive away with the vehicleI believe that all of our actions were appropriate and in keeping with the Revdex.com and our own ethical standards Should there be something more that you think should be done I will certainly entertain more action.Respectfully,*** ***Canandaigua Chrysler Dodge Jeep
Dear [redacted],
Thank you for this information. My [redacted] follow up process had already unearthed this issue. I have investigated this complaint internally and...
am satisfied that it is nothing more than the lack of comunications between two salespeople. I have responded to the customer. Below is the text from that e-mail. Please let me know if you feel I need to do something more for the customer. I will be looking at how this could have been prevented internally. Thanks Again! [redacted]:
Dear [redacted],
I am writing to you today to apologize to you for the circumstances that lead to you leaving our dealership on Saturday. As you know, you had made an appointment to see a 2012 VW that we have in our inventory. The Sales Representative that was assigned to help you, [redacted], had the vehicle prepared well in advance of your expected arrival time of 1pm. Unbeknown to you or [redacted], another representative had just left on a test drive in this car with another customer as you arrived around 11 am. While the second rep. did not know of your appointment it should have been apparent to him that the VW had been prepared for someone else. This indicates to me the need on our part for better communications to all staff members in this regard.
As it was in this case, test drives rarely exceed 5 – 10 minutes. I can understand why you might not have been happy to have to wait 10 minutes after driving 75 miles to come to our store.
I have arranged for a $50.00 gift card to be issued in your name and to be delivered to your home in [redacted]. You should know that the vehicle you came to see is still available at his time. Should you again take the time to come drive the car it will be set aside without any chance of error. I will also authorize an adjustment in the price of the car specifically to compensate you for your time and expense.
Last I would like to thank you for letting us know that things had not gone as they should have. We use these opportunities to make changes and improvements that will benefit all our customers going forward.
Respectfully,
[redacted]
Canandaigua Chrysler Dodge Jeep - VP
direct line - ###-###-####
cell - ###-###-####
I have reviewed the situation. We can find no evidence to support the allegation that we caused the damage to the customers car. Regardless, as a good will gesture we will be offering to repair the customers car at our expense.
Scott K[redacted] - Canandaigua Chrysler Dodge...
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response is just another excuse as they have come up with many pertaining to this vehicle.
First, the noise in the "rear differential" on this truck is not happening in my other Ram 2500, so if this is a normal operating condition of these vehicles both should be doing the same thing. I asked if I could test 10 of the same trucks off the lot to see if they all made this same "noise" and of course they did not allow this. The noise should have been, as requested prior to the scheduled appointment heard and checked by a Ram Engineer, not just a phone call to their tech support center. They are not relaying the noise as it is and they are calling it a shudder and/or wheel hop. If wheel hop where an issue when this vehicle was under load the wheel hop would be from the front wheels/axle as per two other Ram Techs from two other dealerships. If they would have honored the request and contacted the local engineer rep they may have been able to make a better determination on this issue, rather than hearsay from a phone call describing a noise that really isn't accurate. This determination came from the same technician that can not tell the difference between worn brake pads or brake pads that are "metal on metal" as they had told me they where. If this technician and/or service manager can not tell the difference in a simple brake maintenance how are they qualified to repair bigger issues such as rear axle "grinding" or electrical issues.
Second, the "wiper" issue is far beyond the windshield wipers alone. This is an issue with the fuse block under the hood of the vehicle, which controls most of the vehicle functions. Being told that this is common among Ram 2500's with plow systems attached is incorrect and verified by 3 other dealer service managers and senior techs. Saying that this issue could not happen, and a system would never malfunction is a stretch, however when this vehicle was left in their possession for repairs to be made to a manifold as well as looking further into the rear differential noise as previously stated there where no issues with the vehicle other than the issues at hand at drop off. 8 days after the vehicle was dropped of for repairs and was picked up from the dealers lot after hours I had called early the following morning to make them aware that I had several warning/error lights on in the vehicle at that time. On the return trip to have them inspect the errors is when again after 5 days in their possession they called to say there was an issue with the wipers and they where looking into it. Never did they look into all of the other errors to my knowledge. During the initial visit the truck needed manifolds on both Left & Right sides. In doing so the tech "needed" to remove the heads from the truck as well to perform this which has never needed to be complete on any other of my vehicles that have on many occasions had this service performed. I have/had a fleet or 10 trucks, many of which needed manifolds during my ownership. I also spoke with 2 other Ram senior techs who claim they can do a manifold job in under 2 hours if all bolts break and there is no need to remove the heads. During the time in which this tech removed the heads and disconnected many components related to such a job the tech must have disconnected/shorted something during his repair. As stated this tech must not be well trained or certified or he would have ben able to do the job without such in depth disassembly. After this disassembly is when the errors all started and was returned for repair caused by their tech. they have refused to repair the techs damage and have blamed it on a "common" failure which according to Ram and 3 other Repair Dealerships is not common at all. If in fact the plow hookup damage the system they should be able to verify this at which point the shop certified to install this plow would be held accountable. they have not stated that this is the cause nor did they properly inspect to determine the cause and pass it on as a normal condition with the vehicle as equipped which again has been denied by other dealers and service techs.
Canandaigua Chrysler will pay for the repairs needed to make the vehicle function properly at a NYS Registered / ASE Certified shop of my choice. They are not, and will not be working on any vehicles that I own going forward because every time it goes there for a repair it comes back with more issues than it went with. Any out of pocket costs should be reimbursed by the dealer that would not be covered under Chrysler warrantee.
This would also apply to a Ram recall that they performed and after the recall repair was completed I now have a vibration noise within the steering area that was not present before their repair was made.
This is not a complete list or service issues but the most largest at this time, and all issues not covered that where caused by the dealer should be reimbursed to the owner.
I would also like to point out the fact they stated the vehicle was not purchased at their dealership. Neither was and that was at the fault of their own. I did get pricing from them before I purchased elsewhere and they wanted thousands more for an older lesser truck than I ended up purchasing. It is however not a condition of sale to have service or repair work complete at the selling dealer. Ram warrantee service can be completed at any dealer such as Canandaigua Chrysler. While my truck was in their shop for the initial repair visit I received phone calls and emails from the sales manager trying to sell me a new truck. I am not in the market as my trucks are in good shape and less than 3 years old. This is when I received my truck back with more issues than it went in the shop with. This says that because I am not in the market and my truck are relatively new (with a few miles) that they can claim that many more issues not covered under warrantee happened in their shop to try to entice me into buying a new vehicle from them directly? I was working with the sales manager on purchasing a new vehicle from this dealer, just not a new truck at this time. I will not be purchasing anything from them in the future, because when they feel its time you need a new vehicle they will make yours inoperable so you "need" to purchase a new car. As a Ram dealer they should and under Rams terms must complete warrantee work on their products.
Regards,[redacted]
Dear Revdex.com, The complainant responded to a direct mail piece advertising for an offsite used car sale that we are sponsoring at a nearby location. He arrived sometime on Sunday 1/18/15...
and proceeded to pursue the purchase of a vehicle which he did. The customer was provided with written disclosure of vehicle pricing, trade valuation and payment estimates (pending lender approval). All of these disclosures have multiple signatures from the customer indicating that he had complete knowledge of the agreed upon terms. Since it was Sunday, the staff at the sale were not able transfer insurance or complete NYSDMV transfer work. So the customer was offered the opportunity to take his new vehicle home on our dealer plates with the understanding that he would return on Monday morning to complete the necessary details. At that time his insurance and plates would be transferred, he would sign his financing documents and the transaction would be complete.
Instead, on Monday morning I received the email that was also sent to you indicating that he was now dissatisfied and wished to return the vehicle. His allegations that the sales staff resisted his efforts to do so are hard to substantiate as the e-mail was sent to me a 4:21 am. The sales location had been closed shortly after he left with his new vehicle on Sunday until 9:00 am on Monday morning. Regardless, I responded immediately insuring that all would resolved to his satisfaction upon his return to the sale location. I then proceeded to the sale location to personally oversee the reversal of the transaction. Upon my arrival, I learned that the customer had already been there. The new car had been returned to us. The title and keys and his trade vehicle had been returned to him and a reversal of his $2000 deposit on his credit card had been processed. I confirmed with the credit card company that they had reversed the charge to the customer and then I e-mailed that customer to confirm that information. All of my communications were CC'd to you and at no time has the customer responded to me since the initial complaint.
While I am disappointed that he changed his mind, I am having difficulty with his accusations of pressure and non-disclosure when we have documents signed by him which show all of the critical pricing elements. Had I been exposed to a selling scenario such as was described I would have left immediately. I would have certainly have not agreed in writing to purchase a vehicle, leave a large deposit and then drive away with the vehicle. I believe that all of our actions were appropriate and in keeping with the Revdex.com and our own ethical standards. Should there be something more that you think should be done I will certainly entertain more action.
Respectfully,
[redacted]
Canandaigua Chrysler Dodge Jeep
Dear ***, Thank you for this information My [redacted] follow up process had already unearthed this issue I have investigated this complaint internally and am satisfied that it is nothing more than the lack of comunications between two salespeople I have responded to the customer Below is the text from that e-mail Please let me know if you feel I need to do something more for the customer I will be looking at how this could have been prevented internally Thanks Again! [redacted] ***: Dear [redacted] ***, I am writing to you today to apologize to you for the circumstances that lead to you leaving our dealership on SaturdayAs you know, you had made an appointment to see a VW that we have in our inventory The Sales Representative that was assigned to help you, [redacted] , had the vehicle prepared well in advance of your expected arrival time of 1pm Unbeknown to you or ***, another representative had just left on a test drive in this car with another customer as you arrived around am While the second repdid not know of your appointment it should have been apparent to him that the VW had been prepared for someone elseThis indicates to me the need on our part for better communications to all staff members in this regard As it was in this case, test drives rarely exceed – minutes I can understand why you might not have been happy to have to wait minutes after driving miles to come to our store I have arranged for a $gift card to be issued in your name and to be delivered to your home in [redacted] You should know that the vehicle you came to see is still available at his time Should you again take the time to come drive the car it will be set aside without any chance of error I will also authorize an adjustment in the price of the car specifically to compensate you for your time and expense Last I would like to thank you for letting us know that things had not gone as they should have We use these opportunities to make changes and improvements that will benefit all our customers going forward Respectfully, [redacted] Canandaigua Chrysler Dodge Jeep - VP direct line - ###-###-#### cell - ###-###-####
I have reviewed the situationWe can find no evidence to support the allegation that we caused the damage to the customers car Regardless, as a good will gesture we will be offering to repair the customers car at our expense Scott K [redacted] - Canandaigua Chrysler Dodge Jeep - VP
Dear Revdex.com, The complainant responded to a direct mail piece advertising for an offsite used car sale that we are sponsoring at a nearby location He arrived sometime on Sunday 1/18/and proceeded to pursue the purchase of a vehicle which he did The customer was provided with
written disclosure of vehicle pricing, trade valuation and payment estimates (pending lender approval) All of these disclosures have multiple signatures from the customer indicating that he had complete knowledge of the agreed upon terms Since it was Sunday, the staff at the sale were not able transfer insurance or complete NYSDMV transfer work So the customer was offered the opportunity to take his new vehicle home on our dealer plates with the understanding that he would return on Monday morning to complete the necessary details At that time his insurance and plates would be transferred, he would sign his financing documents and the transaction would be complete Instead, on Monday morning I received the email that was also sent to you indicating that he was now dissatisfied and wished to return the vehicle His allegations that the sales staff resisted his efforts to do so are hard to substantiate as the e-mail was sent to me a 4:am The sales location had been closed shortly after he left with his new vehicle on Sunday until 9:am on Monday morning Regardless, I responded immediately insuring that all would resolved to his satisfaction upon his return to the sale location I then proceeded to the sale location to personally oversee the reversal of the transaction Upon my arrival, I learned that the customer had already been there The new car had been returned to usThe title and keys and his trade vehicle had been returned to him and a reversal of his $deposit on his credit card had been processed I confirmed with the credit card company that they had reversed the charge to the customer and then I e-mailed that customer to confirm that information All of my communications were CC'd to you and at no time has the customer responded to me since the initial complaintWhile I am disappointed that he changed his mind, I am having difficulty with his accusations of pressure and non-disclosure when we have documents signed by him which show all of the critical pricing elements Had I been exposed to a selling scenario such as was described I would have left immediately I would have certainly have not agreed in writing to purchase a vehicle, leave a large deposit and then drive away with the vehicleI believe that all of our actions were appropriate and in keeping with the Revdex.com and our own ethical standards Should there be something more that you think should be done I will certainly entertain more action.Respectfully,*** ***Canandaigua Chrysler Dodge Jeep
I have received the complaint and will be contacting the customer to seek some resolution*** ***
###-###-####
Dear [redacted],
Thank you for this information. My [redacted] follow up process had already unearthed this issue. I have investigated this complaint internally and...
am satisfied that it is nothing more than the lack of comunications between two salespeople. I have responded to the customer. Below is the text from that e-mail. Please let me know if you feel I need to do something more for the customer. I will be looking at how this could have been prevented internally. Thanks Again! [redacted]:
Dear [redacted],
I am writing to you today to apologize to you for the circumstances that lead to you leaving our dealership on Saturday. As you know, you had made an appointment to see a 2012 VW that we have in our inventory. The Sales Representative that was assigned to help you, [redacted], had the vehicle prepared well in advance of your expected arrival time of 1pm. Unbeknown to you or [redacted], another representative had just left on a test drive in this car with another customer as you arrived around 11 am. While the second rep. did not know of your appointment it should have been apparent to him that the VW had been prepared for someone else. This indicates to me the need on our part for better communications to all staff members in this regard.
As it was in this case, test drives rarely exceed 5 – 10 minutes. I can understand why you might not have been happy to have to wait 10 minutes after driving 75 miles to come to our store.
I have arranged for a $50.00 gift card to be issued in your name and to be delivered to your home in [redacted]. You should know that the vehicle you came to see is still available at his time. Should you again take the time to come drive the car it will be set aside without any chance of error. I will also authorize an adjustment in the price of the car specifically to compensate you for your time and expense.
Last I would like to thank you for letting us know that things had not gone as they should have. We use these opportunities to make changes and improvements that will benefit all our customers going forward.
Respectfully,
[redacted]
Canandaigua Chrysler Dodge Jeep - VP
direct line - ###-###-####
cell - ###-###-####
I have reviewed the situation. We can find no evidence to support the allegation that we caused the damage to the customers car. Regardless, as a good will gesture we will be offering to repair the customers car at our expense.
Scott K[redacted] - Canandaigua Chrysler Dodge...
Jeep - VP
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response is just another excuse as they have come up with many pertaining to this vehicle.
First, the noise in the "rear differential" on this truck is not happening in my other Ram 2500, so if this is a normal operating condition of these vehicles both should be doing the same thing. I asked if I could test 10 of the same trucks off the lot to see if they all made this same "noise" and of course they did not allow this. The noise should have been, as requested prior to the scheduled appointment heard and checked by a Ram Engineer, not just a phone call to their tech support center. They are not relaying the noise as it is and they are calling it a shudder and/or wheel hop. If wheel hop where an issue when this vehicle was under load the wheel hop would be from the front wheels/axle as per two other Ram Techs from two other dealerships. If they would have honored the request and contacted the local engineer rep they may have been able to make a better determination on this issue, rather than hearsay from a phone call describing a noise that really isn't accurate. This determination came from the same technician that can not tell the difference between worn brake pads or brake pads that are "metal on metal" as they had told me they where. If this technician and/or service manager can not tell the difference in a simple brake maintenance how are they qualified to repair bigger issues such as rear axle "grinding" or electrical issues.
Second, the "wiper" issue is far beyond the windshield wipers alone. This is an issue with the fuse block under the hood of the vehicle, which controls most of the vehicle functions. Being told that this is common among Ram 2500's with plow systems attached is incorrect and verified by 3 other dealer service managers and senior techs. Saying that this issue could not happen, and a system would never malfunction is a stretch, however when this vehicle was left in their possession for repairs to be made to a manifold as well as looking further into the rear differential noise as previously stated there where no issues with the vehicle other than the issues at hand at drop off. 8 days after the vehicle was dropped of for repairs and was picked up from the dealers lot after hours I had called early the following morning to make them aware that I had several warning/error lights on in the vehicle at that time. On the return trip to have them inspect the errors is when again after 5 days in their possession they called to say there was an issue with the wipers and they where looking into it. Never did they look into all of the other errors to my knowledge. During the initial visit the truck needed manifolds on both Left & Right sides. In doing so the tech "needed" to remove the heads from the truck as well to perform this which has never needed to be complete on any other of my vehicles that have on many occasions had this service performed. I have/had a fleet or 10 trucks, many of which needed manifolds during my ownership. I also spoke with 2 other Ram senior techs who claim they can do a manifold job in under 2 hours if all bolts break and there is no need to remove the heads. During the time in which this tech removed the heads and disconnected many components related to such a job the tech must have disconnected/shorted something during his repair. As stated this tech must not be well trained or certified or he would have ben able to do the job without such in depth disassembly. After this disassembly is when the errors all started and was returned for repair caused by their tech. they have refused to repair the techs damage and have blamed it on a "common" failure which according to Ram and 3 other Repair Dealerships is not common at all. If in fact the plow hookup damage the system they should be able to verify this at which point the shop certified to install this plow would be held accountable. they have not stated that this is the cause nor did they properly inspect to determine the cause and pass it on as a normal condition with the vehicle as equipped which again has been denied by other dealers and service techs.
Canandaigua Chrysler will pay for the repairs needed to make the vehicle function properly at a NYS Registered / ASE Certified shop of my choice. They are not, and will not be working on any vehicles that I own going forward because every time it goes there for a repair it comes back with more issues than it went with. Any out of pocket costs should be reimbursed by the dealer that would not be covered under Chrysler warrantee.
This would also apply to a Ram recall that they performed and after the recall repair was completed I now have a vibration noise within the steering area that was not present before their repair was made.
This is not a complete list or service issues but the most largest at this time, and all issues not covered that where caused by the dealer should be reimbursed to the owner.
I would also like to point out the fact they stated the vehicle was not purchased at their dealership. Neither was and that was at the fault of their own. I did get pricing from them before I purchased elsewhere and they wanted thousands more for an older lesser truck than I ended up purchasing. It is however not a condition of sale to have service or repair work complete at the selling dealer. Ram warrantee service can be completed at any dealer such as Canandaigua Chrysler. While my truck was in their shop for the initial repair visit I received phone calls and emails from the sales manager trying to sell me a new truck. I am not in the market as my trucks are in good shape and less than 3 years old. This is when I received my truck back with more issues than it went in the shop with. This says that because I am not in the market and my truck are relatively new (with a few miles) that they can claim that many more issues not covered under warrantee happened in their shop to try to entice me into buying a new vehicle from them directly? I was working with the sales manager on purchasing a new vehicle from this dealer, just not a new truck at this time. I will not be purchasing anything from them in the future, because when they feel its time you need a new vehicle they will make yours inoperable so you "need" to purchase a new car. As a Ram dealer they should and under Rams terms must complete warrantee work on their products.
Regards,[redacted]
Dear Revdex.com, The complainant responded to a direct mail piece advertising for an offsite used car sale that we are sponsoring at a nearby location. He arrived sometime on Sunday 1/18/15...
and proceeded to pursue the purchase of a vehicle which he did. The customer was provided with written disclosure of vehicle pricing, trade valuation and payment estimates (pending lender approval). All of these disclosures have multiple signatures from the customer indicating that he had complete knowledge of the agreed upon terms. Since it was Sunday, the staff at the sale were not able transfer insurance or complete NYSDMV transfer work. So the customer was offered the opportunity to take his new vehicle home on our dealer plates with the understanding that he would return on Monday morning to complete the necessary details. At that time his insurance and plates would be transferred, he would sign his financing documents and the transaction would be complete.
Instead, on Monday morning I received the email that was also sent to you indicating that he was now dissatisfied and wished to return the vehicle. His allegations that the sales staff resisted his efforts to do so are hard to substantiate as the e-mail was sent to me a 4:21 am. The sales location had been closed shortly after he left with his new vehicle on Sunday until 9:00 am on Monday morning. Regardless, I responded immediately insuring that all would resolved to his satisfaction upon his return to the sale location. I then proceeded to the sale location to personally oversee the reversal of the transaction. Upon my arrival, I learned that the customer had already been there. The new car had been returned to us. The title and keys and his trade vehicle had been returned to him and a reversal of his $2000 deposit on his credit card had been processed. I confirmed with the credit card company that they had reversed the charge to the customer and then I e-mailed that customer to confirm that information. All of my communications were CC'd to you and at no time has the customer responded to me since the initial complaint.
While I am disappointed that he changed his mind, I am having difficulty with his accusations of pressure and non-disclosure when we have documents signed by him which show all of the critical pricing elements. Had I been exposed to a selling scenario such as was described I would have left immediately. I would have certainly have not agreed in writing to purchase a vehicle, leave a large deposit and then drive away with the vehicle. I believe that all of our actions were appropriate and in keeping with the Revdex.com and our own ethical standards. Should there be something more that you think should be done I will certainly entertain more action.
Respectfully,
[redacted]
Canandaigua Chrysler Dodge Jeep