Canarsie Optical

*** *** *** came into our establishment on 6/**/requesting an exam and fitting for Contact Lenses. It was explained to ** *** that the fee for the exam and fitting is $We then proceeded to go over the protocol for a contact lens-fitting and examThe day of the exam, the
patient is initially seen and examined, upon completion, the patient is dispensed a trial pair of one month contact lenses, then we instructed *** *** that she would wear the trial pair for two weeks and come back for a follvisitThe follow up consists of a confirmation of the fitting and patient's comfort with the contact lensesOnce the follow up is finalized, the patient is entitled to his or her prescription*** *** was satisfied with the protocol, proceeded to pay for the office visit, and requested the fittingOnce the fitting was complete, and the trial pair dispensed, *** *** demanded a copy of her prescription, and all information pertaining to her prescriptionShe was advised against that course of action, because she had not completed her week trial phase, and was told that her prescription cannot be confirmed yetShe became very impatient and aggressively demanded her script, claiming that "she knows her rights" and "wont take no for an answer"Fearing for my safety I was compelled to write her script for eye-glasses and contact lensesHer total purchase for that visit was $She was charged $for the contact lens exam and fitting, and $for a complete pair of glasses that she purchased and picked up at the time of her visitIt was a relieve to have her leave the establishment and I tried my best to accommodate all of her demandsA few days later, *** contacts me with an un-orthodox requestShe claimed that I knowingly left out a part of her prescription, and demanded that I release her pupillary distance measurementThis is a measurement an optician takes before fabricating a new pair of eye-glasses, and is used in the fabrication of the glassesAt this point, it was explained to *** *** that this measurement must be taken by a Licensed professional and used by that same professional in the eye glass making processThis measurement has nothing to do with a patients prescription, and varies from time to time, which is why it must be taken at the Time of purchase by an opticianI have accommodated *** *** to my fullest ability, and released all information to her pertaining to her visit on 6/**/If you have any further questions, feel free to correspond them to ***Thank You

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
In regards to the response from the business, I would never do business there again or ever recommend them to anyoneThe gentleman that was present when I entered the facility, told me there was a $copay before I entered the room to have my vision testI was already informed by the insurance company that the examination was supposed to be freeWhen I was told that I would be charged, I called my husband to notify him, and he called the insurance company who then contacted the vision center while my husband was on holdA representative from the insurance company stated that the optometrist was rude on the phoneBut he was told that my examination was supposed to be free
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello I would like to start of by saying we are a very well established neighborhood eye care facility who has been serving are for over 20 years in the same location with the same owners and staff. [redacted] was at our facility for a comprehensive eye exam and was seen by one of the...

optometreist on site that day, she requested a comrehensive exam and was given one and for certain detailed eye exam we charge certain co payments which covers the difference from what her insurance covers. Now she was explained that every insurace provider is different and every insurance covers different services, her specific insurance pays only a certain amount and she was charged $15 for the difference from what we charge and what her insurance would pay us. 
After being explained everything in detail she agreed to pay the $15 and received the services that she was entitled to. We are sorry if she was unhappy or unsatisfied, we try to make everyone happy and are very professional with all our patients. If there is anything we can do to help her she can gladly contact our office and we will assist her with her needs.

Review: I was eligible for a free eye exam so I went to the establishment for the eye exam. I had an appointment. When I arrived I was told there would be a copayment, so I called my husband to let him know. (I am covered under his insurance) He hung up and called customer service who reassured him that there is supposed to be no copayment for my check-up. The doctor had already taken me to the room to do my vision exam....it was a very short exam, during which the doctor left the room and came back shortly, telling me in a very hasty manner that my husband called someone to verify my copayment....he was someone nasty to mje after I was told this.

When I exited the room and went to the counter, I asked for a receipt for the $15 the doctor took from me. He wrote $15. co-pay on the back of a business card...then I asked for a copy of my prescription...he gave me the so-called prescription.

I called customer service to let them know and a complaint was taken against the establishment. Someone from customer service called a second time to the eye doctor's office and was told by someone there that I had some special exam done and it was a surcharge for this test not a copayment. Meanwhile, I have the business card with someone's signature on it indicating that I was charged a copayment! I feel as if this 'doctor' is very dishonest and he also display a very nasty attitude when speaking with me. I don't know if the prescription is accurate and I now have to pay out of pocket for an exam that was supposed to be free, if I want to get another opinion.Desired Settlement: I would like my money back, but more importantly I would like to be able to get an eye exam at a professional location somewhere else, but because of this rude dishonest man and his abrupt examination, I forfeited my free check up.

Business

Response:

Hello I would like to start of by saying we are a very well established neighborhood eye care facility who has been serving are for over 20 years in the same location with the same owners and staff. [redacted] was at our facility for a comprehensive eye exam and was seen by one of the optometreist on site that day, she requested a comrehensive exam and was given one and for certain detailed eye exam we charge certain co payments which covers the difference from what her insurance covers. Now she was explained that every insurace provider is different and every insurance covers different services, her specific insurance pays only a certain amount and she was charged $15 for the difference from what we charge and what her insurance would pay us.

After being explained everything in detail she agreed to pay the $15 and received the services that she was entitled to. We are sorry if she was unhappy or unsatisfied, we try to make everyone happy and are very professional with all our patients. If there is anything we can do to help her she can gladly contact our office and we will assist her with her needs.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

In regards to the response from the business, I would never do business there again or ever recommend them to anyone. The gentleman that was present when I entered the facility, told me there was a $15.00 copay before I entered the room to have my vision test. I was already informed by the insurance company that the examination was supposed to be free. When I was told that I would be charged, I called my husband to notify him, and he called the insurance company who then contacted the vision center while my husband was on hold. A representative from the insurance company stated that the optometrist was rude on the phone. But he was told that my examination was supposed to be free.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,